Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey, someone else is listening to songs I've never listened to using my spotify premium and it's showing up on my facebook. i've changed my password but it doesn't seem to help. what should i do to stop this?
BUMP!! The EXACT same thing is happening to me. Somebody help us out please!!!!!!
nope, the person is still using my account to listen to songs i'm not listening to. is there any other way around this?
@sj4n3 wrote:
nope, the person is still using my account to listen to songs i'm not listening to. is there any other way around this?
Where are you viewing the playback history?
If you have tracks appearing in your Facebook feed that you have not listened to it could be being caused by this bug and not by someone else using your account.
The sure way to know someone else is using your account is to get the "Your music has been paused as your account is being used elsewhere" error message inside the desktop client.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
yes playback history shows on facebook, that must be it. a bug. thanks peter. any idea how to fix this problem?
@sj4n3 wrote:
yes playback history shows on facebook, that must be it. a bug. thanks peter. any idea how to fix this problem?
There is currently no fix or work around that I am aware of.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
hello, pls logg everyone off from my spotify..
Hey, got the same problem - someone is using my account. Could you please log everyone out of my account?
Hey guys 🙂
I'm going to close this topic now, if you need a forced logout change your password (which might be via Facebook) as soon as possible and then post on the official topic here and a member of the community team will pick up your request.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…