Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Amayy
  • Spotify Star
  • 5910 Views
  • 21 replies
  • 15 likes
  • 5910 Views
  • 21 replies
  • 15 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861696 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861696 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22608 Views
  • 3 replies
  • 0 likes
  • 22608 Views
  • 3 replies
  • 0 likes

Solved!! Songs won't play for over a second

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid My Question or Issue Spotify suddenly won't play any song for longer than a second, no matter how many times I press play it will only come on for a second or less. It doesn't matter which ...

  • Casual Listener
  •   Plan Premium Country UK Device Samsung S10 Operating System Android   My Question or Issue   Spotify suddenly won't play any song for longer than a second, no matter how ...
  • Luan
  • Spotify Star
  • 740 Views
  • 3 replies
  • 0 likes
  • 740 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts not working

I am using premium Spotify app on my android phone (Samsung galaxy j3) Spotify updated 2-3 days ago. Since then I cannot access podcasts. All music and play lists are working . I go to 'podcasts' and in the subsection of episodes it says '"something ...

  • Visitor
  • I am using premium Spotify app on my android phone (Samsung galaxy j3) Spotify updated 2-3 days ago.    Since then I cannot access podcasts. All music and play lists are working . I go to...
  • Mario
  • Spotify Legend
  • 1183 Views
  • 1 replies
  • 0 likes
  • 1183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat a playlist no longer a capability?

PlanPremiumCountryUSADevice(Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the most recent update there is no longer a repeat option available to play through my playlists. I contacted, and they sent me an ima...

Screenshot_20200330-234722_Spotify.jpg
  • Casual Listener
  • Plan Premium Country USA Device (Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the most recent update there is no longer a repeat op...
  • Katerina
  • Spotify Legend
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Superuser Contribution when I open the podcast the following message appears (an error has occurred.)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

The latest version of Spotify is so weird.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueToday I updated Spotify. BUT this version of playscreen is completely uncomfortable. I can't ...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Today I...
  • sihyun359
  • Music Fan
  • 1503 Views
  • 8 replies
  • 0 likes
  • 1503 Views
  • 8 replies
  • 0 likes

Changing volume on Android from Windows

PlanPremiumCountryUnited StatesDeviceWindows Laptop, Moto G6Operating SystemWindows 10, Android 9My Question or IssueWhy can't we control the volume on an Android device from the desktop app? I know for a fact that this used to work, or is supposed t...

arkainth_0-1588088693449.png
  • Casual Listener
  • Plan Premium Country United States Device Windows Laptop, Moto G6 Operating System Windows 10, Android 9 My Question or Issue Why can't we control the volume on an Android device from the de...
  • Luan
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    volume
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't access podcasts on my phone

SubscriptionPremiumCountryUSADeviceSamsung Galaxy J7 sky pro My Question or IssueWhenever I try to click on a podcast, it says "an error occurred". Whenever I try to do anything in the podcast tab, it says "something went wrong" It was working on my ...

  • Regular
  • Subscription Premium Country USA Device Samsung Galaxy J7 sky pro     My Question or Issue Whenever I try to click on a podcast, it says "an error occurred". Whenever I try to do a...
  • embu
  • Visitor
  • 5261 Views
  • 13 replies
  • 3 likes
  • Android
    Mobile
    Podcasts
  • 5261 Views
  • 13 replies
  • 3 likes

Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • 367 Views
  • 0 replies
  • 1 likes
  • 367 Views
  • 0 replies
  • 1 likes

Connect is starting my phone app

Plan - PremiumCountry - USADevice - Samsung Galaxy s10Operating System - Android 10My Question or IssueToday when I turned on my computer version of Spotify in my office it turned on the app on my phone to run simultaneously. And when I turned it off...

  • Visitor
  • Plan - Premium Country - USA Device - Samsung Galaxy s10 Operating System - Android 10 My Question or Issue Today when I turned on my computer version of Spotify in my office it turned on t...
  • 285 Views
  • 0 replies
  • 0 likes
  • Connect
    off
    wifi
  • 285 Views
  • 0 replies
  • 0 likes

Solved!! Spotify crashes when I preview the Your Daily Drive playlist

PlanFreeCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid 10Spotify Version8.5.55.1105 My Question or IssueWhen I open the Your Daily Drive playlist on Spotify, it shows up like this:I noticed that the playlist is now in Shuffle Mode...

Screenshot_20200428-113457_Spotify.jpg
  • Visitor
  • Plan Free Country United States Device Samsung Galaxy S9 Operating System Android 10 Spotify Version 8.5.55.1105   My Question or Issue When I open the Your Daily Drive playlist on S...
  • user-removed
  • Not applicable
  • 1576 Views
  • 1 replies
  • 1 likes
  • Android
    crashing
    Issues
    Playlists
  • 1576 Views
  • 1 replies
  • 1 likes

Superuser Contribution No podcasts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince last night, I can't play my podcasts. They don't even show up. My music works just fine...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since l...
  • Mario
  • Spotify Legend
  • 692 Views
  • 4 replies
  • 0 likes
  • 692 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast page unable to load

PlanPremiumCountryCzech RepublicDeviceHuawei P8 liteOperating SystemAndroid My Question or IssueHello,i have an issue with my podcast. After last update, I am not able to play my podcast. There is always error: "Something went wrong" on podcast home ...

  • Casual Listener
  •   Plan Premium Country Czech Republic Device Huawei P8 lite Operating System Android   My Question or Issue Hello, i have an issue with my podcast. After last update, I am not a...
  • Mario
  • Spotify Legend
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

Spotify randomly stops on Onkyo 646 reciever

While streaming Spotify through an android phone to my Onkyo TX NR646 receiver, playback stops randomly and the receiver disconnects from "Spotify connect" Tried both wired and WiFi connection, results are the sameLatest firmware on all devicesNetgea...

  • Newbie
  • While streaming Spotify through an android phone to my Onkyo TX NR646 receiver, playback stops randomly and the receiver disconnects from "Spotify connect"  Tried both wired and WiFi connection...
  • strongbruce619
  • Visitor
  • 948 Views
  • 1 replies
  • 0 likes
  • Onkyo
    random stops
  • 948 Views
  • 1 replies
  • 0 likes

Spotify Pausing after inactivity

PlanPremiumDeviceSamsung Galaxy S7 After my phone is locked for 10 minutes and I have not interacted with it my spotify will pause. I have tried various different things to fix this issue but I can't seem to fix it. Data saver in Spotify is off, Data...

  • Visitor
  • Plan Premium Device Samsung Galaxy S7   After my phone is locked for 10 minutes and I have not interacted with it my spotify will pause. I have tried various different things to fix this is...
  • Chem0_oPoet
  • Newbie
  • 461 Views
  • 1 replies
  • 2 likes
  • 461 Views
  • 1 replies
  • 2 likes

Playlist se reinicia

Se reinicia mi playlist adjunto vídeo, https://youtu.be/3nHIgmWSLgY

  • Casual Listener
  • Se reinicia mi playlist adjunto vídeo, https://youtu.be/3nHIgmWSLgY
  • 253 Views
  • 0 replies
  • 0 likes
  • Reinicio
  • 253 Views
  • 0 replies
  • 0 likes

Spotify occasional not accessible on my Roku TV. I sometimes just get a blank screen.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Solved!! Local files on mobile?

So I just bought a song on my computer, and placed it on my playlist through "local files". I then took this exact file and copied it from my computer onto my phone. But I still can't listen to it on spotify mobile, what gives? How can this be fixed?

  • Music Fan
  • So I just bought a song on my computer, and placed it on my playlist through "local files". I then took this exact file and copied it from my computer onto my phone. But I still can't listen to ...
  • ohsnapitsath
  • Casual Listener
  • 6705 Views
  • 31 replies
  • 0 likes
  • 6705 Views
  • 31 replies
  • 0 likes

Solved!!Superuser Contribution Can't download songs.

PlanPremiumCountryItalyDeviceGalaxy Note 8Operating SystemAndroid Version 9 My Question or IssueI usually feel like listening to different playlist and sometimes i download it and sometimes i do not.The problem is the following: It happens when I try...

  • Casual Listener
  • Plan Premium Country Italy Device Galaxy Note 8 Operating System Android Version 9   My Question or Issue I usually feel like listening to different playlist and sometimes ...
  • distructio98
  • Casual Listener
  • 619 Views
  • 2 replies
  • 0 likes
  • 619 Views
  • 2 replies
  • 0 likes

Spotify plays public playlist when asked to play personal playlist using google assistant

PlanPremiumCountrySwedenDeviceSony Xperia XZ2 CompactOperating SystemAndroid 10 My Question or IssueSpotify plays public playlist when asked to play personal playlist using google assistant. === REPRODUCE: ===* Start google assistant (ok google or pr...

  • Music Fan
  • Plan Premium Country Sweden Device Sony Xperia XZ2 Compact Operating System Android 10   My Question or Issue Spotify plays public playlist when asked to play personal playlist using g...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes