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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421689 Views
  • 965 replies
  • 108 likes
  • Account
  • 421689 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186614 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186614 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103496 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103496 Views
  • 69 replies
  • 10 likes

Premium Account Plan Member

Hi all, question: I added a household user to my premium account, they are using the plan but they dont show up on my plan member page as a user - we have 4 users and only 3 are listed?Thanks!

  • Visitor
  • Hi all, question:   I added a household user to my premium account, they are using the plan but they dont show up on my plan member page as a user - we have 4 users and only 3 are listed? Tha...
  • Jose_M
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution 90 day free premium trial

I just accepted this email offer. Coincided with expiration of my 1 year plan. My profile has a strange email address and it won’t allow me to change it. Also, my Spotify App on my phone shows me on the free plan not premium. How do I correct se two ...

  • Visitor
  • I just accepted this email offer. Coincided with expiration of my 1 year plan. My profile has a strange email address and it won’t allow me to change it. Also, my Spotify App on my phone shows me on ...
  • AlejaR
  • Moderator
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Remove an iPhone device

Have new iPhone, sold old. I’m now unable to download as Max device.

  • Visitor
  • Have new iPhone, sold old. I’m now unable to download as Max device.
  • Anyk17
  • Spotify Star
  • 961 Views
  • 1 replies
  • 0 likes
  • 961 Views
  • 1 replies
  • 0 likes

Songs region-locked for ONLY ME

Some songs that are available worldwide are only locked for me. My other friends from my own region (Hong Kong, United Kingdom) or other regions (Australia, Thailand) are all able to play the songs, I'm the only one who can't play them. This has been...

  • Newbie
  • Some songs that are available worldwide are only locked for me. My other friends from my own region (Hong Kong, United Kingdom) or other regions (Australia, Thailand) are all able to play the songs, ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Cannot create an account for my 9 year old daughter

I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her? PlanPremiumCountryNetherlands IoS MacBook

  • Casual Listener
  • I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her?   Plan Premium Co...
  • Maxim
  • Spotify Star
  • 212 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 212 Views
  • 3 replies
  • 0 likes

Where can I see when my Premium Family plan started?

Hello,I started my Premium Family Plan 6 years ago but I cannot find any information about the specific day when I opened this plan. Where can I find this information? Thank you

  • Visitor
  • Hello, I started my Premium Family Plan 6 years ago but I cannot find any information about the specific day when I opened this plan.    Where can I find this information?   Thank...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Unable to change/update payment method and country

PlanPremiumCountrySingaporeDevice(iPhone 12)Operating SystemIos My Question or IssueHiya!I’ve moved to Singapore and I am unable to update my country/method of payment. I’ve followed the instructions but it won’t work in any way. anyone can help!than...

  • Newbie
  •     Plan Premium Country Singapore Device (iPhone 12) Operating System Ios   My Question or Issue Hiya! I’ve moved to Singapore and I am unable to update my country/me...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Im trying to combine my two acounts the old one wit evrything and the new one but how?

My question is that, i just got a new computer for Christmas and i want to combine the two accounts that i have. The old one with all of my stuff on it to the new one but everything that i find either says close out this account or change email but i...

  • Visitor
  • My question is that, i just got a new computer for Christmas and i want to combine the two accounts that i have. The old one with all of my stuff on it to the new one but everything that i find eithe...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Apple ID won't link to my spotify account

PlanFreeCountryUS of ADeviceiPhone 7Operating SystemiOS 13.3.1 I have tried multiple times to link my Apple ID to my Spotify account and it won't work. I have tried what it says on their help website (Spotify Help) and it simply won't work. I contact...

  • Casual Listener
  • Plan Free Country US of A Device iPhone 7 Operating System iOS 13.3.1   I have tried multiple times to link my Apple ID to my Spotify account and it won't work. I have tried what it say...
  • Wouterk2024
  • Newbie
  • 38944 Views
  • 30 replies
  • 6 likes
  • Account
    Login
  • 38944 Views
  • 30 replies
  • 6 likes

Spotify not pull-up up my account on new phone

I just got a new TCL phone and now when I Log into Spotify it logs me into some weird generic account with no data. Also it's a free account when I have premium membership. I'm using the correct email to login. When I try logging in with my username ...

  • Casual Listener
  • I just got a new TCL phone and now when I  Log into Spotify it logs me into some weird generic account with no data. Also it's a free account when I have premium membership. I'm using the corre...
  • xangel1
  • Casual Listener
  • 179 Views
  • 4 replies
  • 0 likes
  • Login
  • 179 Views
  • 4 replies
  • 0 likes

Unnable to login with promo code

I have a promo code but unnable to login with that

  • Visitor
  • I have a promo code but unnable to login with that
  • MauriceMV
  • Spotify Star
  • 285 Views
  • 1 replies
  • 1 likes
  • 285 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution cant log in

My account was logged out and when I tried logging back in no matter what I cant find my account. My account still exists I can visit it when I search for it but I cant log in. I changed my username a few months back and I dont know if maybe thats wh...

  • Casual Listener
  • My account was logged out and when I tried logging back in no matter what I cant find my account. My account still exists I can visit it when I search for it but I cant log in. I changed my username ...
  • Maria
  • Moderator
  • 467 Views
  • 3 replies
  • 0 likes
  • Login
  • 467 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change e-mail address.

I have followed the way to change the e-mail address, but when I have tried it, three times it has said "For your protection, we are unable to process your request at the moment. Please try again later." Any ideas why?

  • Casual Listener
  • I have followed the way to change the e-mail address, but when I have tried it, three times it has said "For your protection, we are unable to process your request at the moment. Please try again lat...
  • Maria
  • Moderator
  • 600 Views
  • 3 replies
  • 0 likes
  • Account
  • 600 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Won't let me change to my existing email

I recently logged into my account on my phone after only using Spotify on my laptop for a while, and therefore have been using it more often. I wanted to log in to other websites that linked to my Spotify account - specifically Superfan - but ran int...

  • Newbie
  •   I recently logged into my account on my phone after only using Spotify on my laptop for a while, and therefore have been using it more often. I wanted to log in to other websites that linked t...
  • AlejaR
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot access premium service my device only opens the free service which

I cannot access premium service after using a gift card and establishing a new acct for that purpose, device only opens free app even after uninstall/reinstall

  • Visitor
  • I cannot access premium service after using a gift card and establishing a new acct for that purpose, device only opens free app even after uninstall/reinstall
  • Susan_GP
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change the country

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Vasil
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have two Spotify accounts that I want to merge

I have one Gmail account and another qork account. One I pay for and one I don't. I'd like to merge the two.

  • Visitor
  • I have one Gmail account and another qork account. One I pay for and one I don't. I'd like to merge the two.
  • MelissaP321
  • Gig Goer
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Gift Cards and Taxes?

In areas of the US where there are taxes for Spotify Premium, which Spotify Gift Card will pay the monthly bill and taxes and fees or is a credit/debit card required to pay taxes on Spotify? I prefer paying for Spotify with cash! Are taxes charged at...

  • Casual Listener
  • In areas of the US where there are taxes for Spotify Premium, which Spotify Gift Card will pay the monthly bill and taxes and fees or is a credit/debit card required to pay taxes on Spotify?  I ...
  • Tina934
  • Visitor
  • 2847 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 2847 Views
  • 5 replies
  • 0 likes

Superuser Contribution I haven't activated my Spotify premium account for over six months, now cannot log in or upgrade

PlanFree/PremiumCountry England Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan't upgrade my Spotify premium haven't used it for some time now can't even log in

  • Newbie
  • Plan Free/Premium Country England    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • MihailY
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution VPN suspicious activity

PlanFree/PremiumUSA Device(imac late 2014, iPhone Operating System(macOS Catalina, iOS 13) My Question or IssueI use a VPN periodically for obvious reasons. Twice recently I've had my account flagged for suspicious activity and had to change my passw...

  • Casual Listener
  • Plan Free/Premium USA   Device (imac late 2014, iPhone 😎 Operating System (macOS Catalina, iOS 13)   My Question or Issue I use a VPN periodically for obvious reasons. Twice rece...
  • hellobabymonkey
  • Casual Listener
  • 4304 Views
  • 7 replies
  • 4 likes
  • Account
    Login
    Security
  • 4304 Views
  • 7 replies
  • 4 likes