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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6327 Views

0 replies

7 likes

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Solved!!Superuser Contribution I can't download my local files

PlanPremiumCountryBrazilDeviceMotorola MotoG8Operating SystemWindows 10 Home Single Language My Question or IssueSo, this method to get your music files in the mobile version of the app is not new to me, I used to do it frequently a long time ago but...

Casual Listener

Plan Premium Country Brazil Device Motorola MotoG8 Operating System Windows 10 Home Single Language   My Question or Issue So, this method to get your music files in the mobile version...

Lucas_Gui

Casual Listener

1490 Views

3 replies

1 likes

  • 1490 Views
  • 3 replies
  • 1 likes

App does not work unless it is open and active on the screen

Planpremium familyCountryspain DeviceREDMI S2 2018Operating System Android Oreo My Question or IssueApp does not work unless it is open and active on the screen, cant do anything else but have it on the screen open, forget about doing anything else i...

Visitor

  Plan premium family Country spain   Device REDMI S2 2018 Operating System  Android Oreo   My Question or Issue App does not work unless it is open and active on...

agarcia9303

Visitor

659 Views

1 replies

1 likes

app problems
  • 659 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Offline Playlist for Nvidia Shield

PlanPremiumDeviceNvidia Shield Operating SystemAndroid Oreo My Question or IssueI've been using Spotify for years and was always happy with the functionality on my desktop or mobile phones. I recently purchased a nvidia shield, that is now acting as ...

Casual Listener

Plan Premium Device Nvidia Shield  Operating System Android Oreo   My Question or Issue I've been using Spotify for years and was always happy with the functionality on my desk...

Snowhecht

Casual Listener

1602 Views

2 replies

1 likes

local file
Nvidia shield
shield tv
  • 1602 Views
  • 2 replies
  • 1 likes

Login problem saying OFFLINE

Somehow my account was logged out and I've been having this problem from for about 2 months or more saying that I am offline, check my connection and try again.I am using Galaxy S8, Android version 9, One UI 1.0, also my region have been set as USA. ...

Visitor

Somehow my account was logged out and I've been having this problem from for about 2 months or more saying that I am offline, check my connection and try again. I am using Galaxy S8, Android version...

vlodek

Visitor

503 Views

1 replies

1 likes

logged out
  • 503 Views
  • 1 replies
  • 1 likes

Solved!! Unable to play any artists

PlanFreeCountryUnited StatesDeviceSamsungOperating SystemAndroid My Question or IssueI have never experienced this issue before, but every artist I go into there is no image or "Shuffle Play" button, of course meaning I am unable to shuffle play that...

Newbie

Plan Free Country United States Device Samsung Operating System Android   My Question or Issue I have never experienced this issue before, but every artist I go into there is no image ...

Billy-J

Spotify Star

446 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Volume through "connect to device" Bug

PlanFreeCountryEcuador My phone: OnePlus 5T Version: Android 10 Playing a song from my phone to an Amazon Echo through the "connect to a device" feature does not let me control the volume of said speaker how it's supposed to. (Check detailed explanat...

Newbie

  Plan Free Country Ecuador     My phone: OnePlus 5T   Version: Android 10   Playing a song from my phone to an Amazon Echo through the "connect to a device" featu...

Mihail

Spotify Legend

399 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify bluetooth / Videollamada Movil

Se puede reproducir Spotify por un parlante bluetooth y al mismo tiempo realizar una videollamada por whatsapp que se escuche por el movil? Es decir, que la musica suene por el parlante y la videollamada por el audio del telefono al mismo tiempo.

Visitor

Se puede reproducir Spotify por un parlante bluetooth y al mismo tiempo realizar una videollamada por whatsapp que se escuche por el movil?   Es decir, que la musica suene por el parlante y la...

Elena

Moderator

2037 Views

1 replies

0 likes

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Can't play Spotify in vehicle through Galaxy S10

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid Version 10Vehicle2010 Ford RangerVehicle DeckPioneer MVH-200EX I cannot get Spotify working in my vehicle after switching phones to a Galaxy S10 from a Galaxy S7. I can play musi...

Visitor

Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android Version 10 Vehicle 2010 Ford Ranger Vehicle Deck Pioneer MVH-200EX   I cannot get Spotify working in m...

519 Views

0 replies

0 likes

  • 519 Views
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Help with Radio Stations

PlanPremiumDevicePixel 3Operating SystemAndroid 10 My Question or Issue I'm fairly new to Spotify. If I play a pre-defined Spotify radio station based on an artist I can follow it and it gets saved to my playlists. It appears to only have a limited n...

Music Fan

Plan Premium Device Pixel 3 Operating System Android 10   My Question or Issue   I'm fairly new to Spotify.   If I play a pre-defined Spotify radio station based on an artis...

406 Views

0 replies

0 likes

Radio
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Spotify App is not working since about 3 month [various Samsung phones]

PlanPremiumCountryGermany DeviceGalaxy S20, Galasy J5Operating SystemAndroid Oreo My Question or IssueSince ~3 month the Spotify App is not working, 1000+ recent low ratings in PlayStore report same issues- playing songs offline does not work- search...

Visitor

Plan Premium Country Germany   Device Galaxy S20, Galasy J5 Operating System Android Oreo   My Question or Issue Since ~3 month the Spotify App is not working, 1000+ recent ...

tyl76

Music Fan

1335 Views

2 replies

1 likes

  • 1335 Views
  • 2 replies
  • 1 likes

Soptify closes itselfs on Win10/Android 10 but not on Echo dot for months

PlanPremiumCountryGermanyDeviceMotorola Action One / Windows 10 PCOperating SystemAndroid 10 & Windows 10 My Question or IssueSo, it's around three months now, while I can start Spotify only on my Echo Dot.Did already about 3-4 clean installs done on...

Visitor

Plan Premium Country Germany Device Motorola Action One / Windows 10 PC Operating System Android 10 & Windows 10   My Question or Issue So, it's around three months now, while I ca...

513 Views

0 replies

0 likes

Android 10
Crash
Win10
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  • 0 replies
  • 0 likes

Solved!! I can't delete and add songs

PlanPremium accountCountryIndonesiaDeviceSamsung Galaxy A8 2018Operating SystemAndroid Oreo My Question or IssueI can't delete and add songs

Casual Listener

Plan Premium account Country Indonesia Device Samsung Galaxy A8 2018 Operating System Android Oreo   My Question or Issue I can't delete and add songs

naufalsdaffa75

Casual Listener

837 Views

4 replies

0 likes

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  • 4 replies
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Solved!!Superuser Contribution [Android] App has several disruptive issues

PlanFamilyCountryGermanyDeviceSamsung Galaxy S9+SoftwareAndroid 10One UI 2.0Samsung's Security Patch level 1st July 2020Spotify 8.5.6 9.834 My Question or IssueSo the app is presenting a very strange pattern of misbehaviors that is escalating. It sta...

Casual Listener

Plan Family Country Germany Device Samsung Galaxy S9+ Software Android 10 One UI 2.0 Samsung's Security Patch level 1st July 2020 Spotify 8.5.6 9.834   My Question or Issue So the a...

Eni

Moderator

4411 Views

4 replies

2 likes

  • 4411 Views
  • 4 replies
  • 2 likes

Track timeline starts with 10:00 when connected to Sonos

PlanFree/PremiumCountryGermanyDeviceSamsung Galaxy S8 / Huawei P30 Pro Operating SystemAndroid 9 & Android 10 IssueOften when i connect to my sonos Box (different generations) the track timeline starts at 10:00 and counts upwards correctly. A track w...

Newbie

  Plan Free/Premium Country Germany Device Samsung Galaxy S8 / Huawei P30 Pro   Operating System Android 9 & Android 10   Issue Often when i connect to my sonos Box (di...

kuhnikuehnast

Visitor

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Search function keeps crashing Spotify on android phone

PlanPremiumCountryIrelandDevice(Sony Xperia)Operating System(Android) My Question or IssueSpotify crashes every time I search for anything.

Casual Listener

  Plan Premium Country Ireland Device (Sony Xperia) Operating System (Android)   My Question or Issue Spotify crashes every time I search for anything.

whatrobdidnext

Casual Listener

630 Views

2 replies

0 likes

Search crash
  • 630 Views
  • 2 replies
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Unplayed Podcast don't show up

PlanPremiumCountryGermanyDeviceS20+ 5g, S7 edge, S5, Galaxy Tab s3Operating SystemAndroid Hey,I have the Problem that two of my three Podcast shows don't show up in the unplayed list in the podcast index in your library. This is for all my devices. S...

Visitor

  Plan Premium Country Germany Device S20+ 5g, S7 edge, S5, Galaxy Tab s3 Operating System Android   Hey, I have the Problem that two of my three Podcast shows don't show up in t...

384 Views

0 replies

2 likes

  • 384 Views
  • 0 replies
  • 2 likes

Solved!! Album Bug - Android

PlanPremium Operating SystemAndroid 9 My Question or IssueAbout 95% of my saved albums no longer show up in my library in-app. On PC, they're all there. The only way I can get them back is to go to the album and unlike, relike. I'm talking HUNDREDS o...

Casual Listener

Plan Premium   Operating System Android 9   My Question or Issue About 95% of my saved albums no longer show up in my library in-app. On PC, they're all there. The only way I can get...

TheAJR1987

Casual Listener

1297 Views

2 replies

1 likes

  • 1297 Views
  • 2 replies
  • 1 likes

Android Tablet (Samsung Tab S6) no longer plays songs, & everything is grayed out.

PlanPremiumCountryUSADeviceSamsung Tab S6 (Phone works - LGV35 Thin Q)Operating System My Question or IssueUp until today, Spotify worked perfectly on my Tablet. Today, I can open the app and be logged in, but every song on the app is gray, missing t...

Casual Listener

Plan Premium Country USA Device Samsung Tab S6 (Phone works - LGV35 Thin Q) Operating System   My Question or Issue Up until today, Spotify worked perfectly on my Tablet. Today, I can o...

Ajmcc

Casual Listener

2285 Views

2 replies

0 likes

  • 2285 Views
  • 2 replies
  • 0 likes

Cant play an individual song on phone but can on Windows laptop

PlanFreeCountry DeviceSamsung Galaxy A80Operating Systemlatest My Question or IssueWhen i search for a song on my phone i can never play the individual song, only shuffle play a load of songs related to it, but when i login on the same account on my ...

Visitor

Plan Free Country   Device Samsung Galaxy A80 Operating System latest   My Question or Issue When i search for a song on my phone i can never play the individual song, only shuffl...

robigouk

Composer

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Long press on buds plus does not open Spotify

Plan :FreeCountry :India Device :OnePlus 7Operating System :Android 10 My Question or Issue :There's an option on the Galaxy wearable application that allows you to customize the touch actions on the buds plus. One such feature is the long press on t...

Visitor

Plan : Free Country : India   Device : OnePlus 7 Operating System : Android 10   My Question or Issue : There's an option on the Galaxy wearable application that allows you ...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes