Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3984 Views
  • 0 replies
  • 9 likes
  • Security
  • 3984 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 460800 Views
  • 974 replies
  • 110 likes
  • Account
  • 460800 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204346 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204346 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112343 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112343 Views
  • 72 replies
  • 12 likes

Spotify Podcast not working

I was trying to upload some songs through the Spotify Podcast (tiktok audios ect) And the podcast website is telling me "Unable to load details" when I made podcasts and I cant edit them to actually share the audios and I have four Podcasts, only one...

  • Casual Listener
  • I was trying to upload some songs through the Spotify Podcast (tiktok audios ect) And the podcast website is telling me "Unable to load details" when I made podcasts and I cant edit them to actually ...
  • EnAlkimia
  • Casual Listener
  • 1323 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 1323 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for artist profile on different name to released songs

Hi. I was lucky enough to be a finalised in a NZ youth songwriting contest twice. As a result my songs were professionally recorded and released as part of their albums by them, but under “Mila Jones” which is my proper name. However my artist name i...

  • Casual Listener
  • Hi. I was lucky enough to be a finalised in a NZ youth songwriting contest twice. As a result my songs were professionally recorded and released as part of their albums by them, but under “Mila Jones...
  • Yordan
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I remove someone from my family plan, will they be notified?

PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an old friend on my family plan who I've tried to cut off. I haven't removed them ...

  • Newbie
  • Plan Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I h...
  • Maria
  • Moderator
  • 18354 Views
  • 5 replies
  • 2 likes
  • Premium
    Subscription
  • 18354 Views
  • 5 replies
  • 2 likes

Como puedo reclamar mi perfil de artista?

Llevo ya 7 veces intentando reclamarlo sin exito, pongo el enlace de todas mis redes sociales donde publico mi música pero no me dan mi perfil de artista.

  • Visitor
  • Llevo ya 7 veces intentando reclamarlo sin exito, pongo el enlace de todas mis redes sociales donde publico mi música pero no me dan mi perfil de artista.
  • Ximzend
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Other people are using my account

PlanPremiumCanadaMy Question or IssueHi everyone!I’ve been having some issues with my account for the past month. Random songs and playlists are being added to my library and are re-added after I remove them. When I’m connected to wifi and am playing...

  • Casual Listener
  • Plan Premium Canada My Question or Issue Hi everyone!I’ve been having some issues with my account for the past month. Random songs and playlists are being added to my library and are re-added aft...
  • Senmorta
  • Visitor
  • 669 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 669 Views
  • 3 replies
  • 0 likes

Superuser Contribution why cant i delete my account…i followed all the steps but its not deleting.

i followed all the steps, except when i try to press the button on the email it doesn’t do anything…and my accounts isn’t deleting.

  • Visitor
  • i followed all the steps, except when i try to press the button on the email it doesn’t do anything…and my accounts isn’t deleting.
  • Joan
  • Moderator
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

My public playlists don't appear on my public profile, please I need to sol

I've made it private and made it public again several times, I've uninstalled it, I've logged out and logged in, I've restarted my phone... nothing works. Please help me.

  • Visitor
  • I've made it private and made it public again several times, I've uninstalled it, I've logged out and logged in, I've restarted my phone... nothing works. Please help me.
  • AdamDamon
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can different songs be played on 2 separate speakers at the same time

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) We currently have a Premium Account, and have 2 Bose 500 Home Speakers. Does the premium account allow us to play...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   We currently have a Premium A...
  • Kleyton1
  • Casual Listener
  • 41388 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
  • 41388 Views
  • 11 replies
  • 0 likes

Can't join to my partner's Duo Plan

i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country

  • Visitor
  • i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country
  • Not applicable
  • 3238 Views
  • 7 replies
  • 1 likes
  • 3238 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can someone check for me if my e-mail address is verified or not?

I received a message that says I have to verify my e-mail address to complete my post, but when I clicked on the link in the e-mail the community website gives me an error message. But at the same time the community website says my e-mail address is ...

  • Casual Listener
  • I received a message that says I have to verify my e-mail address to complete my post, but when I clicked on the link in the e-mail the community website gives me an error message. But at the same t...
  • Joan
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Perdu mon compte

J’ai un compte prémum et ma fille ne trouve plus le siens

  • Visitor
  • J’ai un compte prémum et ma fille ne trouve plus le siens
  • Eni
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

I was charged for spotify stock sw

I found out I have been charged for spotify stock sw. Why did this happen? How can I stop it?

  • Visitor
  • I found out I have been charged for spotify stock sw. Why did this happen? How can I stop it?
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Someone that wasn’t me logged into my account from Russia. I live in the US

I received an email that said someone from Russia logged into my account.. That definitely was not me especially since I live in the US. Any help to know how to get them off my account would be great!!

  • Visitor
  • I received an email that said someone from Russia logged into my account.. That definitely was not me especially since I live in the US. Any help to know how to get them off my account would be great...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

J’ai un compte qui a été créer par Distrokid mais je n’y est pas accès

J’ai un compte créer par DistroKid car je poste ma musique dessus mais j’ai aucun moyen d’y avoir accès afin d’avoir Spotify for Artist. J’aimerais connaître mes stats mais il m’est impossible.

  • Visitor
  • J’ai un compte créer par DistroKid car je poste ma musique dessus mais j’ai aucun moyen d’y avoir accès afin d’avoir Spotify for Artist. J’aimerais connaître mes stats mais il m’est impossible.
  • Ximzend
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Hola tengo un problema con mi cuenta.

Yo pago la cuenta duo, pero de un tiempo para acá solo puedo escucharla en un solo dispositivo. Me podéis ayudar por favor

  • Visitor
  • Yo pago la cuenta duo, pero de un tiempo para acá solo puedo escucharla en un solo dispositivo. Me podéis ayudar por favor
  • ribezaz
  • Spotify Star
  • 73 Views
  • 1 replies
  • 1 likes
  • 73 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

  • Casual Listener
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
  • TheDystopianDevil
  • Visitor
  • 33897 Views
  • 40 replies
  • 118 likes
  • Other
  • 33897 Views
  • 40 replies
  • 118 likes

Solved!! I can't change my country, because Spotify only gives me one option and I am NOT there

PlanFree/PremiumCountry My Question or IssueI am trying to change my country as Spotify currently assumes I am in France (it is the only option in the dropdown), but I live in Spain - Barcelona. I don't want to see all the french stuff that it keeps ...

  • Casual Listener
  • Plan Free/Premium Country   My Question or Issue I am trying to change my country as Spotify currently assumes I am in France (it is the only option in the dropdown), but I live in Spain - ...
  • Maxim
  • Spotify Star
  • 116 Views
  • 3 replies
  • 1 likes
  • Account
  • 116 Views
  • 3 replies
  • 1 likes

change username

my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my actual username is : " " ... lol

  • Visitor
  • my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my act...
  • 31r2dm2jl7tr7c6typt2
  • Visitor
  • 335 Views
  • 2 replies
  • 0 likes
  • Other
  • 335 Views
  • 2 replies
  • 0 likes