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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420921 Views
  • 965 replies
  • 108 likes
  • Account
  • 420921 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186266 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186266 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103405 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103405 Views
  • 69 replies
  • 10 likes

Alben nicht verfügbar

Ich habe mir ein Spotify premium account zugelegt. Mein Account ist aber ein US-Account. Ich habe bemerkt das es die neuen Deutschen Alben wie CCN3 oder Almaz nicht gibt obwohl meine Freunde mit einem Deutschen Spotify Accounts es anhören können. Wor...

  • Newbie
  • Ich habe mir ein Spotify premium account zugelegt.  Mein Account ist aber ein US-Account. Ich habe bemerkt das es die neuen Deutschen Alben wie CCN3 oder Almaz nicht gibt obwohl meine F...
  • MattSuda
  • Spotify Star
  • 608 Views
  • 4 replies
  • 1 likes
  • 608 Views
  • 4 replies
  • 1 likes

can't open a playlist

I have one playlist which I can;t open. It was fine before, but now it is always redirecting to the browser page. How can I get my songs back? I use the Iphone and Ipad app

  • Newbie
  • I have one playlist which I can;t open. It was fine before, but now it is always redirecting to the browser page. How can I get my songs back? I use the Iphone and Ipad app
  • MattSuda
  • Spotify Star
  • 1424 Views
  • 1 replies
  • 0 likes
  • Other
  • 1424 Views
  • 1 replies
  • 0 likes

PLEASE HELP!!!

I paid spotify premium with my debit card, when I was paying spotify premium a message like this appear:payment has not been made but do not worry is not made any charge to your card. and today I saw my statement of account and I have 3 charges from ...

  • Newbie
  • I paid spotify premium with my debit card, when I was paying spotify premium a message like this appear:payment has not been made but do not worry is not made any charge to your card. and today I saw...
  • MattSuda
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Hacked account

Hi Guys! Please help me, my account seems to be hacked and i'd really like it back!02484151 is the case number, maximilianvdit is my username. my email ends with vd-it.nl and there's a gmail.com address residing in my account now...?I've tried to res...

  • Newbie
  • Hi Guys!   Please help me, my account seems to be hacked and i'd really like it back! 02484151 is the case number, maximilianvdit is my username. my email ends with vd-it.nl and there's a...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Email is already in use, but I never opened an account!!

I installed spotify to create an account, I was told my email address was already in use. However, I never created a spotify account. I went through the password reset process. But now, I need to change the username that was created under my email, a...

  • Visitor
  • I installed spotify to create an account, I was told my email address was already in use. However, I never created a spotify account. I went through the password reset process. But now, I need to cha...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Didn't get the option to start a student account after creating Premium account.

Hello, I wasnt aware that there was a student rate when I signed up for my Premium account. I have followed the steps to change my premium account into a student account, but it will not let me change it. Is there any way to change my status without ...

  • Newbie
  • Hello,  I wasnt aware that there was a student rate when I signed up for my Premium account.  I have followed the steps to change my premium account into a student account, but it will ...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Buggy playlist organization

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-...

  • Casual Listener
  • I have a lot of playlists and artists which are all organized alphabetically, and when adding or moving playlist folders via drag-and-drop method, Spotify puts the folders in unexpected places, espec...
  • audly
  • Casual Listener
  • 684 Views
  • 5 replies
  • 1 likes
  • 684 Views
  • 5 replies
  • 1 likes

Subscription didn't cancel

I tried to cancel my subscription to premium and it said it was successful. I even filled out the reason why i was 'leaving" and now I find a 10.99 charge on my card. first of all I'm a student and I signed up as a student and now I'm not getting stu...

  • Newbie
  • I tried to cancel my subscription to premium and it said it was successful. I even filled out the reason why i was 'leaving" and now I find a 10.99 charge on my card. first of all I'm a student and I...
  • MattSuda
  • Spotify Star
  • 900 Views
  • 3 replies
  • 0 likes
  • 900 Views
  • 3 replies
  • 0 likes

Wrong picture and name in profile after playing Spotify on his computer

After checking all the previous posts about this subject I unfortunately have not been able to remove and change the picture and name of my friend of my profile. We disconnected from his computer after using Spotify but since then it shows his name a...

  • Casual Listener
  • After checking all the previous posts about this subject I unfortunately have not been able to remove and change the picture and name of my friend of my profile. We disconnected from his computer aft...
  • mpatist
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 196 Views
  • 2 replies
  • 0 likes

PLEASE HELP

: I keep trying to log on with Facebook, but it says "youve already created an account with this email adress." I had over 4000 songs on my spotofy account, I DESPERATLY WANT THEM BACK. i know it suck woth facebook, you can search my name, and find m...

  • Newbie
  • : I keep trying to log on with Facebook, but it says "youve already created an account with this email adress." I had over 4000 songs on my spotofy account, I DESPERATLY WANT THEM BACK. i know it suc...
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Can't upgrade to family plan.

I was planning on upgrading to a family plan since everyone in my household was interested in trying Spotify out. However when I try to upgrade with my existing premium account I just get a "something went wrong" message. Is it just not possible to u...

  • Casual Listener
  • I was planning on upgrading to a family plan since everyone in my household was interested in trying Spotify out. However when I try to upgrade with my existing premium account I just get a "somethin...
  • MattSuda
  • Spotify Star
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Account Cancelled - Still Being Charged

Hello. I cancelled my account months ago but, I was billed this month for a Premium Subscription. I still have the cancellation confirmation email. How can I resolve this? Thanks, James

  • Newbie
  • Hello. I cancelled my account months ago but, I was billed this month for a Premium Subscription. I still have the cancellation confirmation email. How can I resolve this?   Thanks, James
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! My 12 Month Premium card showing as a Visa card in my Account ? Been Scammed ?

Hi all, I purchased a spotify 12 month premium card online from a seller. They have setup the account for me and passed me the user name and password of it etc. Thats all fine, however when I go into the payments section of my account it says the 'su...

  • Newbie
  • Hi all,   I purchased a spotify 12 month premium card online from a seller.   They have setup the account for me and passed me the user name and password of it etc.  Thats all ...
  • MattSuda
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Been a Premium member for 3 years, just heard about Student discount. How do I get it?

I assume that I can't get any back credit but since I am still a college student and have been paying $9.99 for 3 years, how can I apply to get the student discount now? Thanks

  • Casual Listener
  • I assume that I can't get any back credit but since I am still a college student and have been paying $9.99 for 3 years, how can I apply to get the student discount now?   Thanks
  • MattSuda
  • Spotify Star
  • 274 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 274 Views
  • 3 replies
  • 1 likes

Solved!! cancel subscription

How do I cancel subscription. I go on the subscription page like the help says, but there is no cancel subscription

  • Visitor
  • How do I cancel subscription.  I go on the subscription page like the help says, but there is no cancel subscription
  • MattSuda
  • Spotify Star
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Solved!! End the subscription...

Hi! Every month the 5th I am charged the monthly amount to use Spotify. If I, lets say today, would end my subsciption, would it last until the 5th next month or do I get kicked out immediately? I will be away for a couple of months and want to end t...

  • Casual Listener
  • Hi!    Every month the 5th I am charged the monthly amount to use Spotify. If I, lets say today, would end my subsciption, would it last until the 5th next month or do I get kicked out ...
  • MattSuda
  • Spotify Star
  • 515 Views
  • 5 replies
  • 0 likes
  • 515 Views
  • 5 replies
  • 0 likes

Can't change email address as I have Facebook connected?

Hi all, Can any of you guys help me out with this please? It's driving me nuts! I have a Spotify premium account and normally log into my account with my username. I want to change my email address to my current one as I don't use the old one any mor...

  • Casual Listener
  • Hi all,   Can any of you guys help me out with this please? It's driving me nuts!   I have a Spotify premium account and normally log into my account with my username.   I ...
  • MattSuda
  • Spotify Star
  • 825 Views
  • 5 replies
  • 0 likes
  • 825 Views
  • 5 replies
  • 0 likes

Unable to re-set password to account following need to update card details before expiry to new card

Hi, I;d be grateful for help here! I received an email from Spotify reminding me to update my card details as my current card was about to expire - on logging in, I forgot my password and requested to re-set - an email was sent to me with a link to r...

  • Newbie
  • Hi, I;d be grateful for help here! I received an email from Spotify reminding me to update my card details as my current card was about to expire - on logging in, I forgot my password and requested...
  • MattSuda
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium trial with gift card

I wanted to start my Premium trial subscription today, and at the payment option I chose to insert a gift code, but it seems I lost my 30 days trial period, and a paid subscription has already started, without a warning. Do you know if there is any o...

  • Newbie
  • I wanted to start my Premium trial subscription today, and at the payment option I chose to insert a gift code, but it seems I lost my 30 days trial period, and a paid subscription has already starte...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Type of Subscription in Spain

Hello, I was subscrited to Spotify Ultimate (I paid 4,99€) and then I change to premium, but when I wanted to go back to Ultimate there was no choice, so now I am in Spotify Free. I was wondering if there is no Spotify at 4,99€ anymore. Thank you ver...

  • Newbie
  • Hello,   I was subscrited to Spotify Ultimate (I paid 4,99€) and then I change to premium, but when I wanted to go back to Ultimate there was no choice, so now I am in Spotify Free.  ...
  • MattSuda
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes