Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

login doesn't work in app on older Mac

login doesn't work in app on older Mac

Setting up an older MacBook Air to be music/spotify machine. OS 10.12.6.

 

Spotify site doesn't work in its Safari or Chrome browsers. Fine. I downloaded the app.

 

Login fails. Says I've got the wrong PW/ID. 

 

I don't. I've tried a dozen times, quintuple checked that it's right. I just logged in w/ that pw/id on this (2025) Air.

 

Help please...! Thx.

Reply
1 Reply

Hey @1242212711,

 

Thanks for coming to the Community 🙂

 

If you're having troubles using Spotify on your device, you'll also need to make sure that particular device meets our minimum system requirements.

 

Unfortunately, if your device doesn't meet the minimum requirements, it won't be possible to use Spotify and access Spotify content through the Spotify app or troubleshoot it properly.

 

You can check the current system requirements here.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random