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music cannot play, doesn't show time remaining

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music cannot play, doesn't show time remaining

When I click on a song / a playlist, the name of the song appears, but it doesn't start to play.
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Hi, @YYL 
Welcome to the Spotify Community, and thanks for reaching out to us!

Have you already tried a fast reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

Keep me posted

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies
Marked as solution

Hi, @YYL 
Welcome to the Spotify Community, and thanks for reaching out to us!

Have you already tried a fast reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

Keep me posted

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you! It's solved!

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