Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1079949 Views
  • 118 replies
  • 104 likes
  • Account
  • 1079949 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49828 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49828 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146222 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146222 Views
  • 4840 replies
  • 118 likes

Old email account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I Signed up for a free account a few years ago with a email address that no longer exists but I forgot about it, ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I Signed up for a free accoun...
  • MauriceMV
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Account
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone Logged into my Account Through a TV

PlanPremiumCountryUSADeviceGoogle Cast (Name: Bedroom TV)My Question or IssueI just realized there is an extra device on my account that is a TV, I'm not logged into any TVs. I reset my password and also logged out everywhere but the TV is still ther...

  • Casual Listener
  •   Plan Premium Country USA Device Google Cast (Name: Bedroom TV) My Question or Issue I just realized there is an extra device on my account that is a TV, I'm not logged into any TVs. I ...
  • Dian
  • Moderator
  • 121 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 121 Views
  • 3 replies
  • 0 likes

Sony Pre-Save AE Access Token Missing Error Message

Hello. When I try to pre-save an album or song through an official link posted by an artist, I just get an error that says “AE access token missing” and it says Sony Music above it. I created a new Spotify account just to see if it was an issue with ...

  • Casual Listener
  • Hello. When I try to pre-save an album or song through an official link posted by an artist, I just get an error that says “AE access token missing” and it says Sony Music above it. I created a new S...
  • Maxim
  • Spotify Star
  • 150 Views
  • 3 replies
  • 1 likes
  • 150 Views
  • 3 replies
  • 1 likes

Can I re-use my deleted account email to make a new account ?

So I've got introduced to Spotify by a friend of mine and I have created an account since like 3-4 something years ago but haven't even use Spotify for once and I wonder can I delete my account and like cut all connections with all of my other accoun...

  • Newbie
  • So I've got introduced to Spotify by a friend of mine and I have created an account since like 3-4 something years ago but haven't even use Spotify for once and I wonder can I delete my account and l...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution more than one account I have 2 accounts paid for by Spark telecom in NZ

I have 2 accounts paid for by Spark telecom in New Zealand (my wife and myself phone accounts), as a promotion - BUT I am also being charged monthly for that (or another) Premium account? the full price directly by Spotify?Please advise how I can get...

  • Not applicable
  • I have 2 accounts paid for by Spark telecom in New Zealand (my wife and myself phone accounts), as a promotion - BUT I am also being charged monthly for that (or another) Premium account? the full pr...
  • Alex
  • Moderator
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

I'm trying to add my current account to my crome book.

I keep getting Infomation on starting a new account. I had this issue when I switched cell phones. I did get the help I needed. However, I do not recall what I needed to do.

  • Not applicable
  • I keep getting Infomation on starting a new account. I had this issue when I switched cell phones. I did get the help I needed. However, I do not recall what I needed to do.
  • Maxim
  • Spotify Star
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

Superuser Contribution I click restart partway through song but it doesn't restart, just continues

I'll play a song and I want to restart it but when I click restart the progress bar goes to the beginning but the song itself continues as if I didn't click restart

  • Casual Listener
  • I'll play a song and I want to restart it but when I click restart the progress bar goes to the beginning but the song itself continues as if I didn't click restart
  • Jeremy
  • Moderator
  • 442 Views
  • 11 replies
  • 1 likes
  • 442 Views
  • 11 replies
  • 1 likes

How do I change my name on my account?

I need to change from my married name back to my maiden name and will be wanting to change my bank payment details when get my new account.

  • Not applicable
  • I need to change from my married name back to my maiden name and will be wanting to change my bank payment details when get my new account.
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got a new phone and I can't get into my old Spotify account.

I have a premium account, but I can't get into it on my new phone. I had to create this account just to be able to get on here and try to get in contact with someone.

  • Not applicable
  • I have a premium account, but I can't get into it on my new phone. I had to create this account just to be able to get on here and try to get in contact with someone.
  • Monicadonio
  • Visitor
  • 108 Views
  • 2 replies
  • 0 likes
  • 108 Views
  • 2 replies
  • 0 likes

Superuser Contribution facturar

Hola necesito facturar mi servicio para hacerlo deducible de impuestos

  • Not applicable
  • Hola necesito facturar mi servicio para hacerlo deducible de impuestos
  • MauricioSantos
  • Casual Listener
  • 113 Views
  • 2 replies
  • 0 likes
  • 113 Views
  • 2 replies
  • 0 likes

Solved!! Combine two premium accounts

Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?

  • Not applicable
  • Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Hi i changed my country settings, but spotify still says that i didnt

I changed my location cuz i moved, but it still says that i didnt n i need to go to spotify.com. I went there n location is changed there. Then i went to spotify app n it still says the same. Please help

  • Not applicable
  • I changed my location cuz i moved, but it still says that i didnt n i need to go to spotify.com. I went there n location is changed there. Then i went to spotify app n it still says the same. Please ...
  • Maxim
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Cant login into my account

I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com.But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and write email i wrote above, it says that user with this e...

  • Not applicable
  • I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com. But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and wri...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Family

Hello,The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already paying for family and it does not work…

  • Not applicable
  • Hello, The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already...
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes