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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

399846 Views

548 replies

35 likes

Account
Free
  • 399846 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8588 Views

0 replies

7 likes

  • 8588 Views
  • 0 replies
  • 7 likes

Superuser Contribution Google clock uses standard beeping instead of spotiy

PlanPremiumCountryGermany DeviceBlackBerry DTEK50Operating SystemAndroid Marshmallow My Question or IssueSome weeks prior to now my Google Clock App started using the standard sound for an alarm in stead of the chosen playlist.It still shows the play...

Regular

Plan Premium Country Germany  Device BlackBerry DTEK50 Operating System Android Marshmallow   My Question or Issue Some weeks prior to now my Google Clock App started using the st...

Jeremy

Spotify Legend

2027 Views

3 replies

1 likes

  • 2027 Views
  • 3 replies
  • 1 likes

Downloaded songs keep moving to internal storage

Motorola g(7) plusAndroid 10Spotify 8.5.54.869 I have a Motorola G(7) Plus, with 64gb internal storage, and 128gb SD card. I have Spotify set to download songs to the SD card. My phone came pre-installed with Android Pie. Earlier this week it receive...

Music Fan

Motorola g(7) plus Android 10 Spotify 8.5.54.869   I have a Motorola G(7) Plus, with 64gb internal storage, and 128gb SD card. I have Spotify set to download songs to the SD card. My phone c...

CelticJamboy

Casual Listener

2700 Views

4 replies

3 likes

  • 2700 Views
  • 4 replies
  • 3 likes

Superuser Contribution I can't connect to Chromecast anymore

Starting a couple days ago whenever I try to connect my Spotify to my Chromecast (it always worked with no issues previously) when I tap on to select a device to which stream the content it shows me the name of my chromecast device but I can't select...

Newbie

Starting a couple days ago whenever I try to connect my Spotify to my Chromecast (it always worked with no issues previously) when I tap on to select a device to which stream the content it shows me ...

tigaaa

Roadie

5179 Views

5 replies

6 likes

  • 5179 Views
  • 5 replies
  • 6 likes

Superuser Contribution Playlist Interface Bug, causes app crash

PlanPremium Family CountryLuxembourg DeviceXiaomi MI 9T Pro Operating SystemAndroid 10, MIUI 12.0.3 My Question or IssueThe app crashes when I click on any song after I open a playlist. (the playlist interface looks weird) Preview of how it looks :  ...

Visitor

Plan Premium Family   Country Luxembourg   Device Xiaomi MI 9T Pro   Operating System Android 10, MIUI 12.0.3   My Question or Issue The app crashes when I click on a...

Mario

Spotify Legend

607 Views

1 replies

0 likes

Android
bug
Crash
  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why don't I get a new release announcement from the artist?

PlanPremium Operating SystemAndroid 10, Windows 10 My Question or IssueThe announcement here is the second section of the home page below the greeting section (in Android). And the top banner section (in desktop) I get announcement from some artists ...

Newbie

  Plan Premium   Operating System Android 10, Windows 10   My Question or Issue The announcement here is the second section of the home page below the greeting section (in Andr...

Alex

Spotify Legend

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Dislike/"Never play this song again" button (not only on daily mixes!)

Hi, 5 years premium user w/family account here. I NEED a feature to tell spotify to NEVER, EVER PLAY THIS SONG AGAIN. I think the dislike button will essentially do that, but that button is available only in the daily mixes. I want/need it everywhere...

Regular

Hi, 5 years premium user w/family account here. I NEED a feature to tell spotify to NEVER, EVER PLAY THIS SONG AGAIN. I think the dislike button will essentially do that, but that button is available...

Alex

Spotify Legend

2524 Views

1 replies

2 likes

  • 2524 Views
  • 1 replies
  • 2 likes

Superuser Contribution can't see the list of songs for an album, and I'm a Premium member

Greetings.I've paid for a subscription and I have no idea how to open up an album so that I can see the songs in it. I used to be able to do this when I was a subscriber a few years ago. I'm on Android.Am I missing something?TIA

Casual Listener

Greetings. I've paid for a subscription and I have no idea how to open up an album so that I can see the songs in it. I used to be able to do this when I was a subscriber a few years ago. I'm on And...

Mario

Spotify Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Losing bass / depth in music when using android auto.

PlanPremiumCountryThe NetherlandsDeviceHuawei P20 ProOperating SystemAndroid 10 My Question or IssueI have experienced a loss of bass / depth to my music when using android auto trough my Alpine ILX702D head unit , when streaming over bluetooth the b...

Visitor

  Plan Premium Country The Netherlands Device Huawei P20 Pro Operating System Android 10   My Question or Issue I have experienced a loss of bass / depth to my music when using a...

Mihail

Spotify Legend

858 Views

1 replies

0 likes

  • 858 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I play local files that reside on my mobile?

PlanPremiumCountryUSADeviceSamsung Galaxy s10Operating SystemAndroid 10 My Question or IssueHow can I access local songs that I have downloaded on my phone? I have a bunch of songs downloaded that I used to be able to access through Google Play Music...

Visitor

Plan Premium Country USA Device Samsung Galaxy s10 Operating System Android 10   My Question or Issue How can I access local songs that I have downloaded on my phone? I have a bunch of...

Jeremy

Spotify Legend

719 Views

1 replies

0 likes

local files
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution song titles in playlist are invisible

PlanPremiumCountryBrazilDeviceSamsung A8 2018Operating SystemAndroid 9 My Question or Issuewhen I open any playlist, the song titles, playlist cover, and playlist name are invisible. have tried reinstalling, clearing cache, stopping the app but nothi...

Casual Listener

Plan Premium Country Brazil Device Samsung A8 2018 Operating System Android 9   My Question or Issue when I open any playlist, the song titles, playl...

Ver

Spotify Legend

1665 Views

4 replies

2 likes

  • 1665 Views
  • 4 replies
  • 2 likes

Superuser Contribution Podcasts / Canvas / Moldova Charts

PlanPremiumCountryMoldovaDeviceSamsung Galaxy A8Operating SystemAndroid 9 My Question or IssueSo I have two problems:1. Canvas on my phone doesn't work even if in the settings they are activated.2. I can't listen to any podcasts, when I search for 'P...

Regular

Plan Premium Country Moldova Device Samsung Galaxy A8 Operating System Android 9   My Question or Issue So I have two problems: 1. Canvas on my phone doesn't work even if in the setti...

Jeremy

Spotify Legend

1977 Views

11 replies

1 likes

  • 1977 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify Queue Disappears in Car

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid (version 10)Vehicle2018 Mazda3 My Question or IssueRecently I've been having playback problems when connecting Spotify to my car's Bluetooth. I'm always on offline mode pl...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android (version 10) Vehicle 2018 Mazda3   My Question or Issue Recently I've been having playback probl...

Ver

Spotify Legend

4433 Views

3 replies

0 likes

  • 4433 Views
  • 3 replies
  • 0 likes

Superuser Contribution View playlists etc. via Bluetooth in my car

Operating SystemAndroid 9 My Question or IssueWhile listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the current playlist via my car's infotainment system (BMW iDrive).Spotify via Bl...

Casual Listener

  Operating System Android 9   My Question or Issue While listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the curre...

Mihail

Spotify Legend

4670 Views

5 replies

10 likes

Android 9
bluetooth
Car
  • 4670 Views
  • 5 replies
  • 10 likes

Superuser Contribution problemas ao entrar na pagina de artistas, dar like, sem retrospectiva, e fica saindo da conta

PlanPremium familyCountrybrazilDevicemoto e4 plusOperating Systemandroid 7.1.1 My Question or Issueno meu spotify eu não consigo abrir a pagina de um artista que aparece a mnsg (voce esta sem internet), não consigo dar like nas musicas, o coraçãozinh...

Casual Listener

Plan Premium family Country brazil Device moto e4 plus Operating System android 7.1.1   My Question or Issue no meu spotify eu não consigo abrir a pagina de um artista que aparece a mn...

Ver

Spotify Legend

2528 Views

3 replies

0 likes

  • 2528 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to refresh suggested songs in add music section?

PlanPremiumCountryTurkeyDeviceLG G4Operating SystemAndroid 7 My Question or IssueI have been getting the exact same songs for almost 5 months, is there a way to refresh that?

Regular

Plan Premium Country Turkey Device LG G4 Operating System Android 7   My Question or Issue I have been getting the exact same songs for almost 5 months, is there a way to refresh that?...

Katerina

Spotify Legend

3792 Views

1 replies

0 likes

  • 3792 Views
  • 1 replies
  • 0 likes

Superuser Contribution Japanese characters not displaying in playlist preview

Just reporting a simple bug. The Playlist in the middle in pink has Japanese characters in it and it displayed like this. Did this on the Android and Windows version of the app.

Visitor

Just reporting a simple bug. The Playlist in the middle in pink has Japanese characters in it and it displayed like this. Did this on the Android and Windows version of the app. 

Alex

Spotify Legend

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution hide songs from playlist not possible as a as premium user?

PlanPremiumCountryGermany DeviceAndroid SmartphoneOperating SystemAndroid My Question or IssueI just switches to premium and the "hide from playlist" button is now gone. It was nice to have a kind of one-click-remove for playlists. Is it intended tha...

Roadie

Plan Premium Country Germany   Device Android Smartphone Operating System Android   My Question or Issue I just switches to premium and the "hide from playlist" button is now g...

Jeremy

Spotify Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution HALP if u can answer this you are a genius- Set playlist to ignore in terms of listening preferences

So here is what's going on. I have always loved the discover weekly and suggested playlists from Spotify it's the reason I started using the app. This last year I've begun playing a 'sleep' playlist for my daughter she asks for it every night and I l...

Casual Listener

So here is what's going on. I have always loved the discover weekly and suggested playlists from Spotify it's the reason I started using the app. This last year I've begun playing a 'sleep' playlist ...

Peter

Spotify Legend

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Web Player Bug] When I start Spotify it says Web Player is in use when logged into phone only.

PlanPremiumCountryUnited StatesDeviceAndroid LG 6Operating SystemAndroid 9.0 Pie My Question or IssueRecently when I pull up my Spotify account it shows that my account is in use on a Chrome Web Player. I have checked all other devices that I am sign...

Visitor

Plan Premium Country United States Device Android LG 6 Operating System Android 9.0 Pie   My Question or Issue Recently when I pull up my Spotify account it shows that my account is in...

Elena

Moderator

812 Views

1 replies

1 likes

  • 812 Views
  • 1 replies
  • 1 likes