Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Could some admin update the email address on my account to my current facebook one?

Could some admin update the email address on my account to my current facebook one?

I changed my email address on facebook a few weeks ago.

I notice now though, when I login with facebook into spotify, my spotify account still has my old email address in it.

 

I cannot change the mail address myself, there is just a link that takes you to facebook - where my email address is correct.

 

Could an Admin or somebody get my spotify email synchronised to my facebook?

 

(All I could find on the forums was somebody else who had the same problem, but a mod updated theirs or something)

 

Also - great work on the standard support email response

Look at community or FAQs and 'We're sure that these solutions will help you with your query'

NOT HELPFUL AT ALL. The only reason I bothered filling the support form out was because I'd already looked on the community and FAQs and couldn't find anything ¬_¬

Reply
2 Replies

Hello, @SmockYou should be able to edit your e-mail address at any time on this page. It's strange that this option isn't available for you. Just get in touch with the customer services team using the online contact form and they will be able to get this sorted out for you. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly.

Unfortunately Email, Gender and DOB fields are all greyed out (as I assume they get pulled from facebook)

 

There's a little bubble comment next to them that says 'These fields can be edited on your Facebook account page.'

 

But of course when I follow that link, it just takes me to facebook where the correct is already set.

 

I will try replying to the standard email response they sent me. I just wish it said something like 'If you have already looked in the commuity pages and the FAQs and still need help, reply to this email'

 

Cheers.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random