Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
BuenasNo me aparece la aplicación de spotify en la pantalla de bloqueo en el teléfono Huawei p30 proLo raro es que me fije en otro teléfono igual y en el otro aparece 3 lineas y en mi teléfono solo aparecen 2 y la q hace falta es para habilitar la ap...
I was listening to a short podcast and I wanted it to be on loop but there was no "Loop" button. What do I do?
PlanPremiumCountrySweden Galaxy 10+Operating SystemAndroid Oreo My Question or IssueThe New Years Concert can not be played. Only the four last tracks can be played.
FamilyPremiumUK Device(Samsung Galaxy A6)Operating System(Android Version 9) IssueThe app has been incredibly slow for about a week and a half, with the following issues recurring:Playlists, albums and artist profiles take upwards of 30 seconds to lo...
PlanFreeCountryGreeceDeviceSamsung Xcover3Operating SystemAndroid 5.1.1 My Question or IssueWhen listening using mobile data, music pauses 10 seconds after 2nd song begins. No problem when listening using wi-fi.I've tried reinstalling, clear cash, 2n...
When I use voice search to find a song title + artist, Spotify tends to return remixes and live versions instead of the original song. This would be fine if the original song appeared in search results and I could skip until I hit it, but unfortunate...
PlanPremiumCountryUSADeviceGoogle pixel 3aOperating SystemGoogle My Question or IssueAll of a sudden, my alarm clock won't play the song I had chosen to wake up to. I first got a beeping sound. When trying to problem solve (delete apps, clean storage...
PlanPremiumCountryBrazilDeviceXiaomi Mi a2Operating SystemAndroid 9 My Question or IssueA few days ago this music (Skin-Dijon) starts to crash always with 10 seconds, I tried to clean the cache and storage, I tried to uninstall and install again, but...
PlanPremiumCountryUSADevice: Samsung Galaxy 9 One specific Podcast, Be Scared, has issues either or loading or flat out playing. I've uninstalled and re-installed the Spotify software on my phone and still no dice. In the past I've experienced delays...
PlanPremiumCountryGermanyDeviceOnePlus 7 ProOperating SystemAndroid 10 / Oxygen OS 10.0.3 My Question or IssueWhenever I put local songs in a playlist on my PC and download the playlist on my Phone, I can't play them on my mobile device like it used ...
PlanFreeCountryPolandDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi all, I tryed all tips from internet like clear cache in Instagram and Spotify app and reinstalling them. Still I don't have option to share on Instagram story....
PlanPremiumCountryGreeceDevice(beelink media player)Operating System(Android ) My Question or IssueI have a problem with spotify..When i am listening, songs are stucking for a little during playing and continue.This happens every 5 minutes more or le...
PlanPremiumCountrySwedenDeviceHuawei LYO-L21Operating SystemAndroid 5.1 My Question or IssueWhenever I add local songs to my phone, they get broken and garbled. All songs work just fine on my desktop app, but as soon as they're downloaded to the phon...
PlanPremiumCountryBrazilDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueWhy my playlist isn't blocking or advising me to put the same music in the playlist. I could discover by myself, so don't need to awnser. Thanks for the ate...
PlanPremiumCountryU.S.DeviceMot Z4Operating SystemPIE My Question or IssueNo one likes the landscape mode during play so fix the bl00dy thing. There are too many streaming options to suffer this nonsense much longer. Whilst driving it is also a DANGE...
Hi I did the trial for the premium membership and I have been getting charged the £9.99 fee per month. My problem is that I try to go to subscriptions as directed to cancel my subscription but according to that page I am on a FREE account. I cannot c...
PlanPremiumCountryEgypt DeviceInfinix hot 4 556xOperating SystemAndroid Cham My Question or IssueHi ☺I discovered in my premium accountSome songs not available that I can't able to play this songs and searching on itExamplehttps://open.spotify.com/al...
PlanPremiumCountryColombiaDeviceRedmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plusOperating SystemiOS, Android My Question or IssueThis app... I don't want to be mean or anything, but... It's garbage. You need to redesign it from scratch. I...
PlanPremiumCountryPhilippinesDeviceVivo V7Operating SystemAndroid 8.1.0 My Question or IssueIt's been more than a year and I still can't regularly put Spotify songs on my IG stories. Last 2018, they said it was a temporary test. How long is this test...
Plan PremiumDevice: Samsung S10Operating System: Android ver 10My Question or Issue Spotify would fail to launch when connected to Bluetooth in my car with android auto.I would get a quick message about “in the car? Use the auto app”, then it would s...