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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5381 Views

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[Android][Connect] Spotify not consistently recognizing Roku 3 in Android app

In the past I would be able to listen to music by turning Spotify on my Roku 3 from another room through the app on my phone. I could also do this with other devices in my home. It was very convenient. With the most recent update the app seems to hav...

Visitor

In the past I would be able to listen to music by turning Spotify on my Roku 3 from another room through the app on my phone. I could also do this with other devices in my home. It was very convenien...

255 Views

0 replies

0 likes

Android
Connect
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Completely unable to use my wifi speakers with downloaded music

I have tried with both my sonos speakers and google home which usually both let me connect and play music very easily, but with downloaded local files it is undoable. The songs play just fine over my phone speakers or headphones, so it feels really w...

Casual Listener

I have tried with both my sonos speakers and google home which usually both let me connect and play music very easily, but with downloaded local files it is undoable. The songs play just fine over my...

327 Views

0 replies

0 likes

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Spotify Custom Playlists don't have Shuffle/Repeat Buttons

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueThis is more of a suggestion/complaint rather than a bug, but any playlists created for me by Spotify (Discover Weekly and Release Radar which I use ...

Visitor

Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue This is more of a suggestion/complaint rather than a bug, but any playlis...

467 Views

0 replies

1 likes

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Spotify does not connect to Wifi (Android 10)

Plan Premium Country Philippines Device Nokia 7 Plus Operating System Android 10My Spotify does not work when WiFi connection is used; it only connects using cellular data. My other apps are working perfectly when I'm connected to the wifi. More so, ...

Casual Listener

Plan Premium Country Philippines Device Nokia 7 Plus Operating System Android 10 My Spotify does not work when WiFi connection is used; it only connects using cellular data. My other...

tinandreablanco

Casual Listener

2519 Views

4 replies

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Superuser Contribution Dark mode on xiaomi

Work with system dark mode on xiaomi have a some problemsPlanPremiumCountryRussia Device(Xiaomi mi 9t pro)Operating System(Android 10, miui) My Question or Issue 

Visitor

Work with system dark mode on xiaomi have a some problems Plan Premium Country Russia   Device (Xiaomi mi 9t pro) Operating System (Android 10, miui)   My Question or Issue ...

Jimmy86gb

Newbie

12696 Views

9 replies

6 likes

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Can't find lyrics features in android

PlanPremiumCountryIndonesiaDevice(Samsung Galaxy A70)Operating System(One UI v.2 Android 10) My Question or IssueI can't find the feature lyrics on my phone. I already tried to clear cache, update to the last version of spotify and uninstall the appl...

Visitor

Plan Premium Country Indonesia Device (Samsung Galaxy A70) Operating System (One UI v.2 Android 10)   My Question or Issue I can't find the feature lyrics on my phone. I already tried ...

Billy-J

Spotify Star

414 Views

1 replies

0 likes

lyrics
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Solved!!Superuser Contribution App crashes when trying to select Storage option.

PlanPremiumCountryUSDeviceLG Stylo 2 VOperating SystemAndroidMy Question or IssueI recently put in a larger SD card since the last was pitifully small and the internal storage is close to full. Wanting to move my ~8 gb of songs to the SD card I went ...

Casual Listener

Plan Premium Country US Device LG Stylo 2 V Operating System Android My Question or Issue I recently put in a larger SD card since the last was pitifully small and the internal storage is cl...

Torques

Visitor

3571 Views

4 replies

0 likes

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Songs skipping to next and restarting

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid My Question or IssueSongs are randomly cut short and Spotify skips ahead to the next song. It's been happening since I've tried to listen to folklore several days ago. Songs play for maybe a m...

Visitor

  Plan Premium Country USA Device Pixel 4 Operating System Android   My Question or Issue Songs are randomly cut short and Spotify skips ahead to the next song. It's been happeni...

300 Views

0 replies

0 likes

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Solved!! My Spotify Won't Open Any Song or Album List

PlanFree/Country Device( Samsung Galaxy 10)Operating System(Android) My Question or IssueI've noticed that for some people, their attempted opening of artists or playlists are met with black screens and freezing, for me on the other hand, I am able t...

Casual Listener

Plan Free/ Country   Device ( Samsung Galaxy 10) Operating System (Android)   My Question or Issue I've noticed that for some people, their attempted opening of artists or playlis...

Emilia_8

Community Legend

3872 Views

6 replies

1 likes

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Offline mode isn't working

PlanPremiumCountryUKDeviceMoto G5 PlusOperating SystemAndroid (8.1.0) My Question or IssueMy Spotify app won't play downloaded albums when placed in offline mode. It will play downloaded playlists - just not albums. I get a 'Something went wrong - ha...

Regular

Plan Premium Country UK Device Moto G5 Plus Operating System Android (8.1.0)    My Question or Issue My Spotify app won't play downloaded albums when placed in offline mode. It wi...

Sam1980

Regular

668 Views

2 replies

0 likes

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Added New Album to Playlist, Won't Shuffle?

PlanPremiumCountryUSADeviceSamsung Galaxy S9 My Question or IssueAfter the new Taylor Swift album "folklore" was released, I added it to my master playlist of all her albums. I shuffled it the other day, started listening, and realized after several ...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9     My Question or Issue After the new Taylor Swift album "folklore" was released, I added it to my master playlist of all her alb...

GreenDragonGirl

Casual Listener

571 Views

2 replies

1 likes

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Superuser Contribution Spotify app loading/many other issues

Hello friends,I have been having ongoing trouble with the Spotify app for about a year now that Spotify has yet to help me or get back to me about. I was run through a bunch of fixes and nothing worked. I remember at one point the app worked fine for...

Newbie

Hello friends, I have been having ongoing trouble with the Spotify app for about a year now that Spotify has yet to help me or get back to me about. I was run through a bunch of fixes and nothing ...

Xenia

Moderator

461 Views

1 replies

0 likes

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Superuser Contribution Problems with my App

Yesterday everything worked fine. Then while playing Music, the App crashed and I have to log in again. But when I'm trying to log in, it says me that I'm offline. I'm not offline!!! After trying the Link, it says the link is expiredAfter checking my...

Visitor

  Yesterday everything worked fine. Then while playing Music, the App crashed and I have to log in again. But when I'm trying to log in, it says me that I'm offline. I'm not offline!!! After tr...

Peter

Spotify Legend

588 Views

1 replies

0 likes

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Superuser Contribution [Android][Your Library] Wrong song playing whilst status bar not moving

So not sure what has caused this issue in the app (I have recently updated to an S20+ and readded Spotify to my Samsung watch), but when I want to play a song from a playlist the song showing won't play but another from my playlist will. Also the bar...

Visitor

So not sure what has caused this issue in the app (I have recently updated to an S20+ and readded Spotify to my Samsung watch), but when I want to play a song from a playlist the song showing won't p...

CarlosE

Spotify Legend

10421 Views

19 replies

4 likes

Android
Your Library
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Playing Multiple Playlists Within a Folder on Mobile

PlanPremiumCountryChileOperating SystemAndroid My Question or IssueThis is a functionality that should be re-implemented: https://community.spotify.com/t5/Live-Ideas/Mobile-View-amp-Shuffle-all-Tracks-in-Playlist-Folders/idi-p/1603026

Casual Listener

Plan Premium Country Chile Operating System Android   My Question or Issue This is a functionality that should be re-implemented: https://community.spotify.com/t5/Live-Ideas/Mobile-View-...

489 Views

0 replies

1 likes

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My Spotify Is Broken (& It Might Be Breaking My SD Card, As Well)

PlanPremiumCountrySouth AfricaDeviceSamsung A5Operating SystemAndroid OreoStorageSD Card (64GB)Number Of Songs Currently In Library (Liked Songs)4,138Spotify App Version8.5.68.904 My IssueIt started with little things.For examples,Songs would stop pl...

Newbie

Plan Premium Country South Africa Device Samsung A5 Operating System Android Oreo Storage SD Card (64GB) Number Of Songs Currently In Library (Liked Songs) 4,138 Spotify App Version 8.5....

411 Views

0 replies

1 likes

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Solved!! Swipe to queue Android

My Question or IssueFirstly let me say I have been using Spotify for 5 years and have seen a lot of great improvements over the years. Great job!I am a music listener who likes to let the current track play out before starting a new one.I love what y...

Newbie

  My Question or Issue Firstly let me say I have been using Spotify for 5 years and have seen a lot of great improvements over the years. Great job! I am a music listener who likes to let t...

MattSuda

Spotify Star

1992 Views

3 replies

4 likes

Swipe to queue Android
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My Albums are gone after new app update

After the update I went into Spotify and all my albums were not listed there anymore. It seems they are still downloaded but hard to find. I will attach a screenshot of the albums tab now in my Spotify. PlanPremium CountrySwedenDeviceSonyOperating Sy...

Visitor

After the update I went into Spotify and all my albums were not listed there anymore. It seems they are still downloaded but hard to find. I will attach a screenshot of the albums tab now in my Spoti...

269 Views

0 replies

0 likes

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No reproducen la mayoría de las canciones

PlanPremiumCountryColombiaDeviceXiaomi redmi note 7Operating SystemAndroidMy Question or IssueNo me aparecen en gris, todas se ven perfectamente como si las pudiera reproducir como siempre, pero cuando selecciono la canción para escucharla (o cuando ...

Visitor

Plan Premium Country Colombia Device Xiaomi redmi note 7 Operating System Android My Question or Issue No me aparecen en gris, todas se ven perfectamente como si las pudiera reproducir como ...

371 Views

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0 likes

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Superuser Contribution Wrong spelling in german translation

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 10 My Question or IssueThe artists tab on the Library page seems to be translated incorrectly to german. "Artists" translates to "Künstler" in German, while the Spotify app on my...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 10   My Question or Issue The artists tab on the Library page seems to be translated incorrectly to germa...

CarlosE

Spotify Legend

604 Views

3 replies

0 likes

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