Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

wrong email address - and forgot my password pls help

wrong email address - and forgot my password pls help

I replaced my iphone and can't log into my account. When I log into my computer to change my password I noticed that my email account is incorrect. I am unable to change my password as the only option I have is to send the link to my email. I'm not even sure now how my account got set up with a wrong email.. I have a premium account as well. How can I reset my password when I can't access my email account. I know my username but not my password. Thanks 

Reply
1 Reply

Hey @tmacek

 

Sorry to hear about this.

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts