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overcharging me?

overcharging me?

Kaililani2018

I just signed up for premium but Spotify is charged my account 4 times today, what's up with that?! 

Kaililani

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1 Reply

Luke

Hey @Kaililani2018,

 

When you received two or more payments by Spotify at the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.
If this isn't a pre-auth charge, then it’s possible that you hit the conformation button in the subscription email twice or more and so a second transaction went through. Don't worry, this charge will just get added onto your account as if you "pre-paid" for some extra months. You can see this by visiting your subscription page and checking that your new payment time will be more than one month.

 

Have a nice day!

LK608

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