Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14913 Views

7 replies

11 likes

Security
  • 14913 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554888 Views

991 replies

116 likes

Account
  • 554888 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131276 Views

74 replies

12 likes

Account
Login
Premium
  • 131276 Views
  • 74 replies
  • 12 likes

Solved!! After update, my playlist is gone

Hello, Yesterday, after installing the asked update on my mac book, the application restarts and all playlists where gone. (it automatically logs in again with my Facebook credentials) It looks like there is a new profile created, because I now have ...

Casual Listener

Hello, Yesterday, after installing the asked update on my mac book, the application restarts and all playlists where gone. (it automatically logs in again with my Facebook credentials) I...

R_one

Casual Listener

790 Views

3 replies

0 likes

Account
  • 790 Views
  • 3 replies
  • 0 likes

Double accounts linked to one Facebook

I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify accounts, both linked to the same Facebookaccount....

Casual Listener

I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify...

Hanners

Casual Listener

288 Views

2 replies

0 likes

Account
Free
Login
  • 288 Views
  • 2 replies
  • 0 likes

Account disabled after inquiry about 12 month charge

The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when. But I noticed I was charged 12 months instead of the regular 1 month, ok not really a big ...

Regular

The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when.   But I noticed I was charged ...

Fluffbollen

Regular

689 Views

9 replies

0 likes

  • 689 Views
  • 9 replies
  • 0 likes

deleting account

Hi, New user here. Sort of lost. Today I decided to give Spotify a try. During registration, I was surprised to find that my email existed because evidently I had connected once several months ago, using my Facebook login (why??!!!). I don't want my ...

Casual Listener

Hi,   New user here. Sort of lost.   Today I decided to give Spotify a try. During registration, I was surprised to find that my email existed because evidently I had connected once...

user-removed

Not applicable

779 Views

8 replies

0 likes

Account
Login
  • 779 Views
  • 8 replies
  • 0 likes

Just Updated to the free trial of spotify premium but my phone does no see my registri

I just register for spotify premium 30 day trial ... but in my phone I still can use the benefit of a premium service what can I do ?

Newbie

I just register for spotify premium 30 day trial ... but in my phone I still can use the benefit of a premium service    what can I do ?

Thedev

Community Legend

405 Views

6 replies

0 likes

  • 405 Views
  • 6 replies
  • 0 likes

All playlists and starred songs are gone

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in with the numbered username instead of facebook and ...

Newbie

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in ...

Thedev

Community Legend

224 Views

1 replies

0 likes

Account
Free
  • 224 Views
  • 1 replies
  • 0 likes

All my playlists and followers are gone

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cause I don't remember if I had a spotify and a facebo...

Casual Listener

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cau...

Thedev

Community Legend

359 Views

3 replies

0 likes

  • 359 Views
  • 3 replies
  • 0 likes

Lost Playlists

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I have reasons to believe my account was hacked, as th...

Newbie

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I h...

Adam

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Compte débité deux fois

Bonjour, A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify. Merci de me répondre, SP

Newbie

Bonjour,   A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify.   Merci de me répondre,  ...

milie

Newbie

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Don't use my account but always have 0 Minutes left!

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account.

Casual Listener

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account. 

jimbobfeelie

Casual Listener

1419 Views

9 replies

0 likes

  • 1419 Views
  • 9 replies
  • 0 likes

Solved!! How to cancel payment?

My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.

Newbie

My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.

Sam

Spotify

742 Views

1 replies

0 likes

Account
Premium
  • 742 Views
  • 1 replies
  • 0 likes

Can't log in - Counties don't match

However, they DO Just double checked it, IP and country listed in my profile match. No VPN or any other connections active. Any ideas?

Newbie

However, they DO 🙂   Just double checked it, IP and country listed in my profile match. No VPN or any other connections active.   Any ideas?

Peter__

Community Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Cancellation

I have two spotify accounts by accident and I would like to delete this one

Newbie

I have two spotify accounts by accident and I would like to delete this one

Peter__

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

I can't change the country in my account!

Hi, I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? I use the free service, not premium. Thanks

Newbie

Hi,   I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? ...

Thedev

Community Legend

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Change pictures without facebook

Hello I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture. How can I do? Thank you

Newbie

Hello    I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture.   How can I do?   Thank you

Thedev

Community Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Where is Spotify's Customer Service assistance?

I am on a newly created account. My other account is not accessible at the moment. Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my way to work. I have been very busy so I did not think to much...

Casual Listener

I am on a newly created account. My other account is not accessible at the moment.   Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my...

Richard

Community Legend

672 Views

6 replies

0 likes

Account
Login
Premium
  • 672 Views
  • 6 replies
  • 0 likes

Is spotify trying to deceive me..?

Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card information and is billed for the expenses of one month, i...

Newbie

Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card ...

Thedev

Community Legend

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Mobile says i have premium when i log on on my laptop it says i dont have premium???

I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying £9.99 a month for a service that i dont even have f...

Casual Listener

I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying ...

Jamie

Spotify Legend

418 Views

6 replies

0 likes

  • 418 Views
  • 6 replies
  • 0 likes