email address issue

[MelissaV]

Hi all,

I had previously logged in with my facebook account which has an email address that does not exist anymore. Unfortunately I cannot change the email address from Spotify and need to connect to my Facebook account to do it, however on Facebook everything is correct, and only my new email is registered. How can I change that?

thanks for your precious help!

[Nickolay]

Hey MelissaV!

That's a bummer.

Sometimes when users change their e-mail on their Facebook account, Spotify doesn't verify the change.

If you could fill out a Spotify contact form, you'll be in touch with a Spotify employee and the changes will be verified.

Here's the contact form: https://support.spotify.com/us/contact-spotify-support/

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

If It's anything else I can assist with, make sure to send another reply.

Regards,
Nickolay