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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285304 Views

529 replies

34 likes

Account
Free
  • 285304 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13577 Views

6 replies

11 likes

Security
  • 13577 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539445 Views

990 replies

114 likes

Account
  • 539445 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129521 Views

74 replies

12 likes

Account
Login
Premium
  • 129521 Views
  • 74 replies
  • 12 likes

Solved!! Spotify only able to access my Facebook's name and profile picture and not friendlist.

PlanPremium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI added my Facebook account to Spotify and Spotify doesn't show my Facebook friends nor able to acess the...

Regular

Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I added my Facebook a...

mpedrera

Visitor

8365 Views

18 replies

2 likes

Account
Premium
  • 8365 Views
  • 18 replies
  • 2 likes

Spotify account unable to log in while travelling

I have my Family Premium account.I just travelled to South Korea for 2month trip, and I cannot login to my account as soon as arrived on airport.

Casual Listener

I have my Family Premium account. I just travelled to South Korea for 2month trip, and I cannot login to my account as soon as arrived on airport.

Billy-J

Spotify Star

400 Views

5 replies

0 likes

Account
Login
Premium
  • 400 Views
  • 5 replies
  • 0 likes

Superuser Contribution Constantly forced to re-login with two-factor challenge

PlanPremium IndividualCountryUSA (Currently)DeviceMacbook Pro 16" Nov 2023Operating SystemSequoia 15.4.1BrowserGoogle Chrome 136.0.7103.114 Arm64My Question or IssueRecently, whenever I attempt to access the Spotify web player, I am prompted to login...

Casual Listener

Plan Premium Individual Country USA (Currently) Device Macbook Pro 16" Nov 2023 Operating System Sequoia 15.4.1 Browser Google Chrome 136.0.7103.114 Arm64 My Question or Issue Recentl...

Dessi

Moderator

402 Views

3 replies

0 likes

Account
Premium
  • 402 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How do I get rid of bad recommendations after a hack?

My account was hacked.. I've gone through all the steps to secure the account.. So apparently they were using my account to listen to a bunch of music to generate income for artists. Anyways, that's all fine and dandy, great for them I guess.My issue...

Casual Listener

  My account was hacked.. I've gone through all the steps to secure the account..   So apparently they were using my account to listen to a bunch of music to generate income for artists....

knyyyyy

Newbie

11854 Views

12 replies

2 likes

Account
  • 11854 Views
  • 12 replies
  • 2 likes

Profile location is changed but the billing address doesn't change

PlanFree/PremiumCountryUS/Mongolia Device(iPhone 14 pro, Macbook Pro 2021)Operating System(iOS 18, Mac 15.4) My Question or IssueI created my account back when I was in US and I was on free plan. Now I live in Mongolia and changed my country to Mongo...

Visitor

Plan Free/Premium Country US/Mongolia   Device (iPhone 14 pro, Macbook Pro 2021) Operating System (iOS 18, Mac 15.4)   My Question or Issue I created my account back when I was i...

Billy-J

Spotify Star

226 Views

1 replies

0 likes

Account
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

How can a change my user name to what it should be it was hacked not mine

I am able to access my account, but user name is not correct after several accounts including my bank account were hacked

Visitor

I am able to access my account, but user name is not correct after several accounts including my bank account were hacked

Billy-J

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Cancel Plan & Need to Upgrade to PREMIUM FAMILY?

I am currently subscribed to the Premium Duo Plan and have already paid the full yearly amount in one payment. I am now considering upgrading to the Premium Family Plan.Could you please let me know the correct procedure for this upgrade? Should I can...

Visitor

I am currently subscribed to the Premium Duo Plan and have already paid the full yearly amount in one payment. I am now considering upgrading to the Premium Family Plan. Could you please let me know...

Maxim

Spotify Star

416 Views

1 replies

0 likes

Account
Premium
  • 416 Views
  • 1 replies
  • 0 likes

I lost my account

Hello Spotify Support, My name is Efraín, and I recently lost access to the Gmail account I used to create my Spotify account: *bleep* As a result, I can no longer log in or recover my Spotify account. I have since made a new email address: *bleep* I...

Visitor

Hello Spotify Support, My name is Efraín, and I recently lost access to the Gmail account I used to create my Spotify account: *bleep* As a result, I can no longer log in or recover my Spotify...

Maxim

Spotify Star

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

I have the premium family plan, issue using simultaneously.

My husband's account is not affected, but my daughters account seems to be merged with mine, even though she was set up with her own email and number. She and I cannot use spotify at the same time.

Visitor

My husband's account is not affected, but my daughters account seems to be merged with mine, even though she was set up with her own email and number. She and I cannot use spotify at the same time.

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'No account linked to email'

I have a spotify account linked to an email of mine in which I have 3 months free premium. I randomly got logged out and when I try to log back in it says no account linked to my email or my username.....but when I go on my email I still have the old...

Visitor

I have a spotify account linked to an email of mine in which I have 3 months free premium. I randomly got logged out and when I try to log back in it says no account linked to my email or my username...

Joan

Moderator

218 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify - Location error

PlanPremiumCountryBrazil DeviceXiaomi 9itOperating SystemAndroid My Question or IssueMy spotify is showing that I´ve being using the app outside Brazil for more than 14 days, but I don´t know what is being blocked as I´m using at home.

Visitor

  Plan Premium Country Brazil   Device Xiaomi 9it Operating System Android    My Question or Issue My spotify is showing that I´ve being using the app outside Brazil f...

Ivelina

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Change country and keep Premium Family plan

PlanPremium FamilyCountryCanada to USADevice Operating SystemWeb Browser My Question or IssueI recently moved from Canada to the US. I needed to update my payment information and country in the account settings. When I went to change the country to t...

Newbie

Plan Premium Family Country Canada to USA Device   Operating System Web Browser   My Question or Issue I recently moved from Canada to the US. I needed to update my payment inform...

Bittencourt

Spotify Star

191 Views

1 replies

0 likes

Account
Other
Premium
  • 191 Views
  • 1 replies
  • 0 likes

Everything Broke

So today, 5/27, my Spotify just kinda broke like a few other people’s— I went to turn on some music and it played things from my library, but would stop and didn’t work. Go to down detector, and it’s showing a big spike, so I figure something’s up an...

Newbie

So today, 5/27, my Spotify just kinda broke like a few other people’s— I went to turn on some music and it played things from my library, but would stop and didn’t work. Go to down detector, and it’s...

Billy-J

Spotify Star

372 Views

1 replies

0 likes

Account
Other
Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Can't add Google as a sign-in method

My Question or IssueI can't add google as a sign in method.while i am aware of the issue of creation of multiple accounts with one email in earlier versions of spotify, I am not sure if that has been my issue all along.When i try to login with google...

Newbie

My Question or Issue I can't add google as a sign in method. while i am aware of the issue of creation of multiple accounts with one email in earlier versions of spotify, I am not sure if that has ...

Billy-J

Spotify Star

490 Views

1 replies

0 likes

Account
Login
  • 490 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I allow explicit content on a chromebook on the website?

Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I do?

Casual Listener

Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I ...

Not applicable

2413 Views

8 replies

1 likes

  • 2413 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution 'Pet playlist'

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa

Newbie

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...

ThePodfather

Spotify

10447 Views

8 replies

0 likes

Premium
  • 10447 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can't change email

Plan Free/ Country United Kingdom Device Samsung galaxy note 20 ultra Operating System Android My Question or Issue I have tried to change my email but every time I try I get this: "For your protection, we are unable to process your request at the mo...

Casual Listener

  Plan Free/   Country United Kingdom   Device Samsung galaxy note 20 ultra   Operating System Android   My Question or Issue I have tried to ch...

Akar_m80

Casual Listener

459 Views

2 replies

0 likes

Account
  • 459 Views
  • 2 replies
  • 0 likes

Can't login with Spotify App in my Tesla

PlanFamily Plan PremiumCountryUnited StatesDeviceiPhone 15, Tesla Model 3, 2024Operating SystemOS 10 My Question or Issue I can't use the Spotify App on my Tesla after logging out. At first, it stopped working after I downgraded from the Family Plan,...

Casual Listener

Plan Family Plan Premium Country United States Device iPhone 15, Tesla Model 3, 2024 Operating System OS 10   My Question or Issue   I can't use the Spotify App on my Tesla after...

u-g_mpdqtascp

Casual Listener

466 Views

2 replies

0 likes

Account
Login
  • 466 Views
  • 2 replies
  • 0 likes

Retrieve premium account

My premium account has disappeared

Visitor

My premium account has disappeared

Anyk17

Spotify Star

152 Views

1 replies

0 likes

  • 152 Views
  • 1 replies
  • 0 likes

Não consigo aceder a minha conta premium

Não consigo aceder a minha conta, pois troquei de telemóvel e agora não consigo.

Visitor

Não consigo aceder a minha conta, pois troquei de telemóvel e agora não consigo.

Anyk17

Spotify Star

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes