Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
75922 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
93315 Views
9 replies
2 likes
I made my Spotify account a while back with just the free version, but my family just made a premium account and they say you can accounts linked to it. I just don't know how to do it.
I made my Spotify account a while back with just the free version, but my family just made a premium account and they say you can accounts linked to it. I just don't know how to do it.
Spotify Star
342 Views
1 replies
0 likes
Hi My account appears to have been hacked and the password changed - someone is playing music at the same time as I am trying to! I've raised a support ticket #02472097!
Hi My account appears to have been hacked and the password changed - someone is playing music at the same time as I am trying to! I've raised a support ticket #02472097!
Spotify Star
323 Views
2 replies
0 likes
I'm trying to cancel my subscription but always get failure at the last step of 'AUTHORIZE USING FACEBOOK'. The error message is: Oops! Something went wrong, please try again or check out our help area. PS: the steps of cancelling a subscription are ...
I'm trying to cancel my subscription but always get failure at the last step of 'AUTHORIZE USING FACEBOOK'. The error message is: Oops! Something went wrong, please try again or check out our he...
Newbie
459 Views
2 replies
0 likes
Hello! I'm having trouble logging into Spotify Web Play on my Chrome Browser. Upon signing in, "Connecting to Spotify" spins indefinitely. This is a new problem since switching to a Lenovo running Windows 8.1. This problem appears to be in Chrome and...
Hello! I'm having trouble logging into Spotify Web Play on my Chrome Browser. Upon signing in, "Connecting to Spotify" spins indefinitely. This is a new problem since switching to a Lenovo running Wi...
Casual Listener
682 Views
1 replies
0 likes
my friends have it and they know how to get it but my account doesn't show it. Help please
my friends have it and they know how to get it but my account doesn't show it. Help please
Spotify Star
454 Views
1 replies
0 likes
Hello i am trying to link my unidays account to my spottify to get spotify premium for half price, but every time i do, it says i am not elgible, but i am, i am verified and everything on unidays as i am in my second year in university. I am currentl...
Hello i am trying to link my unidays account to my spottify to get spotify premium for half price, but every time i do, it says i am not elgible, but i am, i am verified and everything on unidays as ...
Spotify Star
258 Views
1 replies
0 likes
I canceled my Spotify premium back in December, but my card keeps getting charged the $4.99 per month (I have the student discount). So far I've been charged for January and February. I contacted support, but they never responded. Any ideas or help?
I canceled my Spotify premium back in December, but my card keeps getting charged the $4.99 per month (I have the student discount). So far I've been charged for January and February. I contacted sup...
Community Legend
263 Views
1 replies
0 likes
After verifying my college, I signed up for the trial, then promptly canceled my subscription, thinking I would go ahead and do it now, then renew if I liked Spotify. Well, a month goes by and I forgot to renew it, then everytime I go to the Student ...
After verifying my college, I signed up for the trial, then promptly canceled my subscription, thinking I would go ahead and do it now, then renew if I liked Spotify. Well, a month goes by and I forg...
Spotify Star
872 Views
7 replies
0 likes
We're a brand and are trying to change the profile picture on Spotify. We don't want to connect it to a Facebook account as we'll want to use our brand's Facebook Page. Any help is appreciated!
We're a brand and are trying to change the profile picture on Spotify. We don't want to connect it to a Facebook account as we'll want to use our brand's Facebook Page. Any help is a...
Spotify Star
1047 Views
2 replies
1 likes
I'm having issue trying to upgrade to premium but its not letting me because it says oops bad card or payment provider and already talked to the bank they said can't take something for zero dollars
I'm having issue trying to upgrade to premium but its not letting me because it says oops bad card or payment provider and already talked to the bank they said can't take something for zero dollars
Spotify Star
576 Views
2 replies
0 likes
Hi, everybody, I hope somebody has a good advice. I subscribed to Spotify from germany but now I am in the US and it is not allowing me to update my country. It is asking to update my credit card info but when trying to do so it is not allowing me to...
Hi, everybody, I hope somebody has a good advice. I subscribed to Spotify from germany but now I am in the US and it is not allowing me to update my country. It is asking to update my credit card inf...
Community Legend
332 Views
1 replies
0 likes
Hi I have a new sportify account that is premium and I want to connect it to facebook. The old one is still connected and I can't delete it or connect the new account to facebook? So poor service that I can not do this online!
Hi I have a new sportify account that is premium and I want to connect it to facebook. The old one is still connected and I can't delete it or connect the new account to facebook? ...
Community Legend
291 Views
1 replies
0 likes
I signed up for Spotify Premium mid-December of last year because it has a promo of 2 months free. But when I got my credit card statement, Spotify charged me 129 PhP. Help! Im supposed to have Premium for 2 months free of charge.
I signed up for Spotify Premium mid-December of last year because it has a promo of 2 months free. But when I got my credit card statement, Spotify charged me 129 PhP. Help! Im supposed to have Premi...
Community Legend
282 Views
1 replies
0 likes
My accout doesnt connect to facebook, when I try to do the connection by entering the account information the window just show a message "OK" and the account aren't interconnected. Does somebody have the same issue? Thank u for the Help!
My accout doesnt connect to facebook, when I try to do the connection by entering the account information the window just show a message "OK" and the account aren't interconnected. Does somebody have...
Community Legend
338 Views
1 replies
0 likes
My username is oegstgeestmarco. Could you please log me out on all devices? Thank you!
My username is oegstgeestmarco. Could you please log me out on all devices? Thank you!
Community Legend
221 Views
1 replies
0 likes
hi i have this error trying to link my account with my facebook aaccount. please, help me.
hi i have this error trying to link my account with my facebook aaccount. please, help me.
Spotify Star
586 Views
1 replies
0 likes
Someone please help! So I found out late in the game, after getting completely hooked to Spotify, that my Facebook account and my Spotify were linked. This meant that if I canceled Facebook, I would no longer be able to access my Spotify account beca...
Someone please help! So I found out late in the game, after getting completely hooked to Spotify, that my Facebook account and my Spotify were linked. This meant that if I canceled F...
Spotify Star
311 Views
1 replies
0 likes
Hi, I've a premium account on spotify with "". Facebook has introduced new rules and therefore i had to stop my Facebook account because we used this account for business. Hereby, this Faccebook account don't exist anymore, and now i can't login anym...
Hi, I've a premium account on spotify with "<Snip-Email Privacy ~Anthony>". Facebook has introduced new rules and therefore i had to stop my Facebook account because we used ...
Spotify Star
798 Views
3 replies
0 likes
hi, i want to pay for premium. i clicked on the students deal for 5€ a month. i dont have a credit card or paypal account, so i chose klarna. when i put in my data and click on submit i'll get an error message that says: something is wrong, try again...
hi, i want to pay for premium. i clicked on the students deal for 5€ a month. i dont have a credit card or paypal account, so i chose klarna. when i put in my data and click on submit i'll...
Spotify Star
1776 Views
1 replies
1 likes
I deleted my facebook account and now i can't use Spotify anymore. i somehow guessed i was using my email linked to my spotify account because i've been using spotify since 2012, somehow i just thought that facebook login wasn't even available when i...
I deleted my facebook account and now i can't use Spotify anymore. i somehow guessed i was using my email linked to my spotify account because i've been using spotify since 2...
Spotify Star
1105 Views
2 replies
1 likes
