Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9849 Views
  • 3 replies
  • 9 likes
  • Security
  • 9849 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492468 Views
  • 981 replies
  • 111 likes
  • Account
  • 492468 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213563 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213563 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122491 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122491 Views
  • 72 replies
  • 12 likes

Kicked out despite valid subscription

Hi, Currently I can only access Spotify free. I am a unlimited subscriber and have not made any recent changes to my account. I just checked all my account details and everything seems to be in order, credit card details etc. Still it says that I am ...

  • Casual Listener
  • Hi,   Currently I can only access Spotify free. I am a unlimited subscriber and have not made any recent changes to my account. I just checked all my account details and ...
  • Sam
  • Spotify
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

question about sharing on facebook

So, I was successful in creating a new Spotify account, with just an email address! (per this post) - yay! The option to have an account on my terms really makes me happier to pay y'all every month. =D Now, I have a question about the mobile app, wit...

  • Casual Listener
  • So, I was successful in creating a new Spotify account, with just an email address! (per this post) - yay! The option to have an account on my terms really makes me happier to pay y'all every month. ...
  • Sam
  • Spotify
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Spotify keeps logging me out

Hi this is the second problem I've had with spotify in three weeks and it's really beginning to piss me right off. Everytime I go to log into spotify it logs me in and then immediately logs me out. I don't have time to click anything. I've tried FOUR...

  • Regular
  • Hi this is the second problem I've had with spotify in three weeks and it's really beginning to piss me right off.   Everytime I go to log into spotify it logs me in and then immediately log...
  • meahtenoha
  • Spotify
  • 1683 Views
  • 11 replies
  • 0 likes
  • 1683 Views
  • 11 replies
  • 0 likes

lost my PLAYLISTS

Can someone at Spotify please help me find my playlists! I am dying without them. My account has been turned into a number 125052350 and I don't know why. I need to find all my unpublished and published playlists. My account login is [snip - Mod edit...

  • Newbie
  • Can someone at Spotify please help me find my playlists! I am dying without them. My account has been turned into a number 125052350 and I don't know why. I need to find all my unpublished and publis...
  • Sam
  • Spotify
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

2 months premium subscriptions I never could use it

I have been charged 2 months in my bank account , but i/m still like a free spotify !!! I'm sick of this help me !!

  • Casual Listener
  • I have been charged 2 months in my bank account , but i/m still like a free spotify !!! I'm sick of this help me !! 
  • meahtenoha
  • Spotify
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Error 802. Only to specific albums

This has probally been discussed before but for everyone else the problem just got solved by itself. I keep getting error 802 when i try to listen to any song from the album "The Eminem Show" I have Spotify Premium. I tried to re-install spotify, sav...

  • Newbie
  • This has probally been discussed before but for everyone else the problem just got solved by itself.   I keep getting error 802 when i try to listen to any song from the album "The Eminem Sh...
  • Peter__
  • Community Legend
  • 1769 Views
  • 1 replies
  • 0 likes
  • 1769 Views
  • 1 replies
  • 0 likes

Ads: Please remove Spotify's Anti-Piracy Ads

I just want to make a very clear point - They (anti-piracy ads) do nothing. If I am already trying to use your service, then I am clearly not trying to pirate "everything". All these ads make me want to do is...pirate. I do not mind the occasional ad...

  • Newbie
  • I just want to make a very clear point - They (anti-piracy ads) do nothing.  If I am already trying to use your service, then I am clearly not trying to pirate "everything".  All these ads ...
  • Mentionable
  • Newbie
  • 1578 Views
  • 2 replies
  • 0 likes
  • 1578 Views
  • 2 replies
  • 0 likes

gift card query

my boyfriend bought me a £30 spotify gift card for christmas and i was hoping to be able to buy 6 months of premium with it after creditting it to my account - i am a student and have validated my nus card with my log on. however when i redeem my gif...

  • Casual Listener
  • my boyfriend bought me a £30 spotify gift card for christmas and i was hoping to be able to buy 6 months of premium with it after creditting it to my account - i am a student and have validated my nu...
  • Peter__
  • Community Legend
  • 774 Views
  • 5 replies
  • 0 likes
  • 774 Views
  • 5 replies
  • 0 likes

Synch problem: refund please

Hi, I had have some synch problem on my mobile device while in my test month. An update seemed to have fix the problem, so I ve paid for a month. Finaly I still got this problem. Has I don't want to erase all data and re synch 15 albums every week, I...

  • Casual Listener
  • Hi, I had have some synch problem on my mobile device while in my test month. An update seemed to have fix the problem, so I ve paid for a month. Finaly I still got this problem. Has I don't want...
  • cracksnap
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Upgrade with gift card?

I have accidentally used my gift card on spotify unlimited, but this won't work on my I-pad. I therefore need to upgrade to spotify premium. Is it possible to upgrade from unlimited to premium when the account is paid for by a gift card? I tried to d...

  • Casual Listener
  • I have accidentally used my gift card on spotify unlimited, but this won't work on my I-pad. I therefore need to upgrade to spotify premium. Is it possible to upgrade from unlimited to premium when t...
  • Liam
  • Community Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Solved!! Having problems downloading tracks to offline mode on Itouch

Hi there, i am having trouble downloading some new playlists to Offline mode, it keeps stopping on random tracks and a RED CAUTION SYMBOL will appear on the left side of the track and it wont continue to download...i have tried switchng off and on ag...

  • Casual Listener
  • Hi there,   i am having trouble downloading some new playlists to Offline mode, it keeps stopping on random tracks and a RED CAUTION SYMBOL will appear on the left side of the track and it w...
  • Liam
  • Community Legend
  • 867 Views
  • 5 replies
  • 0 likes
  • 867 Views
  • 5 replies
  • 0 likes

Solved!! Why isn't purchasing songs available in Norway anymore?

I have bought a lot of song on Spotify, but when I try to buy songs now, a message pops up and says: "We're currently not supporting new download purchases on Spotify." Why can't you buy songs from Spotifty anymore?

  • Casual Listener
  • I have bought a lot of song on Spotify, but when I try to buy songs now, a message pops up and says: "We're currently not supporting new download purchases on Spotify." Why can't you buy songs from...
  • PsyBird
  • Casual Listener
  • 1018 Views
  • 2 replies
  • 0 likes
  • 1018 Views
  • 2 replies
  • 0 likes

Solved!! T-Mobile - I lost my Premium Account, how to proceed?

Hallo, some days ago I booked the Spotify Option of T-Mobile. I did everything as was told to me my T-Mobile. Among them was cancelling my premium subscription with Spotify. And today is the first day after my regular payment to spotify would have be...

  • Newbie
  • Hallo, some days ago I booked the Spotify Option of T-Mobile. I did everything as was told to me my T-Mobile. Among them was cancelling my premium subscription with Spotify. And today is the first ...
  • Peter__
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! spotify account connected to friends fb account- how to change?

my spotify account has connected to a friends and i get emails with their name in them from spotify, etc. how do i change this so that its my fb account which spotify is connected to?

  • Newbie
  • my spotify account has connected to a friends and i get emails with their name in them from spotify, etc. how do i change this so that its my fb account which spotify is connected to?
  • viennese
  • Newbie
  • 781 Views
  • 2 replies
  • 0 likes
  • 781 Views
  • 2 replies
  • 0 likes

Spotify Gift Card question

Hi! I Got a 12 month Spotify Premium Gift Card for Christmas, the problem is that I have had spotify premium by my internet company, Telia(see below). I cancelled it by Telia but I think i probably have paid for another mounth or two so its not cance...

  • Newbie
  • Hi!   I Got a 12 month Spotify Premium Gift Card for Christmas, the problem is that I have had spotify premium by my internet company, Telia(see below). I cancelled it by Telia but I think i...
  • Peter__
  • Community Legend
  • 1197 Views
  • 1 replies
  • 0 likes
  • 1197 Views
  • 1 replies
  • 0 likes

Please restore my accidentaly deleted playlist

I just posted on this subject, but couldn't see that my message was online. I accidentally deleted a large playlist called "Everything" and hope to get it back.

  • Casual Listener
  • I just posted on this subject, but couldn't see that my message was online. I accidentally deleted a large playlist called "Everything" and hope to get it back. 
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Deactivating Spotify

Can anyone tell me how to deactivate Spotify completely?! I can't use it at all! I tried upgrading to premium so I can use it on my phone, but I can't pay for it because I live in the UK and only have US credit cards (which is very stupid by the way)...

  • Visitor
  • Can anyone tell me how to deactivate Spotify completely?! I can't use it at all! I tried upgrading to premium so I can use it on my phone, but I can't pay for it because I live in the UK and only hav...
  • Peter__
  • Community Legend
  • 1570 Views
  • 1 replies
  • 0 likes
  • 1570 Views
  • 1 replies
  • 0 likes

Some Songs Won't Play on Any Device

I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook. On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. I noticed other tracks by Pretty Lights do the same thing bu...

  • Newbie
  • I'm trying to play Finally Moving by Pretty Lights and it won't play on my iPhone 5 or MacBook.  On my iPhone, the app just tries to connect and on the MacBook, I get a connection error 802. &nb...
  • Peter__
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Premium account lost

Hello, I registered an account with a disposable email to be sure spotify won't use my facebook or whatever. I don't remember this email so I can't connect to my newly upgraded premium account (was in trial). I don't want to pay 10€/month for somethi...

  • Visitor
  • Hello,     I registered an account with a disposable email to be sure spotify won't use my facebook or whatever. I don't remember this email so I can't connect to my newly upgraded prem...
  • Peter__
  • Community Legend
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

Spotify mobile keeps going offline

Hi, This only started happening today. A handful of songs (2-3) will play and then it will stop. My Internet connection is working fine, and it's not an issue I've consistently encountered before in over a year of using premium. Logging out and loggi...

  • Newbie
  • Hi,   This only started happening today. A handful of songs (2-3) will play and then it will stop. My Internet connection is working fine, and it's not an issue I've consistently encountered...
  • coralwolf
  • Newbie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes