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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6349 Views

0 replies

7 likes

  • 6349 Views
  • 0 replies
  • 7 likes

A letra não aparece no aplicativo (behind the lyrics)

Já tentei reinstalar o aplicativo, logar no celular de outra pessoa e até mesmo colocar músicas que apareciam a letra no celular de outra pessoa e no meu não aparece.

Visitor

Já tentei reinstalar o aplicativo, logar no celular de outra pessoa e até mesmo colocar músicas que apareciam a letra no celular de outra pessoa e no meu não aparece.

user-removed

Not applicable

6570 Views

4 replies

0 likes

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  • 4 replies
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[Android][Your Library] Option to dislike a song singer or delete from download

There is no option in the android app to dislike a singer or song. There is no option to delete from download as well. You can only hide a song from my library but can not remove the album completely. There is so much junk is lying around which gets ...

Visitor

There is no option in the android app to dislike a singer or song. There is no option to delete from download as well. You can only hide a song from my library but can not remove the album completely...

334 Views

0 replies

1 likes

Android
Your Library
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  • 0 replies
  • 1 likes

Superuser Contribution Spotify constantly crashes with mobile game apps

I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the in game music and sounds effects, but lately I have ...

Casual Listener

I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the i...

ericlazarus

Newbie

4453 Views

4 replies

2 likes

  • 4453 Views
  • 4 replies
  • 2 likes

Android widget

How do I get the android widget back?PlanPremium/MailyCountryUkDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueHow do I get the widget back without a 3rd party app

Visitor

How do I get the android widget back? Plan Premium/Maily Country Uk Device Samsung Note 9 Operating System Android 10   My Question or Issue How do I get the widget back without a 3rd...

Emilia_8

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific Podcast won't download

PlanPremiumCountryUSDeviceGoogle Pixel 3 XLOperating SystemAndroid 10, latest security update My Question or IssueI am trying to download some episodes of the podcast "Optimum Synergy Podcast" but keep getting a "!" symbol for the download. This seem...

Casual Listener

Plan Premium Country US Device Google Pixel 3 XL Operating System Android 10, latest security update   My Question or Issue I am trying to download some episodes of the podcast "Optimu...

Mihail

Spotify Legend

2380 Views

1 replies

0 likes

  • 2380 Views
  • 1 replies
  • 0 likes

App crashes when open artists and albums

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J2 PrimeOperating SystemAndroid 6.0.1 My Question or IssueLast week I can't open any album nor artist, only playlists. This happens opening albums/artists in the search and the library and when I try to...

Casual Listener

Plan Premium Country Argentina Device Samsung Galaxy J2 Prime Operating System Android 6.0.1   My Question or Issue Last week I can't open any album nor artist, only playlists. This ha...

JJRauch

Casual Listener

974 Views

3 replies

0 likes

  • 974 Views
  • 3 replies
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keeps playing without sound after phone call

keeps playing without sound after phone call.sometimes doesnt play at all i have to restart the app 2-3 times for it to play.i hate to pay for such silly app if i ll have to restart after each call.PlanPremiumCountryturkey Devicexaomi mi a3Operating ...

Visitor

keeps playing without sound after phone call.sometimes doesnt play at all i have to restart the app 2-3 times for it to play.i hate to pay for such silly app if i ll have to restart after each call. ...

Joel-M

Composer

603 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Soptify says that i'm offline

PlanFreeCountryItalyDeviceSamsung galaxy s10e Operating SystemAndroid Oreo My Question or Issuehi everyone, for two days Spotify has a problem that I can't solve in any way. In short the problem is that all of a sudden Spotify has logged out of my ac...

Casual Listener

  Plan Free Country Italy Device Samsung galaxy s10e  Operating System Android Oreo   My Question or Issue hi everyone, for two days Spotify has a problem that I can't ...

Arkadi

Casual Listener

1362 Views

2 replies

1 likes

  • 1362 Views
  • 2 replies
  • 1 likes

Can't swich storage location

Hello,since I use a new SD-card for my phone, every time I try to change the storage location in the spotify-settings from intern to SD-card, spotify crashes immediately.When I click on storage, the next menu appears for a second, then it crashes.I t...

Casual Listener

Hello, since I use a new SD-card for my phone, every time I try to change the storage location in the spotify-settings from intern to SD-card, spotify crashes immediately. When I click on storage, ...

Joel-M

Composer

645 Views

3 replies

2 likes

  • 645 Views
  • 3 replies
  • 2 likes

Found a solution to virtually all Samsung Galaxy S6 Tablet I have been having.

For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much. I realized that on my tablet, my Time & Date was (for whatever reason) 2 hours ahead of my actual time zone (and time zone ...

Casual Listener

For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much.      I realized that on my tablet, my Time & Date ...

329 Views

0 replies

0 likes

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Group session is Premium only but I have premium

PlanPremium DuoCountryRomaniaDeviceSamsung Galaxy J5Operating SystemAndroid Pie My Question or IssueI got "Group session is Premium only (for now)" but I have Premium Duo.

Newbie

Plan Premium Duo Country Romania Device Samsung Galaxy J5 Operating System Android Pie   My Question or Issue I got "Group session is Premium only (for now)" but I have Premium Du...

Noah

Spotify Star

3980 Views

1 replies

1 likes

  • 3980 Views
  • 1 replies
  • 1 likes

Superuser Contribution app do not work

PlanFree/PremiumCountryUKDevicexiaomiOperating SystemandroidMy Question or IssueHi everyone,Long time ago I open a spotify account. I cant open my account through my phone. Always tell me that I am offline or not connected. but I can connect through ...

Visitor

Plan Free/Premium Country UK Device xiaomi Operating System android My Question or Issue Hi everyone, Long time ago I open a spotify account. I cant open my account through my phone. Always...

Elena

Moderator

453 Views

2 replies

1 likes

  • 453 Views
  • 2 replies
  • 1 likes

Why can't I see the tracklists on certain albums

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not.Thank you!   

Visitor

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not. Thank you! 🙂    

385 Views

0 replies

0 likes

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Superuser Contribution Local files will not play, grayed out

Premium, Android/Windows (trouble is related to syncing) A very long time ago, I was getting a new phone, and I wanted to move my files over from my phone to my computer so I didn't lose them (I didn't have Spotify at the time). When I got Spotify, I...

Casual Listener

Premium, Android/Windows (trouble is related to syncing)   A very long time ago, I was getting a new phone, and I wanted to move my files over from my phone to my computer so I didn't lose the...

CarlosE

Spotify Legend

5395 Views

7 replies

0 likes

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  • 7 replies
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Superuser Contribution Regarding adding songs to the queue

PlanFreeCountryIndiaDevice(Samsung Galaxy A50)Operating System(Android Pie) My Question or IssueWhy i cant add a song to queue by searching a song... its only showing add to queue option while you select a song from the album not directly from the se...

Casual Listener

  Plan Free Country India Device (Samsung Galaxy A50) Operating System (Android Pie)   My Question or Issue Why i cant add a song to queue by searching a song... its only showing...

Mihail

Spotify Legend

941 Views

5 replies

0 likes

adding song to the queue
Queue bug
Queue Button
Queue option
Queue To.
search results
  • 941 Views
  • 5 replies
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Artist and song pages wont load

PlanPremiumCountryUSADeviceLG Aristo 4Operating SystemAndroid My Question or IssueWhenever i try to load an artist page ir song page it just loads and loads and never actually displays anything. My liked or favorited songs also wont load, and the son...

Casual Listener

Plan Premium Country USA Device LG Aristo 4 Operating System Android   My Question or Issue Whenever i try to load an artist page ir song page it just loads and loads and never actuall...

robigouk

Composer

839 Views

5 replies

2 likes

  • 839 Views
  • 5 replies
  • 2 likes

App started to crush after launching on Samsung Galaxy M30s

PlanPremiumCountryRussiaDeviceSamsung Galaxy M30sOperating SystemAndroid My Question or IssueToday Spotify on my Android started to crush after launching. I tried to reinstall app and reboot device, nothing works.

Casual Listener

  Plan Premium Country Russia Device Samsung Galaxy M30s Operating System Android   My Question or Issue Today Spotify on my Android started to crush after launching. I tried to ...

Aleksandr667

Casual Listener

567 Views

2 replies

0 likes

Android
App problem
Samsung Galaxy M30s
  • 567 Views
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Superuser Contribution Spotify stopped while opening YoWhatsApp?

PlanFree/PremiumCountry Device(Android 9, Xiaomi k20 pro) My Question or IssueI am using Spotify while working in conjunction with my Bluetooth headset. I have set my YoWhatsApp Messages-Tone to "none" but this leads to Spotify crashing when I receiv...

Casual Listener

Plan Free/Premium Country   Device (Android 9, Xiaomi k20 pro)   My Question or Issue I am using Spotify while working in conjunction with my Bluetooth headset. I have set my YoWhat...

TriciaThornton

Casual Listener

592 Views

2 replies

0 likes

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  • 2 replies
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Solved!!Superuser Contribution Wiedergabe von "[SONGTITEL]" nicht möglich - Verbindung Spotify wurde getrennt

PlanPremium Duo CountrySchweiz / Switzerland DeviceSamsung Galaxy 7 Operating SystemAndroid Oreo (8.0.0) My Question or IssueHallo Community,Über das Sonos App habe ich zwei verschiede Konten verknüpft, das Hin und Her wechseln der Konten ging bis an...

Casual Listener

Plan Premium Duo   Country Schweiz / Switzerland   Device Samsung Galaxy 7   Operating System Android Oreo (8.0.0)   My Question or Issue Hallo Community, Über ...

Elena

Moderator

3129 Views

3 replies

0 likes

Wiedergabe von "[SONGTITEL]" nicht möglich - Verbindung Spotify wurde getrennt
  • 3129 Views
  • 3 replies
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Solved!! Only playing introductions

PlanFree/PremiumCountry DeviceOnePlus 8Operating SystemAndroid Oxygen My Question or IssueAfter about 15 songs, it switches to only playing song intros (15 seconds). I have to uninstall and reinstall for it to work temporarily. Any assistance is appr...

Casual Listener

Plan Free/Premium Country   Device OnePlus 8 Operating System Android Oxygen   My Question or Issue After about 15 songs, it switches to only playing song intros (15 seconds)...

Billy-J

Spotify Star

3540 Views

5 replies

0 likes

  • 3540 Views
  • 5 replies
  • 0 likes