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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88121 Views

9 replies

2 likes

Account
Login
  • 88121 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

734341 Views

13 replies

4 likes

Account
  • 734341 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755212 Views

18 replies

29 likes

  • 755212 Views
  • 18 replies
  • 29 likes

Spotify is blocking access to my account

I had made an account(username) few years ago. The name of my podcast is "House Newsic" and now that I'm trying to reset my password with the same email as I have used before, I'm unable to log into my podcast although my episodes are still available...

Visitor

I had made an account(username) few years ago. The name of my podcast is "House Newsic" and now that I'm trying to reset my password with the same email as I have used before, I'm unable to log into ...

Maxim

Spotify Star

294 Views

1 replies

0 likes

Account
  • 294 Views
  • 1 replies
  • 0 likes

Payment failure

I keep getting this message: Payment failed. You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.I have contacted my bank and ver...

Visitor

I keep getting this message: Payment failed. You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll r...

Maxim

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

how to add phone number as a login method

i already have email as my login method, but i want to add my phone number as another login method, please help

Visitor

i already have email as my login method, but i want to add my phone number as another login method, please help

MauriceMV

Spotify Star

1055 Views

1 replies

1 likes

  • 1055 Views
  • 1 replies
  • 1 likes

Are all audiobooks free in Premium, because I try to download

and get a message saying cant but audiobooks in the app, when i thought 15 hours was included is only specific books

Visitor

and get a message saying cant but audiobooks in the app, when i thought 15 hours was included is only specific books

Maxim

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Bonjour, je viens de constater que mon compte est piraté depuis hier.

mon identifiant a été changé à mon insu et il m'est impossible de modifier mon mot de passe. Le pays est désactivé et non modifiable également

Visitor

mon identifiant a été changé à mon insu et il m'est impossible de modifier mon mot de passe. Le pays est désactivé et non modifiable également

Jose_M

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account cannot be found

Your issue is not fixed. I cannot login. I have iOS, android, mac, pc, several versions. This is an issue on your side. My Question or IssueI cannot login, and it says my account cannot be found when trying to recover it. However, I have received no ...

Casual Listener

Your issue is not fixed. I cannot login. I have iOS, android, mac, pc, several versions. This is an issue on your side.  My Question or Issue I cannot login, and it says my account cannot be f...

Not applicable

607 Views

2 replies

0 likes

Premium
  • 607 Views
  • 2 replies
  • 0 likes

Superuser Contribution Rewards Tab Missing?

So, I've been using the rewards from Premium Mini? or just premium idk for about a year now, I just claimed the reward but suddenly the rewards tab is gone. Is there a limit to rewards that I do not know of? Since I'm from Indonesia, the Premium Mini...

Music Fan

So, I've been using the rewards from Premium Mini? or just premium idk for about a year now, I just claimed the reward but suddenly the rewards tab is gone. Is there a limit to rewards that I do not ...

Desmondbenjamin4pf

Visitor

945 Views

3 replies

0 likes

Account
Premium
  • 945 Views
  • 3 replies
  • 0 likes

Delete Visa card number as my card is a visa debit

Can there be more than one card at a time in my account under payment method? My payment was declined but I updated my card info days and days ago, but I may have put the new number in the wrong place. Help!!! It says that I have a Visa number saved,...

Visitor

Can there be more than one card at a time in my account under payment method? My payment was declined but I updated my card info days and days ago, but I may have put the new number in the wrong pla...

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Long distance family

My spouse lives in another country while we sit for visa approval. We do everything together and try to cut cost on social app subscriptions as best we can. we have family plans on many things like Netflix Disney plus etc but with these music apps th...

Visitor

My spouse lives in another country while we sit for visa approval. We do everything together and try to cut cost on social app subscriptions as best we can.  we have family plans on many th...

Maxim

Spotify Star

883 Views

1 replies

0 likes

Subscription
  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't access my Spotify Artist account after I changed my artist name

I changed my Spotify artist name through distrokid, and it made a whole other account. Wherever I try to log into my spotify artist account, I don't have access. Instead it sends me to my old account (which is still up for some reason.) I contacted S...

Visitor

I changed my Spotify artist name through distrokid, and it made a whole other account. Wherever I try to log into my spotify artist account, I don't have access. Instead it sends me to my old account...

Vasil

Moderator

800 Views

3 replies

0 likes

  • 800 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to unlink gcash to spotify in hacked account

How to unlick my gcash acc to my old spotify that have been hacked it keeps auto pay in my gcash and it is annoying.

Visitor

How to unlick my gcash acc to my old spotify that have been hacked it keeps auto pay in my gcash and it is annoying.

Dessi

Moderator

7731 Views

1 replies

0 likes

  • 7731 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to switch my account in New phone

My account is login Apple device but I switch this acount I'm my android phone

Visitor

My account is login Apple device but I switch this acount I'm my android phone

OscarDC

Moderator

2999 Views

1 replies

0 likes

  • 2999 Views
  • 1 replies
  • 0 likes

I want to remove my credit card data

PlanStudent/PremiumCountryMexicoDevicewebOperating SystemWindows 10 My Question or IssueI have just paid my suscription for the next month.Since it's paid and I want to keep it this last month, I don't change it to free plan now.I don't want it be re...

Visitor

Plan Student/Premium Country Mexico Device web Operating System Windows 10   My Question or Issue I have just paid my suscription for the next month. Since it's paid and I want to kee...

Maxim

Spotify Star

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Hacking

my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.

Visitor

my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.

Ximzend

Spotify Star

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

I have my ID but not my e-mail to reset my password

I need to restore my account but I can't figure out which e-mail I registered with.

Visitor

I need to restore my account but I can't figure out which e-mail I registered with.

Ximzend

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Change to email address already in use

hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using for A? Should I delete Account A and then change my a...

Newbie

hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using fo...

Maxim

Spotify Star

330 Views

1 replies

0 likes

Account
  • 330 Views
  • 1 replies
  • 0 likes

How to remove someone's access to your account you don't know?

I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account settings

Visitor

I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account...

Ximzend

Spotify Star

977 Views

2 replies

0 likes

  • 977 Views
  • 2 replies
  • 0 likes

Can't login to account and don't have access to email.

I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?

Visitor

I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?

Ximzend

Spotify Star

2296 Views

1 replies

0 likes

  • 2296 Views
  • 1 replies
  • 0 likes

Solved!! I can't play music anywhere... on web, desktop or mobile

I can't play music anywhere... on web, desktop or mobile... i could play my downloads but now that ive reinstalled the desktop app those arent available either...ive got premium and music just stopped suddenly & now i cant play anything... ive tried ...

Casual Listener

I can't play music anywhere... on web, desktop or mobile... i could play my downloads but now that ive reinstalled the desktop app those arent available either... ive got premium and music just st...

RhysandDarling

Newbie

5143 Views

11 replies

6 likes

  • 5143 Views
  • 11 replies
  • 6 likes