Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 468 Views
  • 0 replies
  • 7 likes
  • Security
  • 468 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441095 Views
  • 968 replies
  • 108 likes
  • Account
  • 441095 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196055 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196055 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107099 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107099 Views
  • 70 replies
  • 11 likes

Spotify Duo account repeatedly being logged out from Tesla

PlanPremiumCountryUK My Question or IssueI have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any issue. I recently upgraded to a Spotify Duo account and now I am re...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue I have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any...
  • Tidyfilms
  • Casual Listener
  • 653 Views
  • 6 replies
  • 1 likes
  • Account
  • 653 Views
  • 6 replies
  • 1 likes

Superuser Contribution I'm trying to link my account to an email, but it says the email is taken

I used to log in using my Facebook, but it's not working anymore, so I try adding my email to my account but it says the email is taken. This shouldn't be possible!

  • Visitor
  • I used to log in using my Facebook, but it's not working anymore, so I try adding my email to my account but it says the email is taken. This shouldn't be possible!
  • Ivelina
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log in in the app

The email and password are right but the app says that is an error and I can't get in my account

  • Visitor
  • The email and password are right but the app says that is an error and I can't get in my account
  • Not applicable
  • 864 Views
  • 11 replies
  • 0 likes
  • 864 Views
  • 11 replies
  • 0 likes

Superuser Contribution My playlist is showing up under another user

When I search a particular user who I don't follow and visa versa I have noticed my playlist shows up when searching there name

  • Casual Listener
  • When I search a particular user who I don't follow and visa versa I have noticed my playlist shows up when searching there name
  • happylifehappywife
  • Visitor
  • 998 Views
  • 9 replies
  • 2 likes
  • 998 Views
  • 9 replies
  • 2 likes

Solved!! Can't make monthly payment till new card arrives

PlanPremiumCountryVietnam My Question or Issue My payment card was recently cancelled due to fraudulent activity in my account. I have a new card coming and should be here within the next 24hrs. My monthly payment was due on the 9/1 and I'm worried t...

  • Casual Listener
  • Plan Premium Country Vietnam   My Question or Issue   My payment card was recently cancelled due to fraudulent activity in my account. I have a new card coming and should be here wit...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium: Living under the same roof or not

PlanFamily PremiumCountryGermany/Greece My Question or IssueI'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"? I pay for the family plan and it should no...

  • Casual Listener
  • Plan Family Premium Country Germany/Greece   My Question or Issue I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continu...
  • icklepickle1
  • Visitor
  • 48748 Views
  • 25 replies
  • 46 likes
  • Account
    Premium
    Subscription
  • 48748 Views
  • 25 replies
  • 46 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Newbie
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • Markoman
  • Casual Listener
  • 98300 Views
  • 84 replies
  • 38 likes
  • Account
    Login
    Security
  • 98300 Views
  • 84 replies
  • 38 likes

Superuser Contribution I can't login into my account although I am giving the right password email

I am not able to login into my Spotify account. I am giving the right email and password but it's shows the password and email are not matching. I tried to reset password but they don't send me any email.

  • Visitor
  • I am not able to login into my Spotify account. I am giving the right email and password but it's shows the password and email are not matching. I tried to reset password but they don't send me any e...
  • Not applicable
  • 4324 Views
  • 9 replies
  • 0 likes
  • 4324 Views
  • 9 replies
  • 0 likes

Superuser Contribution I cannot delete my account

I am trying to delete my Spotify account. I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge. Never loads. Tried on 2 different Macs, my iPhone and my iP...

  • Casual Listener
  • I am trying to delete my Spotify account.  I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge.&nb...
  • Not applicable
  • 1047 Views
  • 8 replies
  • 0 likes
  • Account
  • 1047 Views
  • 8 replies
  • 0 likes

change display name and profile picture in mobile web player

the other help options i am seeing say to go to the “view profile” and then “edit”. i do not have this option and instead i can click “profile” but there is no editing option.

  • Casual Listener
  • the other help options i am seeing say to go to the “view profile” and then “edit”. i do not have this option and instead i can click “profile” but there is no editing option.
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Need a refund for spotify premium subscription

I'm requesting a refund for a Spotify Premium subscription I didn't use.

  • Visitor
  • I'm requesting a refund for a Spotify Premium subscription I didn't use.
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Can't join to my partner's Duo Plan

i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country

  • Visitor
  • i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country
  • Not applicable
  • 2078 Views
  • 5 replies
  • 1 likes
  • 2078 Views
  • 5 replies
  • 1 likes

Spotify support asking for full card number

Hello, Just polling other users of Spotify support to see if my experience matches any others. I recently found out Spotify was charging me twice for the same subscription for the past four months (confirmed one sub, definite payment issue). Having c...

  • Newbie
  • Hello,   Just polling other users of Spotify support to see if my experience matches any others.   I recently found out Spotify was charging me twice for the same subscription for t...
  • alekol1
  • Visitor
  • 5820 Views
  • 11 replies
  • 1 likes
  • 5820 Views
  • 11 replies
  • 1 likes

Solved!! Received an email advising payment request failed

I have a premium account in Australia with an automatic payment plan. I have received an email which purports to be from Spotify. The email says that my automatic payment has failed and asks me to click a link and resubmit the payment. I am threatene...

  • Casual Listener
  • I have a premium account in Australia with an automatic payment plan.  I have received an email which purports to be from Spotify.  The email says that my automatic payment has failed and a...
  • Maxim
  • Spotify Star
  • 152 Views
  • 3 replies
  • 0 likes
  • Security
  • 152 Views
  • 3 replies
  • 0 likes

Can't create account on 13th birthday

PlanFree/PremiumCountry DevicePixel 8Operating SystemAndroid My Question or IssueMy daughter turned 13 today but when I try to create her account it says she does not meet the age requirements.

  • Casual Listener
  • Plan Free/Premium Country   Device Pixel 8 Operating System Android   My Question or Issue My daughter turned 13 today but when I try to create her account it says she does not me...
  • Maxim
  • Spotify Star
  • 112 Views
  • 3 replies
  • 0 likes
  • Account
  • 112 Views
  • 3 replies
  • 0 likes

Can't find upgrade button

I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u guys my money why are u making it so difficult!?

  • Newbie
  • I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u ...
  • KatesHere
  • Community Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pull profile picture from account?

Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can no longer find the original picture in my photos. I...

  • Casual Listener
  • Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can ...
  • dex01
  • Casual Listener
  • 72292 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 72292 Views
  • 8 replies
  • 0 likes

Someone logs in my account

It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doesn't seem to matter since he's already logged in.If...

  • Visitor
  • It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doe...
  • TanyaS
  • Rising Star 4
  • 76 Views
  • 1 replies
  • 0 likes
  • Account
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buenos tardes soy Alejandra Diaz ya no tengo mi correo ya no me puedo tener

Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción

  • Visitor
  • Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción
  • Novy
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Can't remove old/broken devices from my account

PlanPremiumCountryGermanyDeviceRedmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to removeOperating Systemipados 18, ios 12, hyper os My Question or IssueI have a new iphone se but I cannot make downloads on it because my broken ...

  • Casual Listener
  • Plan Premium Country Germany Device Redmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to remove Operating System ipados 18, ios 12, hyper os   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
  • 95 Views
  • 1 replies
  • 0 likes