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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 211 Views
  • 0 replies
  • 4 likes

Superuser Contribution Facebook Connections

Good evening.Why is there no opt-out from Facebook services? I don't use Facebook and i don't want Facebook to collect data from me.But there a thousands of connections to their servers, outgoing from the Spotify App. PlanPremiumCountryGermanyDeviceP...

  • Visitor
  • Good evening. Why is there no opt-out from Facebook services?  I don't use Facebook and i don't want Facebook to collect data from me. But there a thousands of connections to their servers, o...
  • Jeremy
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Album Cover Blur Doesn't Work

PlanPremiumCountryTurkeyDeviceSamsung A70Operating SystemAndroid 10 My Question or IssueSo I just can't understand why this works for iOS but not on Android. As you can see on screenshots, this blurry thing doesn't work on my phone. I alredy uninstal...

  • Newbie
  •   Plan Premium Country Turkey Device Samsung A70 Operating System Android 10   My Question or Issue So I just can't understand why this works for iOS but not on Android. As you c...
  • Mihail
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify active playback control not working

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10My Question or IssueMy controls are stuck in Villain K/DA but It's playing savage love, I seem to be able to play and pause the track and change to other music but th...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy S10 Plus Operating System Android 10 My Question or Issue My controls are stuck in Villain K/DA but It's playing savage love, I seem to...
  • Alex
  • Spotify Legend
  • 596 Views
  • 2 replies
  • 0 likes
  • 596 Views
  • 2 replies
  • 0 likes

Superuser Contribution Alexa didn't recognized Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, When I start Alexa, it does not recognize Spotify and automatically starts Google play w...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] Switching to speaker while headphones are plugged in

Hey! I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the phone, I'm not able to. I thought that there ...

  • Casual Listener
  • Hey! I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers o...
  • Jeremy
  • Spotify Legend
  • 752 Views
  • 5 replies
  • 0 likes
  • 752 Views
  • 5 replies
  • 0 likes

[Mobile][Other] Switching to speaker while headphones are plugged in

I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the phone, I'm not able to. I thought that there could...

  • Casual Listener
  • I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the...
  • 357 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 357 Views
  • 0 replies
  • 0 likes

Superuser Contribution App Crashes On Launch

App crashes at launch after 3 secondsI have deleted the app and reinstalled numerous times ( over 10 times ! )I have tried all updates recommended on the community pages including signing out all devices....NOTHING WORKS and only happened after updat...

  • Regular
  • App crashes at launch after 3 seconds I have deleted the app and reinstalled numerous times ( over 10 times ! ) I have tried all updates recommended on the community pages including signing out all...
  • Mihail
  • Spotify Legend
  • 1047 Views
  • 11 replies
  • 0 likes
  • 1047 Views
  • 11 replies
  • 0 likes

Superuser Contribution I can't see all lyrics and can't share songs by copy link

PlanPremiumCountryThailandDeviceSamsung Galaxy J7 proOperating SystemAndroid My Question or Issue1. When I played some song, I saw that this song have lyrics but when I press on lyrics it's not show all lyrics. I've uninstall and install again but it...

  • Music Fan
  • Plan Premium Country Thailand Device Samsung Galaxy J7 pro Operating System Android   My Question or Issue 1. When I played some song, I saw that this song have lyrics but when I press...
  • Jeremy
  • Spotify Legend
  • 2711 Views
  • 21 replies
  • 1 likes
  • 2711 Views
  • 21 replies
  • 1 likes

Solved!!Superuser Contribution The Android app dosent open the full lyrics.

PlanPremiumCountryIndiaDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueWhen i open the spotify app and play a song with lyrics it show everything just fine until i try to tap on the lyrics and see the whole thing then it ...

  • Newbie
  • Plan Premium Country India Device Samsung Galaxy s20 ultra Operating System Android 10   My Question or Issue When i open the spotify app and play a song with lyrics it show everything...
  • Jeremy
  • Spotify Legend
  • 551 Views
  • 1 replies
  • 1 likes
  • 551 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can only skip songs forward

It's really annoying that when i want to replay a song that I can't do so with my headset shortcuts. I can only Play/Pause or skip forward. And it's not the headset beacause I've already tried it with a different Music Player and it works there. Can ...

  • Casual Listener
  • It's really annoying that  when i want to replay a song that I can't do so with my headset shortcuts. I can only Play/Pause or skip forward. And it's not the headset beacause I've already tried ...
  • Jeremy
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Your Daily Drive' playlist glitching

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4XLOperating SystemAndroid 11 My Question or IssueHi team, I recently updated my phone's OS and the Spotify app and since then my 'Your Daily Drive' has been glitching. When a news podcast is finished pla...

  • Visitor
  •   Plan Premium Country Australia Device Google Pixel 4XL Operating System Android 11   My Question or Issue Hi team,   I recently updated my phone's OS and the Spotify app...
  • Mihail
  • Spotify Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App stürzt sofort nach Anmeldung ab - Problem liegt vermutlich am Konto

Hallo!Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab.Es kommt dann die Meldung "Spotify wird wiederholt beendet".Alle Versuche, Cache leeren, deinstallieren-neu installieren... hilft nichts. Das komische, wenn sich jemand anderes an mei...

  • Regular
  • Hallo! Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab. Es kommt dann die Meldung "Spotify wird wiederholt beendet". Alle Versuche, Cache leeren, deinstallieren-neu installieren... h...
  • Ver
  • Spotify Legend
  • 5693 Views
  • 15 replies
  • 1 likes
  • Account
  • 5693 Views
  • 15 replies
  • 1 likes

Superuser Contribution Android TV Spotify problems

PlanFree/Premium / not relevantCountryDKDeviceSONY BRAVIA ANDROID TVOperating SystemAndroid OreoMy Question or IssueUsing Spotify on android TV is overall a very fine experienc, but have got a couple of issues with it; 1. Spotify connect is not avail...

  • Casual Listener
  • Plan Free/Premium / not relevant Country DK Device SONY BRAVIA ANDROID TV Operating System Android Oreo My Question or Issue Using Spotify on android TV is overall a very fine experienc...
  • Mihail
  • Spotify Legend
  • 2134 Views
  • 2 replies
  • 1 likes
  • Android TV
    Autostart
  • 2134 Views
  • 2 replies
  • 1 likes

FIIO Mark2 X7 Cannot access Spotify Home / Browse

PlanPremiumCountryCanadaDeviceFiiO Mark2 X7Operating SystemAndroid My Question or IssueUsing my FiiO Mark2 X7, I cannot access the spotify Home / Browse screen. I get the error of sorry, something went wrong. I have tried factory resetting twice with...

  • Casual Listener
  • Plan Premium Country Canada Device FiiO Mark2 X7 Operating System Android   My Question or Issue Using my FiiO Mark2 X7, I cannot access the spotify Home / Browse screen. I get the err...
  • pamantea
  • Casual Listener
  • 677 Views
  • 1 replies
  • 1 likes
  • 677 Views
  • 1 replies
  • 1 likes

Problema con las letras

Cuando cambio a mi cuenta primium las letras de las canciones desaparecen, a alguien mas le sucede y si tiene arreglo ?

  • Visitor
  • Cuando cambio a mi cuenta primium las letras de las canciones desaparecen, a alguien mas le sucede y si tiene arreglo ?
  • 396 Views
  • 0 replies
  • 2 likes
  • 396 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify refuses to play any songs on mobile

PlanFreeCountryUSADeviceSamsung galaxy 9Operating SystemAndroid 10 My Question or Issue Mobile spotify refuses to play any songs at all. It was fine on the way to college this morning but has since quit. When i hit shuffle play, it displays the "tryi...

  • Casual Listener
  •   Plan Free Country USA Device Samsung galaxy 9 Operating System Android 10   My Question or Issue   Mobile spotify refuses to play any songs at all. It was fine on the way...
  • Alex
  • Spotify Legend
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can't I play any songs by certain artists?

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueA while ago I discovered I can't listen to any of the songs by Selena Gomez or Britney Spears. If they are featured on another artists song I can listen ...

  • Newbie
  •   Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue A while ago I discovered I can't listen to any of the songs by S...
  • Mihail
  • Spotify Legend
  • 1234 Views
  • 2 replies
  • 0 likes
  • 1234 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Local files no longer uploading

I had a few local songs stored on my Android for quite some time now and I remember the time I uploaded those being rather simple, just as described in the tutorial. When I wanted to upload a few more local songs now I've been shocked to find out it ...

  • Gig Goer
  • I had a few local songs stored on my Android for quite some time now and I remember the time I uploaded those being rather simple, just as described in the tutorial. When I wanted to upload a few mor...
  • Selbi
  • Gig Goer
  • 5143 Views
  • 5 replies
  • 0 likes
  • 5143 Views
  • 5 replies
  • 0 likes

Superuser Contribution HOW TO ENABLE MY LYRICS?

PlanPremiumCountryVietnamDeviceVivoOperating SystemAndroid My Question or IssueHi, i just have updated my account to premium. Before i updated, the lyrics from mixmatch was showing fine. However, after i updated, it's just disappear, how can i fix th...

  • Newbie
  • Plan Premium Country Vietnam Device Vivo Operating System Android   My Question or Issue Hi, i just have updated my account to premium. Before i updated, the lyrics from mixmatch was s...
  • Mihail
  • Spotify Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs abspielen über App

PlanPremiumCountry DeviceGalaxy j7Operating SystemAndroid 9 My Question or IssueDie App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein Problem. Wenn man auf den Play Button klickt dann springt es auf Pause aber weder die Zeit...

  • Visitor
  •   Plan Premium Country   Device Galaxy j7 Operating System Android 9   My Question or Issue Die App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein P...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes