lost all playlists when unlinking to facebook

[damien_mc]

When browsing through preferences, I clicked the "deactivate from Facebook" button, more to see what it woudl do, rather than a desire to disconnect.

It then reopened Spotify with NONE of my playlists that I have spent years building.

Everything was gone from my account.

Also, I have the "unlimited" account and after clicing the deactivate button, it now says I am on the free version. I have been paying and am current on all payments.

I have tried to re-log in with my original account info and I still do not get all my playlists or my unlimited account back

PLEASE, help me recover my old account and all the playlists and starred songs I have spent a long time building

[Liam]

Hi there!

Please could you try logging in using your facebook email address and facebook password?

Liam

[damien_mc]

Liam - thanks for the reply

Already tried that - nothing... I get none of my playlists, it has reverted me back to a free user.

I have logged out of both, restarted,re-logged in to both and still the same issue of none of my starred songs (+3500) and none of my playlists

[Peter__]

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@damien_mc wrote:

Liam - thanks for the reply

Already tried that - nothing... I get none of my playlists, it has reverted me back to a free user.

I have logged out of both, restarted,re-logged in to both and still the same issue of none of my starred songs (+3500) and none of my playlists

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Hey! 

I would suggest you get in touch with the customer services team directly using the online contact form as they will be easily able to track down your account for you using your billing details. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[damien_mc]

Much Thanks Peter