i can’t change the country

[31pahvuclolobd65rudx]

hi,

i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

[31pahvuclolobd65rudx]

Hey @31pahvuclolobd65rudx,

Thanks for reaching out here in the Community! We moved your post from the Chat section to the help boards as its content fits better here. 

Keep in mind you can travel anywhere without having to change your account settings if you have a Premium subscription. If you still want to change your country or region, you need to update your payment method to one that's issued there by following these steps:

1. Log in to your account page.
2. Under Account, click Update next to your payment method.
3. Enter a new payment method that was issued in your new country or region.

If you're using the free service, you should be able to change your country or region with the steps below:

1. Log in to your account page.
2. Click EDIT PROFILE.
3. Scroll down to Country or region and select your new one from the dropdown list.
   Note: Your new country or region only shows when you’re actually there.
4. Click SAVE PROFILE.

Hope this helps. If anything else comes up, the Community will be here.

Cheers!

[Novy · Accepted solution]

Hey @31pahvuclolobd65rudx,

Thanks for reaching out here in the Community! We moved your post from the Chat section to the help boards as its content fits better here. 

Keep in mind you can travel anywhere without having to change your account settings if you have a Premium subscription. If you still want to change your country or region, you need to update your payment method to one that's issued there by following these steps:

1. Log in to your account page.
2. Under Account, click Update next to your payment method.
3. Enter a new payment method that was issued in your new country or region.

If you're using the free service, you should be able to change your country or region with the steps below:

1. Log in to your account page.
2. Click EDIT PROFILE.
3. Scroll down to Country or region and select your new one from the dropdown list.
   Note: Your new country or region only shows when you’re actually there.
4. Click SAVE PROFILE.

Hope this helps. If anything else comes up, the Community will be here.

Cheers!

[Leeksov]

Its not help me, i can’t change region

[Amelile]

Bei mir geht es auch nicht, hast du irgendeine Lösung gefunden ?

[Leo133]

Hello, the same issue, i can't change the "country or region"  even after i changed the payment method to match the country i want to change to. i have a family premium but unable to add members due to different region in some of the phones. would appreciate an advice 

[56n90mu5ulbhyc2c1q8t]

I'm having the same issue, I have a premium account from the UK but have since moved to Pakistan and I can't change the country and to change my billing, as in their guide, the country needs to match the card - so I can't change the card without changing the country and I can't change the country without changing the card.

[Joan]

Hi @Leo133,

Thanks for the reply. If you've successfully changed the payment method, then you need to wait for the next billing date. Once the first payment goes through on the new payment method, the country on your account will be updated and everything should work from then on.

Hope this clears things up.

[31uwadon4xlzoeqtkgmp]

Plan

Free

Country

France/USA

Device

Samsung 

Operating System

Android

My Question or Issue

Made a spotify account about 3 weeks ago to be able to listen to music in the US, recently has started showing me "something went wrong" when I tried to change music. Changed my location, tried logging out, wouldn't let me, reinstalled the app and now I'm signed out. 

Don't know what else I can do, the app won't let me create a new account or log in my old French account either, just completely bugged. 

[nipskin]

Facing the same issue.

I recently moved to a new country to live with my partner. Now, I can't join his DUO account as my current country under my profile is different. I can't change my country setting unless I have a new payment method issued in this new country. And I can't add that new payment method as "Your payment method and country don't match.". Looks like a dead end circle. 

[apettigrew]

Honestly for such big company to have basic issues like this is ridiculous. Been having this issue since 2012 it seems. I can't change my country setting unless I have a new payment method issued in this new country. And I can't add that new payment method as "Your payment method and country don't match.". Looks like a dead end circle. Same for me.

[New user]

Estou morando no Japão

[dantschi]

The same here unfortunately, I cannot change either my country, or my card. Country depends on card, card depends on country 😞

[New user]

cant update my payment method without update country

[agrumwald]

Why do I have to change my payment method? I have moved but my accounts are all still based in my old country. 

[DGpiranha]

I have moved from Germany to Romania and have a new credit card (from Romania). My old credit card has been deactivated, and I would like to use the new one now. However, I receive an error message saying that my registered country does not match the country of the credit card. But I am unable to change my country, as ‘Germany’ is grayed out in my profile. What should I do?

[dimperio]

I also need to know how to change my country, which is still France or related countries to France.

[New user]

Bonjour,

Je réside désormais au Portugal et souhaite mettre à jour ma région afin de profiter des tarifs applicables dans ce pays. De plus, je vais prochainement clôturer mon compte bancaire en France, et il m’est actuellement impossible de modifier mon moyen de paiement pour un compte portugais tant que ma région n’est pas mise à jour.

Voici ma demande :

- Mettre à jour ma région : Portugal
- Conserver mon offre Premium Duo au Portugal
- Modifier mon moyen de paiement pour un compte bancaire portugais

Merci d’avance pour votre aide !

[sumiyo]

Same problem as several people above. I moved from Japan to Ireland. I tried changing my payment card to one issued in Ireland but it will not allow me to do so because the account country is "Japan". I try to change the account country to "Ireland" but "Japan" is grayed out and I cannot change it. So what to do?

[Argus1]

Hi! I want to change my location to Turkey but I cant its showing Cyprus.

Plan

Free/Premium

Device

(Xiaomi 13T)

Operating System

(Android Xiaomi hyperos 2.0.2.0)

My Question or Issue

My location says that Im in Cyprus but I m not. When I try to change it it basicly wont change. Can someone help me?

[thebuzznetwork]

For people still having the issues, I suggest that you first cancel your present subscription, then remove your old card and wait for the remaining days on your plan to run out. Then add a new card and change to the country of your choice, this should work out!