Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375735 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryBrazilDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueWhen playing a playlist, Spotify will play a few songs and then either:Stop playing the playlist, returning to the first song in pause mode (as if it had g...
Plan Premium Country Brazil Device Samsung Galaxy S8 Operating System Android Pie My Question or Issue When playing a playlist, Spotify will play a few songs and then either: Stop ...
Moderator
1001 Views
3 replies
1 likes
PlanFamily PremiumCountryFranceDeviceLG G6Operating SystemAndroid 9 My Question or IssueThe songs do not play anymore on the app. I can start a song, but the progress bar remains at 00:00. I can move in the song time, but the progress bar remains unc...
Plan Family Premium Country France Device LG G6 Operating System Android 9 My Question or Issue The songs do not play anymore on the app. I can start a song, but the progress ba...
Spotify Legend
1065 Views
3 replies
0 likes
Plan: PremiumCountry: Turkey Device: Samsung Galaxy S9+Operating System: Android 10 Hello, Every time I download too many songs the app gets really slow; it takes forever to list albums or playlists let alone opening and playing them. The only soluti...
Plan: Premium Country: Turkey Device: Samsung Galaxy S9+ Operating System: Android 10 Hello, Every time I download too many songs the app gets really slow; it takes forev...
Spotify Legend
2461 Views
1 replies
2 likes
PlanFamily PremiumCountryGermanyDeviceHUAWEI LYO-L21My Question or IssueWhenever I try to play local files stored on my computer on my Smartphone it always glitches around, for example when it should say "Game's not over" it says "ovGanotme'ser" and ...
Plan Family Premium Country Germany Device HUAWEI LYO-L21 My Question or Issue Whenever I try to play local files stored on my computer on my Smartphone it always glitches around, for ...
Spotify Legend
1021 Views
3 replies
0 likes
Plan Premium Country Brazil Device Gome U7 Operating System Android 7 My Question or Issue Hi, good night I come to indicate a possible vulnerability in the spotify app for android. I did not touch my phone between 5:30 pm and 6:30 pm, but when analy...
Plan Premium Country Brazil Device Gome U7 Operating System Android 7 My Question or Issue Hi, good night I come to indicate a possible vulnerability in the spotify app for andr...
Community Legend
889 Views
1 replies
0 likes
Tenho plano Premium e desinstalei o aplicativo do meu Android. Depois que eu reinstalei as playlists foram perdidas. Quero elas de volta ou o cancelamento do plano. Aguardo retorno.
Tenho plano Premium e desinstalei o aplicativo do meu Android. Depois que eu reinstalei as playlists foram perdidas. Quero elas de volta ou o cancelamento do plano. Aguardo retorno.
Spotify Legend
368 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceASUS ZenFone MaxOperating SystemAndroid 7 My Question or IssueHi, The six bars on the home screen has stopped showing. I have uninstalled the app, cleared the cache, restart, and made sure I was using the latest v...
Plan Premium Country United States Device ASUS ZenFone Max Operating System Android 7 My Question or Issue Hi, The six bars on the home screen has stopped showing. I have uni...
Spotify Legend
490 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueWhen I'm asking Google Assistant to play a specific personal Playlist it just starts playing random stuff depsite in the Google Assitant settings it s...
Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Oreo) My Question or Issue When I'm asking Google Assistant to play a specific personal Playlist...
Casual Listener
1593 Views
2 replies
0 likes
Really frustrated with Spotify. While listening to my playlists on my android phone after a minute or two it will start randomly playing songs from the same album I have never listened to before. I have changed password uninstalled and reinstalled an...
Really frustrated with Spotify. While listening to my playlists on my android phone after a minute or two it will start randomly playing songs from the same album I have never listened to before. I h...
Roadie
495 Views
1 replies
0 likes
PlanPremium CountryGermany DeviceXiaomi Mi 9 liteOperating SystemAndroid 10 My Question or IssueI Cant hear "TKKG" or "Die drei ???". Everytime i Swatch for those Albums the Whole App cant be used anymore. I deleted the Cache and reinstalled the App....
Plan Premium Country Germany Device Xiaomi Mi 9 lite Operating System Android 10 My Question or Issue I Cant hear "TKKG" or "Die drei ???". Everytime i Swatch for th...
Spotify Legend
634 Views
1 replies
2 likes
Tive que desinstalar o app do meu celular Android e quando fui reinstalar perdi todas minhas playlists. No computador continua funcionando. O plano é Premium e o pagamento é em cartão de crédito. Quero minhas playlist de volta no celular. Aguardo ret...
Tive que desinstalar o app do meu celular Android e quando fui reinstalar perdi todas minhas playlists. No computador continua funcionando. O plano é Premium e o pagamento é em cartão de créd...
Spotify Legend
588 Views
1 replies
0 likes
PlanPremiumCountry CyprusDeviceSamsung Galaxy WatchOperating SystemTizen 4.0.0.1 My Question or Issue Hello,The problem I have is that I downloaded a playlist on my smartwatch so I can listen to it offline while I am at the gym. On the app it shows t...
Plan Premium Country Cyprus Device Samsung Galaxy Watch Operating System Tizen 4.0.0.1 My Question or Issue Hello, The problem I have is that I downloaded a playlist on ...
Visitor
26901 Views
10 replies
16 likes
PlanPremiumCountryBrazil DeviceGalaxy Watch 3Operating SystemTizen 5.5.0.1 My Question or IssueHi, I recently bought the Galaxy Watch 3 and I'm still learning how to use and play with it.I installed Spotify on it, but I have a problem downloading mus...
Plan Premium Country Brazil Device Galaxy Watch 3 Operating System Tizen 5.5.0.1 My Question or Issue Hi, I recently bought the Galaxy Watch 3 and I'm still learning how to u...
Moderator
1896 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceGoogle Pixel 5Operating SystemAndroid 11My Question or IssueI have some playlists that are a mix of local files and non-local files. The local files are on my PC. My Android phone has the playlist downloaded. If I play the ...
Plan Premium Country USA Device Google Pixel 5 Operating System Android 11 My Question or Issue I have some playlists that are a mix of local files and non-local files. The local files are o...
Moderator
1269 Views
5 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueAutoplay doesn't work on mobile, i already tried reinstalling and made sure i am on the newest version. On desktop it works
Plan Premium Country Switzerland Device Samsung Galaxy S9 Operating System Android Version 10 My Question or Issue Autoplay doesn't work on mobile, i already tried reinstalling and m...
Spotify Legend
654 Views
1 replies
0 likes
I know a lot of users prefer to include behind the lyrics, but I wish there is an option that will let some users like me to able to disable it! It just doesn't display correctly on other devices like Google nest hub. It takes over the entire screen ...
I know a lot of users prefer to include behind the lyrics, but I wish there is an option that will let some users like me to able to disable it! It just doesn't display correctly on other devices lik...
Spotify Legend
775 Views
1 replies
0 likes
Buen día.El motivo es que no he podido ver la letras de las canciones incluso cuando están disponibles en esa canción,lo digo porque he intentado con 2 cuentas diferentes poniendo la misma canción y en mi cuenta no me aparece.siempre me han dicho que...
Buen día. El motivo es que no he podido ver la letras de las canciones incluso cuando están disponibles en esa canción,lo digo porque he intentado con 2 cuentas diferentes poniendo la misma canción ...
Spotify Legend
2026 Views
6 replies
7 likes
Once I hit the settings button the screen goes black.
Once I hit the settings button the screen goes black.
Spotify Legend
431 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy s8+Operating SystemAndroid My Question or IssueI've been trying to use spotify but it doesn't work, when I try to play a song it stays an 0:00, never moves, I have downloaded the songs, tried using other intern...
Plan Premium Country Device Samsung Galaxy s8+ Operating System Android My Question or Issue I've been trying to use spotify but it doesn't work, when I try to play a ...
Visitor
553 Views
1 replies
0 likes
I'm currently able to download all of my local files on my Android phone (OnePlus 8 Pro) without any problems. The songs playback as expected, and sound just fine. However, on my Kindle Fire tablet, these same exact songs are unlistenable. The playba...
I'm currently able to download all of my local files on my Android phone (OnePlus 8 Pro) without any problems. The songs playback as expected, and sound just fine. However, on my Kindle Fire...
Music Fan
855 Views
2 replies
0 likes
