Can't reset password. Can't Make new account.

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Can't reset password. Can't Make new account.

JustinBe
Casual Listener

I likely had an account years ago.

I wanted to sign in using my student email to buy premium to get Hulu.

 

I guessed at the password. Didn't work.

I tried the reset password - email not found.

I tried to make new account - email already in use.

 

I had to make a new account to post in Community.

 

Any ideas on what to do?

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3 Replies

Mario
Moderator
Moderator

Hey @JustinBe,

 

Thanks for reaching out about this here in the Community. 

 

If you can access your student email but didn't receive a password reset link after following the related procedure, would you mind trying the same with a PC/laptop and in a Incognito window or after clearing the cache and cookies of your web browser? 

 

Furthermore, would you mind double-checking all the folders in your student email (including the Spam) to see if the password reset email from Spotify ended up in any of them after you follow the steps above? 

 

We're looking forward to your update so we can keep taking care of this with you and we're here to help with anything else too! 

Mario Moderator
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JustinBe
Casual Listener
Spoiler
The issue is that it never sends the email.

Trying the reset password:

The username or email you provided is not associated with an active Spotify account.


Trying to make a new account with same email:

We're sorry, that email is taken.



Both tried in Chrome incognito 



Justin



Elena
Moderator
Moderator

Hey @JustinBe!

 

Thanks for getting back to us.

 

If you're not able to reset your password or sign up using your student email address, it's possible that your old account's been disabled for security reasons.

 

You mention that you'd like to subscribe to the out Student Premium + Hulu + Showtime offer and we can confirm that you don't need to use your student email on your Spotify account in order to activate the discount.

 

We use SheerID for student verification and you just need to get a confirmation from them to get started. You can click here and fill in your information.

 

Keep us posted on how it goes. You know where to find us if have any more questions. 

ElenaModerator
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