Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14787 Views

7 replies

11 likes

Security
  • 14787 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553623 Views

991 replies

116 likes

Account
  • 553623 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131165 Views

74 replies

12 likes

Account
Login
Premium
  • 131165 Views
  • 74 replies
  • 12 likes

Languge of Spotify after update!

Can someone help, I update my spotify and after that Spotify speaks some very unknow language! There ar not anymore normal alphabet, only something very weird letters... All my playinglist are same, but everything else not.

Newbie

Can someone help, I update my spotify and after that Spotify speaks some very unknow language! There ar not anymore normal alphabet, only something very weird letters... All my playinglist are same, ...

Peter__

Community Legend

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

Solved!! Payment problem via Facebook

ok so im trying to buy a subscription again i click premium at the top get premium then i click confirm purchase ..it then says processing and proceeds to ttake me to MY facebook page and asks for a password i put it in and it takes me back to the co...

Casual Listener

ok so im trying to buy a subscription again   i click premium at the top   get premium   then i click confirm purchase ..it then says processing and proceeds to ttake me to...

Thedev

Community Legend

553 Views

6 replies

0 likes

  • 553 Views
  • 6 replies
  • 0 likes

please help me!! billing on unknown account

Hello, I am being billed for spotify on my debit card, but cant figure out what account is being billed, ive logged into spotify using every possible username i could have ever had for trials and what not and do not know how to reach a human to speak...

Newbie

Hello,    I am being billed for spotify on my debit card, but cant figure out what account is being billed, ive logged into spotify using every possible username i could have ever had f...

Taylor

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Not receiving reset password email + can't access on android app

Hey, Im not receiving reset password email! +can't access on android appPlease help

Visitor

Hey, Im not receiving reset password email! +can't access on android app Please help

Taylor

Community Legend

275 Views

1 replies

0 likes

Login
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

All of my playlists are gone

When I signed into spotify today, spotify told me that I was a new user and now all my playlists are gone...

Newbie

When I signed into spotify today, spotify told me that I was a new user and now all my playlists are gone...

Taylor

Community Legend

257 Views

1 replies

1 likes

Account
  • 257 Views
  • 1 replies
  • 1 likes

Solved!! premium not working.

Hi! I have had premium for a couple of month and paid every month - and suddenly I have free. The last withdrawn from my account was 4th of sept

Casual Listener

Hi!   I have had premium for a couple of month and paid every month - and suddenly I have free. The last withdrawn from my account was 4th of sept

lagepersson

Casual Listener

394 Views

2 replies

0 likes

Account
Premium
Subscription
  • 394 Views
  • 2 replies
  • 0 likes

Please help...I believe somone has hacked or hijacked my spotify account.

I had not been able to see my library for the last couple days and out of nowhere I download spotify and notice someone has hacked into and is downloading random **bleep**. I don't listen to most of the stuff they do and have downloaded things the la...

Newbie

I had not been able to see my library for the last couple days and out of nowhere I download spotify and notice someone has hacked into and is downloading random **bleep**.  I don't listen to mo...

Thedev

Community Legend

254 Views

1 replies

0 likes

Account
Free
Security
  • 254 Views
  • 1 replies
  • 0 likes

Trial Upgrade- not synced to iphone

Hi, I downloaded Spotify app on to my iphone, and it says its a 48 hour trial. I have been online and upgraded to the 30 days extended premium trial & given my card details etc, however when i go on to my iphone- it still shows as having '48 hours re...

Casual Listener

Hi, I downloaded Spotify app on to my iphone, and it says its a 48 hour trial. I have been online and upgraded to the 30 days extended premium trial & given my card details etc,  however whe...

meahtenoha

Spotify

413 Views

6 replies

0 likes

  • 413 Views
  • 6 replies
  • 0 likes

Solved!! Accidently deleted my starred playlist with over 4,000 tracks

Being the idiot I am I mistakingly deleted all my starred track via a ctrl+A and Ctrl+D accidental keystroke. I was looking for a command that used to be in spotify before the last major update and somehow struck the keys in that order. Just like tha...

Casual Listener

Being the idiot I am I mistakingly deleted all my starred track via a ctrl+A and Ctrl+D accidental keystroke.   I was looking for a command that used to be in spotify before the last major u...

Shatter_Force

Casual Listener

388 Views

2 replies

0 likes

Account
  • 388 Views
  • 2 replies
  • 0 likes

Premium Account Hacked

Hi. My Spotify Premium account has been hacked. The reason I know this is because my reset password no longer works and my password doesnt work. Please can you investigate this pressing issue. Please also address the fact that this is not the first n...

Regular

Hi. My Spotify Premium account has been hacked. The reason I know this is because my reset password no longer works and my password doesnt work. Please can you investigate this pressing issue. Please...

meahtenoha

Spotify

877 Views

9 replies

0 likes

Premium
Security
  • 877 Views
  • 9 replies
  • 0 likes

Program problems!!!

I've been having a problem with Spotify closing out on my macbook while perfoming tasks such as deleting songs from playlists or moving songs from artist pages to playlists. These are simple tasks that closes the entire program even from my task bar ...

Casual Listener

I've been having a problem with Spotify closing out on my macbook while perfoming tasks such as deleting songs from playlists or moving songs from artist pages to playlists.  These are simple ta...

Dude45

Casual Listener

352 Views

5 replies

0 likes

Premium
  • 352 Views
  • 5 replies
  • 0 likes

Update Yersterday :-O

Hello, I have a Problem. Yesterday I update the app. If i was finished, i want to login with my facebook account, so it create a new user. Why?? I doens´t understand it. My favourits music list is cleanet and i have a premium account for 30days. But ...

Casual Listener

Hello,   I have a Problem. Yesterday I update the app. If i was finished, i want to login with my facebook account, so it create a new user. Why??   I doens´t understand it. ...

Peter__

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Can't Subscribe

I've been trying to subscribe to Premium for two weeks. I don't really need the 30-day trial, but that is the only choice. It won't accept my active visa/debit card. Probably the bank won't process a $0.00 debit. Idk. Why can't I just subscribe?! I'm...

Casual Listener

I've been trying to subscribe to Premium for two weeks.  I don't really need the 30-day trial, but that is the only choice. It won't accept my active visa/debit card.  Probably the bank won...

Thedev

Community Legend

484 Views

3 replies

0 likes

  • 484 Views
  • 3 replies
  • 0 likes

My wife's Facebook account is connected to my Spotify and I cannot disconnect it

I already did everything I've found on this board with similar topic but it doesn't work. I disconnected and reconnected several times Spotify and Facebook, I log in with my account but still my wife's profile is on. I appreciate any help.

Regular

I already did everything I've found on this board with similar topic but it doesn't work. I disconnected and reconnected several times Spotify and Facebook, I log in with my account but still my wife...

Peter__

Community Legend

1030 Views

16 replies

0 likes

Account
  • 1030 Views
  • 16 replies
  • 0 likes

After Update - Can't log in to my Premiumaccount but to a new Facebookaccount.

Hey guys, hope somebody is able to help me - I wrote 3 mails to the support-team but won't get an answer at all, so I'll try here: After restarting spotify for an update last week it wouldn't let me log in to my Account, but strangely logged me in to...

Visitor

Hey guys, hope somebody is able to help me - I wrote 3 mails to the support-team but won't get an answer at all, so I'll try here: After restarting spotify for an update last week it wouldn't let m...

Peter__

Community Legend

1165 Views

23 replies

0 likes

Account
Premium
  • 1165 Views
  • 23 replies
  • 0 likes

Contacting Spotify Support - Account Hijacked

Hi, My Spotify account was hijacked last week and eventually I was able to get through to Spotify support, however the last email I received was on Tuesday morning/afternoon and after proving that it is my account, was offered to reset my email to my...

Regular

Hi,   My Spotify account was hijacked last week and eventually I was able to get through to Spotify support, however the last email I received was on Tuesday morning/afternoon and after prov...

MaDDMaTT5000

Regular

561 Views

8 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 561 Views
  • 8 replies
  • 0 likes

Solved!! Premium not working at all

It worked on my laptop for over a month but not on my ipad or android. I tried the login/logout/reinstall several times to no avail. I tried it on my laptop yesterday now it doesn't work on there either. My subscription status on the website says I h...

Casual Listener

It worked on my laptop for over a month but not on my ipad or android. I tried the login/logout/reinstall several times to no avail. I tried it on my laptop yesterday now it doesn't work on there eit...

XavierAH

Casual Listener

383 Views

2 replies

0 likes

Account
Premium
Subscription
  • 383 Views
  • 2 replies
  • 0 likes

Spotify in greece

Why spotify doesn´t work in Greece?

Newbie

Why spotify doesn´t work in Greece?

Gregoris

Spotify Legend

6960 Views

18 replies

0 likes

  • 6960 Views
  • 18 replies
  • 0 likes

Could some admin update the email address on my account to my current facebook one?

I changed my email address on facebook a few weeks ago. I notice now though, when I login with facebook into spotify, my spotify account still has my old email address in it. I cannot change the mail address myself, there is just a link that takes yo...

Casual Listener

I changed my email address on facebook a few weeks ago. I notice now though, when I login with facebook into spotify, my spotify account still has my old email address in it.   I cannot ch...

Smock

Casual Listener

283 Views

2 replies

0 likes

Account
  • 283 Views
  • 2 replies
  • 0 likes

Help can't upgrade

I have unlimited and thrying to upgrade and it says its not avaiable why would this be ???

Newbie

I have unlimited and thrying to upgrade and it says its not avaiable why would this be ???

Thedev

Community Legend

185 Views

1 replies

0 likes

Premium
  • 185 Views
  • 1 replies
  • 0 likes