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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422572 Views
  • 965 replies
  • 108 likes
  • Account
  • 422572 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187190 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187190 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Superuser Contribution Random Devices Connecting To Account

PlanPremiumCountryUnited States of America My Question or IssueRandom phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In...

  • Visitor
  • Plan Premium Country United States of America   My Question or Issue Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the ...
  • Whynotcoconut
  • Visitor
  • 22520 Views
  • 23 replies
  • 1 likes
  • Account
    Login
    Security
  • 22520 Views
  • 23 replies
  • 1 likes

Solved!!Superuser Contribution Pagamento duplicado na fatura

Notei que no último mês minha assinatura veio duplicada na fatura do meu cartão, como devo proceder para resolver o problema?

  • Casual Listener
  • Notei que no último mês minha assinatura veio duplicada na fatura do meu cartão, como devo proceder para resolver o problema?
  • AlejaR
  • Moderator
  • 1368 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 1368 Views
  • 7 replies
  • 0 likes

Superuser Contribution Remove card and cancel my account

I tried to cancel my subscription by removing the card on file, thinking that it would stop the recurring charges, but I found that I was still charged for the subscription.

  • Visitor
  • I tried to cancel my subscription by removing the card on file, thinking that it would stop the recurring charges, but I found that I was still charged for the subscription.
  • Yordan
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Nu child took the free rrial and I want to cancel

Hello,My dauther choose (without asking me) to take the free trial month. She reset his phone and he lost the acces. He does not know even the mail used to subscribe. The only one thing I Have is the card with she paid. I dont want to cancel her card...

  • Visitor
  • Hello, My dauther choose (without asking me) to take the free trial month. She reset his phone and he lost the acces. He does not know even the mail used to  subscribe. The only one thing I Hav...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Login
    Other
    Security
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution If you cancel duo account,will the other person lose their downloads?

I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i dont Lise everything?

  • Visitor
  • I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i ...
  • AlejaR
  • Moderator
  • 3053 Views
  • 7 replies
  • 0 likes
  • 3053 Views
  • 7 replies
  • 0 likes

How can I change my payment details if I can't log in at all?

I can't log in by username, password or phone number and need to change my direct debit details. Can someone please help me ASAP?

  • Visitor
  • I can't log in by username, password or phone number and need to change my direct debit details. Can someone please help me ASAP?
  • ribezaz
  • Rising Star 3
  • 153 Views
  • 1 replies
  • 1 likes
  • 153 Views
  • 1 replies
  • 1 likes

Solved!! Can't change email

When I follow the steps to change my email I receive this error:"For your protection we are unable to process your request at the moment. Please try again later"

  • Casual Listener
  • When I follow the steps to change my email I receive this error: "For your protection we are unable to process your request at the moment. Please try again later"
  • AON-CPR
  • Newbie
  • 259 Views
  • 4 replies
  • 1 likes
  • 259 Views
  • 4 replies
  • 1 likes

Superuser Contribution I cant change the login method or change to login via apple ID or google.

When I try to do so (with the righ password i was login in with before) i always get the reply: "Something went wrong, please try again."

  • Casual Listener
  • When I try to do so (with the righ password i was login in with before) i always get the reply: "Something went wrong, please try again."
  • Elena
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo partner updated credit card, previous card still appears in my count

My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment was successful with the new card.

  • Visitor
  • My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment ...
  • MihailY
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Switch from premium family to basic family

I have read all the points about switching from premium family to basic family, basically just saving the cost of audiobooks that I never use. I still have not seen this question.... When I switch to basic family, is the switch completely seamless wi...

  • Visitor
  • I have read all the points about switching from premium family to basic family, basically just saving the cost of audiobooks that I never use. I still have not seen this question....   When I ...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Account
  • 73 Views
  • 1 replies
  • 0 likes

Duo plan partner can't join.

I am the primary account holder and I'm trying to get my roommate on my newly acquired duo account. She typed in our address and it said she can't join the plan and now she appears to be in Spotify jail.

  • Visitor
  • I am the primary account holder and I'm trying to get my roommate on my newly acquired duo account. She typed in our address and it said she can't join the plan and now she appears to be in Spotify j...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! Why do I see ads if I pay?

I pay for premium, I don't expect to see ads so tell me when I log in while I see an ad reminding me to vote and redirecting me to another website.First of all, I don't expect to see ads; second of all, stay out of politics, stay in your lane Spotify...

  • Regular
  • I pay for premium, I don't expect to see ads so tell me when I log in while I see an ad reminding me to vote and redirecting me to another website. First of all, I don't expect to see ads; second of...
  • verdys
  • Music Fan
  • 619 Views
  • 5 replies
  • 1 likes
  • Premium
  • 619 Views
  • 5 replies
  • 1 likes

Superuser Contribution Tôi không phát được nhạc trên Spotify

Sau khi tôi mua gói Premier, tôi phát nhạc trên Spotify nhưng chỉ nghe được 5s đầu tiên sau đó nhạc tắt hẳn, tôi cũng đã f5 lại rất nhiều lần

  • Visitor
  • Sau khi tôi mua gói Premier, tôi phát nhạc trên Spotify nhưng chỉ nghe được 5s đầu tiên sau đó nhạc tắt hẳn, tôi cũng đã f5 lại rất nhiều lần
  • Ivelina
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! Why is Spotify forcing me to buy premium?

One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen to this song" and then redirects you to the premiu...

  • Casual Listener
  • One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen...
  • Luan
  • Spotify Star
  • 11348 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 11348 Views
  • 8 replies
  • 0 likes

Superuser Contribution Skip age verification

I added my daughter to my PREMIUM account so I pay eland yet when I try creating an account for her so she can login, I get your age verification. The default is set to 2017 and I change this to 2016. Then your stupid age verification prevents me fro...

  • Casual Listener
  • I added my daughter to my PREMIUM account so I pay eland yet when I try creating an account for her so she can login, I get your age verification. The default is set to 2017 and I change this to 2016...
  • d4e666
  • Casual Listener
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

Make a Payoneer payment

PlanPremiumCountryUkraine My Question or IssueHey there. I'm from Ukraine and I have a Payoneer account. I would like to make a payments with Payoneer card (it will allow me to get rid of currency conversion). When I try to add this card I get an err...

  • Newbie
  • Plan Premium Country Ukraine   My Question or Issue Hey there. I'm from Ukraine and I have a Payoneer account. I would like to make a payments with Payoneer card (it will allow me to get r...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Duplicate payment

My Question or Issue i had a payment of £11.99 taken yesterday and a further £11.99 taken today they are both not showing on my account when i check my history of paymentsthanks

  • Visitor
  •   My Question or Issue  i had a payment of £11.99 taken yesterday and a further £11.99 taken today they are both not showing on my account when i check my history of payments thanks &nb...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profilim başkaları tarafından gözükmüyor

Profilim herkeze açık olmasına rağmen başkaları tarafından gözükmüyor ve proil bağlantım bakşa hesaplarla açıldığında çalışmıyor.Aynı şekilde çalma listelerimide herkeze açık yaptığımda kimse tarafından görüntülenemiyor

  • Visitor
  • Profilim herkeze açık olmasına rağmen başkaları tarafından gözükmüyor ve proil bağlantım bakşa hesaplarla açıldığında çalışmıyor.Aynı şekilde çalma listelerimide herkeze açık yaptığımda kimse tarafın...
  • Yordan
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes