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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27300 Views
  • 59 replies
  • 23 likes
  • 27300 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870158 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870158 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24689 Views
  • 3 replies
  • 0 likes
  • 24689 Views
  • 3 replies
  • 0 likes

No puedo escuchar música mientras estoy en llamada

PlanPremiumCountryColombiaDeviceHuawei P30 LiteOperating SystemAndroidMy Question or IssueLo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras una actualización de hace algunos días, ahora cuando voy a reproducir u...

  • Newbie
  • Plan Premium Country Colombia Device Huawei P30 Lite Operating System Android My Question or Issue Lo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras u...
  • mercury11
  • Visitor
  • 11286 Views
  • 4 replies
  • 6 likes
  • 11286 Views
  • 4 replies
  • 6 likes

App doesn't register songs playing

When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects.PlanPremiumCountryUkDeviceSamsung A70Operating SystemAndr...

  • Casual Listener
  • When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects. Plan...
  • emmalouise0511
  • Casual Listener
  • 537 Views
  • 2 replies
  • 1 likes
  • 537 Views
  • 2 replies
  • 1 likes

how does the download over cellular option work?

PlanPremiumCountry Device Operating System My Question or IssueWhy are some tracks not added to favorites? I understand this is because I am prohibited from downloading over a mobile network? Then why, if I listen to them in 2 circles, are they alrea...

  • Visitor
  • Plan Premium Country   Device   Operating System     My Question or Issue Why are some tracks not added to favorites? I understand this is because I am prohibited from d...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Shuffle... But not really

How does the shuffle work? Like...for real. Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always stuck together. For example album ABCD in a playlist.There's ...

  • Visitor
  • How does the shuffle work? Like...for real.   Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always s...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution Equalizer resets every music change

PlanPremiumCountryBrazilDevice(ASUS ZenPhone 3 MAX)Operating System(Android 7.0) My Question or Issue Hello! Hope everyone is in best of health. I've just got a new issue on my Spotify Android App. After the last June update, everytime a music change...

  • Regular
  • Plan Premium Country Brazil Device (ASUS ZenPhone 3 MAX) Operating System (Android 7.0)   My Question or Issue   Hello! Hope everyone is in best of health. 🙏   I've just ...
  • Spi01
  • Regular
  • 1484 Views
  • 2 replies
  • 0 likes
  • 1484 Views
  • 2 replies
  • 0 likes

Equalizer turns off on track changes. Tracks randomly stop or switch back to queue begging

PlanPremiumCountryRussiaDeviceXiaomi MI4C.Operating SystemAndroid 7.0, MIUI 9.5.2.0 Stable My Question or IssueAs title says when I switch tracks (via UI taps or on my wireless headphones, doesn't matter) sometimes equalizer does not kick in at all. ...

  • Visitor
  • Plan Premium Country Russia Device Xiaomi MI4C. Operating System Android 7.0, MIUI 9.5.2.0 Stable   My Question or Issue As title says when I switch tracks (via UI taps or on my wirele...
  • Spi01
  • Regular
  • 544 Views
  • 1 replies
  • 2 likes
  • 544 Views
  • 1 replies
  • 2 likes

App close when use "close all" buttom

PlanPremiumCountryRussiaDeviceSamsung galaxy s10+Operating SystemAndroid 10 My Question or Issue All music apps keep playing, but not spotify, when u close all. How fix it? And i cant attached video. Error "The file type (.mp4) is not supported. Vali...

  • Casual Listener
  • Plan Premium Country Russia Device Samsung galaxy s10+ Operating System Android 10   My Question or Issue   All music apps keep playing, but not spotify, when u close all. How fi...
  • Kaktonetak
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local File Synch between Desktop App on Android

PlanPremium FamilyCountryItalyDeviceOnePlus 7T, Lenvovo T460Operating SystemAndroid 10 and Windows 10My Question or IssueHello,could you tell me if is still possible to synchronize local file between Desktop and Android Phone?I've followed the instru...

  • Casual Listener
  • Plan Premium Family Country Italy Device OnePlus 7T, Lenvovo T460 Operating System Android 10 and Windows 10 My Question or Issue Hello, could you tell me if is still possible to synchroniz...
  • Elena
  • Moderator
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant view artist song list

PlanFree/PremiumCountry Device(Samsung)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I used to be able to view an artist and then where it listed a few of their songs (and more) when I would tap on it it would bring ...

  • Visitor
  • Plan Free/Premium Country   Device (Samsung) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, I used to be able to view an artist and then ...
  • Ivan
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cryptic "that didn't work" error

Plan: Premium trialCountry: UkraineDevice: Samsung Galaxy M30sOperating System: Android 9 My Question or IssueI've recently decided to trySpotify. On my first Android smartphone it works just fine, while on the other one I'm only getting that cryptic...

  • Visitor
  • Plan: Premium  trial Country: Ukraine Device: Samsung Galaxy M30s Operating System: Android 9   My Question or Issue I've recently decided to trySpotify. On my first Android smart...
  • Elena
  • Moderator
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has become increasingly slower and now hardly opens any items

PremiumGermany DeviceFairphone2Operating SystemAndroid 7.1.2 My Question or IssueThe app has become increasingly slower during the last two months with sometimes taking minutes to load a page. Problem occurs while being connected via WiFi as well as ...

  • Casual Listener
  •   Premium Germany   Device Fairphone2 Operating System Android 7.1.2   My Question or Issue The app has become increasingly slower during the last two months with sometimes...
  • Elena
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

[Android][Other] AutoPlay issue on Android 10

Autoplay fails to continue playback after playlist and (if made to radio) after the radio. Very rarely does it actually play continuously. My device specs are below.Android Version: 10Device: Samsung Galaxy S10e (SM-G970U)Spotify Version: 8.5.68.904

  • Casual Listener
  • Autoplay fails to continue playback after playlist and (if made to radio) after the radio. Very rarely does it actually play continuously. My device specs are below. Android Version: 10 Device...
  • 182 Views
  • 0 replies
  • 1 likes
  • Android
    Other
  • 182 Views
  • 0 replies
  • 1 likes

Clear currently playing song from queue

I'm not looking to clear the up-and-coming queue. I know how to do that.I'm also not looking to clear the currently playing song from my playlist. I'm satisfied with the songs in each of my playlists.I can't really get any more specific in my search ...

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  • Casual Listener
  • I'm not looking to clear the up-and-coming queue. I know how to do that. I'm also not looking to clear the currently playing song from my playlist. I'm satisfied with the songs in each of my playlis...
  • 1068 Views
  • 0 replies
  • 1 likes
  • 1068 Views
  • 0 replies
  • 1 likes

Superuser Contribution radio won't play newer music

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid My Question or IssueI've tried out the KPop Radio and noticed that it won't play newer music. It only plays music from 2000-2012. Can I change it that it plays all generati...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Redmi Note 8 Pro Operating System Android    My Question or Issue I've tried out the KPop Radio and noticed that it won't play newer mus...
  • Elena
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Videos don't appear.

PlanPremiumCountryEnglandDevice(Samsung Galaxy s10e)Operating System(Android 10.) My Question or IssueMy issue is the option to watch videos don't appear the spotify app at all, the category doesn't exist on the search screen (as shown on the attache...

  • Visitor
  •   Plan Premium Country England Device (Samsung Galaxy s10e) Operating System (Android 10.)   My Question or Issue My issue is the option to watch videos don't appear the spotify ...
  • Elena
  • Moderator
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Android App language

PlanPremiumCountryUkraineDeviceSamsung Galaxy S10eOperating SystemAndroid 10 My Question or IssueHi! I have an issue with Spotify Android App. I'm from Ukraine and speak Ukrainian and my phone uses Ukrainian as default language. Since there is no Ukr...

  • Visitor
  • Plan Premium Country Ukraine Device Samsung Galaxy S10e Operating System Android 10   My Question or Issue Hi! I have an issue with Spotify Android App. I'm from Ukraine and speak Ukra...
  • Elena
  • Moderator
  • 1125 Views
  • 1 replies
  • 0 likes
  • 1125 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of the songs in my liked list have gone(over800)

Im a premium member and have been for years, yesterday I updated the app and when doing so lost nearly 850 songs. When I try to re download or re like it already has the mark saying its done, u can't see any of them or listen, I have tried to restart...

  • Visitor
  • Im a premium member and have been for years, yesterday I updated the app and when doing so lost nearly 850 songs. When I try to re download or re like it already has the mark saying its done, u can't...
  • Ivan
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes

Superuser Contribution One album is unplayable from only my account

PlanPremiumCountryUnited StatesDeviceGalaxy S10+ My Question or IssueStarting today, one album, Tighten the Reins by Puzzle, is unplayable on my phone, my laptop and the web player. One song, All the Best, was downloaded and plays fine, but the rest ...

  • Casual Listener
  • Plan Premium Country United States Device Galaxy S10+   My Question or Issue Starting today, one album, Tighten the Reins by Puzzle, is unplayable on my phone, my laptop and the web play...
  • Elena
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Aplicacion se cierra al verificar almacenamiento

PlanFamiliarCountryColombiaDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or IssueCordial saludo, la aplicacion estaba funcionando bien pero desde hace unos dias, las canciones que tenia descargadas en la SD se cambiaban automaticamente ...

  • Visitor
  • ...erificando y se cierra la aplicacion. Ya intente algunos consejos que publicaron y nada que se soluciona, desinstalé y volví a instalar pero nada, borre archivos y tampoco, no se que hacer, por favor ayuda.
  • maryad
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Songs Stopping

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes