Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174146 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174146 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11518 Views
  • 6 replies
  • 11 likes
  • Security
  • 11518 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516748 Views
  • 986 replies
  • 113 likes
  • Account
  • 516748 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126216 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126216 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Spotify connect disable with family account

I had a premium account and i used it with my Ipad to send the music on my pioneer hifi with Spotify connect (my pioneer device was listed like player enable on my Ipad). Last week i changed my account to a family and now, my pioneer hifi is not list...

  • Casual Listener
  • I had a premium account and i used it with my Ipad to send the music on my pioneer hifi with Spotify connect (my pioneer device was listed like player enable on my Ipad).  Last week i changed m...
  • Lis-
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change a e-mail!!

Hi! Today is the last day when i can ask, why i can't change the e-mail in my account, just i can't. It's write than i must change in Facebook account, but i log in in acc, and then changing. But in my spotify not change ...

  • Casual Listener
  • Hi! Today is  the last day when i can ask, why i can't change the e-mail in my account, just i can't. It's write than i must change in Facebook account, but i log in in acc, and then changing. B...
  • Lis-
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kan inte betala min prenumation

Jag kan inte lägga till ett nytt betalkort.Felmeddelande är att jag ska skriva i utgångsdatumHar försökt flertal gånger utan framgång.Utgångsdatum jag skrivit i stämmer överens med vad som står på mitt kort. Har även försökt med andra kort. När jag h...

  • Newbie
  • Jag kan inte lägga till ett nytt betalkort. Felmeddelande är att jag ska skriva i utgångsdatum Har försökt flertal gånger utan framgång. Utgångsdatum jag skrivit i stämmer överens med vad som står...
  • Lis-
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Koppla ihop mail med spotify family

När jag försöker acceptera inbjudan till spotify family står det följande: "Tyvärr! Du är redan medlem i den här (eller någon annan) Family-plan. Klicka nedan för att växla till det konto som du vill lägga till i Family-planen." Det står att inbjudan...

  • Newbie
  • När jag försöker acceptera inbjudan till spotify family står det följande:    "Tyvärr! Du är redan medlem i den här (eller någon annan) Family-plan. Klicka nedan för att växla till det ko...
  • Lis-
  • Spotify Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Solved!! My account is GONE

It first started with all my playlists gone, and then after a few days MY account was gone! I can't login using my user: fluffycakes89 Ive tried to use my pass on the web player and desktop, and on my phone... It says it doesnt work, the error is 410...

  • Regular
  • It first started with all my playlists gone, and then after a few days MY account was gone!   I can't login using my user: fluffycakes89 Ive tried to use my pass on the web player and desk...
  • Nilssonmikael
  • Newbie
  • 732 Views
  • 8 replies
  • 0 likes
  • 732 Views
  • 8 replies
  • 0 likes

Recontratanto o premium

Eu tinha uma conta premium do spotify que havia sido contratada pelo app store da apple. Acontece que pagava em dólar e decidi cancelar para fazer um novo plano familiar - pois cancelando o serviço pago em dólar e recontratando em real, sairia mais e...

  • Newbie
  • Eu tinha uma conta premium do spotify que havia sido contratada pelo app store da apple. Acontece que pagava em dólar e decidi cancelar para fazer um novo plano familiar - pois cancelando o serviço p...
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Cancelei a conta e ainda debitou esse mês!

Cancelei a conta e ainda debitou esse mês!Usuário tfdoug

  • Casual Listener
  • Cancelei a conta e ainda debitou esse mês! Usuário tfdoug
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • Account
  • 337 Views
  • 3 replies
  • 0 likes

How can i stop paying for spotify premium

I cant log back on to my old account so i cant delete my premium on it. How can i stop paying for it without logging back in ?

  • Casual Listener
  • I cant log back on to my old account so i cant delete my premium on it. How can i stop paying for it without logging back in ?
  • Jacob
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 452 Views
  • 1 replies
  • 0 likes

Problem with family account

Just switched to family account, but only one person can play music at a time??

  • Newbie
  • Just switched to family account, but only one person can play music at a time??
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Forgot to end subscription

Hi I forgot to cancel my subscription yesterday when I was meant to. I don't have the money to pay for my next months subscription so I was wondering if I'm still going to be charged for the one days use? And if I can pay it at a later date.

  • Newbie
  • Hi I forgot to cancel my subscription yesterday when I was meant to. I don't have the money to pay for my next months subscription so I was wondering if I'm still going to be charged for the one days...
  • Jacob
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Cancel premium

Hi. My subscription was going to end today so I cancelled yesterday morning so I wouldn't get charged but guess what? I did. I'm not happy about this especially because I cancelled it on time. I shouldn't have gotten charged so there better be a way ...

  • Newbie
  • Hi. My subscription was going to end today so I cancelled yesterday morning so I wouldn't get charged but guess what? I did. I'm not happy about this especially because I cancelled it on time. I shou...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Invitation to premium family account malfunctioning

I've received the invite from my partner to a premium family account. At first it was not possible to just easily accept the invite because it didn't allowed me to log in. After my friend invited me for the 4th time by now it redirected me to a brows...

  • Casual Listener
  • I've received the invite from my partner to a premium family account.  At first it was not possible to just easily accept the invite because it didn't allowed me to log in. After my friend invit...
  • zfett
  • Music Fan
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

My account

Ok everyone i cancelled my free account last month and no longer have spotify and its charging me 9.99 a month and i dont even have spotify how do i get my money back this is ridiculous i want my money back asap

  • Casual Listener
  • Ok everyone i cancelled my free account last month and no longer have spotify and its charging me 9.99 a month and i dont even have spotify how do i get my money back this is ridiculous i want my mon...
  • Dpenrose
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Solved!! incorrect password while canceling premium

Hello,I want to cancel my subscription, but when I get to the final part it says that I've typed in an incorrect password. But it's impossible, because a minute earlier I logged in with the exact same one. I've already tried countless times, logging ...

  • Casual Listener
  • Hello, I want to cancel my subscription, but when I get to the final part it says that I've typed in an incorrect password. But it's impossible, because a minute earlier I logged in with the exact s...
  • zodiazodia
  • Casual Listener
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Global Log out

Just got hacked and so reset my password. Need to be logged out of all my devices, can I get some help with this? Thanks.

  • Newbie
  • Just got hacked and so reset my password. Need to be logged out of all my devices, can I get some help with this? Thanks.
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Account seems to have been hacked, someone is using new device I can't remove

Hello, Since today someone added a new device to my account and keeps changing to it everytime I try to use spotify. I'm listening to something and then suddenly spotify changes to another device (not mine) and starts to listening to different music....

  • Newbie
  • Hello,   Since today someone added a new device to my account and keeps changing to it everytime I try to use spotify. I'm listening to something and then suddenly spotify changes to another d...
  • cagoemit
  • Newbie
  • 325 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 325 Views
  • 3 replies
  • 0 likes

My subscription changed

I had premium for awhile and I was trying to listen to music the other day and it wouldn't let me so I checked my account and it said it was on free

  • Newbie
  • I had premium for awhile and I was trying to listen to music the other day and it wouldn't let me so I checked my account and it said it was on free
  • TobiasYoung
  • Composer
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

What's up with spotify protection of the accounts?

I don't get it, my account just got compromised, the mail and password has been changed and the only notification I got was "email updated". I have sent a mail to spotify and I'm now waiting for an answer from them. Ofc it's also my bad because the p...

  • Casual Listener
  • I don't get it, my account just got compromised, the mail and password has been changed and the only notification I got was "email updated". I have sent a mail to spotify and I'm now waiting for an a...
  • Hubo
  • Community Legend
  • 259 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 259 Views
  • 3 replies
  • 0 likes

Family plan issue

After some time of using Spotify premium for family I got an email today saying that my account was changed back to a free account. In the email it said that I had to verify my account, this opens a page were I'm asked for the zip code and then I cli...

  • Casual Listener
  • After some time of using Spotify premium for family I got an email today saying that my account was changed back to a free account. In the email it said that I had to verify my account, this opens a ...
  • fgonza007
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Solved!! How do I cancel my subscript / Get a refund

I when i tried to sign up for spotify student it took out 5.39 from my account, but i didn't finish the last step it need and my account says its still a free account. Is there any way to get a refund or anyway to contact someone from spotify

  • Newbie
  • I when i tried to sign up for spotify student it took out 5.39 from my account, but i didn't finish the last step it need and my account says its still a free account. Is there any way to get a refun...
  • zfett
  • Music Fan
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes