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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 547 Views
  • 0 replies
  • 4 likes

Superuser Contribution Unable to chromecast via Huawei phone

PlanPremium CountryNetherlands DeviceHuawei p30(?) phone Operating SystemAndroid My Question or IssueI have been using a Huawei phone to chromecast Spotify (premium) to my TV. Since about 2 weeks it no longer connects to the chromecast. The problem i...

  • Visitor
  • Plan Premium   Country Netherlands   Device Huawei p30(?) phone   Operating System Android   My Question or Issue I have been using a Huawei phone to chromecast Spoti...
  • Elena
  • Moderator
  • 2034 Views
  • 1 replies
  • 0 likes
  • 2034 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing a podcast from Episodes list no longer queues newer episodes

PlanPremiumCountryPortugalDeviceOnePlus 7t ProOperating SystemAndroid 10My Question or IssueWhen playing a podcast from the Episodes list, starting at the oldest one, there is no longer an automatic queue that plays the remaining episodes. I have to ...

  • Casual Listener
  • Plan Premium Country Portugal Device OnePlus 7t Pro Operating System Android 10 My Question or Issue When playing a podcast from the Episodes list, starting at the oldest one, ther...
  • Jeremy
  • Spotify Legend
  • 854 Views
  • 5 replies
  • 0 likes
  • 854 Views
  • 5 replies
  • 0 likes

Upcoming

Under the song playing there should show the next song on deck even in random play, able to swipe and change if desired. Also I hate how you have songs darkens that cannot be played. That is so frustrating/aggravating. I pay for your service because ...

  • Visitor
  • Under the song playing there should show the next song on deck even in random play, able to swipe and change if desired. Also I hate how you have songs darkens that cannot be played. That is so frust...
  • 760 Views
  • 0 replies
  • 0 likes
  • 760 Views
  • 0 replies
  • 0 likes

No lyrics in my Account

PlanPremiumCountrySG/PHDeviceOnePlus 8Operating SystemAndroid 11 My Question or IssueHow can I activate lyrics in my spotify? The whole song lyrics, not behind the lyrics or storyline.I compared this with my friend running same version of app, phone,...

  • Casual Listener
  • Plan Premium Country SG/PH Device OnePlus 8 Operating System Android 11   My Question or Issue How can I activate lyrics in my spotify? The whole song lyrics, not behind the lyrics or ...
  • Billy-J
  • Spotify Star
  • 1488 Views
  • 3 replies
  • 0 likes
  • lyrics
    Missing Lyrics
  • 1488 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is Huawei P30 lite is compatible with Spotify?

Hi ! I am trying to download Spotify app through Google Play in my Huawei P30 lite, but it says that the device is not compatible. I didn't have any problem with previous Huaweis, can anyone give me a hand with thi? Otherwise I will have to cancel my...

  • Casual Listener
  • Hi ! I am trying to download Spotify app through Google Play in my Huawei P30 lite, but it says that the device is not compatible. I didn't have any problem with previous Huaweis, can anyone give me ...
  • Alex
  • Spotify Legend
  • 2964 Views
  • 9 replies
  • 0 likes
  • 2964 Views
  • 9 replies
  • 0 likes

Want to hide my playlist from everyone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I found out that if someone has liked my playlist, even if I hide it they'll still have ac...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So I fo...
  • Emilia_8
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

[Mobile] I cant find playlist radio and nummerradio

Days ago i could still press on the tree dots and press platlistradio or nummerradio but now they have suddenly dissapeard. I did go to a new account but i dont know how that would change that. I am on a galaxy s7.

  • Visitor
  • Days ago i could still press on the tree dots and press platlistradio or nummerradio but now they have suddenly dissapeard. I did go to a new account but i dont know how that would change that. I am ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading issue

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 plusOperating SystemAndroid Oreo My Question or IssueI cant download my liked songs on my phone. I tried everything to solve it but it still doesnt work(taking sd card or try using mobile data/differen...

  • Regular
  • Plan Premium Country Germany Device Samsung Galaxy S9 plus Operating System Android Oreo   My Question or Issue I cant download my liked songs on my phone. I tried everything to solve ...
  • Alex
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • bug
    crashing
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify start without any reason

Plan : PremiumCountry : FranceDevice : Xiaomi mi mix 2Operating System : android 9, MIUI 12.0.1 My Question or IssueHello,I have a problem with my phone. Since may, I have in my car android auto. When I take my car, I plug my phone, android auto star...

  • Casual Listener
  • Plan : Premium Country : France Device : Xiaomi mi mix 2 Operating System : android 9, MIUI 12.0.1   My Question or Issue Hello, I have a problem with my phone. Since ...
  • Alex
  • Spotify Legend
  • 701 Views
  • 6 replies
  • 0 likes
  • 701 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify don't want to start a music even download

PlanPremiumCountryFranceDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueSince this morning, spotify don't want to play any music, when i want to listen my favorite song the playlist is empty and when i want to add a song to it...

  • Visitor
  • Plan Premium Country France Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Since this morning, spotify don't want to play any music, when i want to...
  • Mario
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! What if I hide a playlist that's been liked?

My Question or IssueIf I hide a playlist after someone's liked it, will they still have access to it?

  • Casual Listener
  •   My Question or Issue If I hide a playlist after someone's liked it, will they still have access to it?
  • Emilia_8
  • Community Legend
  • 3524 Views
  • 1 replies
  • 0 likes
  • 3524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Offline Mode on Android Auto is basically unusable

PlanPremiumCountryCanadaDevice(Pixel 3)Operating System(Android 11) My Question or IssueWhenever in Offline mode on Spotify and I connect to my car's Android Auto, the only music that I can play are from Playlists. When I navigate to the Artists tab,...

  • Visitor
  • Plan Premium Country Canada Device (Pixel 3) Operating System (Android 11)   My Question or Issue Whenever in Offline mode on Spotify and I connect to my car's Android Auto, the only m...
  • Mihail
  • Spotify Legend
  • 1504 Views
  • 1 replies
  • 1 likes
  • 1504 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Download error

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy 9 plusOperating SystemAndroid Oreo My Question or IssueMy issue is that since the new ...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy 9 plus Operating Syst...
  • Jeremy
  • Spotify Legend
  • 7933 Views
  • 8 replies
  • 0 likes
  • 7933 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Any Artist and Album page does not load

Plan PremiumCountryGermanyDeviceAsus ZenFone 7Operating SystemAndroid 10Spotify Version8.5.82.894 So, for a week now I can not access any Artist or Album pages. It only shows me either "Check your Internet connection and try again" or "Something went...

  • Casual Listener
  •   Plan Premium Country Germany Device Asus ZenFone 7 Operating System Android 10 Spotify Version 8.5.82.894     So, for a week now I can not access any Artist or Album pa...
  • Jeremy
  • Spotify Legend
  • 816 Views
  • 5 replies
  • 0 likes
  • 816 Views
  • 5 replies
  • 0 likes

Superuser Contribution Numerous content won`t load, play or seem unavailable on family premium account

Hi Community, numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Android 7.0 device) but works smoothly on the main account. After ...

  • Casual Listener
  • Hi Community,   numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Andro...
  • Jeremy
  • Spotify Legend
  • 614 Views
  • 7 replies
  • 0 likes
  • 614 Views
  • 7 replies
  • 0 likes

Superuser Contribution Car mode works only when clicked in options.

The car mode (selected to always) switches back to regular every time the app is started again. Yes - in the car of course. Of course automatic mode doesn't work either. Often the app requires me to run the app and click play instead the play functio...

  • Regular
  • The car mode (selected to always) switches back to regular every time the app is started again. Yes - in the car of course. Of course automatic mode doesn't work either.   Often the app requir...
  • Jeremy
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android: Shuffle issue

PlanFreeCountryGermanyDevice(Samsung Galaxy S7)Operating System(Android 8.0.0) My Question or IssueHello,I'm encountering issues with the Spotify shuffle mode on my android device.Everytime I play back an artists (20+ Albums) it's playing the same so...

  • Casual Listener
  • Plan Free Country Germany Device (Samsung Galaxy S7) Operating System (Android 8.0.0)   My Question or Issue Hello, I'm encountering issues with the Spotify shuffle mode on my android...
  • Ivan
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't tap on song currently playing

PlanPremiumCountryINDIADeviceOppo K3Operating SystemANDROID 10 My Question or Issue If I switch away from Spotify and then back to the app, when a song is playing and I click on the song from the bottom bar, it does not open up in full screen. Howeve...

  • Newbie
  • Plan Premium Country INDIA Device Oppo K3 Operating System ANDROID 10   My Question or Issue     If I switch away from Spotify and then back to the app, when a song is play...
  • Ivan
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Oneplus] No music when connecting wired headset (3.5 mm)

Spotify version 8.5.82.894DeviceOnePlus 5TOperating SystemAndroid 10.0.0 With the latest update, I can't hear music when wired headset is connected. Spotify shows that music is playing but no sound. It's not an issue of headset/jack as other applicat...

  • Regular
  • Spotify version 8.5.82.894 Device OnePlus 5T Operating System Android 10.0.0   With the latest update, I can't hear music when wired headset is connected. Spotify shows that music is playi...
  • Jeremy
  • Spotify Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes