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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded album not playing - "No internet connection message"

PlanPremiumCountryUSADeviceSamsung s10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the road, new premium member. Downloaded albums at home, before leaving. Started an album playing while at a rest stop, started drivi...

  • Casual Listener
  • Plan Premium Country USA Device Samsung s10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the road, new premium member. Downloaded albums at h...
  • Alex
  • Spotify Legend
  • 2007 Views
  • 3 replies
  • 0 likes
  • 2007 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app has multiple issues on tablet and phone

PlanPremiumCountryGermany DeviceHuawei phone and Lenovo tablet Operating SystemAndroid My Question or IssueThere are so many issues on both devices that haven't been there in the past:Albums and artists don't load for minutes. Downloads are so slow t...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawei phone and Lenovo tablet  Operating System Android  My Question or Issue There are so many issues on both devices that haven't been ...
  • Elena
  • Moderator
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

Superuser Contribution Marking songs as "Don't like" isn't synced between Windows and Android

PlanPremiumCountryGermanyDevice(OnePlus 6T, Samsung Tab S5e, Win10 PC)Operating System(Android 10, Android 9, Windows 10) My Question or IssueIn Spotify's Discover Weekly playlist I'm able to mark a song or an artist as "Don't like". This way Spotify...

  • Casual Listener
  • Plan Premium Country Germany Device (OnePlus 6T, Samsung Tab S5e, Win10 PC) Operating System (Android 10, Android 9, Windows 10)   My Question or Issue In Spotify's Discover Weekly pla...
  • Alex
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound is muted after changing song

PlanPremiumCountryPolandDeviceOSSURET ADD8CVW84 (Android Auto)Operating SystemAndroid 10 My Question or IssueWhen i choose to skip to next song timer is counting but sound is not playing. When i pause song and then unpause it the sound returns as not...

  • Casual Listener
  • Plan Premium Country Poland Device OSSURET ADD8CVW84 (Android Auto) Operating System Android 10   My Question or Issue When i choose to skip to next song timer is counting but sou...
  • Ivan
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I don't have a "liked sounds" on my phone

I can't find my liked sounds on phone but ion my pc I have it. Maybe do you help me? PlanPremiumCountryPolandDeviceSamsung Galaxy s8 +Operating SystemAndroid 9.0

  • Casual Listener
  • I can't find my liked sounds on phone but ion my pc I have it. Maybe do you help me?   Plan Premium Country Poland Device Samsung Galaxy s8 + Operating System Android 9.0  
  • Ivan
  • Spotify Legend
  • 469 Views
  • 6 replies
  • 0 likes
  • 469 Views
  • 6 replies
  • 0 likes

Superuser Contribution shuffle and repeat button gone

i'm not sure if this is just a problem for me but my shuffle and repeat button is nowhere to be found. it wasn't there when i installed it in the first place and it's been bothering me for a while. FYI i use a samsung galaxy a40

  • Visitor
  • i'm not sure if this is just a problem for me but my shuffle and repeat button is nowhere to be found. it wasn't there when i installed it in the first place and it's been bothering me for a while.&n...
  • Ivan
  • Spotify Legend
  • 961 Views
  • 1 replies
  • 1 likes
  • 961 Views
  • 1 replies
  • 1 likes

Behind the Lyrics Genius

Spoiler (Highlight to read)Behind the lyricsBehind the lyricsPlanPremiumCountryNorwayDeviceSamsung Galaxy 9, Samsung Tablet, Samsung QLED TV, Google ChromecastMy Question or IssueI'm getting really tired of the Behind the lyrics feature on Spotify. I...

  • Newbie
  • Behind the lyrics Plan Premium Country Norway Device Samsung Galaxy 9, Samsung Tablet, Samsung QLED TV, Google Chromecast My Question or Issue I'm getting really tired of the Behind the lyric...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 2 likes
  • Behind the lyrics
    Genius
  • 427 Views
  • 1 replies
  • 2 likes

Can't see real-time lyrics

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryArgentina DeviceSamsung Galaxy Note8Operating SystemAndroid My Question or IssueI can"t see the real-time lyrics f...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Argentina   Device Samsung Galaxy Note8 Opera...
  • 402 Views
  • 0 replies
  • 1 likes
  • 402 Views
  • 0 replies
  • 1 likes

Songs stop playing when i go off the app, how i am suppose to listen to music, just not use my phone

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 4Operating SystemAndroid 11 My Question or IssueAlready mentioned it in the title, duh

  • Casual Listener
  • Plan Premium Country United Kingdom Device Google Pixel 4 Operating System Android 11   My Question or Issue Already mentioned it in the title, duh
  • 274 Views
  • 0 replies
  • 1 likes
  • 274 Views
  • 0 replies
  • 1 likes

Solved!! Podcasts not updating as of Sept 17, 2020

Plan FreeFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung Windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android windows 10My Question or IssueSpotify feature of downloading and listening to...

  • Music Fan
  • Plan Free Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung Windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android windo...
  • carmendot
  • Music Fan
  • 446 Views
  • 1 replies
  • 1 likes
  • 446 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I can't find my liked songs on Android app. Where did it go?

PlanFreeCountryUSADeviceGalaxy S7Operating SystemAndroidMy Question or IssueI can't find my liked songs on Android app. Where did it go? I can find the liked songs on the computer program.

  • Regular
  • Plan Free Country USA Device Galaxy S7 Operating System Android My Question or Issue I can't find my liked songs on Android app. Where did it go? I can find the liked songs on the computer p...
  • Peter
  • Spotify Legend
  • 1538 Views
  • 9 replies
  • 1 likes
  • 1538 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify crashes when opening Liked Songs

PlanPremiumCountryArgentinaDevicemoto g(6)Operating SystemAndroid Pie My Question or IssueThe app is closing itself automatically when trying to enter the Liked Songs screen, as well as not seeing it in my playlists. I'm using the Alpha version of th...

  • Regular
  • Plan Premium Country Argentina Device moto g(6) Operating System Android Pie   My Question or Issue The app is closing itself automatically when trying to enter the Liked Songs screen...
  • Pochs
  • Casual Listener
  • 4206 Views
  • 10 replies
  • 16 likes
  • 4206 Views
  • 10 replies
  • 16 likes

Trouble playing downloaded podcast (Joe Rogan)

PlanPremiumCountryUSA Device Samsung Galaxy S20Operating System Android 10 My Question or IssueI have a problem when playing a downloaded Joe Rogan podcast. Even though I have downloaded the podcast, if I lose my network connection, the podcast will ...

  • Casual Listener
  •   Plan Premium Country USA   Device  Samsung Galaxy S20 Operating System  Android 10   My Question or Issue I have a problem when playing a downloaded Joe Rogan p...
  • beerens20
  • Newbie
  • 1237 Views
  • 1 replies
  • 1 likes
  • 1237 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify does not start on Galaxy Note 9 / Android 10 / Knox

PlanPremiumCountrySwedenDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 My Question or IssueI have been using Spotify without problem earlier. I had to recently perform a factory reset on my Galaxy Note 9 and re-install the Sp...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10   My Question or Issue I have been using Spotify without problem earlier. I had t...
  • Ver
  • Spotify Legend
  • 3429 Views
  • 16 replies
  • 1 likes
  • 3429 Views
  • 16 replies
  • 1 likes

search not working on xiaomi tv box

search not working on xiaomi tv box. reinstalling spotify app was not helpfulPlanPremiumCountryIsraelDevicexiaomi tv boxOperating SystemAndroid My Question or Issuesearch not working on xiaomi tv box. reinstalling spotify app was not helpful

  • Visitor
  • search not working on xiaomi tv box.  reinstalling spotify app was not helpful Plan Premium Country Israel Device xiaomi tv box Operating System Android   My Question or Issue s...
  • 505 Views
  • 0 replies
  • 1 likes
  • "android""search not working"
  • 505 Views
  • 0 replies
  • 1 likes

Free version low volume control

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs above I have the free version, just bought a new car and via bluetooth i have very low vol...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As abov...
  • 228 Views
  • 0 replies
  • 1 likes
  • 228 Views
  • 0 replies
  • 1 likes

Notification

It is a new problem for me.Whenever I hit the Pause button, the spotify notification in the status bar disappears.I tried everything but nothing happened...

  • Visitor
  • It is a new problem for me. Whenever I hit the Pause button, the spotify notification in the status bar disappears. I tried everything but nothing happened...  
  • MKJay
  • Visitor
  • 321 Views
  • 1 replies
  • 2 likes
  • 321 Views
  • 1 replies
  • 2 likes

widget disappeared 2020

PlanPremiumCountryMxDevicesony H8266Operating SystemAndroid v10 My Question or Issuehomescreen widget is now a tiny plain white rectangle. restarting, removing and replacing the widget gets me the same white placeholder instead of the player.app work...

  • Newbie
  • Plan Premium Country Mx Device sony H8266 Operating System Android v10   My Question or Issue homescreen widget is now a tiny plain white rectangle. restarting, removing and replacing ...
  • 280 Views
  • 0 replies
  • 1 likes
  • Android 10
    Widget
  • 280 Views
  • 0 replies
  • 1 likes

Group Session Bugs

PlanPremiumCountryPortugal DeviceMi Note 10Operating SystemAndroid My Question or IssueI've been testing Group Session between two Android Phones and I'd like to report the following 2 issues: 1 - Whenever a song is added to the queue, either by a cl...

  • Regular
  • Plan Premium Country Portugal   Device Mi Note 10 Operating System Android   My Question or Issue I've been testing Group Session between two Android Phones and I'd like to repor...
  • 1122 Views
  • 0 replies
  • 3 likes
  • 1122 Views
  • 0 replies
  • 3 likes

Car mode - Screen always on not working

PlanFamily PremiumCountryItalyDeviceSamsung Galaxy Note 9Operating SystemAndroid Pie My Question or IssueI use an aux cable because I have no bluetooth connection in my car radio. So, I have to set the car mode manually (ok). I also check the "always...

  • Casual Listener
  • Plan Family Premium Country Italy Device Samsung Galaxy Note 9 Operating System Android Pie   My Question or Issue I use an aux cable because I have no bluetooth connection in my car r...
  • Sandman69
  • Visitor
  • 5020 Views
  • 4 replies
  • 0 likes
  • 5020 Views
  • 4 replies
  • 0 likes