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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83675 Views

29 replies

0 likes

  • 83675 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105064 Views

10 replies

3 likes

Account
Login
  • 105064 Views
  • 10 replies
  • 3 likes

Solved!! MY FRIENDS CANNOT FIND ME ON SPOTIFY

Hi everyone! I would really appreciate a BIG help about this issue: i subscribed spotify with my username and passworkd, after that i LINKED spotify with my facebook Account. i can easily find my facebook friends and follow them but if A FREND OF MIN...

Newbie

Hi everyone!   I would really appreciate a BIG help about this issue:   i subscribed spotify with my username and passworkd, after that i LINKED spotify with my facebook Account. ...

JoeThomas

Community Legend

1951 Views

1 replies

0 likes

  • 1951 Views
  • 1 replies
  • 0 likes

Solved!! Unknown user accessing account

Hey all, The weirdest thing happened today. I turned the computer on my computer, and discovered a bunch of new playlist and all of my old ones gone (I already know how to get em back). When I switched to my phone, to see if they were still there, I ...

Newbie

Hey all,   The weirdest thing happened today. I turned the computer on my computer, and discovered a bunch of new playlist and all of my old ones gone (I already know how to get em back...

MattSuda

Spotify Star

4327 Views

2 replies

0 likes

  • 4327 Views
  • 2 replies
  • 0 likes

cancel subscription

Hey, i cant cancel my spotify, when i go to manage subscription and click update details nothing happends... please help, i've been trying for hours.

Newbie

Hey, i cant cancel my spotify, when i go to manage subscription and click update details nothing happends... please help, i've been trying for hours.

Taylor

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Discount Family Subscriptions!

both me and my daughter are on a promotion that is coming to an end soon. we love spotify and wnt to continue however her going to college and me being on a budget cannot afford to pay the full monthly fee of 9.99 a month, is there any other discount...

Newbie

both me and my daughter are on a promotion that is coming to an end soon. we love spotify and wnt to continue however her going to college and me being on a budget cannot afford to pay the full month...

Taylor

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Problems after going back to free account

I had a premium account set eup with PayPal. Due to problems my premium account was cancelled. That's not the problem for me, as I actually don't use Spotify that much. But since Spotify cancelled my premium account and put me back on a free account,...

Newbie

I had a premium account set eup with PayPal. Due to problems my premium account was cancelled. That's not the problem for me, as I actually don't use Spotify that much. But since Spotify cancelled my...

OviiiOne

Community Legend

423 Views

1 replies

0 likes

Premium
  • 423 Views
  • 1 replies
  • 0 likes

Solved!! Can't Change ZIP Code

Every time I change it at https://www.spotify.com/us/account/profile/, and hit the save button, it switches back to my old zip code. BTW, same happens to mobile phone dropdown and provider dropdown changes; they just switch back (or back off). I want...

Casual Listener

Every time I change it at https://www.spotify.com/us/account/profile/, and hit the save button, it switches back to my old zip code. BTW, same happens to mobile phone dropdown and provider dropd...

JRMFL

Casual Listener

1681 Views

3 replies

0 likes

Account
  • 1681 Views
  • 3 replies
  • 0 likes

7-day free trial accident

I accidentally clicked the 7-day free trial option. If I cancel my 7-day free trial now, will I be able to use the remaining 6 days for the future?

Newbie

I accidentally clicked the 7-day free trial option. If I cancel my 7-day free trial now, will I be able to use the remaining 6 days for the future?

Josh

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

I cant remembre my premium a cout and the mail

Hello! I reset the iPhone and now I cant remember my premium account and the email that i used, but i know the credit card number, what can indo?

Casual Listener

Hello! I reset the iPhone and now I cant remember my premium account and the email that i used, but i know the credit card number, what can indo?

Josh

Community Legend

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

Student discount UK

I don't understand why my student subscription has ended and I've been made to pay £9.99 for the last few months, although I'm still a student with valid student card and Unidays account? I just used the Unidays link but when directed to the Spotify ...

Newbie

I don't understand why my student subscription has ended and I've been made to pay £9.99 for the last few months, although I'm still a student with valid student card and Unidays account?   ...

OviiiOne

Community Legend

281 Views

1 replies

0 likes

Premium
Subscription
  • 281 Views
  • 1 replies
  • 0 likes

my account has been hacked pls help

well i dont know for sure, but i was using spotify in three devices. all of them suddenly logged out. it doesnt accept my password and username. also email address of that account has also changed somehow. what should i do i think im hacked. i was us...

Newbie

well i dont know for sure, but i was using spotify in three devices. all of them suddenly logged out. it doesnt accept my password and username. also email address of that account has also changed so...

OviiiOne

Community Legend

258 Views

1 replies

0 likes

Account
Login
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Someone else is using my account

I tried to share some music. And a pop up showed saying reason music paused cause someone else is using my account what can I do or what other steps can I take to get this resolved.

Casual Listener

I tried to share some music. And a pop up showed saying reason music paused cause someone else is using my account what can I do or what other steps can I take to get this resolved.

Erkan_Yılmaz

Community Legend

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes

Unable to add person to family share plan

I've updated my plan couple weeks aND been charged with price of premium + one user. An invite was sent through email. When trying to redeem code it says, "For some reason your code isn't being accepted. This could be you're a premium subscriber or a...

Casual Listener

I've updated my plan couple weeks aND been charged with price of premium + one user. An invite was sent through email. When trying to redeem code it says, "For some reason your code isn't being accep...

MattSuda

Spotify Star

582 Views

4 replies

0 likes

  • 582 Views
  • 4 replies
  • 0 likes

Solved!! Buy 1 month, get 2 month free

I am a new spotify user. And as a new user, I understand that I can get 1 month free trial for the premium membership. At the same time, I saw the promotion on the frontpage that I could buy 1 month premium at SGD9.90 and get 2 more month for free, w...

Casual Listener

I am a new spotify user. And as a new user, I understand that I can get 1 month free trial for the premium membership. At the same time, I saw the promotion on the frontpage that I could buy 1 month ...

MattSuda

Spotify Star

7966 Views

16 replies

0 likes

Premium
  • 7966 Views
  • 16 replies
  • 0 likes

Solved!! Remove primary device?

Hi, I need help removing my primary device, a nexus7 tablet. I'm now using a note 4 and need that to be the primary. I appreciate any help, thanks!!

Casual Listener

Hi, I need help removing my primary device, a nexus7 tablet. I'm now using a note 4 and need that to be the primary. I appreciate any help, thanks!!

MattSuda

Spotify Star

4131 Views

8 replies

0 likes

  • 4131 Views
  • 8 replies
  • 0 likes

How do I delete my COMMUNITY account?

I want to delete the account for these forums, but leave my Spotify account alone. How can I make that happen?

Visitor

I want to delete the account for these forums, but leave my Spotify account alone. How can I make that happen?

MattSuda

Spotify Star

1510 Views

6 replies

0 likes

Account
  • 1510 Views
  • 6 replies
  • 0 likes

NUS Extra Subscription Not Discounting

Hey, So recently let my premium lapse due to an unrelated issue with account access which has since been resolved (Thatnks spotify support team!). Going to get it again and trying to use my NUS Extra card this time since I didn't realise previously t...

Regular

Hey,   So recently let my premium lapse due to an unrelated issue with account access which has since been resolved (Thatnks spotify support team!).  Going to get it again and trying to...

MattSuda

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Solved!! need to find a playlist

So i cant locg into my old account do to tge facebook tging so i made anew account tginking i could find my old playlists but i cant find it. Please help lol in one of my playlists has a lot of music on it. Much obliged

Casual Listener

So i cant locg into my old account do to tge facebook tging so i made anew account tginking i could find my old playlists but i cant find it. Please help lol in one of my playlists has a lot of music...

ekdrifter

Casual Listener

464 Views

2 replies

0 likes

Account
  • 464 Views
  • 2 replies
  • 0 likes

Separate Access from Facebook and Spotify

Hello, for using Spotify i need to have a seperate Spotify Access, but until now i just used Spotify connected with facebook. I need to get credentials to log in without facebook, where can i add something like this to my account? I hope you can help...

Newbie

Hello,   for using Spotify i need to have a seperate Spotify Access, but until now i just used Spotify connected with facebook. I need to get credentials to log in without facebook, where ...

MattSuda

Spotify Star

322 Views

1 replies

0 likes

Account
  • 322 Views
  • 1 replies
  • 0 likes

Not same price in internet and in iphone

Why did the subscribe cost 9.99€ in Internet and 12.99€ in the apple store? Did the price on the iphone being 9.99€ after 1 month?

Visitor

Why did the subscribe cost 9.99€ in Internet and 12.99€ in the apple store? Did the price on the iphone being 9.99€ after 1 month?

MattSuda

Spotify Star

472 Views

2 replies

0 likes

  • 472 Views
  • 2 replies
  • 0 likes

Changing accounts

I want to change my premium through vodafone as they are charging less. How can i do this.

Newbie

I want to change my premium through vodafone as they are charging less. How can i do this.

MattSuda

Spotify Star

336 Views

2 replies

0 likes

  • 336 Views
  • 2 replies
  • 0 likes