Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414915 Views
  • 965 replies
  • 108 likes
  • Account
  • 414915 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181604 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181604 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102160 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102160 Views
  • 68 replies
  • 10 likes

Somebody else is listening to my spotify account

I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify?

  • Casual Listener
  • I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify? 
  • Taylor
  • Community Legend
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Payments

I've had £119.88 taken out my bank by spotify I have not authorised this payment how can I contact them there is no phone number anywhere

Thanks

  • Casual Listener
  • I've had £119.88 taken out my bank by spotify I have not authorised this payment how can I contact them there is no phone number anywhere <br><br>Thanks
  • Liam
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Redeemed my card and I'm still not premium

Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten unlimited time and it seems my account is still "Free User". I can't redeem my...

  • Casual Listener
  • Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten un...
  • hauta
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 378 Views
  • 2 replies
  • 0 likes

Help

Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help

  • Newbie
  • Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help
  • Taylor
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Charged twice for spotify premium

My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page on spotify.com , it mentions I have paide only $9....

  • Newbie
  • My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page...
  • Taylor
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Hours

Why is it that my hours go down when I'm not even listening to music.

  • Newbie
  • Why is it that my hours go down when I'm not even listening to music.
  • Taylor
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 223 Views
  • 1 replies
  • 0 likes

Losing my devices

The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset? Please someone help.

  • Casual Listener
  • The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset?...
  • Taylor
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Paid for spotify unlimited and my account status is still free

My subscription was recently cancelled because the card I was using to pay for spotify had expired. I subscribed to spotify again with my new card but my account was not upgraded and the account status still says I am using spotify free. This was 2 d...

  • Newbie
  • My subscription was recently cancelled because the card I was using to pay for spotify had expired. I subscribed to spotify again with my new card but my account was not upgraded and the account stat...
  • Taylor
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Offline mode

Went online to download more music when tried to go back to offline mode it would not let me. It said I had to be a premium member which I am.

  • Newbie
  • Went online to download more music when tried to go back to offline mode it would not let me. It said I had to be a premium member which I am.
  • Taylor
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium
  • 200 Views
  • 1 replies
  • 0 likes

Wanted to get my premium subscription back and needed to change my payment and country details

I was trying to change my country, then it said I need to update my payment details to do that. Clicked it, but then it took me to the part where I subscribe for premium, clicked it thinking it would after that ask for new details, but no, it already...

  • Newbie
  • I was trying to change my country, then it said I need to update my payment details to do that. Clicked it, but then it took me to the part where I subscribe for premium, clicked it thinking it would...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Two accounts - need to cancel one but can't access it

Hi there I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it. However I also have an account created via my Facebook profile with the username ric_hem@hotmail.com - this has a £1...

  • Newbie
  • Hi there   I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it.   However I also have an account created via ...
  • Peter__
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 263 Views
  • 2 replies
  • 0 likes

Spotify took money while having free premium

Hi, today I activated free premium on my account which expires on august 30th.. Later today I changed payment methods and spotify took the money for two months! On my cradit cards website I can see that these two transaction have a happened within 5 ...

  • Regular
  • Hi, today I activated free premium on my account which expires on august 30th.. Later today I changed payment methods and spotify took the money for two months!   On my cradit cards w...
  • S3cret91
  • Regular
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Logged in on other devices

So after the three requests, starting on 6-9-13, everything is still logged in. To this day I have not had to relog into anything, not my phones, iPads or roku, which means the iPad that I'm trying to kick off is still logged in. I noticed you said y...

  • Regular
  • So after the three requests, starting on 6-9-13, everything is still logged in. To this day I have not had to relog into anything, not my phones, iPads or roku, which means the iPad that I'm trying t...
  • Robbie
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Person at an internet Café deleted my playlists, are there any way to recover them?

Hi! I forgot to log out of spotify when I visited an internet café a couple of days ago. Today when I logged back in at home all my playlists was gone, except one that was named "Log out next time you're at [café name]". Is there any way for me or a ...

  • Casual Listener
  • Hi! I forgot to log out of spotify when I visited an internet café a couple of days ago. Today when I logged back in at home all my playlists was gone, except one that was named "Log out next time yo...
  • brainforest
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

spotify is in offline mode

i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song ????? I do not know how it happened, but more important how to get it online again ???? please your...

  • Newbie
  • i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song  ????? I do not know how it happened,...
  • Peter__
  • Community Legend
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Solved!! Activity feed not showing up

its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?

  • Newbie
  • its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?
  • Peter__
  • Community Legend
  • 4549 Views
  • 4 replies
  • 1 likes
  • 4549 Views
  • 4 replies
  • 1 likes

Facebook removed spotify gone

ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zijn weg. ik kan wel een nieuw Unlilited abbonnement ...

  • Newbie
  • ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zi...
  • Peter__
  • Community Legend
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
  • 291 Views
  • 2 replies
  • 0 likes

Multiple Charges

I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why did it charged me two more times when I was already p...

  • Newbie
  • I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why di...
  • Joe
  • Community Legend
  • 724 Views
  • 3 replies
  • 0 likes
  • 724 Views
  • 3 replies
  • 0 likes

New phone, can I log out on the old one?

Hello, My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log out my old iPhone?

  • Newbie
  • Hello,   My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log ou...
  • Taylor
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 465 Views
  • 1 replies
  • 0 likes