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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27308 Views
  • 59 replies
  • 23 likes
  • 27308 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870161 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870161 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24690 Views
  • 3 replies
  • 0 likes
  • 24690 Views
  • 3 replies
  • 0 likes

Cant play an individual song on phone but can on Windows laptop

PlanFreeCountry DeviceSamsung Galaxy A80Operating Systemlatest My Question or IssueWhen i search for a song on my phone i can never play the individual song, only shuffle play a load of songs related to it, but when i login on the same account on my ...

  • Visitor
  • Plan Free Country   Device Samsung Galaxy A80 Operating System latest   My Question or Issue When i search for a song on my phone i can never play the individual song, only shuffl...
  • robigouk
  • Composer
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Unplayed Podcast don't show up

PlanPremiumCountryGermanyDeviceS20+ 5g, S7 edge, S5, Galaxy Tab s3Operating SystemAndroid Hey,I have the Problem that two of my three Podcast shows don't show up in the unplayed list in the podcast index in your library. This is for all my devices. S...

  • Visitor
  •   Plan Premium Country Germany Device S20+ 5g, S7 edge, S5, Galaxy Tab s3 Operating System Android   Hey, I have the Problem that two of my three Podcast shows don't show up in t...
  • 319 Views
  • 0 replies
  • 2 likes
  • 319 Views
  • 0 replies
  • 2 likes

Favorite?

Hello, Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me every day. PlanPremiumCountryRussiaDevice(Huawei p10 lite)...

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  • Regular
  • Hello,  Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me ...
  • MattSuda
  • Spotify Star
  • 708 Views
  • 8 replies
  • 0 likes
  • 708 Views
  • 8 replies
  • 0 likes

Long press on buds plus does not open Spotify

Plan :FreeCountry :India Device :OnePlus 7Operating System :Android 10 My Question or Issue :There's an option on the Galaxy wearable application that allows you to customize the touch actions on the buds plus. One such feature is the long press on t...

  • Visitor
  • Plan : Free Country : India   Device : OnePlus 7 Operating System : Android 10   My Question or Issue : There's an option on the Galaxy wearable application that allows you ...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

App crashes when on an artist page

PlanPremiumCountryBrazilDeviceMoto G6 PlusOperating SystemAndroid 9 My Question or IssueThe app crashes and closes every time that I open any artist page.

  • Newbie
  • Plan Premium Country Brazil Device Moto G6 Plus Operating System Android 9   My Question or Issue The app crashes and closes every time that I open any artist page.
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Artist app crash
  • 300 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When is iOS interface coming to Android users?

Plan: Premium PlanCountry: BrazilDevice: Redmi Note 8 ProOperating System: Android 10/MIUI My Question or IssueI wonder when is this update coming to Android users. The new playlist/artists/album page is different, and this update has been rolling on...

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  • Casual Listener
  • Plan: Premium Plan Country: Brazil Device: Redmi Note 8 Pro Operating System: Android 10/MIUI    My Question or Issue I wonder when is this update coming to Android users. The new pl...
  • Elena
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Android - prevent auto start

PlanPremium FamilyCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueFor this situation - Spotify has NOT be used in a few days.Samsung, BT is not on, so I turn BT on.I connect my BT ear buds. My intention is to make a phon...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy S10 Operating System Android   My Question or Issue For this situation - Spotify has NOT be used in a few days. Samsung, BT is no...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Bring back queue button on now playing screen please

PlanPremiumCountryIndonesia DeviceSamsung galaxy S10Operating SystemAndroid 10 My Question or IssueWhy did you change the queue button on the bottom right of now playing screen into share button!? I'd rather have the ability to control my playlist ea...

  • Visitor
  • Plan Premium Country Indonesia   Device Samsung galaxy S10 Operating System Android 10   My Question or Issue Why did you change the queue button on the bottom right of now playi...
  • Gunnerxp
  • Regular
  • 3995 Views
  • 19 replies
  • 47 likes
  • 3995 Views
  • 19 replies
  • 47 likes

Solved!!Superuser Contribution Blank screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S5Operating SystemAndroid 5.0 My Question or IssueSpotify on my phone stopped working yesterday and I have not been able to fix it. The app only shows a blank screen with the three icons at the bo...

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  • Regular
  • Plan Premium Country The Netherlands Device Samsung Galaxy S5 Operating System Android 5.0   My Question or Issue Spotify on my phone stopped working yesterday and I have not been ab...
  • bbaale
  • Casual Listener
  • 35378 Views
  • 18 replies
  • 7 likes
  • 35378 Views
  • 18 replies
  • 7 likes

Not working on 4G

Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work.PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemOxygenOS version 10.3.4 My Question ...

  • Visitor
  • Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work. Plan Premium Country India Device ...
  • 368 Views
  • 0 replies
  • 0 likes
  • 4G
  • 368 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked songs playlist missing for 2 months, and now crashes app when selected

PlanPremiumCountryUSADeviceT-Mobile REVVLOperating SystemAndroid 7.0 My Question or IssueFor the past 2 months my liked songs playlist has been missing on the Android app but works fine on all other devices. On the Android app, I can click on liked s...

  • Casual Listener
  • Plan Premium Country USA Device T-Mobile REVVL Operating System Android 7.0   My Question or Issue For the past 2 months my liked songs playlist has been missing on the Android app but...
  • Ivan
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 1 likes
  • 282 Views
  • 1 replies
  • 1 likes

Daily Mix Missing from Phone App

PlanPremiumCountryIndiaDeviceGoogle Pixel 3 (Year of Purchase: December 2018)Operating SystemAndroidMy Question or IssueMy Daily Mixes are missing from the App home page. I can find them on the desktop 'made for you section' on my laptop app. I have ...

  • Visitor
  • Plan Premium Country India Device Google Pixel 3 (Year of Purchase: December 2018) Operating System Android My Question or Issue My Daily Mixes are missing from the App home page. I can find...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Playback switches device when on same connection

PlanPremium DevicePC and Android My Question or Issue Ok let me explain. My PC, which is connected to the Internet, plays music on spotify. Then I go take a **bleep**. Pull out my android phone and activate wifi (I don't always keep it on). As soon a...

  • Gig Goer
  • Plan Premium   Device PC and Android   My Question or Issue   Ok let me explain. My PC, which is connected to the Internet, plays music on spotify. Then I go take a **bleep**. ...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Can't see album names in playlist anymore?

PlanFamilyCountryCanadaDeviceSamsung Galaxy A90Operating SystemAndroid 10 My Question or IssueI maintain a "master playlist" of some 6000 songs that I regularly update. In editing the playlist today, Spotify stopped showing me the names of the albums...

  • Newbie
  • Plan Family Country Canada Device Samsung Galaxy A90 Operating System Android 10   My Question or Issue I maintain a "master playlist" of some 6000 songs that I regularly update. In ed...
  • drred2510
  • Regular
  • 885 Views
  • 1 replies
  • 1 likes
  • 885 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Haven't received the lyrics update

PlanPremiumCountryIndia DeviceLG G6 ThinQOperating SystemAndroid Pie My Question or IssueA lot of my friends here have received the update so I know it's not a location thing- why won't the lyrics show up on my phone ?

  • Visitor
  • Plan Premium Country India   Device LG G6 ThinQ Operating System Android Pie   My Question or Issue A lot of my friends here have received the update so I know it's not a locatio...
  • user-removed
  • Not applicable
  • 941 Views
  • 2 replies
  • 0 likes
  • Android
    lyrics
  • 941 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to click on non-main artist under the song title

PlanPremium DeviceAll devices with Android + saw its also present on Iphone My Question or IssueI tried to make it most obvious in the title. If I play song on my phone where there are more than 1 artists, I Can't click on artist who is not first lis...

  • Visitor
  • Plan Premium   Device All devices with Android + saw its also present on Iphone   My Question or Issue I tried to make it most obvious in the title. If I play song on my phone where ...
  • Ivan
  • Spotify Legend
  • 1669 Views
  • 1 replies
  • 0 likes
  • artist
    bug
    click
    Mobile
    multiple
  • 1669 Views
  • 1 replies
  • 0 likes

Solved!! Liked songs not playing/downloading

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 10My Question or IssueLiked songs will not play, it will not let me download the liked playlist either, I have tried reinstalling the app, clearing my cache and restarting my...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 10 My Question or Issue Liked songs will not play, it will not let me download the liked playlist either, I...
  • djboogy12
  • Casual Listener
  • 565 Views
  • 2 replies
  • 1 likes
  • 565 Views
  • 2 replies
  • 1 likes

Superuser Contribution App freezing / not working

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueSpotify App kept freezing and crashing yesterday, even freezing the whole phone sometimes. Followed the instructions woth clearing cache etc. and reinstal...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0   My Question or Issue Spotify App kept freezing and crashing yesterday, even freezing the whole phon...
  • Elena
  • Moderator
  • 4119 Views
  • 1 replies
  • 0 likes
  • 4119 Views
  • 1 replies
  • 0 likes

Saved Albums disappearing

PlanPremiumCountryGermany DeviceSamsung A6 My Question or Issue I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are disappeared. When I search one of these Albums they say it's still saved and still d...

  • Visitor
  • Plan Premium Country Germany  Device Samsung A6   My Question or Issue   I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are ...
  • SoundShots
  • Composer
  • 1157 Views
  • 1 replies
  • 1 likes
  • 1157 Views
  • 1 replies
  • 1 likes

No puedo escuchar música mientras estoy en llamada

PlanPremiumCountryColombiaDeviceHuawei P30 LiteOperating SystemAndroidMy Question or IssueLo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras una actualización de hace algunos días, ahora cuando voy a reproducir u...

  • Newbie
  • Plan Premium Country Colombia Device Huawei P30 Lite Operating System Android My Question or Issue Lo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras u...
  • mercury11
  • Visitor
  • 11286 Views
  • 4 replies
  • 6 likes
  • 11286 Views
  • 4 replies
  • 6 likes