Contacting Spotify Support - Account Hijacked

[MaDDMaTT5000]

Hi,

My Spotify account was hijacked last week and eventually I was able to get through to Spotify support, however the last email I received was on Tuesday morning/afternoon and after proving that it is my account, was offered to reset my email to my choosing. I responded with what the email asked for though I haven't heard any updates or seen any changes to my account since. I've tried contacting Spotify Support since raising other support tickets while referencing my original ticket but I've still not heard anything.

Any suggestions to get this chased?

Thanks in advance 🙂

[Peter__]

Hey 🙂 

Would you be able to post your case number (#) from the email conversation where you provided those account verification details, its normally in one of those emails! 

If you post that, we can escalate it to the team to find out what is going on with it for you.

Peter

[MaDDMaTT5000]

Hi,

Here's the case number: # 00928421

Thanks! 🙂

[Peter__]

I've asked a member of the Spotify team to check this out for you 😉 

Peter

[MaDDMaTT5000]

Much appreciated! Thank you! 🙂 🙂

[MaDDMaTT5000]

Just out of curiosity; will they be contacting me using the email tied to the case number or the email on my account?

[Greg]

Hey MaDDMaTT5000!

Sorry for the delay on this, I have sent your case to be dealt with straight away so keep an eye on your inbox. 

[Peter__]

I am not sure since I can't see your case details, however a member of the team will normally post here too once they pick it up, so if you are having issues getting the emails just let them know.

Peter

[MaDDMaTT5000]

Thanks Greg, will do!

Thanks Peter! 🙂