Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have been logged out of my account and the email associated with my account is deactivated (graduated college). I am not able to log back on since I don't remember my password and can't reset it. However, I am still being charged. I need to cancel ...
Both of us can log into our Duo account on our computer but only one of us can log into our account on the phone so there are still ads.
Quero meu dinheiro de voltaaaaaa
Hello together, last year I subscribed to an artist via an Instagram-Link, because I really liked his songs. Whenever he uploads a new song, his songs appear in my "Songs". Since a few months I'm trying now to get rid of this subscription, but it doe...
Mi cuenta de spotify ha sido deshabilitada por spotify sin explicacion alguna, es posible recuperarla?
Every time I close the app my facebook account just disconnect itself from my spotify account.
Just looking to move to the duo plan and need to confirm what address I entered on set up
I can't log in to spotify on anything. I tied to log in to spotify on my desk top computer but it wouldn't work. So I looked at my phone's spotify. But it loged me out for some reason. When I tried to log in with the same info it would not let me in....
Spotify blocked my account without explanation. I don't have access to my playlists. what can i do to get it back
Não encontrei o botão atualizar.
Hi, on my free plan I have a couple of private playlists created (we call it A) I want to transfer them to my other account where I used "Free 3 month premium" (we call it B) and delete "A" completely afterward. How to do it?
I have a HUGE problem with Spotify being completely unreliable about whether the music I listen to or add to playlists is the ORIGINAL version or the RE-RECORDED version. Many times when I add a song to a playlist (most recently Unit 4+2's "Concrete ...
I have used pre payd card and can se that the price say 297 NOK i recept but the price on the pre payd card i 330 NOK. The same is for prepayd cact with value 110 NOK but recept is 99 NOKWhy is 33 NOK transmitted to my account
My Question or Issue Hi, i have a profile and an artist page with same name "Nitya & Ninad"artist page is verified via tunecorenow since i think that may be confusing i would like to change my profile name but i dont know if that can have some effect...
When registering an account, I mixed up the mail and wrote the mail of a stranger whom I don’t even know. And I don't remember the password. But I have access to the account through a computer. Perhaps this can serve as evidence. I would not like to ...
The belowmentioned "update" button is not available.To update or change your payment details:Log in to your account page.Under Your plan, click UPDATE next to your payment method.Enter a new payment method.
minha conta esta no notebook gostaria de conectar no celular a mesma conta tem como fazer esta açao
It still deducts my money monthly but I can't cancel it.
O site solicita a senha emitida ao cartão do banco para atualizar os dados de pagamento. Nunca me deparei com tal solicitação em outros sites que tenho assinatura.
I dislike ads that’s why I signed up … seems a waste of money as so many ads, 3 in a row at times!! I’m considering cancelling my subscription as it’s not what is advertised on Spotify ads!! I’m paying for Premium.. ad free listening!!