payment taken after cancelling subcription

[begurkey]

Why and how have spotify taken a payment from my bank after i had already cancelled subscription? how do i get in contact with them?

[Isaacwt]

check your previous statements, is it possible you have two accounts? This is easy to do if you sign up for a discount like the student discount.

[osornios]

@begurkey

Delete your payment details so no new future charges can be made.

To do so:

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.

Like @Isaacwt said, checking your receipts to confirm your payments:

https://www.spotify.com/account/subscription/receipt/

To contact customer support use this link:

https://support.spotify.com/contact-spotify-support/

They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.