Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1079806 Views
  • 118 replies
  • 104 likes
  • Account
  • 1079806 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49796 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49796 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146189 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146189 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Unable to play songs with my account

PlanFreeCountryUnited States I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my account on the web app player and received the same results, I can...

  • Casual Listener
  • Plan Free Country United States   I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my ...
  • Dian
  • Moderator
  • 494 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 494 Views
  • 5 replies
  • 0 likes

Account Suspension

About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...

  • Casual Listener
  • About 2 weeks ago, I received an email stating that my Spotify account got suspended.    Here is the message I got in the email (see attached as well):  "It has come to   Spot...
  • nadyanasir
  • Casual Listener
  • 567 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 567 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Cant change password

PlanPremiumCountryGermanyDeviceGoogle CromeOperating SystemWindows 10 My Question or Issue I've got several E-Mails from Spotify that someone logged into my account.So i tryed to change the password but it doesn't work. Everytime when i want to confi...

  • Casual Listener
  • Plan Premium Country Germany Device Google Crome Operating System Windows 10   My Question or Issue   I've got several E-Mails from Spotify that someone logged into my account. ...
  • Vasil
  • Moderator
  • 472 Views
  • 1 replies
  • 0 likes
  • Account
  • 472 Views
  • 1 replies
  • 0 likes

How do I block another user on Spotify mobile app?

Hello! I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how? It says if you click the 3 dots on the users profile there should be a block user button but there is...

  • Newbie
  • Hello!  I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how?    It says if you click the 3 d...
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium Account

I've had Spotify for a long time, signed up by email address. My Premium account was closed due to change of the credit card. But now I'm paying för Premium but my account says that I still just have Spotify free. I did try to log out and log in agai...

  • Newbie
  • I've had Spotify for a long time, signed up by email address. My Premium account was closed due to change of the credit card. But now I'm paying för Premium but my account says that I still just have...
  • Yordan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium
  • 98 Views
  • 1 replies
  • 0 likes

Multiple devices on an account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like a premium account. But use a work phone and private phone and a tesla. If i want...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I would...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Account
  • 64 Views
  • 1 replies
  • 0 likes

I have a Spotify premium account through my Vodafone I want to leave Vodafone but keep my spotify

I have a Vodafone account with Spotify premium as part of the entertainment package. I want to leave Vodafone but keep my Spotify account and playlists. How can I do this safely? Vodafone want to charge me £10 per month to keep Spotify but I would ra...

  • Newbie
  • I have a Vodafone account with Spotify premium as part of the entertainment package. I want to leave Vodafone but keep my Spotify account and playlists. How can I do this safely? Vodafone want to cha...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play any Nirvana song

PlanFree/PremiumCountry US Device(iPhone 13 pro, iMac 21.5 late 2013, Macbook Air late 2015)Operating System(iOS 15, Windows 10, etc.) My Question I was listening Nirvana and then I can't play song

  • Casual Listener
  •   Plan Free/Premium Country US   Device (iPhone 13 pro, iMac 21.5 late 2013, Macbook Air late 2015) Operating System (iOS 15, Windows 10, etc.)   My Question  I was lis...
  • Dian
  • Moderator
  • 144 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 144 Views
  • 4 replies
  • 0 likes

Multiple profile for the same person

Hi, I make music under Escvped and there's actually 2 profile for the same name is it possible to merge the two into one thanks!https://open.spotify.com/artist/65qu6p9Aqjwgnl1ltXPzpW?si=wwwPQX5ISuytXJqPn_9IGQ https://open.spotify.com/artist/7xISapCrx...

  • Newbie
  • Hi,   I make music under Escvped and there's actually 2 profile for the same name is it possible to merge the two into one thanks! https://open.spotify.com/artist/65qu6p9Aqjwgnl1ltXPzpW?si=...
  • TreyAnastasio
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 47 Views
  • 1 replies
  • 0 likes

Deleted facebook and can't log in now

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I recently deleted my facebook, which is how a created my spotify account many years ago...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • Login
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library Disappeared

I opened up my account and everything was gone. Now I’m back to free but being charged for premium. What happened?

  • Casual Listener
  • I opened up my account and everything was gone. Now I’m back to free but being charged for premium. What happened?
  • OscarDC
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm abroad, even though I'm NOT abroad in my car

Hello. My plan is FreeCountryNorwayDeviceSpotify on xPeng G3My Question or IssueI have a similar issue as:https://community.spotify.com/t5/Accounts/Spotify-thinks-I-m-abroad-when-I-m-not/m-p/116870 I have not changed my country, its still Norway.I ha...

  • Casual Listener
  • Hello.   My plan is Free Country Norway Device Spotify on xPeng G3 My Question or Issue I have a similar issue as: https://community.spotify.com/t5/Accounts/Spotify-thinks-I-m-abroad-wh...
  • Maxim
  • Spotify Star
  • 158 Views
  • 5 replies
  • 0 likes
  • Login
  • 158 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify won't let me change my country even after updating my payment information to one that match

PlanPremiumCountryCanada/ MexicoDevice(iPhone XS Max) My Question or IssueI have recently relocated from Canada to Mexico and me and my family want to share a Spotify Family Premium Plan but since I opened my account in Canada it wouldn't let me. So ...

  • Visitor
  • Plan Premium Country Canada/ Mexico Device (iPhone XS Max)   My Question or Issue I have recently relocated from Canada to Mexico and me and my family want to share a Spotify Family Prem...
  • Alex
  • Moderator
  • 73 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 73 Views
  • 2 replies
  • 0 likes

Change my credit card number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add friends from facebook

PlanPremiumCountryUkraineDevicePC & iPhone 13 ProOperating SystemWindows 11 & iOS 14 My Question or IssueSpotify can't see my facebook friends when I try to link spotify and facebook nothing happens

  • Casual Listener
  •   Plan Premium Country Ukraine Device PC & iPhone 13 Pro Operating System Windows 11 & iOS 14   My Question or Issue Spotify can't see my facebook friends when I try to l...
  • OscarDC
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts - got premium on the wrong account

Hi thereUnfortunately I have 2 spotify accounts. My playlists are on account A and since I changed my credit-card I got erroneously premium on account B. How can I handle this - transfer to playlists or can I move the premium to to other account?Than...

  • Visitor
  • Hi there Unfortunately I have 2 spotify accounts. My playlists are on account A and since I changed my credit-card I got erroneously premium on account B. How can I handle this - transfer to playlis...
  • Alex
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 76 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify says i have reached the device limit, i know i didnt

PlanPremium My Question or IssueI tried to download songs on my 5th device, but spoty said that i reached the device limit. Since im the only one using this account, i know for sure that i didnt. The new device would be the 5th. My PC uses dual boot ...

  • Newbie
  • Plan Premium   My Question or Issue I tried to download songs on my 5th device, but spoty said that i reached the device limit. Since im the only one using this account, i know for sure that...
  • Elena
  • Moderator
  • 493 Views
  • 1 replies
  • 0 likes
  • Account
  • 493 Views
  • 1 replies
  • 0 likes

On a premium family plan, can I have 2 accounts with the same email address? How do I set that up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Account
  • 80 Views
  • 1 replies
  • 0 likes

Account

Hello there, I’ve been using Spotify for about a year now. Just last week or two weeks ago perhaps I started experiencing problems logging into my account. At first I didn’t think much of it because Spotify usually kicks me out of my account but afte...

  • Visitor
  • Hello there, I’ve been using Spotify for about a year now. Just last week or two weeks ago perhaps I started experiencing problems logging into my account. At first I didn’t think much of it because ...
  • Luan
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
  • 100 Views
  • 1 replies
  • 0 likes

Account deactivated for no reason

I have a student premium account. On Monday night, I got 2 emails, one saying that my account was deactivated for "fraudulent activity" (???) and one saying that I cancelled my premium subscription. This isn't the first time this has happened- it als...

  • Regular
  • I have a student premium account. On Monday night, I got 2 emails, one saying that my account was deactivated for "fraudulent activity" (???) and one saying that I cancelled my premium subscription. ...
  • 50 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 50 Views
  • 0 replies
  • 0 likes