Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88726 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
758129 Views
18 replies
29 likes
On the 24/5 2016 i paid for full year family primium 1188 DKK.Two days ago (8/2 2017) I was charged 149 DKK for family primium monthly subscription.This is at least 3 months early.1. why am i being charged now?2. why do I not get the option to save 6...
On the 24/5 2016 i paid for full year family primium 1188 DKK. Two days ago (8/2 2017) I was charged 149 DKK for family primium monthly subscription. This is at least 3 months early. 1. why am i b...
Spotify Star
533 Views
3 replies
0 likes
My main spotify premium account (charmandorr), suddenly told me that my account does not exist?? I was just using it this morning and in the afternnon i was told that my account does not exist and i cannot log in. I think my account have been hacked?...
My main spotify premium account (charmandorr), suddenly told me that my account does not exist?? I was just using it this morning and in the afternnon i was told that my account does not exist and i ...
Spotify Star
510 Views
1 replies
0 likes
Hola, he empezado una suscripción premium y enviado invitaciones. Las personas invitadas además de vivir en el mismo domicilio, necesitan cancelar su cuenta premium previamente a aceptar la invitación? ¿O pueden pasar directamente de una cuenta premi...
Hola, he empezado una suscripción premium y enviado invitaciones. Las personas invitadas además de vivir en el mismo domicilio, necesitan cancelar su cuenta premium previamente a aceptar la invitació...
Newbie
12570 Views
5 replies
0 likes
Hi, I bought subscription via Playstation Wallet but i can't use Spotify on Playstation. I have connection error with playstation network when i launch Spotify on PS4. My subscription is invisible in Spotify on PC. Any ideas what can I do to get my s...
Hi, I bought subscription via Playstation Wallet but i can't use Spotify on Playstation. I have connection error with playstation network when i launch Spotify on PS4. My subscription is inv...
Spotify Star
1485 Views
6 replies
0 likes
Hi! Just migrated from Tidal and I cant use Spotify on my iOS device if Im streaming Spotify through Sonos at the same time.Message on Spotify iOS app: "Spotify has been paused because your account is being used somewhere else." Ive tried the "sign o...
Hi! Just migrated from Tidal and I cant use Spotify on my iOS device if Im streaming Spotify through Sonos at the same time. Message on Spotify iOS app: "Spotify has been paused because y...
Spotify Star
599 Views
5 replies
0 likes
Buenos días, tengo una cuenta premium anual y mi mujer una cuenta premium con pago mensual. Es posible unir la cuenta de mi mujer a la mía para tener premium familiar? Cómo hacerlo? Quedo a la espera. Gracias
Buenos días, tengo una cuenta premium anual y mi mujer una cuenta premium con pago mensual. Es posible unir la cuenta de mi mujer a la mía para tener premium familiar? Cómo ha...
Casual Listener
1241 Views
2 replies
1 likes
Hi,I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for the past few months I have been charged double for onl...
Hi, I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for t...
Composer
2304 Views
1 replies
0 likes
I recently loaded up my spotify premium app and saw that it was streaming to a random phone. I immediately changed the password and clear my connected devices. How do I know if I have full control or can they still login? Ia there anyway I can find o...
I recently loaded up my spotify premium app and saw that it was streaming to a random phone. I immediately changed the password and clear my connected devices. How do I know if I have full control or...
Moderator
272 Views
1 replies
0 likes
Can someone help me figure out why i am still getting charged, even after i cancelled my subscription.
Can someone help me figure out why i am still getting charged, even after i cancelled my subscription.
Composer
246 Views
1 replies
0 likes
But I pay for premium and I am in my country Australia. What to do? I can lock in at my computer and Ipad.Cheers
But I pay for premium and I am in my country Australia. What to do? I can lock in at my computer and Ipad. Cheers
Community Legend
289 Views
1 replies
0 likes
The following tab on my profile page shows 1 less than the amount of people I'm following. When I unfollow all but 1 profile I cant even get into my following tab how do I fix this? I've already signed out and back in and reinstalled the app.
The following tab on my profile page shows 1 less than the amount of people I'm following. When I unfollow all but 1 profile I cant even get into my following tab how do I fix this? I've already sign...
Spotify Star
507 Views
5 replies
0 likes
I am trying to change my country but when I click the drop-down menu, there are no other options except USA
I am trying to change my country but when I click the drop-down menu, there are no other options except USA
Music Fan
248 Views
1 replies
0 likes
Hi iv recentlt got the update account information cause payment faild.. i tries updating my information and get opps card fail bank having bad day... my cards are good i dont know why this is happening.
Hi iv recentlt got the update account information cause payment faild.. i tries updating my information and get opps card fail bank having bad day... my cards are good i dont know why this is happeni...
Newbie
391 Views
2 replies
0 likes
I have a Spotify account and I pay the premium to download music. I recently broke my phone and had to get a new one. I logged into my account aiming all of my music was still there and it is not. The worst thing is I can't download any more music be...
I have a Spotify account and I pay the premium to download music. I recently broke my phone and had to get a new one. I logged into my account aiming all of my music was still there and it is not. Th...
Casual Listener
289 Views
2 replies
0 likes
Hey guys, I'm no longer a student and I'm trying to update my billing information. The only option is trying to verify my student status, and denies my paymet. I just want to go on to regular Premium so I don't lose my playlists! Any help would be ap...
Hey guys, I'm no longer a student and I'm trying to update my billing information. The only option is trying to verify my student status, and denies my paymet. I just want to go on to regular Premium...
Spotify Star
246 Views
1 replies
0 likes
My son signed up for the 3 months for 99 cents and now he doesn't know the email account name or password he.wants to cancel how can he do that without this information?
My son signed up for the 3 months for 99 cents and now he doesn't know the email account name or password he.wants to cancel how can he do that without this information?
Community Legend
369 Views
3 replies
0 likes
So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink it for me?
So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink i...
Community Legend
562 Views
3 replies
0 likes
Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me listen to music a la carte only allows me random and I ...
Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me list...
Spotify Star
360 Views
3 replies
0 likes
Hey,me and my gf we are living togheter and we both already premium but we wanna pass to family the problem that i'm still registered in Italy and now that i tried to change my bill he said that i will pay again in 10 days but i just paid, what I nee...
Hey, me and my gf we are living togheter and we both already premium but we wanna pass to family the problem that i'm still registered in Italy and now that i tried to change my bill he said that i ...
Spotify Star
268 Views
1 replies
0 likes
So I fortunately I forgot my password and while I was resetting I thought I check my personally details and it turns out I was subscribed for premium family (last bill was for standalone premium btw) and 3 of my playlist was deleted? I don't understa...
So I fortunately I forgot my password and while I was resetting I thought I check my personally details and it turns out I was subscribed for premium family (last bill was for standalone premium btw)...
Spotify Star
262 Views
1 replies
0 likes
