no puedo recuperar la contraseña de inicio de sesión

[#1]

no puedo recuperar la contraseña de una cuenta asociada a un plan familiar porque no llega el correo de recuperación

[Billy-J]

Hey there! I am happy to help and I hope you don't mind me replying in English. 

You will have to check your spam/junk folders to see if the password reset email has been accidentally sent there. If you do not see an email requesting this password reset, you can request another email using the password reset form. I would recommend filling out that form using a different browser or private window just in case. 

Let me know how this goes!