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redeemed gift card but it doesn't change free account to premium account

redeemed gift card but it doesn't change free account to premium account

i just redeemed the gift card but my account stays free account
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1 Reply

Hey, how are you? Welcome to the Spotify Community, it's great to have you here.

 

Perhaps the application may not have updated properly. When redeeming a gift card it is common to receive a confirmation email, did you receive it?

 

I recommend that you do a clean reinstallation of your application, you can check how to do it here.

 

Keep me updated!

 

Cheers,
ribezaz

ribezazRising Star
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