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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354331 Views
  • 902 replies
  • 105 likes
  • Account
  • 354331 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152884 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152884 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88514 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88514 Views
  • 68 replies
  • 10 likes

New releases are not updated

Hi, New albums are not updating since last year and Harry's house album.Please help

  • Visitor
  • Hi, New albums are not updating since last year and Harry's house album. Please help
  • eneiferprince_3
  • Regular
  • 121 Views
  • 2 replies
  • 0 likes
  • 121 Views
  • 2 replies
  • 0 likes

Premium Individual Plan but getting charged $12.99

Plan: Premium IndividualCountry: USAMy Question or Issue: Hello, I have been on the Premium Individual Plan since 12/8/2017 and have been charged $12.99 every month since then. I recently went to the Spotify subscription plans and noticed the Premium...

  • Visitor
  •   Plan: Premium Individual Country: USA My Question or Issue: Hello, I have been on the Premium Individual Plan since 12/8/2017 and have been charged $12.99 every month since then. I rec...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Account access problem

Hello! I have a problem logging into my Spotify account. I can't reset my password via email because I'm not receiving emails with instructions. Can you check and help me regain access?Now I am writing from a work account, added image to post PlanPre...

  • Casual Listener
  • Hello! I have a problem logging into my Spotify account. I can't reset my password via email because I'm not receiving emails with instructions. Can you check and help me regain access? Now I am wri...
  • Maxim
  • Spotify Star
  • 200 Views
  • 5 replies
  • 0 likes
  • Account
  • 200 Views
  • 5 replies
  • 0 likes

Solved!! Questions about Facebook-created account

I originally set up my Spotify account with Facebook, I've seen that it's possible to disable your Facebook account and continue to use Spotify, but I have the following questions:Would it later be possible to reactivate this Facebook account without...

  • Casual Listener
  • I originally set up my Spotify account with Facebook, I've seen that it's possible to disable your Facebook account and continue to use Spotify, but I have the following questions: Would it late...
  • mistyaiya
  • Casual Listener
  • 317 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 317 Views
  • 4 replies
  • 0 likes

multiple accounts

PlanPremium on 1CountryUSADeviceiphone, pc and roku.Operating Systemnewest ios, newest windows 10 My Question or Issuei just want to get all my liked songs on one account. is there an easier way than logging into 2 at a time and manually searching th...

  • Newbie
  • Plan Premium on 1 Country USA Device iphone, pc and roku. Operating System newest ios, newest windows 10   My Question or Issue i just want to get all my liked songs on one account. is...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Stop all followers on childs accounts

I've a premium family account. I would like a way to stop anyone following my children on Spotify. It seems like a minimal requirement for a family offering to provide a level of privacy for children.

  • Newbie
  • I've a premium family account. I would like a way to stop anyone following my children on Spotify. It seems like a minimal requirement for a family offering to provide a level of privacy for children.
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why i can play simultaneously different song on several apps

Hello, For the past few weeks, you have been able to run several Spotify applications and listen to different songs in each application. Of course, you are logged into the same account on each application. Unfortunately, restarting and reinstalling t...

  • Casual Listener
  • Hello,   For the past few weeks, you have been able to run several Spotify applications and listen to different songs in each application. Of course, you are logged into the same account on ea...
  • MihailY
  • Moderator
  • 198 Views
  • 5 replies
  • 0 likes
  • Account
  • 198 Views
  • 5 replies
  • 0 likes

All my followers and the ones I followed were removed from my account

PlanFree/PremiumCountryAustraliaDeviceAll devicesOperating SystemAny OS My Question or IssueRecently, probably last year at some point, my account lost all 700 followers and several more dozen I was following and built-up over 10 years.Can someone pl...

  • Regular
  • Plan Free/Premium Country Australia Device All devices Operating System Any OS   My Question or Issue Recently, probably last year at some point, my account lost all 700 followers and ...
  • richwood1
  • Regular
  • 3574 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 3574 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Issues

Earlier this morning, I saw that there was a problem with my playlists. In particular, when I clicked on the main playlist I use, Spotify was a contributor on my playlist and I couldn’t filter MY playlist and all of the songs were un downloaded. I tr...

  • Newbie
  • Earlier this morning, I saw that there was a problem with my playlists. In particular, when I clicked on the main playlist I use, Spotify was a contributor on my playlist and I couldn’t filter MY pla...
  • Eni
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant unblock my friend :/

I've done some looking around online and other people are having the same problem. It must be new because I remember an 'unblock' button. I want to share my playlists with my friend and I can't until there's an option to unblock. I feel like the abil...

  • Visitor
  • I've done some looking around online and other people are having the same problem. It must be new because I remember an 'unblock' button. I want to share my playlists with my friend and I can't until...
  • allicandoiswrite
  • Newbie
  • 7174 Views
  • 15 replies
  • 4 likes
  • 7174 Views
  • 15 replies
  • 4 likes

Superuser Contribution Why doesn’t the automix work?

The automix option is on, but when i pick a song and play it, it doesn’t automatically play another music, instead the same music starts to play.

  • Visitor
  • The automix option is on, but when i pick a song and play it, it doesn’t automatically play another music, instead the same music starts to play.
  • Yordan
  • Moderator
  • 2513 Views
  • 3 replies
  • 0 likes
  • 2513 Views
  • 3 replies
  • 0 likes

Superuser Contribution Started Premium but lost phone and account

PlanPremiumCountryItalyDevice Samsung Galaxy Operating System My Question I started a premium account but the phone got lost, no way to remember e-mail address nor password, but the charge 9.99 € has arrived. How can I stop Premium now, without any i...

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy  Operating System   My Question  I started a premium account but the phone got lost, no way to remember e-mail address nor...
  • MihailY
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alteração do email

Nao consigo alterar o email do cadastro está dizendo que ja utilizei ele, gostaria d

  • Newbie
  • Nao consigo alterar o email do cadastro está dizendo que ja utilizei ele, gostaria d  
  • Lyubka
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile hacked to follow and like fake artists

Hi, My account is constantly hacked in the last few days from random countries just to follow and like random fake artists and playlists. Some of the fake artists are:Léo FerreiraGBossTOKYO'S REVENGE As I see it's a massive hack since these artists h...

  • Visitor
  • Hi,   My account is constantly hacked in the last few days from random countries just to follow and like random fake artists and playlists.   Some of the fake artists are: Léo Ferreira...
  • MihailY
  • Moderator
  • 180 Views
  • 1 replies
  • 1 likes
  • Security
  • 180 Views
  • 1 replies
  • 1 likes

individual plan outrageous charge

I'm supposed to have a student plan because I verified it this year. However, apparently I forgot to click a link after I'm verified. Now, my last charge was 50.89TL!! THIS IS OUTRAGEOUS I USE ONLY ONE ACCOUNT AND IT'S INDIVIDUAL PLAN! I WANT MY PAY ...

  • Casual Listener
  • I'm supposed to have a student plan because I verified it this year. However, apparently I forgot to click a link after I'm verified. Now, my last charge was 50.89TL!! THIS IS OUTRAGEOUS I USE ONLY O...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

Can I hide artists from followers?

I have things on spotify like language courses, meditation and sleep tracks that I regulary listen to, frankly i dont want my followers to see these at all, but i recently found them nicely stored there against my public spotify profile under 'recent...

  • Roadie
  • ...here against my public spotify profile under 'recently played artists'. I cant remove followers or 'remove' recently played information... this is extremely annoying. What is the obsession with 's...
  • TONZAMUSIC
  • Regular
  • 2041 Views
  • 7 replies
  • 1 likes
  • Premium
  • 2041 Views
  • 7 replies
  • 1 likes

Someone else using my account

Hi, I am having a reoccuring issue where somebody else's Spotify activity is being associated with my account. My occunt is linked to Facebook and I discovered it when I saw that posts were being made to my profile about listening to music that I nev...

  • Casual Listener
  • Hi,   I am having a reoccuring issue where somebody else's Spotify activity is being associated with my account. My occunt is linked to Facebook and I discovered it when I saw that posts were ...
  • Jodiestanden150
  • Newbie
  • 1049 Views
  • 8 replies
  • 3 likes
  • Premium
  • 1049 Views
  • 8 replies
  • 3 likes

Account doesn't have 2FA or Security settings? Why not?

Trying to set up 2FA on my account, but when I go to the account page, there is no "Security" menu option on the left. This is strange because that menu option is how you set up 2FA according to my web searches. Why wouldn't my account have this opti...

  • Visitor
  • Trying to set up 2FA on my account, but when I go to the account page, there is no "Security" menu option on the left. This is strange because that menu option is how you set up 2FA according to my w...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 237 Views
  • 1 replies
  • 0 likes