Spotify premium not working!

Emma123 · 2013-09-25

I've tried logging in and out several times via spotify details, Facebook and email and even reinstalling the app but nothing seems to work. My username is emmarenberg

Adam · 2013-09-25

Hey @Emma123 - I've just taken a look at your account and the subscription you had through Telia was cancelled on the 18th September. If that wasn't what you were expecting, it's worth contacting Telia to query that. If it was a 9-month deal you had with them, you'll just need to resubscribe to get Premium back.

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cykor · 2013-09-25

Hello,

Same thing happened to me. I'm sure I've bought 1 year subscription but it stopped working yesterday for some reason. Could you please help me Adam? My username is borysw. Thank you.

Peter__ · 2013-09-25

@cykor - Was that a one year subscription via a partner or did you purchase a gift/eCard?

Peter

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cykor · 2013-09-25

@Peter I believe it was via partner because I think I vaguely remember Telia's logo being displayed somewhere on the welcome page. I bought it around January 24th, 2013.

meahtenoha · 2013-09-25

Hi cykor! You'll just need to follow Adam's advice above. Please contact Telia for details on your deal.

If it's expired you can subscribe via your debit card on your subscription page

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