Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383736 Views
  • 918 replies
  • 107 likes
  • Account
  • 383736 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166647 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166647 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97294 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97294 Views
  • 68 replies
  • 10 likes

How can I deauthorize Spotify

Hi, Taken out an unlimited subscription. I initially used my desktop computer to do this. I wish I'd done it on my iPad....then I could carry Spotify anywhere in the house. How can I deauthorize my desktop computer then authoroize Spotify on my iPad?...

  • Newbie
  • Hi, Taken out an unlimited subscription. I initially used my desktop computer to do this. I wish I'd done it on my iPad....then I could carry Spotify anywhere in the house. How can I deauthorize my d...
  • Peter__
  • Community Legend
  • 2065 Views
  • 1 replies
  • 0 likes
  • 2065 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country w/ upgrading e-card

Hi, I'm traveling a lot, live in Belgium but I'm originally Dutch. I bought an e-card in The Netherlands and when I enter the e-card code it keeps telling me that my countries don't match and that you can only use them in the country where you bought...

  • Casual Listener
  • Hi,   I'm traveling a lot, live in Belgium but I'm originally Dutch. I bought an e-card in The Netherlands and when I enter the e-card code it keeps telling me that my countries don't match ...
  • Peter__
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Friends can't see my playlists

Hi, I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's done the exact same thing as me. When she looks at my account she...

  • Newbie
  • Hi,   I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's...
  • Peter__
  • Community Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! Disable displaying email in public profile

I don't want my email to be displayed in my profile under public statistics. How do I disable that?

  • Regular
  • I don't want my email to be displayed in my profile under public statistics. How do I disable that?
  • burabil
  • Regular
  • 1139 Views
  • 2 replies
  • 0 likes
  • 1139 Views
  • 2 replies
  • 0 likes

Lost all my playlists (and access to my own account))

I haven't lost all my playlists only my private ones and also the ability to actually login as myself! It started when I created a new spotify account to trick my friends into thinking my credit card had money on it (Actualy got the free trial shhhhh...

  • Newbie
  • I haven't lost all my playlists only my private ones and also the ability to actually login as myself!    It started when I created a new spotify account to trick my friends into thinki...
  • Liam
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Various problems

First, all the playlists vanished from my Ipod. Then I tried signing out on the Ipod. Then I couldn't sign back in. I had originally signed in through Facebook but it said I had to turn off offline stuff before I could get back in. I did that, I thin...

  • Casual Listener
  • First, all the playlists vanished from my Ipod.  Then I tried signing out on the Ipod.  Then I couldn't sign back in.  I had originally signed in through Facebook but it said I had to ...
  • brite1
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

cant log in/all songs and playlists gone

ref:_00DD0pxIW._500D0QoDw1 Hey guys, I did a contact form as couple of days ago but thought I'd post on here. This account has been made since I can't login to my actual account which was face booked linked. Up until a week ago everything was fine my...

  • Casual Listener
  • ref:_00DD0pxIW._500D0QoDw1   Hey guys, I did a contact form as couple of days ago but thought I'd post on here.   This account has been made since I can't login to my actual account...
  • Peter__
  • Community Legend
  • 1073 Views
  • 8 replies
  • 0 likes
  • 1073 Views
  • 8 replies
  • 0 likes

Solved!! Can't see messages

I joined Spotify yesterday and submitted a question about how it works, i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your Profile" screen with my user id filled in. when i click "s...

  • Visitor
  • I joined Spotify yesterday and submitted a question about how it works,  i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your P...
  • Liam
  • Community Legend
  • 2368 Views
  • 4 replies
  • 0 likes
  • 2368 Views
  • 4 replies
  • 0 likes

Can i buy a premium e card for someone in a country not listed in the selection?

I want to buy a card for a friend who lives in a country that is not available in the selections when i go to buy an e-card for a 3 month premium account. If i buy it for the UK, and they use a VPN to connect to a server in the UK will they be able t...

  • Newbie
  • I want to buy a card for a friend who lives in a country that is not available in the selections when i go to buy an e-card for a 3 month premium account. If i buy it for the UK, and they use a VPN t...
  • Peter__
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

invalid song selections

When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know.For example, I posted a screenshot where I wanted to grab the "I'll sleep when you're dead (bonus track version) an...

  • Newbie
  • When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know. For example, I posted a screenshot where I wanted to grab th...
  • Peter__
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Paypal payments keep failing

Dear Spotify, I used to have Spotify Unlimited until 00-07-2011 somewhere you charged my account for 10 euro's Premium while I never accepted any terms or clicked any account/payment associated forms buttons or links. This payment never proceeded and...

  • Casual Listener
  • Dear Spotify,   I used to have Spotify Unlimited until 00-07-2011 somewhere you charged my account for 10 euro's Premium while I never accepted any terms or clicked any account/payment associa...
  • Peter__
  • Community Legend
  • 5616 Views
  • 13 replies
  • 0 likes
  • 5616 Views
  • 13 replies
  • 0 likes

Offline devices...

Hi. I need my offline devices reset please. Username: RichardNess84Thank you.

  • Casual Listener
  • Hi. I need my offline devices reset please. Username: RichardNess84 Thank you.
  • Peter__
  • Community Legend
  • 293 Views
  • 6 replies
  • 0 likes
  • 293 Views
  • 6 replies
  • 0 likes

Charged twice and then charged again after I cancelled.

I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I don't have premium right now, yet it still charged ...

  • Newbie
  • I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I ...
  • Peter__
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Followers are missing! 07/05-13

Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. Any updates?

  • Regular
  • Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. A...
  • Liam
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! I need my password

Hi, I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify. The password from Spotify doesn't seem to match my facebook password. When I try to retrieve the password by clicking ...

  • Casual Listener
  • Hi,   I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify.   The password from Spotify doesn't seem to mat...
  • Liam
  • Community Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

No music for a band

Hi I'm from Mexico and I don't have access to the catalog of an artist from my account, even if other users in my country can, for exemple Muse. I can see the bio of the band, but no the discography, How I can fix this?

  • Newbie
  • Hi I'm from Mexico and I don't have access to the catalog of an artist from my account, even if other users in my country can, for exemple Muse. I can see the bio of the band, but no the discography,...
  • Danielrik
  • Newbie
  • 123 Views
  • 2 replies
  • 1 likes
  • 123 Views
  • 2 replies
  • 1 likes

Changing Login Details from FB to a new Spotify Acct

I need some help--my username is NOT my full name, but another User/account with my facebook name and photo are showing up as a "user" that I should add. This other account has no playlist. I am not connected to FB so how do I get rid of this other e...

  • Newbie
  • I need some help--my username is NOT my full name, but another User/account with my facebook name and photo are showing up as a "user" that I should add. This other account has no playlist. I am not ...
  • Adam
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Hi

I bought a spotify gift card today and try to redeem the pin code in one of the menu which say redeem code but i get the error " The Premium code you entered is invalid. Please check that you have typed it correctly." what should i do? Thanx in advan...

  • Casual Listener
  • I bought a spotify gift card today and try to redeem the pin code in one of the menu which say redeem code but i get the error " The Premium code you entered is invalid. Please check that you have ty...
  • Adam
  • Roadie
  • 142 Views
  • 5 replies
  • 0 likes
  • 142 Views
  • 5 replies
  • 0 likes

My brother has forgotten his password, email and username.

As I said in the subject title he has forgotten everything, and did not have the common sense to write it down anywhere. The account is being paid for by my bank account so I do however have all the card information. How should I proceed? As I can ob...

  • Regular
  • As I said in the subject title he has forgotten everything, and did not have the common sense to write it down anywhere. The account is being paid for by my bank account so I do however have all th...
  • Greg
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Change of e-mail

Hello. I think I messed up. I forgot my password, and I chose to reset it. Then I went to my mail account to get the new password, but it didn't come. Therefore I tried it again, this time typing my e-mail address... and it says there is no such e-ma...

  • Visitor
  • Hello. I think I messed up. I forgot my password, and I chose to reset it. Then I went to my mail account to get the new password, but it didn't come. Therefore I tried it again, this time typ...
  • user-removed
  • Not applicable
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes