family account

[katstoopid]

i have just upgraded to a family account but my kids are only ablew to shuffle on their mobiles, I thought all family members got the premium features....Isn't that correct?

[Hubo]

Hey there! Welcome to the community!

That sounds weird! For Spotify Family to work, the family-owner has to add every family member to the Spotify Family. Here is some more information on how to add members to a Spotify Family. Let me know how that works out! 

Have a nice day and keep rockin'! 🙂

[katstoopid]

Yes know how it works. We had family before through Telia and the broadband
subscription. We changed providers but decided to continue the family plan
directly with spotify. Until I signup family yesterday everything worked.
Now my children can only shuffle even though i added them on the family
plan and they accepted the email invite

[katstoopid]

Yes know how it works. We had family before through Telia and the broadband
subscription. We changed providers but decided to continue the family plan
directly with spotify. Until I signup family yesterday everything worked.
Now my children can only shuffle even though i added them on the family
plan and they accepted the email invite

[Hubo]

Hey!

That sounds weird... Could you login on this page using your childeren's account? Does it show Family or Free?

Have a nice day! 🙂