cannot change country. caught in endless loop.

[werowe]

Hi,

I signed up for Spotify premium in the USA.  Then they made it available in Chile, where I live.  I cannot change the country to Chile because when it asks for credit card payment it says the postal code is not valid.  Also there appears to be no way to change to a free account.  If you click that is just downloads the software again.

The actual screen message is "Your country does not match the one set in your profile.  To continue use, update your profile or upgrade your Spotify account for unlimited travel."

Walker

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.