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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9150 Views
  • 2 replies
  • 9 likes
  • Security
  • 9150 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483177 Views
  • 979 replies
  • 111 likes
  • Account
  • 483177 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211208 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211208 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121087 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121087 Views
  • 72 replies
  • 12 likes

1 account 2 charges

So...I wanted to play 4 devices offline. I tried to add another Premium Accoun t($12.99 after "Free Month"). Instead, I now have the same account and I am being charged $9.99 for the original account and $12.99 for the "new" one. I cannot even find t...

  • Casual Listener
  • So... I wanted to play 4 devices offline. I tried to add another Premium Accoun t($12.99 after "Free Month").  Instead, I now have the same account and I am being charged $9.99 for the original...
  • user-removed
  • Not applicable
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium
  • 242 Views
  • 1 replies
  • 0 likes

error code 410 - possibly account has been hacked - No response from Spotify!!!

Hi There,I recently discovered on Monday 28th that i couldn't access Spotify and when i logged in i was getting error code 410. I followed the online instructions on how to reset your password but i didn't receive any emails to my regsisted email acc...

  • Newbie
  • Hi There, I recently discovered on Monday 28th that i couldn't access Spotify and when i logged in i was getting error code 410. I followed the online instructions on how to reset your password bu...
  • MikeBen
  • Regular
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Solved!! Badge Spam

Just received a bunch of emails telling me that I've been awarded badges for being here 2 years, 1 month, 1 week, etc. Bug in your system?

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  • Casual Listener
  • Just received a bunch of emails telling me that I've been awarded badges for being here 2 years, 1 month, 1 week, etc.   Bug in your system?  
  • aekiameh
  • Gig Goer
  • 3570 Views
  • 19 replies
  • 3 likes
  • Account
  • 3570 Views
  • 19 replies
  • 3 likes

How to delete account?

Hi. How to delete my account?

  • Newbie
  • Hi. How to delete my account?
  • Pete
  • Roadie
  • 444 Views
  • 5 replies
  • 0 likes
  • Account
  • 444 Views
  • 5 replies
  • 0 likes

Spotify premium

I had purchase spotify premium when I was a sprint customer. I than had drop the wireless sprint service. By doing so. They stop my spotify premium. As a paying customer I should be entitled to my spotify service.

  • Casual Listener
  • I had purchase spotify premium when I was a sprint customer. I than had drop the wireless sprint service. By doing so. They stop my spotify premium. As a paying customer I should be entitled to my sp...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Diffrence between premium computer and premium smartphone

Hi, This morning, I subscribed to Spotify Premium (from France) with my Smartphone and consequently I paid 12.99€ per month, with a trial period of 7 days.Then, I connected my account on my computer and I saw that it's only 9.99€ per month, with a tr...

  • Casual Listener
  • Hi,   This morning, I subscribed to Spotify Premium (from France) with my Smartphone and consequently I paid 12.99€ per month, with a trial period of 7 days. Then, I connected my account on m...
  • MattSuda
  • Spotify Star
  • 2981 Views
  • 5 replies
  • 0 likes
  • Premium
  • 2981 Views
  • 5 replies
  • 0 likes

family subscription

Just upgrade to family plan and still only one can listen at a time. If both are on one gets booted off. How do we both listen at the same time like your suppose to?

  • Casual Listener
  • Just upgrade to family plan and still only one can listen at a time. If both are on one gets booted off. How do we both listen at the same time like your suppose to?
  • MattSuda
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 200 Views
  • 3 replies
  • 0 likes

Can't login

Hi,I'm using an Android phone. I have a UK subscription to Spotify premium, but I'm currently travelling in South Africa.As from last week I can no longer log in on either my phone or desktop.I use a Facebook login.On Android it just says 'Logging in...

  • Regular
  • Hi, I'm using an Android phone. I have a UK subscription to Spotify premium, but I'm currently travelling in South Africa. As from last week I can no longer log in on either my phone or desktop. ...
  • MattSuda
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Login
  • 266 Views
  • 1 replies
  • 0 likes

premium membership

Can somebody tell me why Spotify cancelled my premium membership? I did not request for it and I am a little bit pissed off that you did without any warning. I am also annoyed that after I sent you a email to ask about this you told me to come back t...

  • Casual Listener
  • Can somebody tell me why Spotify cancelled my premium membership? I did not request for it and I am a little bit pissed off that you did without any warning.  I am also annoyed that after I sen...
  • MattSuda
  • Spotify Star
  • 250 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 250 Views
  • 2 replies
  • 0 likes

Transitioning to Family Plan

I was wondering if anyone could answer a question I was having regarding transitioning to a Family Plan. Currently my wife and I both pay for our own Premium Subscriptions at $9.99/account. I would like to end up with us paying $15/month on a single ...

  • Newbie
  • I was wondering if anyone could answer a question I was having regarding transitioning to a Family Plan.  Currently my wife and I both pay for our own Premium Subscriptions at $9.99/account. &nb...
  • MattSuda
  • Spotify Star
  • 532 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 532 Views
  • 2 replies
  • 0 likes

Spotify has been paused because your account is being used somewhere else

Hi I have premium family plan and I have a problem with Spotify app for Mac 1.0.1.1060.gc75ebdfd I tried to Sign out everywhere here https://www.spotify.com/us/account/overview/, doesn't work I also read here and here here, but still th same. I'm for...

  • Newbie
  • Hi   I have premium family plan and I have a problem with Spotify app for Mac 1.0.1.1060.gc75ebdfd   I tried to Sign out everywhere here https://www.spotify.com/us/a...
  • MattSuda
  • Spotify Star
  • 620 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 620 Views
  • 3 replies
  • 0 likes

quiero tener mi cuenta vinculada a mi correo electrónico y no iniciar con Facebook

necesito poder iniciar mi cuenta con mi correo electronico y no con mi cuenta de facebook. estoy desvinculando todo de mi facebook y creo que poder tener spotify vinculado a mi correo electronico es mas seguro. y no quiero perder mis playlists creand...

  • Newbie
  • necesito poder iniciar mi cuenta con mi correo electronico y no con mi cuenta de facebook. estoy desvinculando todo de mi facebook y creo que poder tener spotify vinculado a mi correo electronico es ...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! How to purchase for 2x 12 Month Family Subscriptions

Hi everyone, We'd like to purchase two 12 month subscriptions for Spotify under the Family Subscription. I understand that you can upgrade to a family plan and benefit from a 50% discount on subsequent licenses below: https://www.spotify.com/au/famil...

  • Newbie
  • Hi everyone,   We'd like to purchase two 12 month subscriptions for Spotify under the Family Subscription.   I understand that you can upgrade to a family plan and benefit from a 50% di...
  • MattSuda
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! premium account hacked

Seems I was an idiot and didn't change my password in a while. Seems my account is hacked. I was wondering if there was a more direct way to get into contact with spotify or if it was only through the form. thanks in advance

  • Casual Listener
  • Seems I was an idiot and didn't change my password in a while. Seems my account is hacked.  I was wondering if there was a more direct way to get into contact with spotify or if it was only thr...
  • MattSuda
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Login
  • 243 Views
  • 1 replies
  • 0 likes

Student Discount

I am a college student and would like to switch from regular to student in order to get the student discount. I forgot to cancel my current subscription before I was charged. Is there anyway I can get refunded the $9.99 for this month and start using...

  • Newbie
  • I am a college student and would like to switch from regular to student in order to get the student discount. I forgot to cancel my current subscription before I was charged. Is there anyway I can ge...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Cannot log into my account

I signed up for Spotify using a FaceBook account I have deactivated...now I can no longer login into Spotify. How can I retrieve my account? I have sent numerous messages to Spotify about this with no response and I am still being charged!!

  • Newbie
  • I signed up for Spotify using a FaceBook account I have deactivated...now I can no longer login into Spotify. How can I retrieve my account? I have sent numerous messages to Spotify about this with n...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Login
  • 208 Views
  • 1 replies
  • 0 likes

Spotify Student sign up isn't working when signing in with Facebook

I pay for premium and want to change my account to a student's account to get the 50% student discount. However, when I go on the https://www.spotify.com/us/student/ website and sign into my account through Facebook, it takes me to my account's infor...

  • Newbie
  • I pay for premium and want to change my account to a student's account to get the 50% student discount. However, when I go on the https://www.spotify.com/us/student/ website and sign into my acc...
  • MattSuda
  • Spotify Star
  • 759 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 759 Views
  • 5 replies
  • 0 likes

Purchased Gift card for subscription but email was never sent to recipeint

Hello, Let me begin by saying that I've been a premium member for about ~1 year now and I very much appreciate the service you have to offer. However, I must be quite frank, the customer service is awful. I put in a ticket two days ago and I've still...

  • Newbie
  • Hello,   Let me begin by saying that I've been a premium member for about ~1 year now and I very much appreciate the service you have to offer. However, I must be quite frank, the customer s...
  • MattSuda
  • Spotify Star
  • 468 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 468 Views
  • 4 replies
  • 0 likes

Support did not read my email and responded with a stock message

I sent a message to the support email as follows: I am having trouble changing my premium subscription to the student discount. I have tried to follow the FAQ steps under "Can I get the US student discount if I have Premium?", however when I go throu...

  • Newbie
  • I sent a message to the support email as follows:                        I am having trouble changing my premium subscription to the stud...
  • MattSuda
  • Spotify Star
  • 342 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 342 Views
  • 1 replies
  • 1 likes