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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6880 Views

0 replies

7 likes

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Aplicacion se cierra al verificar almacenamiento

PlanFamiliarCountryColombiaDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or IssueCordial saludo, la aplicacion estaba funcionando bien pero desde hace unos dias, las canciones que tenia descargadas en la SD se cambiaban automaticamente ...

Visitor

Plan Familiar Country Colombia Device Sony Xperia L1 Operating System Android 7.0   My Question or Issue Cordial saludo, la aplicacion estaba funcionando bien pero desde hace unos dias...

maryad

Casual Listener

628 Views

2 replies

0 likes

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Superuser Contribution App wont open

PlanPremiumCountryNew ZealandDeviceHuawei nova 3iOperating SystemAndroid My Question or IssueAs soon as I open the app it crashes. I've tried everything and it still won't work..

Casual Listener

  Plan Premium Country New Zealand Device Huawei nova 3i Operating System Android   My Question or Issue As soon as I open the app it crashes. I've tried everything and it still ...

Alex

Spotify Legend

1262 Views

3 replies

0 likes

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Spotity doesn't want to open some playlists and albums!

Spotify can't open the playlists and albums of an artists page but it let me open one that's not from one. I tried to reinstall the app, unistall it in the most cleanest way, but nothing. I'm using a phone with Android 6.

Visitor

Spotify can't open the playlists and albums of an artists page but it let me open one that's not from one. I tried to reinstall the app, unistall it in the most cleanest way, but nothing. I'm usi...

644 Views

0 replies

0 likes

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Erratic behaviour when using Spotify on my BMW

PlanPremiumCountryBelgiumDeviceXiaomi A3Operating SystemAndroid 10My Question or IssueSpotify is a nightmare since the 2 years I have my BMW 5-series Every time it's a guessing game : - Will it work fine ? (yes 20% of good behaviour) - Will the sound...

Visitor

Plan Premium Country Belgium Device Xiaomi A3 Operating System Android 10 My Question or Issue Spotify is a nightmare since the 2 years I have my BMW 5-series 😞 Every time it's a guessing ...

533 Views

0 replies

0 likes

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Messing with quality messed up songs

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

Visitor

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

user-removed

Not applicable

958 Views

2 replies

0 likes

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Unable to view the list of songs of an artist or album or play demos.

PlanFreeCountryUSADeviceSamsungOperating SystemAndroid Oreo My Question or IssueWhenever I want to view a new song, what I would usually do is go to the artist's page and click the small list of songs that appears near the middle of the page, underne...

Casual Listener

  Plan Free Country USA Device Samsung Operating System Android Oreo   My Question or Issue Whenever I want to view a new song, what I would usually do is go to the artist's...

gracep0708

Visitor

1166 Views

2 replies

1 likes

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Superuser Contribution One album is unplayable from only my account

PlanPremiumCountryUnited StatesDeviceGalaxy S10+ My Question or IssueStarting today, one album, Tighten the Reins by Puzzle, is unplayable on my phone, my laptop and the web player. One song, All the Best, was downloaded and plays fine, but the rest ...

Casual Listener

Plan Premium Country United States Device Galaxy S10+   My Question or Issue Starting today, one album, Tighten the Reins by Puzzle, is unplayable on my phone, my laptop and the web play...

Elena

Moderator

443 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution All of the songs in my liked list have gone(over800)

Im a premium member and have been for years, yesterday I updated the app and when doing so lost nearly 850 songs. When I try to re download or re like it already has the mark saying its done, u can't see any of them or listen, I have tried to restart...

Visitor

Im a premium member and have been for years, yesterday I updated the app and when doing so lost nearly 850 songs. When I try to re download or re like it already has the mark saying its done, u can't...

Ivan

Spotify Legend

455 Views

1 replies

1 likes

  • 455 Views
  • 1 replies
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Superuser Contribution radio won't play newer music

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid My Question or IssueI've tried out the KPop Radio and noticed that it won't play newer music. It only plays music from 2000-2012. Can I change it that it plays all generati...

Newbie

Plan Premium Country Germany Device Xiaomi Redmi Note 8 Pro Operating System Android    My Question or Issue I've tried out the KPop Radio and noticed that it won't play newer mus...

Elena

Moderator

404 Views

1 replies

0 likes

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Superuser Contribution Videos don't appear.

PlanPremiumCountryEnglandDevice(Samsung Galaxy s10e)Operating System(Android 10.) My Question or IssueMy issue is the option to watch videos don't appear the spotify app at all, the category doesn't exist on the search screen (as shown on the attache...

Visitor

  Plan Premium Country England Device (Samsung Galaxy s10e) Operating System (Android 10.)   My Question or Issue My issue is the option to watch videos don't appear the spotify ...

Elena

Moderator

618 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Android Auto still Unable to browse by Album

PlanPremiumCountryNetherlandsDeviceMotorola G7 power / Android Auto (updated)Operating SystemAndroid 10 My Question or IssueThis issue has been discussed earlier (2019, 2020), but I found no solution: It is unable to play downloaded albums in Android...

Casual Listener

  Plan Premium Country Netherlands Device Motorola G7 power / Android Auto (updated) Operating System Android 10   My Question or Issue This issue has been discussed earlier (201...

hector373

Regular

5285 Views

25 replies

7 likes

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  • 25 replies
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Spotify use 500 megabytes in 30 minutes

The last days spotify has used a lot of megabytes, wich did not happen before. I tried changing the streaming to normal but it didnt help. When it happend i just had bought jabra elite 65t wireless headphones. They connect with bluetooth so i cant un...

Newbie

The last days spotify has used a lot of megabytes, wich did not happen before. I tried changing the streaming to normal but it didnt help. When it happend i just had bought jabra elite 65t wireless h...

359 Views

0 replies

0 likes

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App crashes when i open it

Have re installed app deleted all its data etc reset phone , tried everything, but for 2 days now as soon as I open the app it just closes instantly...PlanPremiumCountryNew Zealand DeviceHuaweiOperating System Android My Question or Issue app crashin...

Casual Listener

Have re installed app deleted all its data etc reset phone , tried everything, but for 2 days now as soon as I open the app it just closes instantly... Plan Premium Country New Zealand   D...

418 Views

0 replies

0 likes

Android
crashing
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Radio Queue greyed out Galaxy Tab s6, viewable desktop

PlanFreeCountryCanadaDeviceSamsung Galaxy Tab s6Operating SystemAndroid 10 My Question or IssueI've noticed that the "queue" button in Spotify on my Galaxy Tab s6 is greyed out yet on the desktop (Win10) version of Spotify it's clickable just fine.Is...

Regular

Plan Free Country Canada Device Samsung Galaxy Tab s6 Operating System Android 10   My Question or Issue I've noticed that the "queue" button in Spotify on my Galaxy Tab s6 is greyed o...

331 Views

0 replies

0 likes

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No go-to-radio-playlist function

PlanFreeCountryRussiaDeviceHonor 9 LiteOperating SystemAndroid My Question or IssueWhen I chose the playlist and go to the "three-dot" menu there's no go-to-radio-playlist function, but I have one in the desktop version on Windows 10.

Casual Listener

Plan Free Country Russia Device Honor 9 Lite Operating System Android  My Question or Issue When I chose the playlist and go to the "three-dot" menu there's no go-to-radio-playlist func...

419 Views

0 replies

0 likes

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Superuser Contribution App showing title of one same song

PlanPremiumCountryHungaryíDeviceSamsung Galaxy Note 9 My Question or IssueHi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I open the app, the part of the screen that is supposed to show the title of the ...

Newbie

Plan Premium Country Hungaryí Device Samsung Galaxy Note 9     My Question or Issue Hi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I...

Gwen5

Newbie

5184 Views

12 replies

3 likes

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Continues Syncing Issues

PlanPremiumCountryUKDevice(Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10.Operating System(Windows 10) Android 10, Oreo 8, Pie 9, Android 10 My Question or IssueI have seen many treads on this topic and the ...

Visitor

Plan Premium Country UK Device (Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10. Operating System (Windows 10) Android 10, Oreo 8, Pie 9, Android 10 ...

evanfig

Visitor

753 Views

1 replies

1 likes

Issues
local files
local files not syncing
songs not syncing
Sync issue
sync local files
Sync to Phone
sync to web client
  • 753 Views
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Google alarm not working despite suggested fix

PlanFreeCountryCanadaDeviceTeracubeOperating SystemAndroid 9 My Question or IssueMy alarm is not consistently connecting to Spotify. Sometimes it works, sometimes I get a beeping alarm instead, sometimes I get silence and sleep through my "alarm", an...

Newbie

Plan Free Country Canada Device Teracube Operating System Android 9   My Question or Issue My alarm is not consistently connecting to Spotify. Sometimes it works, sometimes I get a bee...

301 Views

0 replies

0 likes

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Superuser Contribution Lost all hidden songs

PlanPremium TrialCountryUSADeviceLG V30 and nVidia sheild tabletOperating System(Android 9 & 8 ) My Question or IssueI mostly listen to "Spotify made" playlists or Artist radio playlists. I often will listen to one on repeat all day. I like songs i l...

Regular

Plan Premium Trial Country USA Device LG V30 and nVidia sheild tablet Operating System (Android 9 & 8 )   My Question or Issue I mostly listen to "Spotify made" playlists or Artist...

simpo1000000

Regular

1514 Views

10 replies

1 likes

  • 1514 Views
  • 10 replies
  • 1 likes

Missing Artists With Saved Tracks

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited KingdomSamsung S8Operating SystemAndroid My Question or IssueThis topic has been raised before but with no ...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country United Kingdom Samsung S8 Operating System Android&...

320 Views

0 replies

0 likes

  • 320 Views
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