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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14801 Views

7 replies

11 likes

Security
  • 14801 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553868 Views

991 replies

116 likes

Account
  • 553868 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131192 Views

74 replies

12 likes

Account
Login
Premium
  • 131192 Views
  • 74 replies
  • 12 likes

After Update wont play random

After update 9.4 I think. When playing playmysong it won't go to the next track, any help greatfully recieved

Casual Listener

After update 9.4 I think. When playing playmysong it won't go to the next track, any help greatfully recieved

The-Hub-Cafe

Casual Listener

452 Views

7 replies

0 likes

Premium
  • 452 Views
  • 7 replies
  • 0 likes

Getting spotify to send email suggestions

I would life spotify to send me music recommendations by email, how would I go about doing that?

Newbie

I would life spotify to send me music recommendations by email, how would I go about doing that?

bebehey

Roadie

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

Streaming on-demand music?

So I'm getting ready to go on vacation for a month. I've made a special 'favorites' playlist to listen to that should tide me over.... But my parents are talking about borrowing my iPod and/or Nexus and streaming music that isn't on any of my playlis...

Casual Listener

So I'm getting ready to go on vacation for a month. I've made a special 'favorites' playlist to listen to that should tide me over....  But my parents are talking about borrowing my iPod and/...

bebehey

Roadie

349 Views

1 replies

0 likes

Premium
  • 349 Views
  • 1 replies
  • 0 likes

I'm Missing followers

Hi, i've been having some problems regarding my followers. I dont know cus of my slow internet connection my number of followers are stuck or maybe something else. Anyways, All my new followers shows up on notifications but does'nt show on my playlis...

Regular

Hi, i've been having some problems regarding my followers. I dont know cus of my slow internet connection my number of followers are stuck or maybe something else. Anyways, All my new followers shows...

SindreSoereide

Regular

374 Views

7 replies

0 likes

Other
  • 374 Views
  • 7 replies
  • 0 likes

Solved!! Lost Personal and Starred Playlists

H!! I have lost my playlist (that has over 1000 songs on it) and also I don't have anything starred. It's like I have another new account, but I only have one. The account I see only has a couple songs on the history, but I've been using Spotify for ...

Visitor

H!! I have lost my playlist (that has over 1000 songs on it) and also I don't have anything starred. It's like I have another new account, but I only have one. The account I see only has a coupl...

Thedev

Community Legend

402 Views

5 replies

0 likes

  • 402 Views
  • 5 replies
  • 0 likes

I ordered spotify premium and it isn't working on phone

I ordered spotify premium earlier today and it still isn't recognising it on my phone

Newbie

I ordered spotify premium earlier today and it still isn't recognising it on my phone 😕

Robbie

Spotify Legend

216 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! NUS discount stopped working

Hey everyone, I had the NUS discount for a year, it all worked perfectly. When it ended I switched to Unlimited for a while, then when I got a new NUS card I signed up for premium again. This was two months ago, and for those two months it worked fin...

Casual Listener

Hey everyone,   I had the NUS discount for a year, it all worked perfectly. When it ended I switched to Unlimited for a while, then when I got a new NUS card I signed up for premium again. T...

stelabelarose

Casual Listener

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes

Unlimited account and playlists deleted

Hi all, I have an Unlimited Account but if i log in i get a free account...I created my first Account with Facebook, so i have no Spotify name to use for log in. I already submitted a case form (# 00937917) but i just got an answer how to change my p...

Casual Listener

Hi all,   I have an Unlimited Account but if i log in i get a free account...I created my first Account with Facebook, so i have no Spotify name to use for log in. I already submitted a case...

Peter__

Community Legend

346 Views

3 replies

0 likes

Account
  • 346 Views
  • 3 replies
  • 0 likes

Spotify premium not working!

I've tried logging in and out several times via spotify details, Facebook and email and even reinstalling the app but nothing seems to work. My username is emmarenberg

Newbie

I've tried logging in and out several times via spotify details, Facebook and email and even reinstalling the app but nothing seems to work. My username is emmarenberg

meahtenoha

Spotify

556 Views

5 replies

0 likes

Premium
  • 556 Views
  • 5 replies
  • 0 likes

Solved!! Gift Card Issues

Hey spotify Someone in norway just bought spotify premium for me as a gift card, and paid with a norwegian card, visa card. But i live in Belgium and cant activate because my country on my profile is Belgium. I can`t edit the country on my profile, t...

Casual Listener

Hey spotify   Someone in norway just bought spotify premium for me as a gift card, and paid with a norwegian card, visa card. But i live in Belgium and cant activate becaus...

jellecolman

Casual Listener

879 Views

6 replies

0 likes

  • 879 Views
  • 6 replies
  • 0 likes

Solved!! New account has been made after the update

Hi, today I updated Spotify. When I laughed a new version I logged in by my Facebook account. I saw that I am logging in some new account - without my stars, playlist, etc. My friend is following my old account, which in I can't log. Could you help m...

Visitor

Hi, today I updated Spotify. When I laughed a new version I logged in by my Facebook account. I saw that I am logging in some new account - without my stars, playlist, etc. My friend is following my ...

Peter__

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Setup regular account - not tied to Facebook

I have a paid annual subscription on my account that is tied to my Facebook account. I would like to create a separate, standalone Spotify account that is no longer tied to my Facebook account using the same payment I've already made for the annual s...

Visitor

I have a paid annual subscription on my account that is tied to my Facebook account. I would like to create a separate, standalone Spotify account that is no longer tied to my Facebook account using ...

Peter__

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Premium account won't work on mobile

I too have the same problem! Spotify premium is active but my app won't says that I still need to buy into the premium and the only option I have is to 'learn more'. Please help

Casual Listener

I too have the same problem! Spotify premium is active but my app won't says that I still need to buy into the premium and the only option I have is to 'learn more'. Please help

Peter__

Community Legend

7669 Views

2 replies

0 likes

  • 7669 Views
  • 2 replies
  • 0 likes

Spotify primium app

I got spotify on my ipod touch and i wanted primium but i dont know where the option to do so is

Newbie

I got spotify on my ipod touch and i wanted primium but i dont know where the option to do so is

Peter__

Community Legend

276 Views

1 replies

0 likes

Account
Premium
  • 276 Views
  • 1 replies
  • 0 likes

someone else is using my spotify account

Hey, someone else is listening to songs I've never listened to using my spotify premium and it's showing up on my facebook. i've changed my password but it doesn't seem to help. what should i do to stop this?

Casual Listener

Hey, someone else is listening to songs I've never listened to using my spotify premium and it's showing up on my facebook. i've changed my password but it doesn't seem to help. what should i do to s...

Peter__

Community Legend

1856 Views

9 replies

0 likes

  • 1856 Views
  • 9 replies
  • 0 likes

Lost playlist

Hello spotify Community, I don't know how but i lost my playlist named "Songs" and i found it but it says that the username is all numbers its "1255344191" like the account has been deleted or something but the playlist is still there. That used to b...

Newbie

Hello spotify Community,   I don't know how but i lost my playlist named "Songs" and i found it but it says that the username is all numbers its "1255344191" like the account has been delete...

Peter__

Community Legend

237 Views

1 replies

0 likes

Account
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! After update, my playlist is gone

Hello, Yesterday, after installing the asked update on my mac book, the application restarts and all playlists where gone. (it automatically logs in again with my Facebook credentials) It looks like there is a new profile created, because I now have ...

Casual Listener

Hello, Yesterday, after installing the asked update on my mac book, the application restarts and all playlists where gone. (it automatically logs in again with my Facebook credentials) I...

R_one

Casual Listener

790 Views

3 replies

0 likes

Account
  • 790 Views
  • 3 replies
  • 0 likes

Double accounts linked to one Facebook

I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify accounts, both linked to the same Facebookaccount....

Casual Listener

I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify...

Hanners

Casual Listener

288 Views

2 replies

0 likes

Account
Free
Login
  • 288 Views
  • 2 replies
  • 0 likes

Account disabled after inquiry about 12 month charge

The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when. But I noticed I was charged 12 months instead of the regular 1 month, ok not really a big ...

Regular

The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when.   But I noticed I was charged ...

Fluffbollen

Regular

680 Views

9 replies

0 likes

  • 680 Views
  • 9 replies
  • 0 likes