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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Superuser Contribution can't see the list of songs for an album, and I'm a Premium member

Greetings.I've paid for a subscription and I have no idea how to open up an album so that I can see the songs in it. I used to be able to do this when I was a subscriber a few years ago. I'm on Android.Am I missing something?TIA

  • Casual Listener
  • Greetings. I've paid for a subscription and I have no idea how to open up an album so that I can see the songs in it. I used to be able to do this when I was a subscriber a few years ago. I'm on And...
  • Mario
  • Spotify Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Losing bass / depth in music when using android auto.

PlanPremiumCountryThe NetherlandsDeviceHuawei P20 ProOperating SystemAndroid 10 My Question or IssueI have experienced a loss of bass / depth to my music when using android auto trough my Alpine ILX702D head unit , when streaming over bluetooth the b...

  • Visitor
  •   Plan Premium Country The Netherlands Device Huawei P20 Pro Operating System Android 10   My Question or Issue I have experienced a loss of bass / depth to my music when using a...
  • Mihail
  • Spotify Legend
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I play local files that reside on my mobile?

PlanPremiumCountryUSADeviceSamsung Galaxy s10Operating SystemAndroid 10 My Question or IssueHow can I access local songs that I have downloaded on my phone? I have a bunch of songs downloaded that I used to be able to access through Google Play Music...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy s10 Operating System Android 10   My Question or Issue How can I access local songs that I have downloaded on my phone? I have a bunch of...
  • Jeremy
  • Spotify Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • local files
  • 632 Views
  • 1 replies
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Superuser Contribution song titles in playlist are invisible

PlanPremiumCountryBrazilDeviceSamsung A8 2018Operating SystemAndroid 9 My Question or Issuewhen I open any playlist, the song titles, playlist cover, and playlist name are invisible. have tried reinstalling, clearing cache, stopping the app but nothi...

  • Casual Listener
  • Plan Premium Country Brazil Device Samsung A8 2018 Operating System Android 9   My Question or Issue when I open any playlist, the song titles, playl...
  • Ver
  • Spotify Legend
  • 1441 Views
  • 4 replies
  • 2 likes
  • 1441 Views
  • 4 replies
  • 2 likes

Superuser Contribution Podcasts / Canvas / Moldova Charts

PlanPremiumCountryMoldovaDeviceSamsung Galaxy A8Operating SystemAndroid 9 My Question or IssueSo I have two problems:1. Canvas on my phone doesn't work even if in the settings they are activated.2. I can't listen to any podcasts, when I search for 'P...

  • Regular
  • Plan Premium Country Moldova Device Samsung Galaxy A8 Operating System Android 9   My Question or Issue So I have two problems: 1. Canvas on my phone doesn't work even if in the setti...
  • Jeremy
  • Spotify Legend
  • 1439 Views
  • 11 replies
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  • 1439 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify Queue Disappears in Car

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid (version 10)Vehicle2018 Mazda3 My Question or IssueRecently I've been having playback problems when connecting Spotify to my car's Bluetooth. I'm always on offline mode pl...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android (version 10) Vehicle 2018 Mazda3   My Question or Issue Recently I've been having playback probl...
  • Ver
  • Spotify Legend
  • 4114 Views
  • 3 replies
  • 0 likes
  • 4114 Views
  • 3 replies
  • 0 likes

Superuser Contribution View playlists etc. via Bluetooth in my car

Operating SystemAndroid 9 My Question or IssueWhile listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the current playlist via my car's infotainment system (BMW iDrive).Spotify via Bl...

  • Casual Listener
  •   Operating System Android 9   My Question or Issue While listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the curre...
  • Mihail
  • Spotify Legend
  • 4082 Views
  • 5 replies
  • 10 likes
  • Android 9
    bluetooth
    Car
  • 4082 Views
  • 5 replies
  • 10 likes

Superuser Contribution problemas ao entrar na pagina de artistas, dar like, sem retrospectiva, e fica saindo da conta

PlanPremium familyCountrybrazilDevicemoto e4 plusOperating Systemandroid 7.1.1 My Question or Issueno meu spotify eu não consigo abrir a pagina de um artista que aparece a mnsg (voce esta sem internet), não consigo dar like nas musicas, o coraçãozinh...

  • Casual Listener
  • Plan Premium family Country brazil Device moto e4 plus Operating System android 7.1.1   My Question or Issue no meu spotify eu não consigo abrir a pagina de um artista que aparece a mn...
  • Ver
  • Spotify Legend
  • 2299 Views
  • 3 replies
  • 0 likes
  • 2299 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to refresh suggested songs in add music section?

PlanPremiumCountryTurkeyDeviceLG G4Operating SystemAndroid 7 My Question or IssueI have been getting the exact same songs for almost 5 months, is there a way to refresh that?

  • Regular
  • Plan Premium Country Turkey Device LG G4 Operating System Android 7   My Question or Issue I have been getting the exact same songs for almost 5 months, is there a way to refresh that?...
  • Katerina
  • Spotify Legend
  • 3518 Views
  • 1 replies
  • 0 likes
  • 3518 Views
  • 1 replies
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Superuser Contribution Japanese characters not displaying in playlist preview

Just reporting a simple bug. The Playlist in the middle in pink has Japanese characters in it and it displayed like this. Did this on the Android and Windows version of the app.

Screenshot_20201206-153638_Spotify.jpg
  • Visitor
  • Just reporting a simple bug. The Playlist in the middle in pink has Japanese characters in it and it displayed like this. Did this on the Android and Windows version of the app. 
  • Alex
  • Spotify Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution hide songs from playlist not possible as a as premium user?

PlanPremiumCountryGermany DeviceAndroid SmartphoneOperating SystemAndroid My Question or IssueI just switches to premium and the "hide from playlist" button is now gone. It was nice to have a kind of one-click-remove for playlists. Is it intended tha...

  • Roadie
  • Plan Premium Country Germany   Device Android Smartphone Operating System Android   My Question or Issue I just switches to premium and the "hide from playlist" button is now g...
  • Jeremy
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution HALP if u can answer this you are a genius- Set playlist to ignore in terms of listening preferences

So here is what's going on. I have always loved the discover weekly and suggested playlists from Spotify it's the reason I started using the app. This last year I've begun playing a 'sleep' playlist for my daughter she asks for it every night and I l...

  • Casual Listener
  • So here is what's going on. I have always loved the discover weekly and suggested playlists from Spotify it's the reason I started using the app. This last year I've begun playing a 'sleep' playlist ...
  • Peter
  • Spotify Legend
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Web Player Bug] When I start Spotify it says Web Player is in use when logged into phone only.

PlanPremiumCountryUnited StatesDeviceAndroid LG 6Operating SystemAndroid 9.0 Pie My Question or IssueRecently when I pull up my Spotify account it shows that my account is in use on a Chrome Web Player. I have checked all other devices that I am sign...

  • Visitor
  • Plan Premium Country United States Device Android LG 6 Operating System Android 9.0 Pie   My Question or Issue Recently when I pull up my Spotify account it shows that my account is in...
  • Elena
  • Moderator
  • 700 Views
  • 1 replies
  • 1 likes
  • 700 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't find songs on Google clock

PlanPremiumDeviceBlackberry DTEK50Operating SystemAndroid Marshmallow My Question or IssueI am using Google Clock to wake me up with songs on Spotify. Now I wanted to set it to a new song but I can't find the one I want. In Spotify I can listen to it...

  • Regular
  • Plan Premium Device Blackberry DTEK50 Operating System Android Marshmallow   My Question or Issue I am using Google Clock to wake me up with songs on Spotify. Now I wanted to set it to a...
  • Blaubartbube
  • Regular
  • 644 Views
  • 2 replies
  • 0 likes
  • 644 Views
  • 2 replies
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[Android] Consistent language please

First off, i'm Danish. So i use the spotify app and all of it is english (as far as i know i can't change that and don't need to). The entire app is in english EXCEPT on the artist pages where about half the page for some inexplicable reason is in da...

  • Visitor
  • First off, i'm Danish.   So i use the spotify app and all of it is english (as far as i know i can't change that and don't need to). The entire app is in english EXCEPT on the artist pages whe...
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  • Android
  • 194 Views
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Superuser Contribution Getting ads while being premium

PlanPremiumCountryMexico DeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueI'm getting these ads every now and then, and I don't know why. I pay Premium specifically to not get ads of any kind. Sometimes is about Spotify, sometimes ...

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  • Roadie
  • Plan Premium Country Mexico   Device Huawei P30 Lite Operating System Android 10   My Question or Issue I'm getting these ads every now and then, and I don't know why. I pay Prem...
  • Mario
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved songs un-download everytime I open the app

PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 8.1.0 My Question or Issue  Just what the **bleep** is this exclamation mark? Why can't Spotify just keep the songs? I need to click them to play them online everytime so maybe the app au...

Screenshot_20201205-151353.png
  • Regular
  • Plan Premium Country Brazil  Device Moto G5S Operating System Android 8.1.0      My Question or Issue      Just what the **bleep** is this exclamation ...
  • Mario
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

"Like"/"Heart" button gets hit on accident often because next to pause/play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • cclifford81
  • Regular
  • 842 Views
  • 3 replies
  • 1 likes
  • Move the like heart button
  • 842 Views
  • 3 replies
  • 1 likes

Superuser Contribution How can I login to Spotify using my Samsung account on Android?

PlanI have a premium account through my Samsung account.CountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueHow can I login to Spotify using my Samsung account? I don't see an option to login using Samsung.

  • Visitor
  • Plan I have a premium account through my Samsung account. Country USA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue How can I login to Spotify using my ...
  • Esurient
  • Casual Listener
  • 10144 Views
  • 2 replies
  • 0 likes
  • 10144 Views
  • 2 replies
  • 0 likes