Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I can't change my account to Italy.It happens exactly what happened to this other member:http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-can-t-change-my-country-to-Italy-no-way/td-p/406732 The only difference is that I want to c...
Hi my account was connected 2 someone elses facebook account but now i went to prefrences and disconnected 2 facebook but when i reconnect using my own account it still logges in as the old one (NOT MY ACCOUNT).. help
why am i still gettings ads with my music? thought the £4.99 was so you didnt have ANY ads ?
I have a Spotify Premium account. I know that with it we are allowed to use our account on 3 different devices. However, since my account is linked to my Facebook, I can not figure out how to log in without clicking the "Login with Facebook" choice. ...
The subject says it all. I'd like to delete my account permanantly and your contact form doesn't work. All I see is this message when I go to the contact form page: Contact Spotify Support Before submitting a support request, please look at our FAQ a...
I have been a spotify premium member for a year, I recently got a new debit card and had to change my payment information in order to reactivity my premium membership. I looked at my bank account and I was charged twice rather than just the one $9.99...
I have a friend who changed har e-mail address, and a friend logged her out of Spotify, so now she can't access her Spotify account anymore. She is still paying each month for the account, but can't login Is there somehow possible to get her account ...
Can you please delete my account a.s.a.p. I have tried to do this, however there seems to be no easy solution which is very wrong. There is no drop down menu on the contact form when I follow the link, so I cannot fill it out. Please sort this out as...
Been having constant problems with the connectivity on this app. Thought I had cancelled it but it charged me for this month. I want a refund. Who do I contact?
when i go in this link https://www.spotify.com/uk/account/set-device-password/ to get and email sent to me so i can get a password for my onkyo the follwing message is what i keep getting on the spotify website there was a problem sending your e-mail...
Hello, I have been trying to get in touch with someone by doing the "About Us" contact form and have not received any responses!! 3 times I have tried.. I payed for the premium and am unable to access any of my previous playlists or any new music! PL...
Via mijn alles-in-een pakket van de KPN maak ik gebruik van Spotify Premium. Op onverklaarbare wijze is het nu i.p.v. premium free geworden en zijn mijn afspeellijsten weg. Ik heb al gebeld met KPN maar die kunnen me niet helpen.
I will now uninstall your program.
Hello. I have a problem which is that I cannot remember the password to my account, and if that wasn't enough, I am not able to receive the email where I can reset the password. I have also sent a contact form, which I did get an automated reply from...
Sehr geehrtes Spotify-Team, Ich Habe seid 2 months bei IHNEN Ein Premium-Abo , NOCH Habe Aber allerdings keine Rechnung erhalten. es währe sehr nett If you mir Eine neue Klarna-Rechnung ausstellen könnten.
Hello, today when I was opening Spotify it said my country doesnt match with my country I set up in my profile. I am living in germany and I should have a german IP, so I dont understand why I can't use Spotify online mode anymore. I haven't bought P...
I am trying to cancel but have forgotton my password. There seems to be no way to get the password sent to me as I am always directed to editing my profile which also requires the same password!!!! Very frustrating.
I cann't start Spotify premium! No sound!
I cancelled my spotify before the free trial ended because it said I wouldn't be charged if I did, but I'm still being charged every month and my phone bill is too much too pay for. How do I get my money back?
Hi, i am using spotify for quite a while now, and last month i reached my 10 hour limit so i couln't listen to my favorite music. the last 2 weeks i din't use spotify, and todat i wanted to listen tot some music on spotify but i am still on my maximu...