Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


wrong subscription

wrong subscription


I've paid (by Paypall) for several monts but the status remains on 'Spotify Free' instead of 'Spotify Premium'.

My accountname is 'hair-b'.

It seems like I have 2 accounts with the same login, one with 'free' and one with 'premium'.

I Can't fix it myself, can you please fix it for me?

Thanks in advance.


2 Replies

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

It is also worth double checking you can't access the Premium account. If you have a search in your emails you should have a receipt from when your subscription was set up which contains your Spotify username. If that username is a number, your Premium has been set up on your Facebook account rather than using your Spotify username.

Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Suggested posts