invitation issue

[Pmaker1209]

I sent an invitation to a member of my family after I upgraded to spotify family. It will not reset her password because it says she has an account linked to facebook (she does not have an account). but when she signs in using facebook it says she has no account.  What are our solutions?

[osornios]

Hey @Pmaker1209,

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to pick a Spotify username / password. Using Facebook will not let you do that.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let them accept the invite logged in with their own username, and you'll be set. Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

Hope it helps. 🙂