30 minutes ad free won't appear

[GalacticArachnd]

Plan

Free

Country

US

Device

Samsung Galaxy Note 8

Operating System

Android 

My Question or Issue

I've been having this issue for a couple days now where the app won't ask if I want 30 minutes ad free. I'll listen past two ad blocks and sometimes switch playlists and it still wont ask. I've tried uninstalling and reinstalling, loging out and back in, and even restarting my phone and nothing seems to fix the issue.

[Jeremy]

Hey there @GalacticArachnd,

Thank you for your post here in the Community.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app.

Keep us posted. We're always one reply away 🙂

Cheers!