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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398751 Views
  • 950 replies
  • 107 likes
  • Account
  • 398751 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171607 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171607 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99125 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99125 Views
  • 68 replies
  • 10 likes

Solved!! How to log into my account on distribution sites

My Question or Issueso, basically a long time ago a friend uploaded a song on spotify and he ''tagged'' me on it, so I figured out as an artist on spotify, even if I didn't even create that account. After a long time I finally decided to claim my acc...

  • Newbie
  •     My Question or Issue so, basically a long time ago a friend uploaded a song on spotify and he ''tagged'' me on it, so I figured out as an artist on spotify, even if I didn't even cre...
  • davedidit
  • Visitor
  • 2144 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 2144 Views
  • 2 replies
  • 0 likes

Issue with Discover Weekly playlist not updating for best go karts

I've been an avid user of Spotify for quite some time now, and I absolutely love the personalized playlists, especially the Discover Weekly playlist. However, I've noticed that for the past few weeks, my Discover Weekly playlist hasn't been updating ...

  • Casual Listener
  • I've been an avid user of Spotify for quite some time now, and I absolutely love the personalized playlists, especially the Discover Weekly playlist. However, I've noticed that for the past few weeks...
  • Jose_M
  • Spotify Star
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to update payment method, no Credit Card option

PlanPremium Family CountrySouth Africa DeviceiPhone 11, Android, Windows 10 Operating SystemiOS, Android, Windows 10 My Question or IssueI had to cancel my Credit Card and I want to update my payment method with the new card details. But when I click...

Screenshot 2020-10-12 184501.png
  • Regular
  • Plan Premium Family   Country South Africa   Device iPhone 11, Android, Windows 10   Operating System iOS, Android, Windows 10   My Question or Issue I had to ca...
  • Coenie
  • Casual Listener
  • 3844 Views
  • 20 replies
  • 0 likes
  • Account
    Premium
  • 3844 Views
  • 20 replies
  • 0 likes

I want to change my country

I am unable to change the country option as it's greyed out in my accounts profile tab.

  • Casual Listener
  • I am unable to change the country option as it's greyed out in my accounts profile tab.
  • TanyaS
  • Rising Star 2
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes

I can’t log in to my account on any of my devices.

I have tried the reset email option and it is not sending any links to my email address. I logged out of all my accounts thinking I could get back in and I cannot. So now I’m paying for premium and unable to access it at all. I just want to email or ...

  • Visitor
  • I have tried the reset email option and it is not sending any links to my email address. I logged out of all my accounts thinking I could get back in and I cannot. So now I’m paying for premium and u...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

My daughter's email address is linked to my account - how to delink

PlanPremiumCountryAustraliaDeviceiPhone 12 and 13Operating SystemiOS My Question or IssueWhen I go to create an account for my daughter using her email address it says it already has an account existing. The email actually links through to my account...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone 12 and 13 Operating System iOS   My Question or Issue When I go to create an account for my daughter using her email address it says it alr...
  • BenPO
  • Casual Listener
  • 1164 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1164 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I update my login methods?

When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google account, but received the same message.

  • Casual Listener
  • When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google ac...
  • MartinT
  • Moderator
  • 351 Views
  • 7 replies
  • 0 likes
  • 351 Views
  • 7 replies
  • 0 likes

Eliminar descargas de un dispositivos desde otro

Mis dispositivos fueron robados y ya no me deja descargar música e mis nuevos dispositivos, quisiera saber cómo elimino las descargas de los antiguos dispositivos

  • Casual Listener
  • Mis dispositivos fueron robados y ya no me deja descargar música e mis nuevos dispositivos, quisiera saber cómo elimino las descargas de los antiguos dispositivos
  • osornios
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Eliminar descargas de un dispositivos desde otro

Mis dispositivos fueron robados y ya no me deja descargar música e mis nuevos dispositivos, quisiera saber cómo elimino las descargas de los antiguos dispositivos

  • Casual Listener
  • Mis dispositivos fueron robados y ya no me deja descargar música e mis nuevos dispositivos, quisiera saber cómo elimino las descargas de los antiguos dispositivos
  • osornios
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

There are 2 profiles created against my email address

Looking to get back access to the original profile that I had, it has all my playlists etc. But when i log into account via my email address the new profile opens.

  • Visitor
  • Looking to get back access to the original profile that I had, it has all my playlists etc. But when i log into account via my email address the new profile opens.
  • osornios
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Can you use a Spotify Gift card if you have a recurring subscription?

PlanPremium IndividualCountryUSADeviceiPhone 11 My Question or IssueHi y'all. I am currently subscribed to Spotify Premium individual which costs $11/month. The payments are automatically taken from my credit card each and every month. If I am to use...

  • Visitor
  • Plan Premium Individual Country USA Device iPhone 11   My Question or Issue Hi y'all. I am currently subscribed to Spotify Premium individual which costs $11/month. The payments are auto...
  • osornios
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

I can't change my country in my profile

I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada. When I go to my profile, I cannot change my region...

  • Visitor
  • I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada...
  • Anyk17
  • Rising Star 3
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Can't log back in after logging out

I accidentally logged out of my Spotify account while travelling and now I can't log back in

  • Visitor
  • I accidentally logged out of my Spotify account while travelling and now I can't log back in
  • Anyk17
  • Rising Star 3
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

how to change email and password. if i am using facebook auth?

I was always using facebook login now i want to change password and mail. i cant cause email is old and i have no password or dont remember

  • Newbie
  • I was always using facebook login now i want to change password and mail. i cant cause email is old and i have no password or dont remember
  • Anyk17
  • Rising Star 3
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

I forgot my premium account email adress so i can't connect to spotify

I forgot my premium account email adress so i can't connect to spotify.I can't connect to Spotify and my credit card is still charged.I can no longer use this account so how can I have the premium subscription cancelled ?

  • Visitor
  • I forgot my premium account email adress so i can't connect to spotify. I can't connect to Spotify and my credit card is still charged. I can no longer use this account so how can I have the premiu...
  • AdamDam
  • Spotify Star
  • 116 Views
  • 1 replies
  • 1 likes
  • 116 Views
  • 1 replies
  • 1 likes