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charged for 3 months

charged for 3 months

I recently had the 30 days free premium trial,and it expired a few days back so i decided to upgrade to the unlimited package.my paypal details were allready on my account so i just clicked upgrade,iv been charged 3 times at £4.99 each and my subscription ends on the 30th of january 2013.kinda confused as there was no option to pick how long etc :S some people on the forums are saying 3 months isnt even possible,whats going on?

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3 Replies

Hey! Welcome to the community 🙂 

 

I would suggest you contact the payments team directly using the online contact form and they will be able to get this resovled for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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so was this ment to happen or was it an error?

I don't think it was meant to happen, normally you set up a subscription and it will charge you a recurring payment each month. The team will be able to look into your transactions and see what has happened.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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