Samsung tab s5e - the shuffle button does not start playing any music.

[jasonthebitgeek]

Plan

Free/Premium

Country

Canada

Device

Samsung Tab S5e

Operating System

Android

My Question or Issue

When I press the shuffle button nothing happens. On my S10 when I press the shuffle button it will start playing a random song but not on my Samsung tablet.  I've logged out, stopped the app, cleared the cache and even uninstalled the app but nothing seems to get the shuffle button to work again. I can tap any song in the playlist and get it to play but not by using the shuffle button. 

[Mihail]

Hey @jasonthebitgeek,

Thanks for reaching out to the Community.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

If that doesn't fix things, could you borrow a friend or family members account and see if the Shuffle Play button works correctly with it on your tablet? That way we can check if the root cause of the problem is account or device related.

Keep us posted. We'll be on the lookout for your reply.