trial/payment problems

shortie10 · 2015-02-20

I'm having issue trying to upgrade to premium but its not letting me because it says oops bad card or payment provider and already talked to the bank they said can't take something for zero dollars

AceSteeleYT · 2015-02-20

That's odd! Welcome to the Community!

Try contacting Support to help you!

https://www.spotify.com/us/about-us/contact/contact-spotify-support/

If you get an automated email, then reply back even if it says "do not reply".

Support should get to you within 24-48 hours!

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MattSuda · 2015-02-20

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

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