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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14853 Views

7 replies

11 likes

Security
  • 14853 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554335 Views

991 replies

116 likes

Account
  • 554335 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Spotify account hacked

Ive gotten an email saying my email has been changed to some yopmail account. This was not me. How do i get it back?

Visitor

Ive gotten an email saying my email has been changed to some yopmail account. This was not me. How do i get it back?

Maxim

Spotify Star

1599 Views

8 replies

0 likes

Account
  • 1599 Views
  • 8 replies
  • 0 likes

Solved!! Unable to manage notifications

Hi,I'm a new user of Spotify and I decided to go in Spotify Family package which I already payed yesterday (and I already invited my wife).The reason why I'm writing here is that I can't change anything on 'Manage notifications' page (and so my wife)...

Casual Listener

Hi, I'm a new user of Spotify and I decided to go in Spotify Family package which I already payed yesterday (and I already invited my wife). The reason why I'm writing here is that I can't change a...

krzymus

Casual Listener

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Artist profile

Hi I'm Roberta.I've got a problem with my artist profile.I create my band spotify page "Sharon" by distrokid, but there are two problem:First: distrokid create a page of another artist with the same name, with her songs, her follower and her audience...

Visitor

Hi I'm Roberta. I've got a problem with my artist profile. I create my band spotify page "Sharon" by distrokid, but there are two problem: First: distrokid create a page of another artist with the...

Maxim

Spotify Star

438 Views

1 replies

0 likes

Account
Other
  • 438 Views
  • 1 replies
  • 0 likes

Country change impossible

I got a german account and need to change the country to Italy. The manual said that after updating the payment method I should be able to chorus a new country. But instead of changing options shows up a confirmation about the payment change and that...

Newbie

I got a german account and need to change the country to Italy. The manual said that after updating the payment method I should be able to chorus a new country. But instead of changing options shows ...

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Resetting my account

Is there a way to fully reset my account like its brand new again so I have no artists songs or playlists followed or saved I want to start all over my library is 100 percent full

Newbie

Is there a way to fully reset my account like its brand new again so I have no artists songs or playlists followed or saved I want to start all over my library is 100 percent full

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

forgot password. logged in by facebook accidently. cant get password reset email

ive been using spotify premium for a while now and havent had to put in a password. Just recently it asked me for a password and have forgotten it. I then clicked on log in by facebook and when it went through my library was completely gone. Now when...

Visitor

ive been using spotify premium for a while now and havent had to put in a password. Just recently it asked me for a password and have forgotten it. I then clicked on log in by facebook and when it we...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Can't log in playstation 4

I was listening to my playlist on my ps4 and it logged me out automatically and won't let me log back in and I used my Facebook from my phone so why won't it let me listen/sync from my phone? (which clearly works)

Newbie

I was listening to my playlist on my ps4 and it logged me out automatically and won't let me log back in and I used my Facebook from my phone so why won't it let me listen/sync from my phone? (which ...

262 Views

0 replies

0 likes

Login
  • 262 Views
  • 0 replies
  • 0 likes

Student Discount

I am a student in 9th grade and I was trying to get the student discount. Do you have to be in college to get the student discount?

Newbie

I am a student in 9th grade and I was trying to get the student discount. Do you have to be in college to get the student discount?

raphael2612

Newbie

354 Views

2 replies

0 likes

Premium
Subscription
  • 354 Views
  • 2 replies
  • 0 likes

Solved!! Multiple accounts with the same mail can't combine my premium upgrade

Hi,I used to have an account using my e-mail which is the e-mail that I use for my Facebook account as well. I have tried to combine those but unfortunately when I am logged in with my Facebook account it looks like I am not a premium member (I have ...

Casual Listener

Hi, I used to have an account using my e-mail which is the e-mail that I use for my Facebook account as well. I have tried to combine those but unfortunately when I am logged in with my Facebook acc...

sharkbait10

Gig Goer

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Connection problem

I registered with Spotify yesterday, and could listen to it, no problem. But since then, I can listen to it on my Google Home Mini, but I can't log on with the app, neither on my phone or my tablet. I enter my email and password, and it tells me that...

Newbie

I registered with Spotify yesterday, and could listen to it, no problem. But since then, I can listen to it on my Google Home Mini, but I can't log on with the app, neither on my phone or my tab...

Glubinours

Newbie

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Ingreso a Spotify

Buena tarde,Les comento que tengo problemas para ingresar a mi cuenta Spotify, mi telefono se reinicio y yo tenia la aplicacion en modo offline y ahora que quiero acceder a mi cuenta me aparece la aplicacion esta en modo sin conexion y que por favor ...

Newbie

Buena tarde, Les comento que tengo problemas para ingresar a mi cuenta Spotify, mi telefono se reinicio y yo tenia la aplicacion en modo offline y ahora que quiero acceder a mi cuenta me aparece la ...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

artists i am following keep getting unfollowed

I have noticed this before but never done anything, but it has been happing for at least 4 months now. in the most easiset way to put this, i have been listen to the new trivium album alot recently and i just went on spotify to listen to it and they ...

Casual Listener

I have noticed this before but never done anything, but it has been happing for at least 4 months now. in the most easiset way to put this, i have been listen to the new trivium album alot recently a...

sittingchrisey

Casual Listener

1358 Views

2 replies

2 likes

  • 1358 Views
  • 2 replies
  • 2 likes

Spotify says I reached listening limit of 15 hours

Today I received an error message on my Spotify account saying that I have reached my listening limit of 15 hours on a free account. This has never happened before and I read that Spotify has ditched listening limits two years ago. So I am not sure w...

Regular

Today I received an error message on my Spotify account saying that I have reached my listening limit of 15 hours on a free account. This has never happened before and I read that Spotify has ditched...

m_ALICE

Casual Listener

9683 Views

11 replies

0 likes

  • 9683 Views
  • 11 replies
  • 0 likes

Error 13

After having my mobile phone stolen - now I am unable to download spotify on my laptop. I recieve the message - error 13 every time. Please help

Newbie

After having my mobile phone stolen - now I am unable to download spotify on my laptop. I recieve the message - error 13 every time.   Please help

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Somebody hacked my account how can i get it back?

I cannot login my account and somebody changed the e-mail what should i do?

Newbie

I cannot login my account and somebody changed the e-mail what should i do?

Maxim

Spotify Star

496 Views

1 replies

0 likes

Account
  • 496 Views
  • 1 replies
  • 0 likes

Requested a Spotify Connect API-Key

Hi, I'm currently waiting for my application for a Connect API Key to be accepted. I'm just curious when I'll be approved?

Casual Listener

Hi, I'm currently waiting for my application for a Connect API Key to be accepted. I'm just curious when I'll be approved?

Maxim

Spotify Star

822 Views

1 replies

0 likes

Account
Other
Premium
  • 822 Views
  • 1 replies
  • 0 likes

Solved!! Some albums not available in my country

I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation. I was just adding loads of Breaking Benjamin songs when I realized... two albums are missing. (Dear Agony & Saturate) I looked t...

Visitor

I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation.   I was just adding loads of Breaking Benjamin songs when I realized...

Xeno2

Casual Listener

18991 Views

9 replies

0 likes

  • 18991 Views
  • 9 replies
  • 0 likes

Cannot login with spotify app

I have a spotify premium account. But i cannot log in. I can login using the web player but not the spotify app. Tried all sorts of solution as suggested in the website. But still cannot. Can someone contact me at . I try to reset password, but it do...

Casual Listener

I have a spotify premium account. But i cannot log in. I can login using the web player but not the spotify app. Tried all sorts of solution as suggested in the website. But still cannot. Can someone...

patrickboecker

Casual Listener

1264 Views

7 replies

0 likes

Account
Premium
  • 1264 Views
  • 7 replies
  • 0 likes

Unknown device accessing my account!!

Hi, please can you help me. Somebody has hacked my Spotify account and were playing their music. They have created playlists (which I have now removed) and keep changing to their device on 'Devices available - connect to a device'. I have changed my ...

Casual Listener

Hi, please can you help me. Somebody has hacked my Spotify account and were playing their music. They have created playlists (which I have now removed) and keep changing to their device on 'Devices a...

GrocerGuy

Newbie

1418 Views

3 replies

0 likes

Account
  • 1418 Views
  • 3 replies
  • 0 likes

Locked Out

So I contacted Spotify to make them aware that I had repeatedly been hacked. They decided to lock me out of my account and tried to confirm my identity, even though I was the one making them aware that my account had been hacked. Not having access to...

Newbie

So I contacted Spotify to make them aware that I had repeatedly been hacked. They decided to lock me out of my account and tried to confirm my identity, even though I was the one making them aware th...

Maxim

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes