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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84755 Views

9 replies

2 likes

Account
Login
  • 84755 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661710 Views

13 replies

4 likes

Account
  • 661710 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743759 Views

18 replies

29 likes

  • 743759 Views
  • 18 replies
  • 29 likes

Getting billed but its a free account

I had originally had premium but my account is free and has been because it was racking up data. I cancelled and my card is still being charged... this is frustrating I have to post and can't get an email were this can be resolved...

Newbie

I had originally had premium but my account is free and has been because it was racking up data. I cancelled and my card is still being charged... this is frustrating I have to post and can't get an ...

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Can't log out on internet browser

HiI am unable to log out of Spotify on my internet browser. I have tried log out on all devices but the button is not working for me.I have successfully logged out on the app. Help.Thanks!!!

Newbie

Hi I am unable to log out of Spotify on my internet browser. I have tried log out on all devices but the button is not working for me. I have successfully logged out on the app. Help. Thanks!!!

Nico

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Can't buy family package

Hello, i can't buy the family package, it took's me directly to the normal 9,99 payment. Direct debit was active but Spotify did not debit. Now i don't have any subscription. How can i reactive the direct debit or how can i subscribe the family packa...

Casual Listener

Hello,   i can't buy the family package, it took's me directly to the normal 9,99 payment. Direct debit was active but Spotify did not debit. Now i don't have any subscription. How can i react...

osornios

Spotify Star

310 Views

1 replies

0 likes

Subscription
  • 310 Views
  • 1 replies
  • 0 likes

El titular olvidó el correo con el que dio de alta

Estoy dentro de un Plan Familiar, en el cual queremos realizar unos ajustes en la administración de la suscripción, el problema es que la persona que es titular olvidó el correo con el que dio de alta. Él tenía pensado haber dado de alta desde su Fac...

Visitor

Estoy dentro de un Plan Familiar, en el cual queremos realizar unos ajustes en la administración de la suscripción, el problema es que la persona que es titular olvidó el correo con el que dio de alt...

osornios

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Trying to sign up with the premium...

But every card I used it won't accept the expiration date that is on the card...anyone else having this problem??

Newbie

But every card I used it won't accept the expiration date that is on the card...anyone else having this problem??

osornios

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Premium Trial

Hi! I just joined Spotify. I clicked a link that said I would receive a 7 day trial. Everything was fine but I was upset because I realized I could have gotten a 30 day trial. I receive an email asking if I'd like another 30 day trial. I filled every...

Newbie

Hi! I just joined Spotify. I clicked a link that said I would receive a 7 day trial. Everything was fine but I was upset because I realized I could have gotten a 30 day trial. I receive an email aski...

osornios

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution I' am paying for premium and the service is limited

I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?

Newbie

I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?  

Julian

Moderator

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Premium for Family Invitation

I added a family member last night and he hasn't received the email with his confirmation code. How long does it usually take?

Casual Listener

I added a family member last night and he hasn't received the email with his confirmation code. How long does it usually take?

hathawaymj

Casual Listener

312 Views

3 replies

0 likes

Premium
  • 312 Views
  • 3 replies
  • 0 likes

Unknow device is connected

An unknown device appears as connected, and every time I change it, in a few seconds it is changed again to the unknow ... I tried to disconnect from everywhere but the website button doesn't seem to work. Any ideas?

Casual Listener

An unknown device appears as connected, and every time I change it, in a few seconds it is changed again to the unknow ... I tried to disconnect from everywhere but the website button doesn't seem to...

osornios

Spotify Star

443 Views

3 replies

0 likes

Account
Subscription
  • 443 Views
  • 3 replies
  • 0 likes

Family members having problem logging in

Hi,I have have the family account. I sent invitations to my family members, and when they try to "log-in" by inputting the required info and press the "submit" button, they are returned back to the original page asking for the invitation code. What i...

Casual Listener

Hi, I have have the family account.  I sent invitations to my family members, and when they try to "log-in" by inputting the required info and press the "submit" button, they are returned bac...

osornios

Spotify Star

1724 Views

3 replies

0 likes

  • 1724 Views
  • 3 replies
  • 0 likes

Don't understand

After giving me the first month free, why spotify charges me the price of 2 months?????????????????

Newbie

After giving me the first month free, why spotify charges me the price of 2 months?????????????????

Bittencourt

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution About Using some account user's personal picture on Thumbnail on Discover Weekly

Hey Spotify,I'm a huge fan of you guys. always listening to my favourites on you. ButWondering how the thumbnail picture on Discover Weekly playlist to be worked by you guys.Because me and my boyfriend have just noticed that you guys decided to use m...

Visitor

Hey Spotify, I'm a huge fan of you guys. always listening to my favourites on you. But Wondering how the thumbnail picture on Discover Weekly playlist to be worked by you guys. Because me and my b...

JulianA_Bogota

Roadie

253 Views

1 replies

0 likes

Premium
  • 253 Views
  • 1 replies
  • 0 likes

Add Remote Family Member

I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I looked at Family Plan, but member has to live in my househo...

Newbie

I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I loo...

LordRollin

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Want to permanently delete Facebook account

Hi,I've got two Spotify account one with Facebook and one with my email. I want to delete my Facebook one as I don't use that email anymore. I'm also be charged twice (4.99 student for Facebook and 9.99 for the one linked to my email) when I'm trying...

Newbie

Hi, I've got two Spotify account one with Facebook and one with my email. I want to delete my Facebook one as I don't use that email anymore. I'm also be charged twice (4.99 student for Facebook and...

Julian

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

no puedo cerrar sesión en todos los dispositivos

He tratado de cerrar la sesión y no me deja. Solo aparece este msj, ya he intentado hacerlo en diferentes ocacaciones y solo aparece este msj. Alguien tiene la solución?

Newbie

  He tratado de cerrar la sesión y no me deja. Solo aparece este msj, ya he intentado hacerlo en diferentes ocacaciones y solo aparece este msj.   Alguien tiene la solución?

osornios

Spotify Star

2071 Views

1 replies

0 likes

Other
  • 2071 Views
  • 1 replies
  • 0 likes

Premium Family - Einladung

Ich habe eine Einladung verschickt. Der Link wird aber nicht an die E-Mail-Adresse geschickt.Die E-Mail ist korrekt

Newbie

Ich habe eine Einladung verschickt. Der Link wird aber nicht an die E-Mail-Adresse geschickt. Die E-Mail ist korrekt

Hobedevi

Casual Listener

418 Views

2 replies

0 likes

  • 418 Views
  • 2 replies
  • 0 likes

I paid my free premium. How can get my money back

In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought it was necessary for the next month. Then I receive...

Newbie

In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought ...

Maxim

Spotify Star

233 Views

1 replies

0 likes

Free
Premium
Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Trouble Signing up from Premium

I had spotify premium and I paid for the full subscription but I am a college student and wanted to take advantage of the offer. When I attempted to fill out "Tell us about yourself" section I was unable to type in the boxes. I refreshed the page and...

Casual Listener

I had spotify premium and I paid for the full subscription but I am a college student and wanted to take advantage of the offer. When I attempted to fill out "Tell us about yourself" sectio...

Maxim

Spotify Star

379 Views

3 replies

0 likes

  • 379 Views
  • 3 replies
  • 0 likes

Solved!! What happens to accounts when they are removed from a Family Plan?

I'd like to remove an account from my Family Plan and I wonder how exactly this will affect the person's account - will it make their account free immediatly or at the end of the billing cycle?I just want to notify the person in advance, so they can ...

Regular

I'd like to remove an account from my Family Plan and I wonder how exactly this will affect the person's account - will it make their account free immediatly or at the end of the billing cycle? I ju...

ann-marirenmark

Newbie

9638 Views

2 replies

0 likes

Account
Premium
Subscription
  • 9638 Views
  • 2 replies
  • 0 likes