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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420989 Views
  • 965 replies
  • 108 likes
  • Account
  • 420989 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186320 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186320 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103416 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103416 Views
  • 69 replies
  • 10 likes

Can I have my name (or at least my email) mentionned on my receipt ?

Hi,As explained in the title, I'd like to generate a receipt with my name or at least my email on it. I need it to get a refund for my company. In the existing receipt nothing can link the receipt to me. It is a generic receipt.Kind regards

  • Casual Listener
  • Hi, As explained in the title, I'd like to generate a receipt with my name or at least my email on it. I need it to get a refund for my company. In the existing receipt nothing can link the receipt ...
  • bob334
  • Casual Listener
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I merge two spotify accounts?

Hi all, I have to active spotify accounts and want to merge them. I want to transfer all playlists and especially all liked songs from one account to the other. Is there an easy way to do this without copying all playlists?

  • Visitor
  • Hi all, I have to active spotify accounts and want to merge them. I want to transfer all playlists and especially all liked songs from one account to the other. Is there an easy way to do this withou...
  • MihailY
  • Moderator
  • 5160 Views
  • 3 replies
  • 0 likes
  • 5160 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant change payment card

I'm leaving the business and need to change the card details for payment but it wont let me, please help

  • Visitor
  • I'm leaving the business and need to change the card details for payment but it wont let me, please help
  • Maria
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Cannot use the emailaddress linked to my account anymore

Nor do I remember the password that I used with said e-mail (p.bosland@upcmail.nl) I’d like to regain proper access to my Spotify account, but I seem to be in a loop from which there’s no way out, i.e. There seems to be no way out of said loop.

  • Casual Listener
  • Nor do I remember the password that I used with said e-mail (p.bosland@upcmail.nl) I’d like to regain proper access to my Spotify account, but I seem to be in a loop from which there’s no way out, i....
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Account erroneously suspended due to “unauthorized content downloads”?

My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my account was flagged to prevent it in the future.Th...

  • Casual Listener
  • My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my...
  • laichunguang2
  • Casual Listener
  • 692 Views
  • 8 replies
  • 0 likes
  • 692 Views
  • 8 replies
  • 0 likes

Profile flooded with random Artists and Songs

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S23Operating SystemAndroid 14.0 My profile was flooded from one second to the other with ~400 songs, albums and Artists (mostly Indian) and were instantly flagged as "recently listened". I saw this ha...

  • Casual Listener
  • Plan Premium Country Switzerland Device Samsung Galaxy S23 Operating System Android 14.0   My profile was flooded from one second to the other with ~400 songs, albums and Artists (...
  • edevers
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • Account
  • 154 Views
  • 2 replies
  • 0 likes

Dad struggling to find his account

Hey everyone My dad is struggling to find his account. I suspect he’s created multiple but he’s quite distressed because he has created playlists with 1000s of songs he loved and now it’s all gone. PlanFree CountrySouth Africa DeviceiPhone 12 Operati...

  • Visitor
  • Hey everyone    My dad is struggling to find his account. I suspect he’s created multiple but he’s quite distressed because he has created playlists with 1000s of songs he loved and now i...
  • Anyk17
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch between 2 profiles in single phone

Plan: PremiumCountry: Argentina Device: Xiaomi Redmi Note 10 Pro Operating System: Android 12 My Question or Issue: Hi!. I use Spotify on my phone on a daily basis. I also use it to play music for my kids when connected to the car using Android Auto....

  • Regular
  • Plan: Premium Country: Argentina   Device: Xiaomi Redmi Note 10 Pro   Operating System: Android 12   My Question or Issue:   Hi!. I use Spotify on my phone on a daily bas...
  • catlee1
  • Casual Listener
  • 7917 Views
  • 21 replies
  • 10 likes
  • Account
  • 7917 Views
  • 21 replies
  • 10 likes

Superuser Contribution Facebook log in problem and lost playlists

Plan: PremiumCountry: UK My Question or IssueMy Spotify logged out. When I try to sign in using my e-mail address it takes me to a free account and all of my playlists are gone. I tried logging in with Facebook it says "oops, something went wrong". I...

  • Visitor
  •   Plan: Premium Country: UK   My Question or Issue My Spotify logged out.  When I try to sign in using my e-mail address it takes me to a free account and all of my playlists are ...
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 134 Views
  • 1 replies
  • 0 likes

Christopher Walker

Hello I just paid my account an don’t have the music in my library any more

  • Newbie
  • Hello I just paid my account an don’t have the music in my library any more 
  • osornios
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

How to use Spotify when I live in India but my org VPN is in Singapore.

I work for a company in India. I can't use anything without VPN on my laptop. My company's vpn is in Singapore. I am from India. I bought the plan and paid in INR. Now I open desktop app, I see the option Explore premium even I already have premium p...

  • Newbie
  • I work for a company in India. I can't use anything without VPN on my laptop. My company's vpn is in Singapore. I am from India. I bought the plan and paid in INR. Now I open desktop app, I see t...
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

When I log in with the duo email, I do not have a premium account

My daughter added me on duo but it won't let me log in on the duo account. I only have the free one and can't download any music

  • Visitor
  • My daughter added me on duo but it won't let me log in on the duo account. I only have the free one and can't download any music
  • osornios
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change my old email to a new one that i have access to

is no longer accessible by me because it is so old now I have an Artist acccount and don't want to set anything different but the email but it will not let me. Please help

  • Casual Listener
  • <snip - Moderator edit> is no longer accessible by me because it is so old now I have an Artist acccount and don't want to set anything different but the email but it will not let me....
  • Novy
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
  • 117 Views
  • 1 replies
  • 0 likes

Its been over 24 hours since I was told I would get a recovery email

My account was suspended for "possibly making unauthorised copies playable outside the Spotify app". I was told to wait 24 hours at maximum for a recovery email to change my password but ive yet to receive it. I need music to help with ADHD and im no...

  • Visitor
  • My account was suspended for "possibly making unauthorised copies playable outside the Spotify app". I was told to wait 24 hours at maximum for a recovery email to change my password but ive yet to r...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Anchor/Spotify for Podcasters Podcast not showing in my Spotify account

My Anchor/Spotify for Podcasters account has been verified successfully (I have input the code to verify my account)I keep trying to login with my Anchor details but it keeps saying it's invalid. Resetting my password doesn't work, I don't receive a ...

  • Visitor
  • My Anchor/Spotify for Podcasters account has been verified successfully (I have input the code to verify my account) I keep trying to login with my Anchor details but it keeps saying it's invalid. R...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

need to change plan manager

my son is the plan manager. it needs to change to me.

  • Visitor
  • my son is the plan manager. it needs to change to me.
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alexa connect issue due to geographical restrictions.

PlanFamily CountryRomaniaDeviceAndroid I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geographical restriction" I have friends with free pr premium Spotify account in the same city asm...

  • Casual Listener
  • Plan Family  Country Romania Device Android     I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geogr...
  • josedtvm
  • Visitor
  • 168970 Views
  • 36 replies
  • 0 likes
  • Other
  • 168970 Views
  • 36 replies
  • 0 likes

Solved!! Lost nick and login password - is there any penalty for missing premium payment

Hello I lost phone with login informations - don´t know account, password even email. So can´t cancel premium subscription inside account. Is there any penalty? if i just block next monthly payments on my credit card as I don´t have option to login. ...

  • Visitor
  • Hello I lost phone with login informations - don´t know account, password even email.   So can´t cancel premium subscription inside account. Is there any penalty? if i just block next monthly ...
  • user-removed
  • Not applicable
  • 168 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 168 Views
  • 2 replies
  • 0 likes