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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374724 Views

541 replies

34 likes

Account
Free
  • 374724 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7487 Views

0 replies

7 likes

  • 7487 Views
  • 0 replies
  • 7 likes

Superuser Contribution Sin conexión en datos womchile

PlanPremiumCountryChileDevicePoco x3Operating SystemAndroid 10My Question or IssueHola, tengo problemas con operador móvil wom de Chile, al usar su bolsa de música ilimitada que ellos brindan através de promociones Spotify dice que no tengo conexion....

Casual Listener

Plan Premium Country Chile Device Poco x3 Operating System Android 10 My Question or Issue Hola, tengo problemas con operador móvil wom de Chile, al usar su bolsa de música ilimitada que ell...

Obiunox

Casual Listener

2333 Views

4 replies

0 likes

  • 2333 Views
  • 4 replies
  • 0 likes

Superuser Contribution Several Small Issues

PlanPremiumCountryUSADeviceMotorola Moto e5 PlayOperating SystemAndroid 10 I am having several small issues on Spotify Android.Most times I am listening and then connect to Bluetooth, the current song is skipped and shuffle is turned off (meaning it ...

Roadie

Plan Premium Country USA Device Motorola Moto e5 Play Operating System Android 10   I am having several small issues on Spotify Android. Most times I am listening and then connect to ...

Ver

Spotify Legend

676 Views

3 replies

0 likes

  • 676 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify takes for ever to play songs (just the annyoing green circle which rotates..)

PlanPremiumCountryNorwayDeviceOnePlus NordOperating SystemAndroid 10 My Question or IssueSince the recent update (dec.17-ish) my spotify wont't play any songs. It can't even search for songs, the only thing that shows up is the green circle which rot...

Newbie

Plan Premium Country Norway Device OnePlus Nord Operating System Android 10   My Question or Issue Since the recent update (dec.17-ish) my spotify wont't play any songs. It can't even ...

Ivan

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

[Android][Connect] Moved country but data from other country - location problem

Hello, I moved from the UK to Switzerland 9 months ago and was using spotify free without problems. I've now updated the location to Switzerland, but the data is still coming from my UK sim card so I think spotify is confused. I need to keep this set...

Visitor

Hello, I moved from the UK to Switzerland 9 months ago and was using spotify free without problems. I've now updated the location to Switzerland, but the data is still coming from my UK sim card so I...

297 Views

0 replies

0 likes

Android
Connect
  • 297 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No Playback on Android App

PlanPremiumCountryGermanyDeviceHuawei P10Operating SystemAndroid 9 Pie My Question or Issue:The app on my phone doesn't start the playback. The icon turns on pause, what makes it looks like music its playing, but there is no audio, the timer doesnt m...

Newbie

Plan Premium Country Germany Device Huawei P10 Operating System Android 9 Pie   My Question or Issue: The app on my phone doesn't start the playback. The icon turns on pause, what make...

Alex

Spotify Legend

645 Views

1 replies

2 likes

  • 645 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify wont install

PlanPremiumCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I h...

Casual Listener

  Plan Premium Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...

Alex

Spotify Legend

6978 Views

6 replies

0 likes

broken
Install
Uninstall
  • 6978 Views
  • 6 replies
  • 0 likes

Superuser Contribution Says I'm in offline mode.

PlanPremiumCountryUS DeviceSamsung J7 CrownOperating System Android My Question or Issue I have had not trouble with the spotify app until all of the sudden it wouldn't play my song. It would display the name of the song and allow me to run all of th...

Visitor

Plan Premium Country US   Device Samsung J7 Crown Operating System  Android   My Question or Issue  I have had not trouble with the spotify app until all of the sudden ...

Ivan

Spotify Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no longer displays downloaded artists

PlanPremiumCountryCzech Republic DeviceHuawei Y5Operating SystemAndroid 9 My Question or IssueI have a continuous problem displaying followed artists offline (e.g. 'Alt-J' in the attached screenshots) that I downloaded songs from. It only says to fin...

Newbie

  Plan Premium Country Czech Republic  Device Huawei Y5 Operating System Android 9   My Question or Issue I have a continuous problem displaying followed artists offline (e....

Ivan

Spotify Legend

342 Views

1 replies

1 likes

  • 342 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution New Release SPAM

 PlanPremiumCountryBrazil (unfortunately)DeviceSamsung Galaxy Operating SystemAndroid How to delete New Release Spam from appearing in my Spotify app initial screen? I have a release from an EP called "Artistry, The Cult" annoying me in my Spotify ap...

Casual Listener

  Plan Premium Country Brazil (unfortunately) Device Samsung Galaxy  Operating System Android      How to delete New Release Spam from appearing in my Spotify app initi...

Mihail

Spotify Legend

1160 Views

5 replies

0 likes

  • 1160 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast availability in Russia

When will podcasts be made available in Russia?This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea and vote on it. Just please answer my question if th...

Casual Listener

When will podcasts be made available in Russia? This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea...

EazyE2

Casual Listener

4961 Views

2 replies

27 likes

  • 4961 Views
  • 2 replies
  • 27 likes

Superuser Contribution Ads that don't seem embeded by the content creator on podcasts

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating System Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service agent today that kept telling me the ads were embeded in the episodesby the con...

Regular

  Plan Premium Country Canada Device Samsung Galaxy 9 Operating System   Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service...

KatM1

Regular

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay not working properly

PlanPremiumCountrySingapore DeviceSamsung Note 20 Ultra 5GOperating SystemAndroid 10 My Question or IssueAutoplay doesn't work when on an album or individual single. After song finished it stops. I have tried a fresh install, clearing cache, clearing...

Casual Listener

Plan Premium Country Singapore   Device Samsung Note 20 Ultra 5G Operating System Android 10   My Question or Issue Autoplay doesn't work when on an album or individual single. A...

Jeremy

Spotify Legend

2583 Views

4 replies

0 likes

Android
autoplay
errors
note 20
Samsung
  • 2583 Views
  • 4 replies
  • 0 likes

Samsung watch 3 + IOS - nightmare!

PlanPremiumCountryNetherlandsDeviceIphone SE2 and samsung watch 3Operating SystemIOS 14.3 and Tizen5.5.0.1 My Question or IssueGot a nice samsung watch 3. Installed spotify app and cannot get pass the screen on the watch with 'you are now streaming t...

Newbie

Plan Premium Country Netherlands Device Iphone SE2 and samsung watch 3 Operating System IOS 14.3 and Tizen5.5.0.1   My Question or Issue Got a nice samsung watch 3. Installed spotify a...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution Feature gone?

Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can I enable it again or what?

Newbie

Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can...

Mihail

Spotify Legend

601 Views

1 replies

0 likes

Feature
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android and Chromecast having a break after a few minutes

PlanPremiumCountryGermanyDeviceXCover 4 / ChromecastOperating SystemAndroid Pie My Question or IssueWhen starting streaming from my Android to my TV with Chromecast Spotify always is having a break after a few minutes. Tipping play again everthing is...

Casual Listener

Plan Premium Country Germany Device XCover 4 / Chromecast Operating System Android Pie   My Question or Issue When starting streaming from my Android to my TV with Chromecast Spotify a...

Mihail

Spotify Legend

755 Views

6 replies

1 likes

  • 755 Views
  • 6 replies
  • 1 likes

Spotify automatically plays when I start my car

PlanPremiumCountryUsaDeviceNote 10+Operating SystemAndroid My Question or IssueEverytime I start my car, Spotify plays automatically. This only started occurring about a few weeks ago. Before this I had "play in the background" turned off for Spotify...

Regular

PlanPremium Country Usa Device Note 10+ Operating System Android   My Question or Issue Everytime I start my car, Spotify plays automatically. This only started occurring about a few we...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't connect to Sonos via Spotify Connect

PlanPremiumCountryGermanyDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or IssueHi, I can't connect the Sonos speakers via Spotify Connect, they simple don't show up in the list of devices.However, they can connect and play without pr...

Regular

Plan Premium Country Germany Device Google Pixel 4a 5G Operating System Android 11   My Question or Issue Hi,   I can't connect the Sonos speakers via Spotify Connect, they simp...

MusicUser

Newbie

3175 Views

12 replies

0 likes

  • 3175 Views
  • 12 replies
  • 0 likes

Superuser Contribution Daily Mixes seem frozen

PlanPremiumCountryFrance I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen some rock/metal and no change appear. It's always the same daily mix...

Visitor

Plan Premium Country France   I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen so...

8jupiter8

Regular

1530 Views

10 replies

1 likes

Daily Mixes
  • 1530 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Like songs won't go away

PlanPremiumCountryMexicoDeviceOppo Find XOperating SystemAndroid 10 My Question or IssueA while ago I added these songs through "Import", now I'm trying to delete the "Like songs" playlists but these songs won't delete. Help.

Casual Listener

Plan Premium Country Mexico Device Oppo Find X Operating System Android 10   My Question or Issue A while ago I added these songs through "Import", now I'm trying to delete the "Like s...

Jeremy

Spotify Legend

889 Views

3 replies

0 likes

liked songs
  • 889 Views
  • 3 replies
  • 0 likes

Superuser Contribution artists list gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my years that Ive spent following various artist around the world are gone. the app count...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All my ...

Breviceps

Newbie

564 Views

2 replies

1 likes

  • 564 Views
  • 2 replies
  • 1 likes