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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14833 Views

7 replies

11 likes

Security
  • 14833 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554103 Views

991 replies

116 likes

Account
  • 554103 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131214 Views

74 replies

12 likes

Account
Login
Premium
  • 131214 Views
  • 74 replies
  • 12 likes

login doesn't work in app on older Mac

Setting up an older MacBook Air to be music/spotify machine. OS 10.12.6. Spotify site doesn't work in its Safari or Chrome browsers. Fine. I downloaded the app. Login fails. Says I've got the wrong PW/ID. I don't. I've tried a dozen times, quintuple ...

Newbie

Setting up an older MacBook Air to be music/spotify machine. OS 10.12.6.   Spotify site doesn't work in its Safari or Chrome browsers. Fine. I downloaded the app.   Login fails. Says I'...

Maxim

Spotify Star

207 Views

1 replies

0 likes

Login
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dutch translation for Scroll is spelled incorrectly

PlanPremiumCountryThe NetherlandsDeviceDell Latitude 5550Operating SystemWindows 10 Enterprise My Question or IssueIn the Dutch language setting 'Scroll' is spelled incorrectly. There is no translation for 'scroll' so it should just be 'scroll'. But ...

Visitor

Plan Premium Country The Netherlands Device Dell Latitude 5550 Operating System Windows 10 Enterprise   My Question or Issue In the Dutch language setting 'Scroll' is spelled incorrect...

Joan

Moderator

386 Views

2 replies

0 likes

Other
  • 386 Views
  • 2 replies
  • 0 likes

Can we PLEASE have 2FA now? It's 2024!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, this is the THIRD TIME I've had to reset my password due to suspicious activity. This wou...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, thi...

Qyksynergy

Newbie

3714 Views

2 replies

30 likes

Login
Security
  • 3714 Views
  • 2 replies
  • 30 likes

Solved!!Superuser Contribution No Pair Code

Everytime I login to a device it’s now asking for a pair code. I’ve checked my email, nothing. I’ve used Spotify.com/pair and it is even asking for a pair code.Everywhere I login it appears to ask for this now and I have no idea what’s going on.I tri...

Casual Listener

Everytime I login to a device it’s now asking for a pair code. I’ve checked my email, nothing. I’ve used Spotify.com/pair and it is even asking for a pair code. Everywhere I login it appears to as...

Venitab

Visitor

32553 Views

5 replies

1 likes

  • 32553 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can't reset password. Can't Make new account.

I likely had an account years ago.I wanted to sign in using my student email to buy premium to get Hulu. I guessed at the password. Didn't work.I tried the reset password - email not found.I tried to make new account - email already in use. I had to ...

Casual Listener

I likely had an account years ago. I wanted to sign in using my student email to buy premium to get Hulu.   I guessed at the password. Didn't work. I tried the reset password - email not fou...

rolandoangulo

Visitor

1925 Views

4 replies

0 likes

Account
Login
  • 1925 Views
  • 4 replies
  • 0 likes

Superuser Contribution Advice please my late partners account

Hi, this is a sensitive topic for me.I have access to my late partners account. I listen to his music everyday. I accidentally deleted a few songs from his liked songs. If I was to raise this with Spotify, will they delete his account?I'd be mortifie...

Casual Listener

Hi, this is a sensitive topic for me. I have access to my late partners account. I listen to his music everyday. I accidentally deleted a few songs from his liked songs. If I was to raise this with...

user-removed

Not applicable

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

i accidentally logged out and do not know my email or password

i accidentally clicked add account on the mobile app in my phone and for some reason spotify decided to log me out completely, i do not know the email or password as i created the account years ago, i have alot on there. ive searched the user and fou...

Visitor

i accidentally clicked add account on the mobile app in my phone and for some reason spotify decided to log me out completely, i do not know the email or password as i created the account years ago, ...

ribezaz

Spotify Star

248 Views

1 replies

0 likes

Account
Login
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login my account on android app, but I can login on web.

PlanFreeCountryHongKongDeviceHuawei mate30 proOperating SystemAndroid 12My Question or IssueI can't login my account on android app, but I can login on web.

Casual Listener

Plan Free Country HongKong Device Huawei mate30 pro Operating System Android 12 My Question or Issue I can't login my account on android app, but I can login on web.

ribezaz

Spotify Star

441 Views

3 replies

1 likes

Account
Free
Login
  • 441 Views
  • 3 replies
  • 1 likes

Superuser Contribution I want to change my login method from facebook to email

Ever since ive had spotify the only login method ive had was with facebook. I am thinking of deleting my facebook account but i want to keep my spotify account and im affraid that if i just delete my facebook account i cant login to my spotify anymor...

Visitor

Ever since ive had spotify the only login method ive had was with facebook. I am thinking of deleting my facebook account but i want to keep my spotify account and im affraid that if i just delete my...

kronos-one

Newbie

7834 Views

2 replies

0 likes

  • 7834 Views
  • 2 replies
  • 0 likes

My collaborator can't search songs and add those songs to the shared playlist

My Question or IssueWe both are premium users. So i created a playlist and invited my friend to be the collaborator. The problem is, she can't search songs and then add those songs into the playlist, i.e. the playlist won't appear in her list of play...

Newbie

My Question or Issue We both are premium users. So i created a playlist and invited my friend to be the collaborator. The problem is, she can't search songs and then add those songs into the playlis...

MattSuda

Spotify Star

301 Views

1 replies

0 likes

Other
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had n...

Rhi5

Visitor

34697 Views

8 replies

1 likes

  • 34697 Views
  • 8 replies
  • 1 likes

Superuser Contribution i've put a wrong email on my spotify account

i have used Spotify for a while now with no issues, a bit problems started since i wanted to login in my account on my phone. I have noticed that I've put a wrong email address on my Spotify account a while back ago, and the problem is that i have no...

Visitor

i have used Spotify for a while now with no issues, a bit problems started since i wanted to login in my account on my phone. I have noticed that I've put a wrong email address on my Spotify account ...

Susan_GP

Moderator

1231 Views

6 replies

0 likes

  • 1231 Views
  • 6 replies
  • 0 likes

Login

Plan: FreeCountry: IndiaDevice: Samsung M06, Windows PCOperating System: Android, WindowsMy Question or Issue:I'm having a weird login issue. When I try to log in with my email, it says the email doesn't exist. But if I try to create a new account wi...

Regular

Plan: Free Country: India Device: Samsung M06, Windows PC Operating System: Android, Windows My Question or Issue: I'm having a weird login issue. When I try to log in with my email, it says the...

bks

Regular

2312 Views

3 replies

0 likes

Account
  • 2312 Views
  • 3 replies
  • 0 likes

Solved!! Can't login

I cannot login into my account anymore on the app, can do it on the web player but still unable to listen to songs, account doesn't work at any devices and i feel like it's banned or something?

Casual Listener

I cannot login into my account anymore on the app, can do it on the web player but still unable to listen to songs, account doesn't work at any devices and i feel like it's banned or something?

fzak

Music Fan

871 Views

4 replies

0 likes

Account
Free
Login
  • 871 Views
  • 4 replies
  • 0 likes

Solicitud de Cambiar datos de pago

Plan Premium Country Argentina Device Samsung A04 - PC HP Operating System (Android, Windows) My Question or Issue Me llegó un correo de Spotify donde me indican que no pueden procesar mi pago y me solicitan cambiar el medio de pago.¿Podrían indicarm...

Visitor

Plan Premium Country Argentina Device Samsung A04 - PC HP Operating System (Android, Windows)   My Question or Issue Me llegó un correo de Spotify  donde me ...

Luan

Spotify Star

207 Views

1 replies

0 likes

Premium
  • 207 Views
  • 1 replies
  • 0 likes

Unable to login using mobile number

PlanFree/PremiumCountryIndiaDevice(Redmi note 11 pro plus 5g)Operating System(Android 13) My Question or Issue Can't login into Spotify account through my mobile number from app or web, my account is connected through mobile number and when logging i...

Visitor

Plan Free/Premium Country India Device (Redmi note 11 pro plus 5g) Operating System (Android 13)   My Question or Issue   Can't login into Spotify account through my mobile numbe...

Billy-J

Spotify Star

1404 Views

1 replies

0 likes

Login
  • 1404 Views
  • 1 replies
  • 0 likes