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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421139 Views
  • 965 replies
  • 108 likes
  • Account
  • 421139 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186395 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186395 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103431 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103431 Views
  • 69 replies
  • 10 likes

Superuser Contribution Can’t login

I have an iPhone and I recently cancelled Spotify premium as I can’t afford it, I am logged into my account on Google however I have been logged out of the app and cannot log back in, when I tried it said that my Google account is not connected to my...

  • Visitor
  • I have an iPhone and I recently cancelled Spotify premium as I can’t afford it, I am logged into my account on Google however I have been logged out of the app and cannot log back in, when I tried it...
  • Lyubka
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • Login
  • 260 Views
  • 1 replies
  • 0 likes

Problem with age verification

PlanPremium basicCountrySouth Korea/RussiaDeviceSamsung Galaxy s22 plusOperating SystemAndroid 13My Question or IssueI cannot confirm the age because I am in another country. And to verify the age, you need a SIM card that is deactivated. I will not ...

  • Newbie
  • Plan Premium basic Country South Korea/Russia Device Samsung Galaxy s22 plus Operating System Android 13 My Question or Issue I cannot confirm the age because I am in another country. And to...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

Unable to Purchase Premium Due to Lack of Address Fill In

PlanFree/PremiumCountryUnited States of AmericaDevice(iPhone 13)Operating System(iOS 17) My Question or IssueI was trying to purchase a premium subscription but when prompted for my address it did not give me a box to fill in the address, only a link...

  • Visitor
  •   Plan Free/Premium Country United States of America Device (iPhone 13) Operating System (iOS 17)   My Question or Issue I was trying to purchase a premium subscription but when ...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Premium on wrong account

I got a gift card for spotify premium, and when redeeming it I accidentally used my old account, and not my new one, with all my data. Is there any way to switch which account has premium on it?

  • Visitor
  • I got a gift card for spotify premium, and when redeeming it I accidentally used my old account, and not my new one, with all my data. Is there any way to switch which account has premium on it?
  • Maxim
  • Spotify Star
  • 961 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 961 Views
  • 1 replies
  • 0 likes

Locate Email Address

My son has been on a Duo plan with my account for the past couple of years. I can't remember what email address I set up with his account and I can't locate it through the Settings on the mobile app or through my main account on the desktop. Any idea...

  • Newbie
  • My son has been on a Duo plan with my account for the past couple of years.  I can't remember what email address I set up with his account and I can't locate it through the Settings on the mobil...
  • Anyk17
  • Spotify Star
  • 729 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 729 Views
  • 1 replies
  • 0 likes

Premium plans

My question is if I am paying for a premium plan why do commercials be playing on the podcast that I listen to I'm paying for the premium so that I don't have to listen to commercials please help me understand

  • Newbie
  • My question is if I am paying for a premium plan why do commercials be playing on the podcast that I listen to I'm paying for the premium so that I don't have to listen to commercials please help me ...
  • Mitre226644
  • Roadie
  • 1566 Views
  • 1 replies
  • 0 likes
  • 1566 Views
  • 1 replies
  • 0 likes

When will you let us change our username? It’s 2024

It’s common to start out on social media or email with a name that seems fitting at the time but eventually changes as you grow into yourself. Would you like to tell me your aol/Hotmail/yahoo username email? As an artist-driven app, you cater to arti...

  • Newbie
  • It’s common to start out on social media or email with a name that seems fitting at the time but eventually changes as you grow into yourself.   Would you like to tell me your aol/Hotmail/yaho...
  • Anyk17
  • Spotify Star
  • 1126 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1126 Views
  • 1 replies
  • 0 likes

Solved!! How long it takes to change my account country?

PlanPremium FamilyCountryGermany/Brazil My Question or IssueI have had my Spotify account for a long time already, I moved from Brazil to Germany and kept using my account normally, paying with a Brazilian card. I realized that some features are avai...

  • Newbie
  • Plan Premium Family Country Germany/Brazil   My Question or Issue I have had my Spotify account for a long time already, I moved from Brazil to Germany and kept using my account normally, ...
  • Maxim
  • Spotify Star
  • 1155 Views
  • 1 replies
  • 0 likes
  • Account
  • 1155 Views
  • 1 replies
  • 0 likes

log in

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a new phone and the app changed over however I have to sign in again and I have forgot...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Anyk17
  • Spotify Star
  • 762 Views
  • 1 replies
  • 0 likes
  • Login
  • 762 Views
  • 1 replies
  • 0 likes

New Premium Family account set up and login issues

PlanPremium FAmilyCountryUKDevice(Android & Chrome) My Question or IssueHI, I hope someone can help.We've just upgraded to Family - FDAd, Mum and Son (17 but adult set up). Family email address, Using sons name on FAmily email. I did the invite to al...

  • Newbie
  • Plan Premium FAmily Country UK Device (Android & Chrome)   My Question or Issue HI, I hope someone can help. We've just upgraded to Family - FDAd, Mum and Son (17 but adult set up)....
  • amitfridman161
  • Newbie
  • 846 Views
  • 1 replies
  • 0 likes
  • Login
  • 846 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Konten zusammenführen

Hallo, mich habe versehentlich ein 2. Konto erstellt, weil ich Premium abonnieren wollte. Habe aber schon seit längerem ein Konto wo meine ganzen Lieder bereits gespeichert sind. kann man diese beiden Konten zu einem zusammenfügen? LG.

  • Newbie
  • Hallo,  mich habe versehentlich ein 2. Konto erstellt, weil ich Premium abonnieren wollte. Habe aber schon seit längerem ein Konto wo meine ganzen Lieder bereits gespeichert sind.  k...
  • Vasil
  • Moderator
  • 1554 Views
  • 1 replies
  • 0 likes
  • Account
  • 1554 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to bypass free trial?

I tried to do the 30 day free trial. It was declining my card because my bank won't allow a charge below $1. I don't even mind if I don't get the free 30 day trial, but I would like to sign up. I was wondering how to bypass the trial and just sign up...

  • Newbie
  • I tried to do the 30 day free trial. It was declining my card because my bank won't allow a charge below $1. I don't even mind if I don't get the free 30 day trial, but I would like to sign up. I was...
  • Vasil
  • Moderator
  • 12814 Views
  • 5 replies
  • 0 likes
  • 12814 Views
  • 5 replies
  • 0 likes

Familien Account Anmeldung Apple

Hallo meine Tochter soll mein altes Handy über meine Apple ID nutzen. Sie ist über unseren Familienaccount bei spottify angemeldet.Beim Installieren der App wird für die Anmeldung (vermutlich wegen der Appel ID) mein Account verwendet. Wie kann ich i...

  • Visitor
  • Hallo   meine Tochter soll mein altes Handy über meine Apple ID nutzen. Sie ist über unseren Familienaccount bei spottify angemeldet. Beim Installieren der App wird für die Anmeldung (vermutl...
  • Maxim
  • Spotify Star
  • 926 Views
  • 1 replies
  • 0 likes
  • Account
  • 926 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lil Durk Flooding My Account When I Have Never Listened To Him

PlanPremiumCountry DeviceiPhone 14Operating SystemiOS 16.5 My Question or IssueI think someone might have hacked into my account or there was a glitch, but now all I see is Lil Durk on my profile. So basically, it started about a week ago when I saw ...

  • Casual Listener
  • Plan Premium Country   Device iPhone 14 Operating System iOS 16.5   My Question or Issue I think someone might have hacked into my account or there was a glitch, but now all I see...
  • louiejoseph3
  • Visitor
  • 9922 Views
  • 69 replies
  • 25 likes
  • Account
    Login
    Security
  • 9922 Views
  • 69 replies
  • 25 likes

Superuser Contribution Can't access my artist profile via Distrokid

Country: USADevice: MacBook ProOperating System: macOS 10.14.5Browser: Chrome 74.0.3729.169Artist Name: Tender Amigo I've recently uploaded my music to Spotify via Distrokid and now I'm trying to update my artist profile picture on Spotify. When I tr...

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  • Visitor
  • Country: USA Device: MacBook Pro Operating System: macOS 10.14.5 Browser: Chrome 74.0.3729.169 Artist Name: Tender Amigo   I've recently uploaded my music to Spotify via Dis...
  • Susan_GP
  • Moderator
  • 16701 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 16701 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Premium Outside US

Hi, when I wanna buy premium it requires me to type in address, but the only available option is to write a US address even tho I’ve set my account to Bulgaria.

  • Visitor
  • Hi, when I wanna buy premium it requires me to type in address, but the only available option is to write a US address even tho I’ve set my account to Bulgaria. 
  • ervinBoli
  • Visitor
  • 628 Views
  • 2 replies
  • 0 likes
  • 628 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambié mi residencia y perdi el acceso a premium

Cambié mi residencia y perdí acceso a premium, cuando sólo tenía 15 días con el servicio contratadoPlanPremiumCountryArgentina (Antes Chile)DeviceSamsung A52Operating SystemAndroid My Question or Issue

  • Visitor
  • Cambié mi residencia y perdí acceso a premium, cuando sólo tenía 15 días con el servicio contratado Plan Premium Country Argentina (Antes Chile) Device Samsung A52 Operating System Android &...
  • Joan
  • Moderator
  • 657 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 657 Views
  • 1 replies
  • 0 likes

Duo

None of the below information is required. However, the more you provide the easier it will PlanDuoCountryUkDeviceIphone12Operating SystemiOS My Question or IssueI have a duo premium account with my wife. She has access to audiobooks but I do not. Do...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will  Plan Duo Country Uk Device Iphone12 Operating System iOS   My Question or Issue I hav...
  • Maxim
  • Spotify Star
  • 1146 Views
  • 1 replies
  • 0 likes
  • Account
  • 1146 Views
  • 1 replies
  • 0 likes

What happened to the premium annual plan?

Among the available plans I no longer find the prepaid annual subscription, €99.90 if I'm not mistaken, how do I select it?

  • Newbie
  • Among the available plans I no longer find the prepaid annual subscription, €99.90 if I'm not mistaken, how do I select it?      
  • luciensabre
  • Casual Listener
  • 1245 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 1245 Views
  • 4 replies
  • 0 likes