Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53030 Views
  • 68 replies
  • 25 likes
  • 53030 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27613 Views
  • 4 replies
  • 0 likes
  • 27613 Views
  • 4 replies
  • 0 likes

Superuser Contribution with the new update, crashes sometimes after ads fairly regularily

PlanFreeCountryCanadaDevicePendoo x10 xmaxOperating SystemAndroid 9 My Question or IssueWith the new update, I have a problem with Spotify crashing after ads. It doesn't happen all the time, but probably 2/3rds of the time. The screen just goes black...

  • Regular
  • Plan Free Country Canada Device Pendoo x10 xmax Operating System Android 9   My Question or Issue With the new update, I have a problem with Spotify crashing after ads.  It doesn'...
  • DarkPORT
  • Regular
  • 575 Views
  • 2 replies
  • 0 likes
  • 575 Views
  • 2 replies
  • 0 likes

Solved!! what does ""deleting data"" do in the app cache?

hey folks, see attached image. can anyone tell me what pressing the ""clear data"" button does on my android phone? in my ""apps"" section of the settings menu, all of my mobile apps are taking up serious space when they aren't even running. and spot...

  • Gig Goer
  • hey folks,   see attached image.  can anyone tell me what pressing the ""clear data"" button does on my android phone?  in my ""apps"" section of the settings menu, all of my mobile ...
  • Billy-J
  • Spotify Star
  • 23136 Views
  • 9 replies
  • 0 likes
  • Cache
  • 23136 Views
  • 9 replies
  • 0 likes

Solved!! Can't access queue

PlanPremiumOperating SystemAndroid 9 My Question or IssueHi everyone, Since a few hours ago I can't reach my queued songs list : the button is Grey, as if I hadn't subscribed to Spotify premium.Any ideas on the reason? Thank you's Samuel Padolus

  • Casual Listener
  •   Plan Premium Operating System Android 9   My Question or Issue Hi everyone,  Since a few hours ago I can't reach my queued songs list : the button is Grey, as if I hadn't sub...
  • Caleb_xo
  • Casual Listener
  • 3949 Views
  • 2 replies
  • 0 likes
  • 3949 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat Button not available Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Connect] Slow application

Why does the Spotify application keep being so slow? I has been like this for years and whenever I try to use the app it keeps being slow and being stuck trying to load menus, song or anything. It is so annoying and must be solved.

  • Casual Listener
  • Why does the Spotify application keep being so slow? I has been like this for years and whenever I try to use the app it keeps being slow and being stuck trying to load menus, song or anything. &nbs...
  • Ver
  • Spotify Legend
  • 456 Views
  • 2 replies
  • 0 likes
  • Android
    Connect
  • 456 Views
  • 2 replies
  • 0 likes

Unable to play some songs I want to listen and download even when I have premium account

PlanPremiumCountryPhilippinesDeviceRealme 5 ProOperating SystemAndroid 10 My Question or IssueI searched some songs I'd like to listen to, however, I can't play them. Like on this album from LM.C artist, I want to play their song titled "Love Song" a...

Screenshot_2020-10-13-18-45-58-80.jpg IMG_20201013_185138.jpg
  • Newbie
  • Plan Premium Country Philippines Device Realme 5 Pro Operating System Android 10   My Question or Issue I searched some songs I'd like to listen to, however, I can't play them. Like on...
  • Emilia_8
  • Community Legend
  • 1147 Views
  • 1 replies
  • 0 likes
  • 1147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App on Android and Bose Home speaker 300

Plan PremiumCountry IrelandDevice Huawei P30 liteOperating System Android 10 My Question or IssueI am having problems playing Spotify Playlists on Bose Home speaker 300. Spotify app does connect to the Bose via WiFi and recognize it as a device, it p...

  • Visitor
  • Plan Premium Country Ireland Device Huawei P30 lite Operating System Android 10   My Question or Issue I am having problems playing Spotify Playlists on Bose Home speaker 300. &...
  • Mihail
  • Spotify Legend
  • 738 Views
  • 1 replies
  • 0 likes
  • Bose Home speaker 300
  • 738 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resource hog, long delay times, random pausing, unresponsive to input.

PlanPremiumCountryUSADeviceGalaxy S20+Operating SystemAndroid 10 My Question or IssueI've been having myriad problems utilizing the Spotify app since installing on this phone. Opening the app takes forever and causes lagging in the OS and other apps....

  • Visitor
  •   Plan Premium Country USA Device Galaxy S20+ Operating System Android 10   My Question or Issue I've been having myriad problems utilizing the Spotify app since installing on th...
  • Elena
  • Moderator
  • 479 Views
  • 1 replies
  • 0 likes
  • Android
  • 479 Views
  • 1 replies
  • 0 likes

Quiet over car Bluetooth

I know there's already countless threads about this all over the internet and I've already read through many of them. I'm making a new thread anyway so the developers know that this is still a problem for many people and it's the reason I'm not going...

  • Casual Listener
  • I know there's already countless threads about this all over the internet and I've already read through many of them. I'm making a new thread anyway so the developers know that this is still a proble...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify pauses and doesn't update current song in Android

PlanPremiumCountryArgentinaDeviceSamsung S8+Operating SystemAndroid 9My Question or Issue I have two issues at the same time that occurs from approx 3 months ago.1- The music stops after playing 10 minutes.2- After this happen, when I play a song on ...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung S8+ Operating System Android 9 My Question or Issue   I have two issues at the same time that occurs from approx 3 months ago. 1- The mus...
  • Elena
  • Moderator
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution Good morning message doesn't show up

PlanFree/PremiumCountryMéxico DeviceSamsung galaxy A30Operating SystemAndroid Oreo My Question or IssueHello, my home screen doesn't show the good morning/good night message since a couple months ago, my app is updated so i don't know what to do

  • Visitor
  • Plan Free/Premium Country México   Device Samsung galaxy A30 Operating System Android Oreo   My Question or Issue Hello, my home screen doesn't show the good morning/good ni...
  • Jeremy
  • Spotify Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

[iOS][Other] Update the App Widget to give us Pause/Play/Forward

Recently on iOS 14 an App widget was added, while it is very much appreciated, I feel it's a bit underwhelming.I'd like the ability to Pause/Play, skip ahead, and go backwards when listening to tracks.Why can't we get something similar to the Android...

  • Casual Listener
  • Recently on iOS 14 an App widget was added, while it is very much appreciated, I feel it's a bit underwhelming. I'd like the ability to Pause/Play, skip ahead, and go backwards when listening to t...
  • Billy-J
  • Spotify Star
  • 704 Views
  • 1 replies
  • 1 likes
  • 704 Views
  • 1 replies
  • 1 likes

No shuffle on Discover weekly now playing screen on Android

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueI use The Clock app by Google as my alarm and have it set to play a random song from my Spotify liked songs. This works and is great except this then tur...

  • Regular
  • Plan Premium Country Australia Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue I use The Clock app by Google as my alarm and have it set to play a rand...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Shuffle downloaded and play local songs

PlanPremiumCountryGermanyOperating SystemAndroid 10My Question or IssueI just recently changed from "the big river" and there are two (pretty basic) functions i can't find in the Spotify android app.1.: Just shuffle trough all my downloaded songs. Th...

  • Casual Listener
  • Plan Premium Country Germany Operating System Android 10 My Question or Issue I just recently changed from "the big river" and there are two (pretty basic) functions i can't find in the Spot...
  • luckyN7
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Android app deletes all of my downloads.

PlanPremium DuoDeviceMotorola G8 PowerOperating SystemAndroid Oreo My Question or IssueI had well over 8000 songs downloaded on my device, but for some reason Spotify has decided to randomly delete every single one of them. This is the second time it...

  • Music Fan
  • Plan Premium Duo Device Motorola G8 Power Operating System Android Oreo   My Question or Issue I had well over 8000 songs downloaded on my device, but for some reason Spotify has de...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading of MP3s to the phone does not work...AGAIN!!!

PlanPremiumCountryCzechiaDeviceSamsung A40Operating SystemAndroid Dear Spotify team,Syncing my phone with my MP3 in laptop does not work. I have tried both wifi and mobile data (downloading allowed) and any time I try to sync it on my phone, the song...

  • Visitor
  • Plan Premium Country Czechia Device Samsung A40 Operating System Android   Dear Spotify team, Syncing my phone with my MP3 in laptop does not work. I have tried both wifi and mobile da...
  • Elena
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

'listen on' bug

PlanPremiumCountryThe NetherlandsDeviceOne plus 7TOperating SystemAndroid 10 My Question or IssueWhen pressing Sonos speaker on the 'Listen on' page in the app, there is no response.When Sonos is playing and you want to move music back to the device,...

  • Newbie
  • Plan Premium Country The Netherlands Device One plus 7T Operating System Android 10   My Question or Issue When pressing Sonos speaker on the 'Listen on' page in the app, there is no r...
  • 428 Views
  • 0 replies
  • 0 likes
  • cast
    listen on
  • 428 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2015 Mini Countryman and can't cast Spotify via Bluetooth

PlanPremiumCountryCanadaDeviceGoogle Pixel 2Operating SystemAndroid 11 My Question or IssueI have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to pair and use my phone via the built in Bluetooth...but I cannot play Spotify...

  • Visitor
  • Plan Premium Country Canada Device Google Pixel 2 Operating System Android 11   My Question or Issue I have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to ...
  • Mihail
  • Spotify Legend
  • 2043 Views
  • 1 replies
  • 0 likes
  • 2043 Views
  • 1 replies
  • 0 likes

To use the SD card for cache and downloads when it's formatted as Internal Storage

Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see only phone's Internal memory which is too low to s...

  • Regular
  • Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see...
  • iromanyshyn
  • Regular
  • 776 Views
  • 1 replies
  • 1 likes
  • 776 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics not appearing

PlanPremiumCountryBrazilDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueThe lyrics update in Brazil has been rolling out for several months and I've updated my app a lot of times but I simply don't get the lyrics feature at all, and I ...

  • Visitor
  • Plan Premium Country Brazil Device Oneplus 6T Operating System Android 10   My Question or Issue The lyrics update in Brazil has been rolling out for several months and I've updated my...
  • Alex
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 2 likes
  • 571 Views
  • 1 replies
  • 2 likes