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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6890 Views

0 replies

7 likes

  • 6890 Views
  • 0 replies
  • 7 likes

Superuser Contribution Connection phone with smart watch

PlanPremiumCountryNetherlandsDeviceSamsung galaxy a40 and samsung watch active 2Operating SystemAndroid 10 My Question or IssueI got a problem, the Spotify connection between my watch and phone is bad. The title page of a song is frozen while the mus...

Casual Listener

  Plan Premium Country Netherlands Device Samsung galaxy a40 and samsung watch active 2 Operating System Android 10   My Question or Issue I got  a  problem, the Spotif...

Elena

Moderator

672 Views

4 replies

0 likes

  • 672 Views
  • 4 replies
  • 0 likes

Superuser Contribution App keeps crashing

PlanPremiumCountryIrelansDevice(Samsungs9,)Operating System(iOS 10,Android Oreo, Windows 10,etc.) My Question or IssueApp keeps crashing, I've tried everything with no success.Delete, reinstall, clear cache, restart phone, reset phone settings etc.I ...

Visitor

Plan Premium Country Irelans Device (Samsungs9,) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue App keeps crashing,  I've tried everything w...

Alex

Spotify Legend

1610 Views

3 replies

1 likes

Android
Samsung S9
  • 1610 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Can no longer see my liked albums only 'recommended albums'

PlanpremiumCountryUkDeviceHuawei mate 20 liteOperating SystemAndroid 10 My Question or IssueWhen I went into 'my library' and then selected 'albums' there always used to be a list of all the albums I had liked. This week the only thing that comes up ...

Regular

  Plan premium Country Uk Device Huawei mate 20 lite Operating System Android 10   My Question or Issue When I went into 'my library' and then selected 'albums' there always used...

Hannah81

Regular

1063 Views

2 replies

0 likes

  • 1063 Views
  • 2 replies
  • 0 likes

Superuser Contribution White noise in background of all songs.

PlanPremiumCountry DeviceSamsung Galaxy s7Operating SystemAndroid My Question or IssueRecently any song I play on spotify has an annoying white noise in the background. I have ruled out any issue in my speakers or auxiliary cord by playing a song bot...

Casual Listener

  Plan Premium Country   Device Samsung Galaxy s7 Operating System Android   My Question or Issue Recently any song I play on spotify has an annoying white noise in the back...

Mueller1230

Newbie

10218 Views

17 replies

1 likes

  • 10218 Views
  • 17 replies
  • 1 likes

Superuser Contribution Albums or artists' profiles will display an "error" message and not open.

None of the below information is required. However, the more you PlanPremiumCountryMexicoDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI just installed the August 11, 2020 update on my phone, and after that, when I try to open a...

Newbie

None of the below information is required. However, the more you  Plan Premium Country Mexico Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue I just ins...

Ivan

Spotify Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer

PlanPremiumCountryBelarusDeviceXiaomi Redmi 6Operating SystemAndroid 9 My Question or IssueWhen i Open a Spotify app the equaliser is not active and i have to go to the settings, tap on the equaliser to activate it again.

Newbie

Plan Premium Country Belarus Device Xiaomi Redmi 6 Operating System Android 9   My Question or Issue When i Open a Spotify app the equaliser is not active and i have to go to the setti...

Alex

Spotify Legend

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playback issue with Navigation on Android Auto

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid OS 10 My Question or IssueI'm sure many have faced this issue but I'm not sure it has been fixed.I've tried this on two different phones, and it happens on both of them, so it seems...

Visitor

Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android OS 10   My Question or Issue I'm sure many have faced this issue but I'm not sure it has been fixed. I...

Elena

Moderator

1191 Views

1 replies

0 likes

  • 1191 Views
  • 1 replies
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Superuser Contribution Playlist folders in Android are not fully populated

My Question or IssueMany of my playlists are organized into folders. On the Web Player and Desktop apps (Windows, Linux), the playlist/folder organization appears as I would like it to be. However, some folders in the Android app are not populated wi...

Newbie

My Question or Issue Many of my playlists are organized into folders. On the Web Player and Desktop apps (Windows, Linux), the playlist/folder organization appears as I would like it to be. However,...

Mihail

Spotify Legend

489 Views

1 replies

2 likes

  • 489 Views
  • 1 replies
  • 2 likes

Superuser Contribution Canvas for podcast m

Hi I haven't found which room to put this request in but it would be a good idea if the canvas could be available for podcasts !PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Ore...

Visitor

Hi I haven't found which room to put this request in but it would be a good idea if the canvas could be available for podcasts ! Plan Free/Premium Country France Device (iPhone 8, Samsung Galax...

Alex

Spotify Legend

1096 Views

1 replies

3 likes

  • 1096 Views
  • 1 replies
  • 3 likes

Superuser Contribution I can't log in bc it says I'm offline and the usual workaround don't work

PlanFree/PremiumCountrySpain, however I moved from Lithuania exactly 15 days ago (that might be part of the problem)DeviceSamsung J7 2017Operating SystemAndroid My Question or IssueI was listening to my music during the morning at home. I turned spot...

Casual Listener

  Plan Free/Premium Country Spain, however I moved from Lithuania exactly 15 days ago (that might be part of the problem) Device Samsung J7 2017 Operating System Android   My Ques...

Elena

Moderator

479 Views

3 replies

0 likes

  • 479 Views
  • 3 replies
  • 0 likes

Solved!! Free version

PlanFreeCountryIsrael DeviceSamsung, LenovoOperating SystemAndroid My Question or IssueI have a Samsung and Lenovo tab with which I use the free Spotify and play dedicated songs. So I can play any any song I want. My phones don't and my new Lenovo ta...

Casual Listener

Plan Free Country Israel  Device Samsung, Lenovo Operating System Android   My Question or Issue I have a Samsung and Lenovo tab with which I use the free Spotify and play dedicat...

Heythatsme

Community Legend

1785 Views

6 replies

0 likes

  • 1785 Views
  • 6 replies
  • 0 likes

Superuser Contribution Song currently playing not marked green?

PlanPremiumCountrySwedenDeviceHuawei P30 pro My Question or IssueMost of the time when I'm playing music the currently playing song is marked green in the list. But sometimes it isn't. Is this per design or a bug? I wish it was always marked green.

Regular

Plan Premium Country Sweden Device Huawei P30 pro  My Question or Issue Most of the time when I'm playing music the currently playing song is marked green in the list. But sometimes it is...

magnusthome

Regular

980 Views

4 replies

0 likes

  • 980 Views
  • 4 replies
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Superuser Contribution Music Titles and Artist Names

So i was wondering if there was a way to change song and artist names to the characters i'm familiar with. I listen to a lot of Japanese music, but i cannot read these names, nor type them in when i want to find a song or artist/group. For example, I...

Casual Listener

So i was wondering if there was a way to change song and artist names to the characters i'm familiar with. I listen to a lot of Japanese music, but i cannot read these names, nor type them in when i ...

Ivan

Spotify Legend

1167 Views

1 replies

1 likes

  • 1167 Views
  • 1 replies
  • 1 likes

Superuser Contribution Duplicate warning not displayed when adding recommended song

Open a playlist and go to the recommended songs at the bottom. Click on a recommended song and it will start playing. Manually add this song to the playlist. Return to your playlist and click the Quick add button on the same song. The song is added a...

Visitor

Open a playlist and go to the recommended songs at the bottom. Click on a recommended song and it will start playing. Manually add this song to the playlist. Return to your playlist and click the Qui...

Alex

Spotify Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pair Spotify with Galaxy Watch 3

PlanPremium Family CountryUSADeviceSamsung Galaxy Watch 3 My Question or Issue I just got a Samsung Galaxy Watch 3 LTE. It had Spotify pre-loaded on the watch. When I go to the app, it says "Log in to stream music (Premium feature)". I click on the s...

Visitor

Plan Premium Family  Country USA Device Samsung Galaxy Watch 3       My Question or Issue   I just got a Samsung Galaxy Watch 3 LTE. It had Spotify pre-loaded on t...

Eni

Moderator

6627 Views

4 replies

3 likes

Galaxy Watch 3
  • 6627 Views
  • 4 replies
  • 3 likes

Superuser Contribution Spotify crashes when I try to access artist page in any way.

PlanPremiumCountryIndia My Question or IssueSpotify is playing music, but every time I try to access an artist - either by pressing artist name from under song title, from the three dots --> view artist or even just looking them up in the search, the...

Newbie

Plan Premium Country India   My Question or Issue Spotify is playing music, but every time I try to access an artist - either by pressing artist name from under song title, from the three ...

Elena

Moderator

3237 Views

6 replies

0 likes

Crash
  • 3237 Views
  • 6 replies
  • 0 likes

Solved!! Spotify crashes while clicking on artist and ,' view artist'

PlanPremiumCountry India DeviceMotorola one powerOperating SystemAndroid 10 My Question or IssueApp crashes when I search for an artist and click to select it. It also crashes while going via 'view artist' Spotify version is 8.5.71.723

Gig Goer

Plan Premium Country India   Device Motorola one power Operating System Android 10   My Question or Issue App crashes when I search for an artist and click to select it. It a...

Billy-J

Spotify Star

571 Views

1 replies

1 likes

  • 571 Views
  • 1 replies
  • 1 likes

Solved!! Lyrics is in Genius but doesn't show up

PlanFreeCountryIrelandDeviceLenovo Tab 4 10 ProOperating SystemAndroid Nougat My Question or IssueHello, On some songs the lyrics feature works, but some other songs don't have the lyrics even though when I go into GENIUS and look up a song, the lyri...

Newbie

Plan Free Country Ireland Device Lenovo Tab 4 10 Pro Operating System Android Nougat   My Question or Issue Hello, On some songs the lyrics feature works, but some other songs don't ha...

Billy-J

Spotify Star

1190 Views

1 replies

0 likes

  • 1190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Choppy/Stuttering playback

PlanPremiumCountryUSDeviceLg Q70Operating SystemAndroid 10 (up to date) My Question or Issue seemingly out of nowhere yesterday I went to shuffle a playlist like I always do and immediately noticed the song was glitchy, playing in second intervals. I...

Regular

  Plan Premium Country US Device Lg Q70 Operating System Android 10 (up to date)   My Question or Issue  seemingly out of nowhere yesterday I went to shuffle a playlist like...

Strangelub

Casual Listener

21616 Views

28 replies

4 likes

  • 21616 Views
  • 28 replies
  • 4 likes