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i just purchased spotify premium and when im logged in on my laptop it says i have premium but when i go onto the mobile app it still says a have a free subsciption. i have logged in and out multiple times and i have also reinstalled the app a couple of times but nothing is working. please can someone help me
Solved! Go to Solution.
mines working now, i dont know what the reason was why it did not work instantly but i think if you just give it time to activate premium on all your devices and try logging in and out and reninstalling the app a couple of more times, i cant offer any more advice than that. this really shouldnt be a problem, premium should activate instantly
Hi all,
Please note it can take some time for a premium subscription to activate across all devices.
1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!
Anthony
i have both
i have spotify downloaded on my desktop and on my phone but i dont have premium features on either
Still payed for a premium account 2 hours ago. I tried all the steps you suggested but it isn't working on any of my devices... (Mac, iPad, iPhone...)
So what shall i do now?
Last time i tried the 3 Months trial for -,99 € Cents it worked instantly...?
mines working now, i dont know what the reason was why it did not work instantly but i think if you just give it time to activate premium on all your devices and try logging in and out and reninstalling the app a couple of more times, i cant offer any more advice than that. this really shouldnt be a problem, premium should activate instantly
Read this post for troubleshooting steps and how to contact support if the steps don't work
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...
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