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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80557 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654435 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734986 Views

18 replies

29 likes

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Friends can't see my playlists

Hi, I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's done the exact same thing as me. When she looks at my account she...

Newbie

Hi,   I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's...

Peter__

Community Legend

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
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Solved!! Wrong country w/ upgrading e-card

Hi, I'm traveling a lot, live in Belgium but I'm originally Dutch. I bought an e-card in The Netherlands and when I enter the e-card code it keeps telling me that my countries don't match and that you can only use them in the country where you bought...

Casual Listener

Hi,   I'm traveling a lot, live in Belgium but I'm originally Dutch. I bought an e-card in The Netherlands and when I enter the e-card code it keeps telling me that my countries don't match ...

Peter__

Community Legend

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

How can I deauthorize Spotify

Hi, Taken out an unlimited subscription. I initially used my desktop computer to do this. I wish I'd done it on my iPad....then I could carry Spotify anywhere in the house. How can I deauthorize my desktop computer then authoroize Spotify on my iPad?...

Newbie

Hi, Taken out an unlimited subscription. I initially used my desktop computer to do this. I wish I'd done it on my iPad....then I could carry Spotify anywhere in the house. How can I deauthorize my d...

Peter__

Community Legend

2297 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Disable displaying email in public profile

I don't want my email to be displayed in my profile under public statistics. How do I disable that?

Regular

I don't want my email to be displayed in my profile under public statistics. How do I disable that?

burabil

Regular

1491 Views

2 replies

0 likes

  • 1491 Views
  • 2 replies
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Payment???

I am now using free spotify and would like to switch to premium but I have tried several times with my mums MasterCard and PayPal and it is still saying payment failed??

Newbie

I am now using free spotify and would like to switch to premium but I have tried several times with my mums MasterCard and PayPal and it is still saying payment failed??

Peter__

Community Legend

308 Views

2 replies

0 likes

  • 308 Views
  • 2 replies
  • 0 likes

Time limit never ending?

My friend has had a free account for like 3 years and they have never got a time limit? Can anyone explain why? :3 Thanks Heather x

Casual Listener

My friend has had a free account for like 3 years and they have never got a time limit? Can anyone explain why? :3  Thanks Heather x 

its-heather-bro

Casual Listener

512 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Cannot proceed payment for Spotify Premium!

hi there! every time i try to upgrade to premium, i get this message: Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in a different country to the one you chose. Please try again or...

Casual Listener

hi there! every time i try to upgrade to premium, i get this message:   Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in...

Herbaliser

Casual Listener

2598 Views

2 replies

0 likes

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Lost all my playlists (and access to my own account))

I haven't lost all my playlists only my private ones and also the ability to actually login as myself! It started when I created a new spotify account to trick my friends into thinking my credit card had money on it (Actualy got the free trial shhhhh...

Newbie

I haven't lost all my playlists only my private ones and also the ability to actually login as myself!    It started when I created a new spotify account to trick my friends into thinki...

Liam

Community Legend

305 Views

1 replies

0 likes

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  • 1 replies
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Solved!! charged without getting premium

today July 5, 2013 12:52:38 PDT i was charged $10.72 from spotify i stopped my premium free trial a long time ago, and my account is not on premium even after the charge. i want to know why i was charged,and how i can get my refund, I DON'T EVEN HAVE...

Newbie

today July 5, 2013 12:52:38 PDT i was charged $10.72 from spotify    i stopped my premium free trial a long time ago, and my account is not on premium even after the charge. i want ...

Peter__

Community Legend

697 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify Price Change?

Hi, so for the past 9 months that I have been a spotify user, the charge has constantly been $9.99. Recently, (as in this month) I was charged $10.69. The difference is $0.70 and I don't really mind, I was just wondering why this is. Were taxes added...

Casual Listener

Hi, so for the past 9 months that I have been a spotify user, the charge has constantly been $9.99. Recently, (as in this month) I was charged $10.69. The difference is $0.70 and I don't really mind,...

Peter__

Community Legend

1669 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify won't let me log in on my computer!

I can log in on the web version and on my phone, but whenever I try logging in on my computer the log-in circle just keeps spinning. I have tried uninstalling and reinstalling Spotify. What do I do? This has been going on for over a week.

Casual Listener

I can log in on the web version and on my phone, but whenever I try logging in on my computer the log-in circle just keeps spinning.   I have tried uninstalling and reinstalling Spotify. ...

macysmiles

Newbie

3501 Views

5 replies

0 likes

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  • 5 replies
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All my friends and followers have disappeared

I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero. Interestingly, however, the playlists of mine that had followers still have them. I have tried logging...

Casual Listener

I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero.    Interestingly, however, the p...

LyndaZae

Casual Listener

7451 Views

26 replies

10 likes

bug
bugs
Facebook
Friends
problem
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Can't change payment method because card keeps getting declined!

I recently got a Visa debit giftcard and I wanted to change it to my form of payment for Spotify premium. I'm currently on the free trial but I plan on paying for it monthly once the trial runs out. The other debit card I put in when I first got the ...

Newbie

I recently got a Visa debit giftcard and I wanted to change it to my form of payment for Spotify premium. I'm currently on the free trial but I plan on paying for it monthly once the trial runs ...

Marnie2

Newbie

335 Views

2 replies

0 likes

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Spotify keeps taking a duplicate payment each month, why when I keep telling them of the mistake !

I have on preovious occasions brought to your attention that you keep taking duplicate payments from my account. And it has happened again this month, and I am still waiting for last months to get sorted !!

Casual Listener

I have on preovious occasions brought to your attention that you keep taking duplicate payments from my account. And it has happened again this month, and I am still waiting for last months to get so...

Joe

Community Legend

445 Views

4 replies

0 likes

  • 445 Views
  • 4 replies
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Spotify charged me after I cancelled my subscription

Hey, My cousin used my debit card information to connect to Spotify. Three weeks later, I came over again and asked het to cancel the free premium account. I saw her do it THREE times just to make sure. I still got charged for it. Is there anyway I c...

Casual Listener

Hey,    My cousin used my debit card information to connect to Spotify. Three weeks later, I came over again and asked het to cancel the free premium account. I saw her do it THREE time...

Joe

Community Legend

401 Views

4 replies

0 likes

  • 401 Views
  • 4 replies
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Charged twice and then charged again after I cancelled.

I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I don't have premium right now, yet it still charged ...

Newbie

I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I ...

Peter__

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Followers are missing! 07/05-13

Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. Any updates?

Regular

Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. Any...

Liam

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Solved!! I need my password

Hi, I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify. The password from Spotify doesn't seem to match my facebook password. When I try to retrieve the password by clicking ...

Casual Listener

Hi,   I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify.   The password from Spotify doesn't seem to mat...

Liam

Community Legend

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

Solved!! Can't see messages

I joined Spotify yesterday and submitted a question about how it works, i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your Profile" screen with my user id filled in. when i click "s...

Visitor

I joined Spotify yesterday and submitted a question about how it works,  i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your P...

Liam

Community Legend

2753 Views

4 replies

0 likes

  • 2753 Views
  • 4 replies
  • 0 likes

invalid song selections

When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know.For example, I posted a screenshot where I wanted to grab the "I'll sleep when you're dead (bonus track version) an...

Newbie

When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know. For example, I posted a screenshot where I wanted to grab th...

Peter__

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes