subscription

[ericroman10]

so I clicked to get the student deal 4.99$ and put my card info and pressed continued but didn't have proof of being a student so I went back thinking I wouldn't be charged but I still get charged and I'm still not premium so do I get my money back or am I getting premium?

[LordRollin]

Hi @ericroman10. If your method of payment shows a charge but you never completed the transaction, and you do not have premium features, then you are most likely seeing a pre-authorization charge. The short version is that these are holds on your account to ensure that it does, and will contain enough funds to cover the transaction when Spotify actually claims the funds. If the transaction was never completed then the hold should be dropped within a few business days and no funds actually taken from your account. If you're interested in a more complete explanation then the Wikipedia article linked above should suffice. If the charge ultimately does not get dropped and you still do not have access to premium, then please reach out to me and I'll help get it sorted.