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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843139 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843139 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14390 Views
  • 1 replies
  • 0 likes
  • 14390 Views
  • 1 replies
  • 0 likes

Superuser Contribution thanks to this awesome bug, spotify gets so **bleep**ing slow it hurts!!

Plan Free and Premium it doesn't matter Device samsung galaxy whatever Operating System (Android Oreo My Question or Issue Sometimes i just want to play music like a human being would do. I open spotify and that piece of junk won't load anything.it h...

  • Visitor
  • Plan Free and Premium it doesn't matter Device samsung galaxy whatever Operating System (Android Oreo   My Question or Issue Sometimes i just want to play music like a human...
  • user-removed
  • Not applicable
  • 1247 Views
  • 9 replies
  • 2 likes
  • 1247 Views
  • 9 replies
  • 2 likes

Alexa and Heos connect

PlanPremiumCountryGermanyDeviceSmartphone, Fire HD10Operating SystemAndroid My Question or IssueWhen I play a saved Album, Spotify can not connect to Heos or Alexa. For a few weeks I'm waiting for a fix, and it makes me feel bad.

  • Regular
  •   Plan Premium Country Germany Device Smartphone, Fire HD10 Operating System Android   My Question or Issue When I play a saved Album, Spotify can not connect to Heos or Alexa. F...
  • 409 Views
  • 0 replies
  • 1 likes
  • 409 Views
  • 0 replies
  • 1 likes

Spotify used wrong facebook username

Spotify did not use my facebook username for the account username. It used my chinese name that i put as my language specific name. I have removed my chinese name from my facebook account and log in and out of spotify. However, spotify still displaye...

  • Newbie
  • Spotify did not use my facebook username for the account username. It used my chinese name that i put as my language specific name. I have removed my chinese name from my facebook account and log in ...
  • zzyss
  • Regular
  • 753 Views
  • 3 replies
  • 3 likes
  • 753 Views
  • 3 replies
  • 3 likes

Local files won't appear in my playlist anymore!

PlanPremiumCountryPHDeviceXiaomi MI9 (stock rom) My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The file only appears on my Desktop PC, not my phone meaning I can't add songs (t...

  • Visitor
  • Plan Premium Country PH Device Xiaomi MI9 (stock rom)   My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The fi...
  • user-removed
  • Not applicable
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Spotify Voice not working (bug)

PlanPremiumCountryUSADeviceSamsung Galaxy S6 Edge +Operating SystemAndroid 7.0 (Nougat) My Question or IssueEvery time I use the Spotify Voice, it restarts the app immediately after I say a voice command. It recognizes what I am saying and inputs it,...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S6 Edge + Operating System Android 7.0 (Nougat)    My Question or Issue Every time I use the Spotify Voice, it restarts the app imme...
  • 316 Views
  • 0 replies
  • 1 likes
  • Crash
    voice
    Voice recognition bug
  • 316 Views
  • 0 replies
  • 1 likes

Song keeps playing on repeat

PlanPremiumCountryUKDevicePixel 2Operating SystemAndroid 9 My Question or IssueSongs in playlists or albums loop through all the songs fine. However when I search for a song or artist and select the track from the search results, it just plays the sa...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 2 Operating System Android 9   My Question or Issue Songs in playlists or albums loop through all the songs fine. However when I search for a song ...
  • 789samgreen
  • Newbie
  • 364 Views
  • 1 replies
  • 1 likes
  • 364 Views
  • 1 replies
  • 1 likes

[Android][Other] Dashboard

I'm not sure what it's called but the dashboard feature that let's you swipe up to view the song, access the queue and see the length/portion of the song you're listening to can't be accessed anymore. Using Android and the version of Spotify that upd...

Screenshot_20191009-175250_Spotify.jpg
  • Visitor
  • I'm not sure what it's called but the dashboard feature that let's you swipe up to view the song, access the queue and see the length/portion of the song you're listening to can't be accessed anymore...
  • 194 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 194 Views
  • 0 replies
  • 0 likes

crashes when going to album radio of albums with songs from different artists.

PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueWhen I attempt to go to album radio on albums with songs by differnt artists (Movie or videogame soundtracks mostly) spotify freezes and crashes. I've noticed that...

  • Newbie
  • Plan Premium Country USA Device Google Pixel 2 Operating System Android 9   My Question or Issue When I attempt to go to album radio on albums with songs by differnt artists (Movie or ...
  • 159 Views
  • 0 replies
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  • 159 Views
  • 0 replies
  • 0 likes

Kindle Fire 8 Certain Songs Keep Stopping

PlanPremiumCountryUSADeviceKindle Fire 8Operating SystemAndroid My Question or IssueWhen I use Spotify on my Fire, certain songs will stop. I hit play and it will play for about a second then stop again. I've cleared cache, restarted, tried different...

  • Gig Goer
  • Plan Premium Country USA Device Kindle Fire 8 Operating System Android   My Question or Issue When I use Spotify on my Fire, certain songs will stop. I hit play and it will play for ab...
  • 279 Views
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  • kindle fire
  • 279 Views
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Clicks and pops when using wired headphones

I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to music intolerable. I am a Premium Family member in the...

  • Casual Listener
  • I have an Android Pixel 1. My phone recently updated to Android 10 and now I get clicks and pops when listening to Spotify using wired headphones. It's very annoying and almost makes listening to mus...
  • 145 Views
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  • 145 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app deletes downloaded songs every new day

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo 8.0.0 My Question or IssueEver since updating to Android Oreo the Spotify app deletes all downloaded music every day. This means I have to redownload it every day as we...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S7 Edge Operating System Android Oreo 8.0.0   My Question or Issue Ever since updating to Android Oreo the Spotify app deletes a...
  • Petya
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add to home function gone

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueUsed to be able to add a shortcut to the home screen for albums and songs. Gone now? Seems only available for playlists. Also...the function to add an album to a p...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue Used to be able to add a shortcut to the home screen for albums and songs. Gone now? Se...
  • Petya
  • Community Legend
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution There aren't any videos on Spotify anymore

PlanPremiumCountryGermany DeviceS10Operating System Newest android My Question or IssueI can't see / find any videos on spotify anymore. Even when artists post on their IG that there is a special video in a certain playlist I can't see the video cont...

  • Casual Listener
  •   Plan Premium Country Germany   Device S10 Operating System  Newest android   My Question or Issue I can't see / find any videos on spotify anymore. Even when artists...
  • Petya
  • Community Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • Playlist
    video
    Video Not Playing
    Videos
  • 514 Views
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Superuser Contribution how do i make the font smaller on my phone?

they increased the font size on spotify recently and it's kinda bothering me. i prefer the previous set up better. maybe they should consider that some other people prefer smaller fonts than others and install a function where users can choose what s...

  • Visitor
  • they increased the font size on spotify recently and it's kinda bothering me. i prefer the previous set up better.  maybe they should consider that some other people prefer smaller fonts th...
  • Petya
  • Community Legend
  • 598 Views
  • 1 replies
  • 1 likes
  • 598 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not able to add whole albums to a Playlist

Ever since the new update I'm not able to add whole albums to a Playlist via the android app. The removal of this function is so illogical to me. When is this being fixed?

  • Casual Listener
  • Ever since the new update I'm not able to add whole albums to a Playlist via the android app.  The removal of this function is so illogical to me.    When is this being fixed? &nbs...
  • Petya
  • Community Legend
  • 429 Views
  • 1 replies
  • 2 likes
  • 429 Views
  • 1 replies
  • 2 likes

Why the differences ?

Plan: Free Country: Vietnam Device: PC/Samsung Galaxy S7 Why is it that when i'm access Spotify on PC, i can see all the names and a whole list of the song. But when i'm access the Android version, all it give me is a Shuffle option for the playlist ...

  • Casual Listener
  • Plan: Free  Country: Vietnam  Device: PC/Samsung Galaxy S7  Why is it that when i'm access Spotify on PC, i can see all the names and a whole list of the song. But when i'...
  • CuongHam1234
  • Casual Listener
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

Google Assistant: Bug when Spotify App is in background

PlanPremiumCountryGermanyDeviceGoogle Pixel 3, LG G6, Samsung Galaxy S7Operating SystemAndroid 8, Android 9 and Android 10 My Question or IssueThere's a bug using Spotify via Google Assistant on Android smartphones.If you have restarted your Android ...

  • Newbie
  • Plan Premium Country Germany Device Google Pixel 3, LG G6, Samsung Galaxy S7 Operating System Android 8, Android 9 and Android 10   My Question or Issue There's a bug using Spotify via...
  • 731 Views
  • 0 replies
  • 2 likes
  • 731 Views
  • 0 replies
  • 2 likes

Superuser Contribution Can't view now playing queue

PlanPremiumCountryIndiaDevice(Pixel 3)Operating System(Android) My Question or IssueI purchased Spotify's premium subscrpition but still I can't view the now playing queue on my phone. I can view it on my computer and iPhone but not on android.What t...

  • Casual Listener
  • Plan Premium Country India Device (Pixel 3) Operating System (Android)   My Question or Issue I purchased Spotify's premium subscrpition but still I can't view the now playing queue on...
  • Guido
  • Spotify Legend
  • 286 Views
  • 5 replies
  • 0 likes
  • 286 Views
  • 5 replies
  • 0 likes

Where's the artist radio feature?

I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs from other similar artists. I can't find this feature ...

  • Newbie
  • I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs fro...
  • banning
  • Newbie
  • 1333 Views
  • 2 replies
  • 1 likes
  • 1333 Views
  • 2 replies
  • 1 likes

Solved!! Android pauses spotify upon bluetooth connection

PlanPremiumDeviceSamsung S10+Operating SystemAndroid 9, One UI version 1.1My Question or Issue Hey guys,I just moved from iPhone to Android (Samsung S10+) and whenever I connect to my bluetooth speaker the Spotify music pauses and I'd have to click p...

  • Casual Listener
  • Plan Premium Device Samsung S10+ Operating System Android 9, One UI version 1.1 My Question or Issue   Hey guys, I just moved from iPhone to Android (Samsung S10+) and whenever I connec...
  • walidch
  • Casual Listener
  • 1901 Views
  • 2 replies
  • 0 likes
  • 1901 Views
  • 2 replies
  • 0 likes