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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35995 Views
  • 64 replies
  • 25 likes
  • 35995 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874118 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874118 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25575 Views
  • 3 replies
  • 0 likes
  • 25575 Views
  • 3 replies
  • 0 likes

Spotify crushing after long listen music

DeviceRedmi Note 8 Pro My Question or IssueSpotify crusing after 1 hours listen music it's can fixed?

  • Visitor
  • Device Redmi Note 8 Pro   My Question or Issue Spotify crusing after 1 hours listen music  it's can fixed?
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Lyrics won't show up

PlanPremiumCountryMexicoDevicePixel 3Operating SystemAndroid 9 My Question or IssueLyrics are not showing up on my Android phone even for popular songs that I know have lyrics available. The funny thing is I created a dummy account and logged in with...

  • Casual Listener
  • Plan Premium Country Mexico Device Pixel 3 Operating System Android 9   My Question or Issue Lyrics are not showing up on my Android phone even for popular songs that I know have lyric...
  • Billy-J
  • Spotify Star
  • 913 Views
  • 5 replies
  • 0 likes
  • 913 Views
  • 5 replies
  • 0 likes

Widget disappears when paused on lock screen

I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur with the premium account. My Question or IssueFor ...

  • Newbie
  • I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Can't set Spotify as default media player in Google Maps

PlanFreeCountryUSDeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid As the subject says, I "Can't set Spotify as default media player in Google Maps".Spotify is installed and working. When I launch Google Maps and go to set Spotify as the default...

  • Newbie
  • Plan Free Country US Device Samsung Galaxy J7 Sky Pro Operating System Android   As the subject says, I "Can't set Spotify as default media player in Google Maps". Spotify is installed...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Spotify on Android takes too long to connect to device

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueSince an update of aprox. 2 months ago, every time I want to connect Spotify on Android to my notebook takes too long in "Connecting...". Sometimes conne...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue Since an update of aprox. 2 months ago, every time I want to connect Spotify ...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Although I can play songs via a playlist or a song independently Spotify is refusing to load albums

PlanPremiumCountryUkDeviceMotorolaOperating SystemAndroid Although I can play songs through playlists or independently, Spotify refuses to play artists or albums. All I get is a green circle o'r a message to say that the function isn't available. I'v...

  • Casual Listener
  • Plan Premium Country Uk Device Motorola Operating System Android   Although I can play songs through playlists or independently, Spotify refuses to play artists or albums. All I get i...
  • Soulstew
  • Casual Listener
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Solved!! Just can't use it

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueNothing seems to work anymore. First, the covers doesn't totally render, it keeps lacking the total art cover to show. Then, my downloads kept being erased out of ...

  • Regular
  • Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1.1   My Question or Issue Nothing seems to work anymore. First, the covers doesn't totally render, it keeps lacki...
  • UndGottWeiss
  • Regular
  • 1164 Views
  • 3 replies
  • 1 likes
  • 1164 Views
  • 3 replies
  • 1 likes

Superuser Contribution Automatically play playlist

I am using Spotify on my OnePlus 7 Pro. Up until a week or two ago, if I saved a playlist shortcut to my Home Screen via the "Add to Home Screen" option in the Spotify playlist settings and clicked on the shortcut, the playlist would open and automat...

  • Casual Listener
  • I am using Spotify on my OnePlus 7 Pro.   Up until a week or two ago, if I saved a playlist shortcut to my Home Screen via the "Add to Home Screen" option in the Spotify playlist settings and ...
  • Ver
  • Spotify Legend
  • 4345 Views
  • 3 replies
  • 1 likes
  • 4345 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to lunch Spotify app by using Intent in Android ?

I knew this might be repeated but my question is very simple.How do i lunch Spotify App using Intent in Android ?Right now i am using below type of code (got from Stackoverflow) and it's running and opening particular Album in Spotify App. But i want...

  • Visitor
  • I knew this might be repeated but my question is very simple. How do i lunch Spotify App using Intent in Android ? Right now i am using below type of code (got from Stackoverflow) and it's running ...
  • Mihail
  • Spotify Legend
  • 5950 Views
  • 3 replies
  • 0 likes
  • Android
  • 5950 Views
  • 3 replies
  • 0 likes

Superuser Contribution An Error has Occured - Podcasts

PlanPremiumCountry USDeviceSamsung Galaxy 8+Operating System My Question or Issue Trying to listen to different podcasts, but keep getting the same error message. "An error occured". App is up to date, not sure why this is happening.

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy 8+ Operating System     My Question or Issue  Trying to listen to different podcasts, but keep getting the same error mess...
  • Elena
  • Moderator
  • 2823 Views
  • 5 replies
  • 2 likes
  • 2823 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify Voice Not Working

PremiumUSA Samsung Galaxy S8 The Spotify page says to activate Spotify Voice (voice search), you must press and hold the search button to activate the microphone. I tried doing this, but it does not work. Any help?

  • Casual Listener
  • Premium USA   Samsung Galaxy S8   The Spotify page says to activate Spotify Voice (voice search), you must press and hold the search button to activate the microphone. I tried doing th...
  • Ver
  • Spotify Legend
  • 2069 Views
  • 2 replies
  • 2 likes
  • 2069 Views
  • 2 replies
  • 2 likes

Solved!! Artists/Albums/Playlists wont load

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to on my PC, I can hit play and play it, but I can't br...

  • Regular
  • I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to o...
  • Subhadeep
  • Music Fan
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

App crashes on startup on Samsung S9

PlanDuo planCountryIrelandDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueOnly just installed Spotify for first time on the phone yesterday but it won't launch. It crashes each time I select the app.Went into settings and check per...

  • Casual Listener
  • Plan Duo plan Country Ireland Device Samsung Galaxy S9 Operating System Android   My Question or Issue Only just installed Spotify for first time on the phone yesterday but it won't la...
  • Subhadeep
  • Music Fan
  • 696 Views
  • 5 replies
  • 0 likes
  • Crash
  • 696 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Girl Krush" playlist keeps backtracking itself

It's the following playlist published by Spotify themselves: Girl Krush The playlist image & song selection after very different on that link in comparison to the ones listed in the app (am a Premium user), regardless from which device it's accessed....

  • Newbie
  • It's the following playlist published by Spotify themselves: Girl Krush    The playlist image & song selection after very different on that link in comparison to the ones listed ...
  • Ivan
  • Spotify Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • Beta
    playlists changed
  • 518 Views
  • 1 replies
  • 0 likes

sharing playlists

PlanPremiumif i shared my playlist as a link to someone, does that mean that they have access to my spotify account? can they mess around with my playlists and even hack into my account?

  • Regular
  •   Plan Premium if i shared my playlist as a link to someone, does that mean that they have access to my spotify account? can they mess around with my playlists and even hack into my account? ...
  • AdamDam
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Why can't the Android app download local files properly?

PlanPremiumCountryUSADeviceGoogle Pixel 4, Galaxy S10e, LG G8Operating SystemPixel 4 - Android 10, Dec security patchS10e - Android 9, OneUI 1.1, Dec security patchLG G8 - Android 9, Nov security patch My Question or IssueThis question mainly pertain...

  • Gig Goer
  • Plan Premium Country USA Device Google Pixel 4, Galaxy S10e, LG G8 Operating System Pixel 4 - Android 10, Dec security patch S10e - Android 9, OneUI 1.1, Dec security patch LG G8 - Android 9...
  • Mihail
  • Spotify Legend
  • 2416 Views
  • 14 replies
  • 0 likes
  • 2416 Views
  • 14 replies
  • 0 likes

"Not eligible" for 6months of premium

PlanFree/PremiumCountryUKPhoneSamsung a51 My Question or IssueHelloSamsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However when I go and press the payment options, it says I am not eligible. Was l...

  • Casual Listener
  • Plan Free/Premium Country UK Phone Samsung a51   My Question or Issue Hello Samsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However...
  • Billy-J
  • Spotify Star
  • 934 Views
  • 3 replies
  • 0 likes
  • 934 Views
  • 3 replies
  • 0 likes

Liked Songs Album Empty and Cant Like/Dislike Songs

PlanPremiumCountryIreland DeviceSamsung Galaxy A20E My Question or IssueI got a new phone and switched from my old Samsung Galaxy J3 to a Samsung Galaxy A20E and since then, when I click on my 'Liked Songs' album either the app shuts down or its empt...

  • Visitor
  • Plan Premium Country Ireland   Device Samsung Galaxy A20E   My Question or Issue I got a new phone and switched from my old Samsung Galaxy J3 to a Samsung Galaxy A20E and since the...
  • Subhadeep
  • Music Fan
  • 473 Views
  • 3 replies
  • 0 likes
  • Liked Songs Playlist
  • 473 Views
  • 3 replies
  • 0 likes

Low sample rate playback when Samsung Tab A is connected via headphone jack

PlanPremiumCountryCanadaDeviceSamsung Galaxy Tab A (2019)Operating SystemAndroid 10My Question or IssueMy issue is that when audio using the Spotify app and using the headphone socket to output via either to a set of headphones or PC speaker the audi...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy Tab A (2019) Operating System Android 10 My Question or Issue My issue is that when audio using the Spotify app and using the headphone sock...
  • claudelam911
  • Casual Listener
  • 1592 Views
  • 7 replies
  • 0 likes
  • Android 10
    playback
    Samsung G2
  • 1592 Views
  • 7 replies
  • 0 likes