list of devices

[tadeusz30]

Hi,

I reset my Android phone and now I can't download music file to listen them offline.

Spotify app wants me to delete downloaded files from other device.

I have fimily account and I'm using 5 devices (me not other family members, they have their own accounts connected to the family account). Before everything was OK. On the other hand I can't find list of devices

Could you help me with this problem

Tadeusz

[OscarDC]

Hey @tadeusz30,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

Usually, this type of issue happens when you log in to a different account by mistake. We'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists. 

In case that the account doesn't show the Premium subscription after this, as we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

On the other hand, the list of available devices can be found in the Now playing view in your mobile app by hitting the device icon on the lower-left part of the screen .

Hope this helps. If anything else comes up, the Community will be here for you.