My wife's Facebook account is connected to my Spotify and I cannot disconnect it

[andresmosto]

I already did everything I've found on this board with similar topic but it doesn't work. I disconnected and reconnected several times Spotify and Facebook, I log in with my account but still my wife's profile is on. I appreciate any help.

[Jamie]

Hi there,

Welcome to the Community.

That's strange - from looking at your account on our system, your account appears to be connected to the Facebook of a Domingo. Is this the right FB account?

[andresmosto]

Indeed it is, but when I open my Spotify program my wife's Facebook appears. I've tried even uninstalling and installing the program again and rebooting the computer and still the same

[Jamie]

Could you try logging in to our web player and let us know if you're seeing the same thing?

[andresmosto]

Same thing with the webplayer, my wife's Facebook

[andresmosto]

Is there anything else you can do to help me this matter? I don't know what else I can do and there is no telephone support to solve these kind of problems. Attached you may find a print screen with my Spotify and my wife's Facebook

[Peter__]

Can you try logging out and back in again making sure you are using your Spotify Username "andresmosto" and your Spotify password? 

I can confirm like above your account shows as Domingo for me. 

Peter

[andresmosto]

I did it and still the same. I never log in with Facebook I always do it with andresmosto and then I connect and disconnect Facebook from preferences. Even when I tried to log in with my facebook user (domingomosto@gmail.com) and password I still get my wife's user.

[Peter__]

I know its a real pain, but could you try a clean reinstallation of the client including manually deleting the specified folder (since it looks like you are using a mac) and let us know if that helps? 

Peter

[andresmosto]

I've tried, but when I went to Library I couldn find these 2 folders 

• ~/Librería/Caches/com.spotify.Client
• ~/Librería/Application Support/Spotify

There were only com.apple and com.hp in Caches and there was no Spotify in Application Supoort.

I did it anyway but with the same result: I don't know what else to do...

[andresmosto]

Thank you very much for your help Peter

[Peter__]

Trying to see if anyone else in the super user team has any suggestions for you!

Peter

[Greg]

Hey andresmosto!

I've had a little tamper with your account, hope you don't mind.

Please try logging in now, you might need to re-link your Facebook account but you should be good to go after that. 

[andresmosto]

I don't mind, thank you for helping me. I've tried and now the webplayer seems fine but the Spotify program remains the same...I attached recent print screens so you can see it.

[Peter__]

Would you be able to try another clean reinstall and see if that finally kicks it into gear? 

Peter

[andresmosto]

I've tried again, but when I go to delete the folders that a clean reinstall require I don't find them. I think that's maybe why I still get the same problem... Am I doing something wrongly?

[Peter__]

If its not there then it is possible it was removed automatically in the uninstall process. 

All I can suggest is give it a little time, now its showing correctly in the web player hopefully it will sync across the desktop.

Peter