Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857258 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857258 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21534 Views
  • 3 replies
  • 0 likes
  • 21534 Views
  • 3 replies
  • 0 likes

Superuser Contribution Some songs play on the laptop but not the mobile

I am using a Microsoft Surface and have a Premium account. On my Surface I am able to play all the songs in a playlist. However, when I use the app on my Huawei P20 Pro, one or two of the songs are faded out light grey and won't play. Please help!

  • Visitor
  •   I am using a Microsoft Surface and have a Premium account. On my Surface I am able to play all the songs in a playlist. However, when I use the app on my Huawei P20 Pro, one or two of the son...
  • Ivan
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution App says it doesn't have enough disk space

PlanPremiumCountryUSADeviceGalaxy S9Operating SystemAndroid Oreo My Question or IssueWhen I try to open the app, it pops up a dialog box that says the app is running out of space, yet when I check my phone I have 20 gigabytes of storage left so I kno...

  • Newbie
  • Plan Premium Country USA Device Galaxy S9 Operating System Android Oreo   My Question or Issue When I try to open the app, it pops up a dialog box that says the app is running out...
  • Ivan
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • App
    Crash
    Samsung
    storage
  • 363 Views
  • 1 replies
  • 0 likes

Samsung Gear Fit2 Pro unable to download Spotify

PlanPremiumCountry South AfricaDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueThe Spotify app does not seem to be available on the Samsung Galaxy Store which means I cannot download the app to my Gear Fit2 Pro. The Gear Fit ha...

  • Casual Listener
  • Plan Premium Country  South Africa Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue The Spotify app does not seem to be available on the Samsung Galaxy...
  • MelandriC93
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Cant login due to no touch input

Note 10 plus, newest version software, fresh install did not fix and reboot didnt either. Cant screen shot due to security policy and screen recording just shows black. When going to close the app, the preview of the app running is completely black.P...

  • Newbie
  • Note 10 plus, newest version software, fresh install did not fix and reboot didnt either. Cant screen shot due to security policy and screen recording just shows black. When going to close the app, t...
  • Raemchoi
  • Newbie
  • 267 Views
  • 2 replies
  • 1 likes
  • 267 Views
  • 2 replies
  • 1 likes

Superuser Contribution Local Song File Option Menu (Three Dots) Cut

PlanFree, PremiumCountryItalyDeviceXiaomi Redmi Note 5 Operating SystemAndroid Pie (MIUI Global 11.0.3) My Question or IssueImported some local MP3 files to Spotify Premium on PC, added them to a custom playlist and downloaded it to make it available...

  • Casual Listener
  • ...oesn't reach the bottom of the phone screen, and the visual result glitched as shown in the attachment. Playlist status is non-collaborative and non-public.
  • alfx3
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Just got WH-1000XM3 and Spotify crashes when doing certain Android functions.

PlanPremiumCountryUSDeviceSamsung Galaxy 10+Operating SystemLatest AndroidMy Question or IssueI am on the latest android version with a Samsung Galaxy 10+. I recently purchased the Sony WH 1000XM3 headphones and Spotify started crashing when using ce...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy 10+ Operating System Latest Android My Question or Issue I am on the latest android version with a Samsung Galaxy 10+. I recently purchased the ...
  • 620 Views
  • 0 replies
  • 1 likes
  • 620 Views
  • 0 replies
  • 1 likes

Phone updated to Android 10, now Spotify over Bluetooth issues

None of the below information is required.PlanPremiumCountryCanadaDeviceSony XZ2 CompactOperating SystemAndroid 10 (build: 52.1.A.0.618) My Question or IssueHad no problems on Monday, then my phone updated to 10. Now the play/pause button on my BT he...

  • Visitor
  • None of the below information is required. Plan Premium Country Canada Device Sony XZ2 Compact Operating System Android 10 (build: 52.1.A.0.618)   My Question or Issue Had no pro...
  • 569 Views
  • 0 replies
  • 1 likes
  • 569 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify stops playing songs randomly.

PlanPremiumCountryGermanyDeviceHuawei P smartOperating SystemAndroid Spotify stops playing after ca. 2 minutes of listening. If I'm on my phone or if it's in my pocket doesn't matter. The app closes completely and i have to restart it all the time. I...

  • Visitor
  • Plan Premium Country Germany Device Huawei P smart Operating System Android  Spotify stops playing after ca. 2 minutes of listening. If I'm on my phone or if it's in my pocket doesn't m...
  • Ivan
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 1 likes
  • 422 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline Music deleted after reboot

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 with 128gb SD Card (not encrypted)Operating SystemAndroid 9.0My Question or Issue: Everytime I reboot my phone Spotify changes the file path from my SD Card back to the Internal storage and even delete...

  • Music Fan
  • Plan Premium Country Germany Device Samsung Galaxy S8 with 128gb SD Card (not encrypted) Operating System Android 9.0 My Question or Issue:   Everytime I reboot my phone Spotify c...
  • NickMulle
  • Music Fan
  • 2883 Views
  • 10 replies
  • 3 likes
  • 2883 Views
  • 10 replies
  • 3 likes

Superuser Contribution Local Music On Mobile

Plan: PremiumCountry: Unites StatesDeviceL Pixel 4 XLOperating System: Android Oreo My Question or Issue: I seem to be having an issue where whenever I try to open my local (computer .mp3) playlist on my mobile phone, it crashes. I've gone through th...

  • Casual Listener
  • Plan: Premium Country: Unites States DeviceL Pixel 4 XL Operating System: Android Oreo   My Question or Issue:   I seem to be having an issue where whenever I try to open my local (c...
  • Appellus
  • Casual Listener
  • 373 Views
  • 2 replies
  • 1 likes
  • local
  • 373 Views
  • 2 replies
  • 1 likes

how to play all downloaded songs on android

how can play all my downloaded songs? i do not see it in UI.

  • Visitor
  • how can play all my downloaded songs? i do not see it in UI.
  • UberdriverJanis
  • Newbie
  • 3640 Views
  • 3 replies
  • 3 likes
  • 3640 Views
  • 3 replies
  • 3 likes

High data usage (400+ Mb in ~10 min listening to already downloaded music)

PlanPremiumCountryCanada DeviceLG G6Operating SystemAndroid Pie My Question or IssueThis morning when using Spotify while driving to work, I got a notification from my phone stating that Spotify has used a large amount of data. I pull over and check ...

  • Casual Listener
  • Plan Premium Country Canada  Device LG G6 Operating System Android Pie   My Question or Issue This morning when using Spotify while driving to work, I got a notification from my ...
  • MVRV
  • Casual Listener
  • 1625 Views
  • 2 replies
  • 1 likes
  • data usage
    High Data Usage
    Waze integration
  • 1625 Views
  • 2 replies
  • 1 likes

Superuser Contribution Is there a setting to force Spotify to keep playing?

Is there any way to keep Spotify playing when ads pop up on your phone? I've turned off in game music / sounds but some ads don't have volume options and just wondered if Spotify gives you an option to 'ignore' or override interruptions?

  • Newbie
  • Is there any way to keep Spotify playing when ads pop up on your phone? I've turned off in game music / sounds but some ads don't have volume options and just wondered if Spotify gives you an option ...
  • Ivan
  • Spotify Legend
  • 957 Views
  • 1 replies
  • 0 likes
  • 957 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share my Spotify song on Instagram Stories (Android)

PlanPremiumCountryPhilippines DeviceSamsung Galaxy A50s Operating SystemAndroid 10, One UI 2.0 My Question or IssueI'm having trouble sharing my Spotify songs on IG stories for a long time now. At first I thought maybe it's because of my old HTC phon...

  • Casual Listener
  • Plan Premium Country Philippines    Device Samsung Galaxy A50s   Operating System Android 10, One UI 2.0   My Question or Issue I'm having trouble sharing my Spotify s...
  • Mario
  • Spotify Legend
  • 2242 Views
  • 3 replies
  • 0 likes
  • 2242 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing order of playlists (NOT tracks within playlist)

Is there a way for me to rearrange my playlists in the Android app? In the desktop version it works simply via drag and drop but in the app new playlists just get randomly ordered. Example: I make monthly playlists combining all the weekly mixes for ...

  • Newbie
  • Is there a way for me to rearrange my playlists in the Android app? In the desktop version it works simply via drag and drop but in the app new playlists just get randomly ordered. Example: I make mo...
  • Mario
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes

Superuser Contribution Trouble with account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have spotify on my phone with a premium account. I just bought a fitbit and when I log in t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Mario
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Android-ANR on Splash

PlanPremiumCountryGermany DeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or Issue Yesterday, I was getting ANR when I click the settings icon. Today, I cleared 5 GB cache and didn't work. I reinstalled the app from scratch and now I am g...

  • Visitor
  • Plan Premium Country Germany   Device Google Pixel 3a Operating System Android 10   My Question or Issue   Yesterday, I was getting ANR when I click the settings ic...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution If there a quick way to delete the played Song from playlist

PlanPremiumOperating SystemAndroid My Question or IssueI have a Playlist with about 300 Songs, and sometime i would like to delete the played Song. Most of the Time i use Shuffle play and then i must search the entire Playlist to find the Song becaus...

  • Casual Listener
  • Plan Premium Operating System Android   My Question or Issue I have a Playlist with about 300 Songs, and sometime i would like to delete the played Song. Most of the Time i use Shuffl...
  • 115650697
  • Newbie
  • 743 Views
  • 4 replies
  • 2 likes
  • 743 Views
  • 4 replies
  • 2 likes

Unable to find lyrics for songs

PlanFreeCountryCanadaDeviceGalaxy s2 LTE, s3, s4, ASUS LaptopOperating SystemAndroid 5.0.1 My Question or IssueI am unable to find lyrics on any of my devices except my Amazon Fire Stick.Even my friend who has an iPhone 11 has this issue.

  • Visitor
  • Plan Free Country Canada Device Galaxy s2 LTE, s3, s4, ASUS Laptop Operating System Android 5.0.1   My Question or Issue I am unable to find lyrics on any of my devices except my Amazo...
  • Emilia_8
  • Spotify Star
  • 400 Views
  • 1 replies
  • 1 likes
  • 400 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution How to remove artists from Spotify

I know this maybe a stupid question to ask but how do you remove an artist from your artist page in the your music section. I just listened to a song and it added the artist to my artist and I'm not even following them.

  • Newbie
  • I know this maybe a stupid question to ask but how do you remove an artist from your artist page in the your music section. I just listened to a song and it added the artist to my artist and I'm not ...
  • Mario
  • Spotify Legend
  • 47976 Views
  • 4 replies
  • 1 likes
  • 47976 Views
  • 4 replies
  • 1 likes